12 Best Alternatives to Freshworks in April 2024
Alternatives & Competitors to Freshworks
- 1. Slack
- 2. Zoho
- 3. QuickBooks
- 4. HubSpot
- 5. ClickUp
- 6. Freshdesk
- 7. LiveAgent
- 8. Intercom
- 9. Freshsales Suite
- 10. Freshservice
- 11. Zendesk
- 12. Freshworks
Here are competitors or alternatives to Freshworks and other similar Lead Management software. You need to consider some important factors when choosing a tool like Freshworks for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Freshworks that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Freshworks. Discover sofware like Slack, Zoho, QuickBooks or HubSpot.
List of Alternatives to Freshworks
From Lead Management tools, we have selected the best alternatives to Freshworks based on reviews for each solution and similarities with Freshworks. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.
Description
Easily collaborate and organize your team's work with Slack; share information and organize your projects.
Slack compared to Freshworks
Slack has better positive reviews compared to Freshworks: 95 vs 85
Freshworks is better at customer service than Slack: 4.6 vs 4.5
Slack pricing plans are more competitive than Freshworks: 4.6 vs 4.4
Slack has more functions than Freshworks: 78 vs 52
Slack: Pros & Cons
Best features
-
- Channels
-
- Direct messaging
-
- File sharing
-
- Integrations
-
- Search and archiving
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- Notifications and alerts
-
- Threads
-
- Video and voice calls
Slack pricing
Free
Enterprise Grid
Contact salesPro
$7 / user / monthBusiness+
$13 / user / monthPopular
Description
The Zoho platform brings together in a single tool all the functionalities your startup needs to manage and optimize customer relations on a daily basis.
Zoho compared to Freshworks
Freshworks pricing plans are more competitive than Zoho: 4.4 vs 4.3
Zoho is better at number of features than Freshworks: 85 vs 52
What's the difference between Zoho and Freshworks?
When it comes to customer relationship management (CRM) software, Freshworks and Zoho are two heavyweight contenders worth examining in detail. Both platforms offer an array of features and capabilities, each with its unique approach and strengths. Delving into these distinctions is crucial to making an informed choice that aligns with your business needs.
Zoho: Pros & Cons
Best features
-
- Centralize your needs
-
- Accelerate sales across all channels
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- Optimize your company finances
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- Collaborate seamlessly
-
- Manage employees
-
- Manage your projects efficiently
-
- Deploy marketing campaigns
-
- Offer quality customer service
-
- Develop customized applications
Zoho pricing
Free
Enterprise
Contact salesBasic
$59 / monthStandard
$119 / monthProfessional
$299 / month
Description
Quickbooks is a software that will allow you to manage your accounting quickly and easily. Record your expenses with simple photos, analyze your cash flow, manage your unpaid bills, and many other tasks that will simplify your accounting life.
QuickBooks compared to Freshworks
Freshworks is a better solution for customer support than QuickBooks: 4.6 vs 4.0
Freshworks is better at ease to use than QuickBooks: 4.5 vs 4.0
Freshworks is better at value for money than QuickBooks: 4.4 vs 4.1
QuickBooks is more versatile than Freshworks: 164 vs 52
QuickBooks: Pros & Cons
Best features
-
- Adapt your billing to your needs
-
- Keep your accounts up to date efficiently
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- Monitor your performance
-
- Monitor your cash flow and forecasts
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- Automate your tax calculations
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- Access all your data on a single platform
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- Digitize all your expenses
QuickBooks pricing
Simple Start
$30 / monthEssentials
$55 / monthPlus
$85 / monthAdvanced
$200 / month
Description
The HubSpot suite makes it easy to manage your customer throughout their life cycle: web site visit, form completion, phone call and emails exchange, quote signing, support and upsell.
HubSpot compared to Freshworks
HubSpot has more positive reviews than Freshworks: 93 vs 85
Freshworks is better at support than HubSpot: 4.6 vs 4.4
Freshworks is easier to use than HubSpot: 4.5 vs 4.4
Freshworks is more suitable for small businesses thanks to its good value for money than HubSpot: 4.4 vs 4.3
HubSpot is more versatile than Freshworks: 62 vs 52
What's the difference between HubSpot and Freshworks?
While navigating through the intricacies of customer management and enhancing overall business efficiency, Freshworks and HubSpot are two prominent contenders. Both offer robust features, but their differences come to the forefront when we explore their customization and flexibility capabilities.Freshworks empowers users with the ability to craft
HubSpot: Pros & Cons
Best features
-
- Automation and workflows
-
- Reporting and analytics
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- Lead scoring and segmentation
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- Content management
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- Integrations and API
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- Sales pipeline management
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- Sales email tracking and templates
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- Predictive lead scoring
Popular
Description
Clickup helps you to centralize all the apps and software solutions you use on a daily basis. No more juggling your email, project management and CRM applications, now everything happens in one place.
ClickUp compared to Freshworks
ClickUp is a better solution based on percentage of positive reviews than Freshworks: 96 vs 85
ClickUp is a better solution for customer support than Freshworks: 4.8 vs 4.6
ClickUp is better at ease to use than Freshworks: 4.8 vs 4.5
ClickUp is better at value for money than Freshworks: 4.6 vs 4.4
ClickUp is better at number of features than Freshworks: 234 vs 52
Why is ClickUp a good alternative to Freshworks?
ClickUp stands out as an excellent alternative to Freshworks due to its versatile and comprehensive project management and collaboration features. ClickUp offers a unified platform that seamlessly integrates task management, team communication, time tracking, and more. Its customizable workflows adapt to diverse business needs, enhancing productivity across various industries. Unlike Freshworks, ClickUp provides a user-friendly interface and a wide range of integrations with popular tools. It also offers a free plan with robust capabilities, making it budget-friendly for startups and small businesses. With advanced reporting and automation options, ClickUp empowers teams to work smarter, stay organized, and achieve their goals efficiently, making it a top choice for businesses seeking an all-in-one solution.
What are the differences between ClickUp and Freshworks?
ClickUp and Freshworks are distinct in their offerings. ClickUp, a comprehensive project management and collaboration platform, boasts a customizable interface and diverse integrations, catering to a wide array of business needs. It excels in streamlining tasks, fostering communication, and automating workflows, promoting productivity across industries. In contrast, Freshworks specializes in customer relationship management (CRM) and customer support solutions. It's tailored for businesses looking to manage customer interactions, support tickets, and sales leads efficiently. While ClickUp offers a free plan and broader functionality for project management, Freshworks shines in CRM-focused solutions, making the choice dependent on your specific business requirements.
ClickUp: Pros & Cons
Best features
-
- Project management
-
- Integration and API
-
- Time tracking
-
- Connect your applications and import your data
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- Collaborate with your team
-
- Intuitive task management
-
- Multitask view
-
- Customizable status updates
ClickUp pricing
Free
Enterprise
Contact salesUnlimited
$10 / user / monthBusiness
$19 / user / month
Description
Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.
Freshdesk compared to Freshworks
Freshdesk has better positive reviews compared to Freshworks: 94 vs 85
Freshdesk is better at customer service than Freshworks: 4.7 vs 4.6
Freshworks is better at value for money than Freshdesk: 4.4 vs 4.3
Freshdesk is more versatile than Freshworks: 94 vs 52
Freshdesk: Pros & Cons
Best features
-
- Optimize ticket management
-
- Give users autonomy
-
- Enhance customer satisfaction
-
- Centralize knowledge base
-
- Opt for multi-channel support
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- Ensure team collaboration
-
- Access customized performance reports
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- Strengthen data security
Freshdesk pricing
Free
Growth
$15 / user / monthPro
$51Enterprise
$83 / user / month
Description
With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.
LiveAgent compared to Freshworks
LiveAgent has more positive reviews than Freshworks: 97 vs 85
LiveAgent is better at support than Freshworks: 4.8 vs 4.6
LiveAgent pricing plans are more competitive than Freshworks: 4.6 vs 4.4
LiveAgent is more versatile than Freshworks: 62 vs 52
Why is LiveAgent a good alternative to Freshworks?
LiveAgent presents a compelling alternative to Freshworks with its specialized focus on customer support and communication. It excels in providing a unified helpdesk platform that combines email, chat, and social media support, enhancing customer service efficiency. LiveAgent's user-friendly interface, robust ticketing system, and automation tools streamline support operations. Unlike Freshworks, LiveAgent offers a more specialized solution that prioritizes customer support above all else. It provides features like multichannel communication, knowledge base management, and advanced reporting to monitor and improve support performance. With affordable pricing options, LiveAgent is a cost-effective choice for businesses seeking a dedicated and feature-rich platform to elevate their customer support capabilities.
What are the differences between LiveAgent and Freshworks?
LiveAgent and Freshworks differ in their focus and offerings. LiveAgent is a specialized customer support and communication platform that excels in email, chat, and social media support, emphasizing streamlined helpdesk operations. It prioritizes ticketing systems, automation, and multichannel communication for efficient customer service. In contrast, Freshworks provides a broader suite of business software, encompassing CRM, marketing, and sales tools. It offers an all-in-one approach for managing various aspects of customer engagement and business operations, beyond just support. Freshworks caters to diverse business needs with its comprehensive ecosystem. The choice between LiveAgent and Freshworks depends on your specific requirements, with LiveAgent being a dedicated solution for customer support, while Freshworks offers a more extensive range of tools for overall business management.
LiveAgent: Pros & Cons
Best features
-
- Boost the efficiency of your FAQ
-
- Create a customer community
-
- Advanced reporting
-
- Optimize customer request management
-
- Chat with your customers live
-
- Access a call center
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- Social media integration
-
- Gamification
LiveAgent pricing
Business
$15 / user / monthMedium
$35 / user / monthLarge
$59 / user / monthEnterprise
$85 / user / month
Description
Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.
Intercom compared to Freshworks
Intercom has better positive reviews compared to Freshworks: 90 vs 85
Freshworks is better at customer service than Intercom: 4.6 vs 4.5
Freshworks is more suitable for small businesses thanks to its good value for money than Intercom: 4.4 vs 4.0
Intercom is more versatile than Freshworks: 159 vs 52
Why is Intercom a good alternative to Freshworks?
Intercom presents a compelling alternative to Freshworks with its focus on customer engagement and communication. Unlike Freshworks, Intercom specializes in live chat, messaging, and customer support solutions, excelling in real-time interactions. It offers personalized messaging, chatbots, and automation to enhance customer engagement and support. Intercom's user-friendly interface and versatile integrations make it accessible and adaptable for businesses of all sizes. It also provides advanced analytics and reporting to track customer interactions and measure performance. For companies seeking a robust and specialized tool to improve customer communication and support, Intercom offers a feature-rich solution that can elevate customer engagement and satisfaction, setting it apart as a valuable alternative to Freshworks.
What are the differences between Intercom and Freshworks?
Intercom and Freshworks differ significantly in their focus and offerings. Intercom specializes in real-time customer engagement and communication, excelling in live chat, messaging, and customer support solutions. It prioritizes personalized interactions and automation, enhancing customer engagement. In contrast, Freshworks provides a broader suite of CRM and customer support solutions encompassing sales, marketing, and customer service tools. It emphasizes an all-in-one platform with a wider range of features and integrations. Freshworks caters to diverse business needs beyond just support, offering a more comprehensive ecosystem. The choice between Intercom and Freshworks depends on your specific requirements, with Intercom excelling in specialized customer engagement, while Freshworks offers a broader spectrum of CRM and support solutions.
Intercom: Pros & Cons
Best features
-
- Collaborate with your team
-
- Multilingual support
-
- Customer feedback and surveys
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- Performance analytics
-
- Automate conversations
-
- Chat with your customers in real time
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- Easily onboard new customers
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- Access data to personalize customer conversations
Intercom pricing
Pro
Book a demoPremium
Book a demoStarter
$74 / month
Description
Freshsales Suite uses the power of artificial intelligence to make salespeople's jobs easier with more complete and reliable automations (lead generation, lead qualification, automated scenarios, lead scoring, etc.).
Freshsales Suite compared to Freshworks
Freshsales Suite has better positive reviews than Freshworks: 91 vs 85
Freshsales Suite is better at customer support than Freshworks: 4.7 vs 4.6
Freshsales Suite is better at number of features than Freshworks: 91 vs 52
Freshsales Suite: Pros & Cons
Best features
-
- Contact management
-
- Transaction management
-
- Sales campaigns & events tracking
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- Automate sequences & workflows
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- Reporting & Analytics
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- Mobile app
-
- Sales forecasting
-
- Artificial intelligence
Freshsales Suite pricing
Growth
$18 / user / monthPro
$47 / user / monthEnterprise
$83 / user / month
Description
Freshservice's no-code, intuitive and intelligent solution, helps companies of all sizes be more efficient, effective and achieve a better ROI.
Freshservice compared to Freshworks
Freshservice has more positive reviews than Freshworks: 94 vs 85
Freshworks is better at support than Freshservice: 4.6 vs 4.5
Freshservice has more options than Freshworks: 132 vs 52
Freshservice: Pros & Cons
Best features
-
- Service desk IT
-
- ITSM software
-
- IT project management
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- Self-service portal
-
- SLA management
-
- Gamification
-
- IT Asset Management
-
- Advanced reporting & analysis
Freshservice pricing
Starter
$15 / user / monthGrowth
$41 / user / monthPro
$78 / user / monthEnterprise
$99 / user / month
Description
Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.
Zendesk compared to Freshworks
Zendesk has more positive reviews than Freshworks: 89 vs 85
Freshworks is better at support than Zendesk: 4.6 vs 4.3
Freshworks is easy to use compared to Zendesk: 4.5 vs 4.3
Freshworks pricing plans are more competitive than Zendesk: 4.4 vs 4.2
Zendesk has more functions than Freshworks: 182 vs 52
Why is Zendesk a good alternative to Freshworks?
Zendesk stands as a compelling alternative to Freshworks, specializing in customer support and engagement solutions. Zendesk's user-friendly interface and customizable ticketing system streamline customer service operations, making it an excellent choice for businesses seeking top-notch customer support tools. It offers multichannel support, knowledge base management, and automation to enhance efficiency and customer satisfaction. Unlike Freshworks, Zendesk's robust reporting and analytics empower businesses to gain insights into support performance and customer behavior. With its extensive app marketplace, Zendesk allows for easy integration with other business tools. Additionally, Zendesk offers flexible pricing plans, catering to businesses of all sizes. For companies looking to excel in customer support and engagement, Zendesk provides a feature-rich and scalable solution.
What are the differences between Zendesk and Freshworks?
Zendesk and Freshworks are distinct in their approach to customer support and engagement. Zendesk specializes in providing a robust, customizable ticketing system with a strong emphasis on multichannel support and knowledge base management. Its comprehensive reporting and analytics tools offer deep insights into support performance and customer behavior. Zendesk's pricing is flexible, accommodating businesses of all sizes. Conversely, Freshworks offers a broader suite of CRM and customer support solutions, encompassing sales, marketing, and customer service tools. It emphasizes all-in-one integration, enabling businesses to manage various aspects of customer engagement within a single platform. Freshworks provides a more extensive ecosystem, catering to diverse business needs beyond just support. The choice between them depends on your specific requirements and the scope of your customer engagement strategy.
Zendesk: Pros & Cons
Best features
-
- Knowledge base
-
- Automation and workflow
-
- Reporting and analytics
-
- Customer engagement
-
- Customization and branding
-
- Ticketing system
-
- Multichannel support
-
- Integration
Description
Freshworks makes it easy to centralize, share and understand data across your business. Your marketing, sales and customer service teams work on the same data to offer a unique and personalized experience to each of your leads and customers.
Freshworks: Pros & Cons
Best features
-
- Improved ticket management
-
- Collaboration
-
- Analytics and reporting
-
- Automate your sales process
-
- Omnichannel support
-
- AI-powered chatbots
-
- Multilingual support
-
- Personalize interactions with your leads and customers