General information about Gorgias
Selling a product to a customer is only the first step. Indeed, it is just as important if not more important to satisfy the customer in the long term and to keep him loyal. In fact, building customer loyalty costs your company 5 times less than prospecting!
With the Gorgias online platform, you simplify the life of your agents while significantly improving customer service performance. Automated support saves valuable time by automating repetitive and low value-added tasks. Your employees are less stressed and have more time to spend on what really matters: advising and reassuring customers.
In addition, the great thing about the software is that it turns your customer support into a profit center. Turning visitors into customers, interacting with customers before they visit your website or unlocking sales via direct chat, text and social media are just some of the advantages the platform offers.
Gorgias has also been designed specifically for online business from the start. For this reason, all industry platforms such as Shopify, ShopifyPlus and Magento work perfectly with this customer support tool.
Industry experts have given Gorgias numerous awards for its performance. For example, in 2022, this SaaS-based tool was celebrated in the categories of Best Results, Best Usability, Leader, Momentum Leader and Most Implementable.
Moreover, many companies have observed impressive results:
- 10 times growth in two years for Bokksu;
- 120 tickets managed per day and per agent for Darn Good Yarn;
- A 68% decrease in resolution time for Marine Layer.
These figures demonstrate the relevance of this software solution to help companies in their in-depth optimization of their customer support.
Secret's take about Gorgias
Online helpdesks: the modern-day equivalent of a Bat-Signal, summoning tech heroes to save the day from the clutches of technological chaos (’I must go, Dr. Wi-Fi is up to his old tricks again’) 🦸♂️💻
Gorgias is a customer service and support platform that helps you streamline your customer interactions and support processes 💬 It is designed to provide you with a unified view of customer conversations across various communication channels, such as email, live chat, social media and phone. Gorgias offers a range of different features to enhance your customer support efficiency and productivity, like an omnichannel inbox to centralize all of your customer communications, automated responses, customer profiles and workflow automations 🚀 What’s more, Gorgias gives you precious insights into how your customer support teams perform, ticket volumes, response times and agent productivity so you can make the right decisions to improve your operations 📈
Gorgias is a great solution that is primarily used by e-commerce business and online retailers that prioritize their customer support and interactions 🌟 The SaaS platform helps you manage your customer inquiries, order-related issues, and provide personalized support to enhance your users’ overall experiences 📞 Your support teams can also streamline their customer service operations and become more efficient in managing their customer interactions, consolidating all customer data, order history and previous interactions and automating ticket management for a more coordinated approach. Deliver a more efficient, personalized, and timely support to your customers thanks to Gorgias 👥
Gorgias has 5 different pricing plans available for you to choose from, with different add-ons available for your customer service operations. Get your second and third month’s subscription with Gorgias for free with Secret and save up to $1,800! 💰
- More details about Gorgias's pricingsTop alternatives to Gorgias’s customer support platform include Zendesk, Freshdesk, Help Scout and Intercom. Discover great offers for these tools and more on Secret to start saving! 🔍
- More alternatives to Gorgias
Mary O'Brien
Customer Success Manager
2nd and 3rd month's subcription free
Unlock our Gorgias deal and access 2nd and 3rd month's subcription free, saving you up to $1800 for your startup. There are over 370+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Gorgias promo codes, coupons and credits valid in April 2024.
What is Gorgias used for?
Gorgias is a powerful tool for small businesses, streamlining customer service operations and transforming support into a profit center. It automates repetitive tasks, freeing up staff to focus on providing personalized advice and reassurance to customers. The software integrates seamlessly with platforms like Shopify and Magento, making it ideal for online businesses. It has been recognized with numerous awards for its usability and results. Businesses using Gorgias have seen impressive growth and efficiency improvements, such as Bokksu's 10-fold growth in two years and Marine Layer's 68% decrease in resolution time.Gorgias pricing
Enterprise
Contact sales
Custom billable tickets
Up to 500 user seats
Unlimited social media channels
Support & revenue reporting
Starter
$10
/ month
50 billable tickets per month
3 user seats
2 social media channels
Limited integrations
Basic
$60
/ month
300 billable tickets per month
500 user seats
2 social media channels
150 integrations
Pro
$360
/ month
2,000 billable tickets per month
500 user seats
Unlimited social media channels
150 integrations
Advanced
$900
/ month
5,000 billable tickets per month
500 user seats
3 social media channels
150 integrations
Gorgias features
Grow your business through exceptional customer service
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Accelerate request handling
Your customer service becomes faster with Gorgias. By optimizing all processes related to ticket management and collaboration between different team members, you can respond to customers with unparalleled responsiveness.
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Simplify your agents’ work
Leverage business process automation to save agents time and improve their working conditions. Copy and paste FAQs or close tickets in a matter of moments. Your agents can then focus on the customer.
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Benefit from numerous integrations
Don’t change your work habits. Gorgias connects very easily with all the tools necessary for your online business, including Shopify or Magento, but also Instagram, Facebook, Aircall, Autopilot or BigCommerce.
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Provide personalized experiences to your customers
Gorgias integrates with your e-commerce platform and social media channels to give you all the information you need about your customers. With this data, you can provide personalized support and even upsell products to increase your revenue.
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Provide your customers with quality answers
Improve customer support by centralizing all your support tickets in one place. Your agents have access to all essential data during the exchange. They can modify orders, subscriptions and refunds without leaving support.
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Turn customer support into a profit center
Give your customers a personalized experience, answer product questions in your publications, and engage with them on social media to dramatically increase the effectiveness of your overall marketing strategy.
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Automate your customer support
Gorgias allows you to create custom rules and automated responses, which saves you and your agents a lot of time. Instead of answering repetitive tickets, your team can focus on providing high-quality answers to complex questions.
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Analyze and optimize your customer support performance
With Gorgias, you get access to detailed analytics on your support performance, such as response time, resolution time, and customer satisfaction scores. This allows you to identify areas for improvement and optimize your support strategy accordingly.
2 Gorgias reviews
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Donna D
Simple to Operate - Superior to Zendesk
Gorgias is a user-friendly tool that I found easy to set up. It provides a cleaner email appearance for customers compared to other helpdesk tools that send emails filled with confusing and unattractive code. My team and I found the transition from Zendesk to Gorgias to be smooth. I feel well-supported by Gorgias' knowledgeable support team who always provide prompt and detailed advice. The tool is reliable, with no major outages or issues experienced. Adding new channels has been stress-free and straightforward since we started using it 12 months ago.
April 13, 2024
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Peter B
Exploring the Unique Journey with Gorgias Software: A User's Perspective
I've been using the software, Gorgias, and I must say, it's quite an investment, but it's worth every penny! The functionality is unique and takes a bit of getting used to, but once you get the hang of it, it's pretty straightforward. The customer support is quite interesting. I had a billing query and decided to use their chat support. They assured me they would contact billing, and to my surprise, I got to interact with four different teams via email. It felt like a journey, getting to know different aspects of their operation. When I finally reached the person who could handle my request, there was a slight mix-up and they had forgotten my original question. But hey, we're all human and mistakes happen! They initially responded to a different query, which gave me insight into another aspect of the software I hadn't considered before. When I repeated my question, they were honest and said they couldn't help me. I appreciate the transparency and it's refreshing to see a company not making false promises. I would definitely recommend this software! It's a unique experience and there are so many aspects to explore. Plus, the opportunity to interact with various teams gives you a comprehensive understanding of their operations. It's a journey worth embarking on!
April 13, 2024
Gorgias: Pros & Cons
Pros
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Value for money: Pricing plans are very relevant for the features offered
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Customer support: Gorgias’ customer service is responsive and has a solid expertise
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Ease of use: The online tool is easy to learn and fun to use
Cons
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Ticket merge: The ticket merging feature is sometimes laborious
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Process automation: The rules and macros engine has some limitations
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Information update: Updating the status of the completed tickets can take some time
Why is Gorgias better than other Customer Support software?
Gorgias has more positive reviews than Salesforce Sales Cloud: 96 vs 89
Gorgias is better at support than Salesforce Sales Cloud: 4.5 vs 4.0
Gorgias has more positive reviews than Trustpilot: 96 vs 92
Gorgias is more suitable for small businesses thanks to its good value for money than Trustpilot: 4.5 vs 4.2
Gorgias has better positive reviews than Help Scout: 96 vs 95
Gorgias is better at value for money than Help Scout: 4.5 vs 4.4
Gorgias has more positive reviews than Zendesk: 96 vs 89
Gorgias is better at support than Zendesk: 4.5 vs 4.3
