General information about Vonage
Communication is essential for any business, regardless of the industry. But connecting employees, customers, and all the stakeholders that are vital to your business can be a challenge.
Vonage offers an all-in-one solution in the cloud. Its unified communications solutions, contact center, and communications APIs make your business communications smooth and fast at every level.
Across all the communication channels you use every day, Vonage improves your business performance. You can improve the customer experience, get communication and collaboration tools for your teams, use solutions for sales consultants, and engage customers on their preferred channel. Instead of using multiple software tools to meet all of these needs, you can leverage Vonage’s comprehensive solution.
There are numbers that show why this solution is right for your business communication:
- Over 100,000 companies worldwide use Vonage, including Glassdoor, Domino’s, DHL, The Princeton Review and Thomsons Reuters;
- More than 940,000 developers are registered on the Vonage solution;
- 99.999% reliability rate;
- 25 billion messages are processed each year by Vonage
Whether your business is in healthcare, education, online retail, or transportation and logistics, Vonage will meet your specific needs. The tool integrates seamlessly into your workflows with its many integrations and will allow you to make a difference on all your preferred channels such as Facebook, Messenger, LINE, Instagram or WhatsApp.
Secret's take about Vonage
Autocorrect can change the meaning of your sentence in just a blink of the eye, and then, it’s too late because you’ve already pressed send (no, I didn’t meaning to say ducking…🦆). Now, you’re the laugh of the group chat, with ‘LOLs’ and GIFs being sent from left, right and center 📱 At least you’re not the one using text speech (k, ttyl bff!) 😅
Vonage is a telecommunications company that provides voice over Intenet Protocol (VoIP) services 📞 The platform offers cloud-based communication solutions to allow you to make phone calls and send messages using the internet instead of traditional telephone lines. You can make calls to landlines, mobile phones and other VoIP services, both domestically and internationally from Vonage’s one solution. The SaaS tool also provides APIs and CPaaS solutions that allow you to integrate communication capabilities into your own applications and services, such as voice calling, SMS messaging, video calling and authentication 💬 Vonage empowers your business to enhance your customers’ experiences and streamline your workflows. Have your businesses’s evolving communication needs met by Vonage, the platform that leverages the pwoer of cloud technology and VoIP to provide reliable, feature-rich, and scalable communication solutions 🌐
Vonage’s communications solution is suitable for businesses of various sizes and across various industries, in particular SMBs, startups and e-commerce companies 💼 Vonage offers a scalable and cost-effective software, with comprehensive features like virtual phone systems, unified communications, and contact center solutions to enhance customer interactions and streamline communication processes. The platform’s cloud-based approach allows you to access your communication services over the internet and from a mobile app, making for a flexible solution for remote and distributed teams collaborating and/or communicating through video conferencing, messaging and more 💡 What’s more, Vonage provides automatic call distribution features and CRM integrations to manage your e-commerce activities and boost conversions. Connect with all of your stakeholders and meet your customers’ needs with efficient communications thanks to Vonage! 👍
Vonage has different pricing available for the different API products they provide, from SMS to voice to video. Pay for what you use, no surprises. Get $2,500 in API credits for 1 year on Vonage with Secret and save! 💰
Top alternatives to Vonage’s cloud-based communications solution include RingCentral, Zoom, Twilio and GoTo Connect. Discover great offers for tools like these and more on Secret! 🔍
- More alternatives to Vonage
Mary O'Brien
Customer Success Manager
$2,500 in API credits for 1 year
Unlock our Vonage deal and access $2,500 in API credits for 1 year, saving you up to $2500 for your startup. There are over 380+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Vonage promo codes, coupons and credits valid in April 2024.
What is Vonage used for?
Vonage is a versatile cloud-based communication software that streamlines business interactions. It's ideal for small businesses, offering a unified platform for seamless communication with employees, customers, and stakeholders. For example, a retail business can use Vonage to promptly respond to customer inquiries across various channels like Facebook or WhatsApp, improving customer satisfaction. Sales teams can leverage its tools to collaborate effectively and close deals faster. With a proven reliability rate of 99.999%, over 100,000 companies trust Vonage for their communication needs. Its integration capabilities ensure it fits perfectly into your existing workflows, enhancing overall business efficiency.Vonage features
Accelerate connections for your business
-
Unify your business communications
Get all the features to take your communication to the next level. Click-to-Dial, virtual fax, local or geographic number, and virtual secretarial services are just a few of the business solutions that can help you improve your efficiency.
-
Centralize all your tools in one place
Vonage’s contact center software brings together all the essential features. This flexible, reliable and secure solution is ideal for improving the customer experience by connecting sales and customer service teams to achieve all your business goals.
-
Turn conversations into sales
Build trust with your targets at every stage of the buying journey and across all channels used by your audience. With multi-channel chatbot automation and other must-have features, design omnichannel experiences powered by AI.
-
Maximize sales with intelligent routing
Vonage's Communication API allows you to customize your call routing easily. This feature ensures that calls are routed to the right people at the right time, increasing the chances of closing deals and delivering better customer experiences.
-
Connect with customers through messaging
With Vonage's SMS API, you can easily reach customers via text messaging, allowing you to engage with them in a more personalized way. Automate text-based customer service conversations or send notifications to customers.
-
Create the solutions you need
Vonage’s Communication API lets you build the solutions you need every day. With Voice API, Video API, or SMS, your developers can meet customer needs with quality written, audio, or video experiences.
-
Get relevant software integrations
Vonage easily adapts to your company’s workflows and processes. In minutes, connect your favorite software tools to the platform including Salesforce, Microsoft Teams, Microsoft Dynamics, or ServiceNow.
-
Measure your customer interactions with analytics
Vonage's Contact Center Analytics feature helps you gain valuable insights into your customers' behavior. You can track metrics such as agent performance, customer satisfaction, and even revenue generated to make data-driven decisions that improve your business.
2 Vonage reviews
-
Ralph
Consider Other Options Before Choosing Vonage (Telesphere)
I found Vonage to be just average. I was consistently overcharged and had a terrible experience when I tried to switch my business to another provider. It's a basic VOIP software that enabled us to have remote agents with ease. In the later years, it was somewhat reliable. However, the customer support was awful. It took a long time to explain my needs. I was constantly overcharged and had to spend hours reviewing the invoice and arguing to get it corrected. The billing process was extremely complicated. It took several months to receive a credit and my account managers kept changing. I had 5 different account managers in an 18-month period and had to start from scratch with each of them regarding the overcharging issue. When I finally decided to switch to a different provider, I was told I owed a large amount for early termination. I asked them to review the entire history of overcharging, but they only go back 90 days. I eventually stopped arguing with them about the bill each month.
April 16, 2024
-
Una D
Invaluable Call Recording Feature Enhances Customer Service Training and Quality Control: A Vonage Review
The call recording feature on Vonage has been invaluable for our customer service training and quality control
April 13, 2024
Vonage: Pros & Cons
Pros
-
Voice quality: The audio quality of the dialing software is excellent
-
Customization: It is possible to customize the settings for each user
-
Feature-rich: Vonage allows for call recording, texting, voicemail and call forwarding
Cons
-
Complex to use: The tool is not easy to learn
-
Customer service: Vonage’s customer support does not live up to customer expectations
-
Limited documentation: Availability and content of training and documentation is poor
Why is Vonage better than other Call Centers software?
Vonage is more versatile than Google Voice: 52 vs 8
Vonage has more options than OpenPhone: 52 vs 12
Vonage is better at ease to use than RingCentral MVP: 4.1 vs 4.0
Vonage has more features than CallHippo: 52 vs 48
Vonage is more versatile than Grasshopper: 52 vs 24
Vonage is easier to use than Twilio: 4.1 vs 4.0
Vonage has more positive reviews than Nextiva: 75 vs 74
Vonage is easier to use than Nextiva: 4.1 vs 4.0
