General information about Instatus
In order to stay in touch with your customers, satisfy them, and keep them loyal, it is essential that they have access to information about the status of the services you offer at all times. Indeed, a breakdown or malfunction can happen at any time. So you need to be proactive and have a solution for quick status updates.
The Instatus solution has been developed to address these specific issues. In just a few minutes, this online platform generates a nice status page. It displays all the necessary information to the customer in the shortest possible time. In this way, dissatisfaction and frustration do not have time to build up among customers, because you meet their needs before they even have to formulate them.
Customers are satisfied even during service downtime because they have access to quality information. This increases customer confidence in the reliability of your company and significantly reduces the creation of trouble tickets. This reduces the burden on service departments and allows your agents to focus on the tasks at hand.
In short, Instatus keeps customers happy and loyal over the long term. In addition, your company saves valuable time and significantly reduces costs because Instatus makes it possible to deploy powerful status pages at a very competitive rate.
1 year free on Pro Plan
Unlock our Instatus deal and access 1 year free on Pro Plan, saving you up to $240 for your startup. There are over 420+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Instatus promo codes, coupons and credits valid in July 2024.
What is Instatus used for?
Instatus is a vital software for small businesses aiming to maintain customer satisfaction and loyalty. It provides real-time updates on service status, preventing customer frustration from unexpected breakdowns or malfunctions. For instance, an e-commerce site can use Instatus to inform customers about any issues with the checkout process, reducing the number of abandoned carts. It also minimizes the workload on customer service departments by reducing the number of trouble tickets, allowing them to focus on resolving existing issues. Ultimately, Instatus not only enhances customer trust but also saves time and reduces operational costs.Instatus pricing
Starter
Free
Unlimited team
Unlimited subs
Enterprise
Contact sales
Custom number of pages
99.99% Uptime SLA
Multiple SAML connections
Directory sync
Pro
$20
/ month
Unlimited team
Unlimited subs
Use your domain
Business
$300
/ month
Unlimited teams & subs
Use your domain
Yearly invoicing
3 pages
Instatus features
Inform your customers online at any time
-
Connect with popular chat platforms
Instatus now integrates with popular chat platforms like Slack, MS Teams, and Discord. Keep your customers up-to-date and informed on their preferred channel.
-
Easily automate your status
Save time by automating your status page with over 10 monitoring integrations. You can connect the solution with many popular services including Pingdom, Datadog, Uptime Robot, New Relic and PagerDuty.
-
Communicate your status with ease
Instatus allows you to define your components and service groups. With a few clicks, you can add incidents, maintenance periods, and templates. Your customers are always aware of the technical status of your online services.
-
Quick and easy customization
Instatus allows you to customize your status page with ease. Change and adjust your logo, colors, HTML, CSS, and JS codes to create a seamless brand experience for your customers.
-
Inform customers in real time
With Instatus, your company’s customers have access to reliable information and know the status of the service at all times. You can send them updates via the channel of your choice: SMS, email, Slack, Webhooks, MS Teams or Discord.
-
Build customer loyalty
With Instatus, your customers don’t have to create trouble tickets and wait for a response. You are proactive and give them the information they want in a timely manner. You build customer loyalty by providing an excellent customer experience.
-
Get real-time SMS and email notifications
With Instatus, you can instantly send updates to your customers via SMS and email. Get your message across quickly and efficiently, letting your customers know exactly what's happening with their service.
16 Instatus Reviews
-
Ralph
Effortless and Efficient Status Page Solution
The user interface of Instatus is outstanding, offering a fantastic experience throughout the platform. It integrates flawlessly with uptime monitoring services like Uptime Robot, immediately reporting any outages or downtime to my customer-facing page. Unlike other options, Instatus isn't packed with unnecessary features and provides an excellent API and documentation for automating status reporting in my product. The service is top-notch, and the setup process is swift and straightforward. It offers numerous integrations, supports custom HTML, CSS, JS, and is feature-rich with many customization options and a flexible API. I have no complaints about this service. Whenever I faced an issue, the team was able to solve it instantly. I switched to Instatus from StatusPage because it was too costly, and Instatus provides the same or even better features at a more affordable price. The vendor responded to my review in June 2021, expressing their appreciation.
July 22, 2024
-
Kevin Rodriguez
Superb Software, Approachable Creator
I really value everything that Instatus provides. They offer the same services as a typical status page, but at a more cost-effective rate. As I operate a nonprofit, we utilize our status page to keep our users updated on any technical issues. With Instatus, we can generate incidents, associate them with third-party monitoring services, and subscription services. It even comes with Discord notifications, which are quite trendy nowadays. The provided documentation is superb and easy to comprehend. I was able to set everything up in less than 20 minutes, and linking a custom domain was even simpler! I did propose a feature to the founder on the Instatus Slack for incidents to be automatically generated using a custom template when a third-party monitoring system identifies an outage. Other than that, everything appears and functions wonderfully! I selected Instatus primarily due to its pricing and the approachability of the founder. The vendor responded to my review in July 2021, expressing their appreciation.
July 13, 2024
-
Robert
Seamless Transition with Instatus Customer Service
it made the transition seamless and hassle-free. I was particularly impressed by Instatus' customer service
July 6, 2024
-
Jose
Exceptional Service at Unbeatable Value
Instatus is an incredible service that offers a status page without any restrictions or high costs. It's user-friendly and has a supportive team. I have no complaints, everything is fantastic. I switched to Instatus as it provides the same features for 75% less cost and also offers a wide range of other services' paid features for free. The vendor responded to my review in June 2021, expressing their pleasure that I enjoyed their service.
July 1, 2024
Instatus: Pros & Cons
Pros
-
Enhanced customer communication: Instatus provides a platform for seamless communication with your customers to keep them updated and satisfied
-
Streamlined project management: Instatus helps you stay organized and efficient in managing your startup's tasks and projects
-
Real-time monitoring and alerts: With Instatus, you can easily monitor your website's uptime, performance, and receive instant alerts
Cons
-
Limited features: Instatus may lack certain advanced features required for complex business needs
-
Potential integration issues: Integration with other software tools may be limited or challenging with Instatus
-
Scalability challenges: Instatus might struggle to handle large volumes of users or data as your business grows
Why is Instatus better than other IT Management software?
Instatus has better positive reviews compared to AnnounceKit: 100 vs 85
Instatus is better at customer service than AnnounceKit: 4.8 vs 4.6
Instatus is easy to use compared to AnnounceKit: 4.8 vs 4.5
Instatus pricing plans are more competitive than AnnounceKit: 4.9 vs 4.4
Instatus has better positive reviews compared to Everping: 100 vs 85
Instatus is better at customer service than Everping: 4.8 vs 4.6
Instatus is easy to use compared to Everping: 4.8 vs 4.5
Instatus pricing plans are more competitive than Everping: 4.9 vs 4.4
