Pros from reviewers

• Efficient Organization: Astrea's Case Merge software simplifies the process of organizing workspaces, allowing users and remote employees to quickly access crucial business information

• Increased Productivity: Despite requiring an initial time investment for integration and training, the software increases productivity by merging split emails into a single unified message, reducing clutter and ensuring all messages related to a specific topic are in one place

• Effective Case Management: The software has the ability to merge duplicate cases into a master case, which is crucial for effective case management

• Improved Functionality: Astrea is responsive to feedback and has made improvements to the software, including a proper merge function that outperforms other similar apps

• Beneficial Features: The software's ability to merge cases, a feature not built-in to Salesforce, is a significant advantage, and the added ability to search by Contact is very useful for quickly checking for duplicates.

Cons from reviewers

• Limited search criteria: The software only finds duplicates based on the subject, which sometimes requires additional case editing to match duplicates

• Initial time investment: The software requires an initial time investment for proper integration and training, which can be a drawback for some users

• Update issues: There have been instances where the software did not function properly due to a lack of updates, causing disruption in the merging process

• Incomplete delete function: The software allows merging of all attachments and emails to any case, but it does not manage the merged out cases, leaving some users unsatisfied

• Clumsy search function: The search function was initially clumsy and could be improved by including the account against the contact for easier identification of contacts or person accounts.