Pros from reviewers
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Adaptability and Customization: Alchemer allows users to create any kind of survey they need, no matter how complex. It also offers a wide variety of question choices, formats, and designs, allowing for the creation of engaging and dynamic surveys
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Data Export: Alchemer enables users to export the data exactly as they need it, which is particularly useful for analysis in Excel
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Integration Capabilities: Alchemer can be connected with other applications, improving efficiency and productivity. It also integrates well with third-party tools like Google Spreadsheets and email notifications
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Excellent Customer Support: Alchemer provides outstanding customer support, both over the phone and through their online system. They offer quick responses, effective solutions, and are a pleasure to work with
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Cost-Effective: Despite its high-quality features and services, Alchemer's annual subscription license is about 60% cheaper than similar tiers from other survey research platforms.
Cons from reviewers
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Limited templates: Despite its robust platform, Alchemer could enhance its service by providing more templates to cater to a wider range of survey needs
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Poor customer service: Alchemer's support team has been criticized for avoiding giving timelines for responses and for their handling of pricing and product rollouts
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Additional costs for advanced features: Some of Alchemer's custom reports and advanced analytics tools come with an additional cost, which can be a disappointment for users expecting these features to be included in the platform's cost.
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Lack of transparency in downgrade and storage policies: Alchemer's policies regarding downgrading to a lower plan and data storage are not clear, leading to unnecessary costs for maintaining light traffic surveys
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Learning curve: While Alchemer is user-friendly, it can initially appear intimidating due to the multitude of features and options it offers, requiring some time to get acquainted with
Main features
Starting Price
Free Plan
Powerful survey creation
Robust survey logic and branching
Collaborative survey planning and sharing
Seamless data collection
Advanced reporting and analytics
Starting Price
N/A
Free Plan
No
Powerful survey creation
Robust survey logic and branching
Collaborative survey planning and sharing
Seamless data collection
Advanced reporting and analytics
What is Alchemer?
How Alchemer compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Alchemer best for according to our reviewers?
Market Researchers: These users can utilize Alchemer for executing deep dive survey strategies swiftly and effortlessly. The software's adaptability allows for the creation of complex surveys and the export of data in the required format for analysis
Educators and Trainers: Alchemer's unique features can be creatively used to create quizzes and surveys for educational or training purposes. The software also allows for advanced quizzes and calculations, making it suitable for this user group
Communications, Marketing, and Research Professionals: Alchemer's comprehensive features, including quizzes, forms, customization, and support, make it a valuable tool for these professionals. The software allows for the creation of landing pages and microsites using embedded quizzes or forms, saving time and offering more functionality.
Business Professionals: Alchemer's integration capabilities with other tools and platforms can significantly benefit business professionals. The software's adaptability and customization options allow for the creation of tailored surveys, forms, and data collection and analysis methods
Customer Success Teams: Alchemer can be used to monitor customer feedback and satisfaction levels, providing valuable insights for product development and customer support improvement. The software integrates well with third-party tools like Google Spreadsheets and email notifications, making it a valuable tool for customer success teams
Alchemer Reviews
4.3
Alchemer rating
4.5
Ease of use
4.5
Customer service
3.8
Value for money
4.1
Likelihood to recommend
4.1
Features
13 Alchemer Reviews
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Lisa C
Excellent for Implementing [SENSITIVE CONTENT HIDDEN]'s Deep Dive Survey Strategy
I use Alchemer, previously known as Survey Gizmo, to execute my deep dive survey strategy. It enables me to do this swiftly and effortlessly, and my overall experience has been positive. What I value most about Alchemer is its adaptability - it allows me to create any kind of survey I need, no matter how complex. I can then export the data exactly as I need it. This allows me to implement my deep dive survey strategy, collect responses from Facebook ad traffic, and export the data to Excel in the correct format for analysis. I don't have many criticisms about this software, but I believe they could enhance it by adding more templates. Overall, it's a robust platform.
July 1, 2024
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Rhodes D
Alchemer: Intuitive and Robust Survey Tool
I've been using Alchemer for a few months now and I'm thoroughly impressed with its intuitive interface and robust functionality
June 24, 2024
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John Martinez
Alchemer: Sturdy and Budget-Friendly
Alchemer, previously known as Survey Gizmo, is a highly competent survey research platform. It offers features like conjoint capability, video dial-testing, image heat maps, and timed questions. I also find its annual subscription license to be about 6% cheaper than similar tiers from Qualtrics, Decipher, and QuestionPro.
June 16, 2024
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Zoe C
Alchemer's Reporting Features Aid Data Analysis
As a data analyst, the reporting features of Alchemer have been invaluable in helping me make sense of complex data sets
June 10, 2024
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Larry Davis
Superior Survey Solution: Alchemer
I use Alchemer as my secondary survey software, particularly for offline surveys. I value its high customizability, wide variety of question types, and the integrated analysis and reporting tool that allows for customization and easy sharing with clients via a link. However, it is quite expensive and its free version is missing many features. I also wish there was a more efficient way for respondents to log in.
June 3, 2024
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Bruce A
Streamlined Workflow: Alchemer's Integration Capabilities with Salesforce and Tableau
The integration capabilities of Alchemer have made it easy for me to connect with other tools like Salesforce and Tableau, enhancing my workflow significantly
May 26, 2024
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Madison F
Alchemer: Streamlining Survey Processes for Efficient Data Analysis
As a market researcher, Alchemer has been instrumental in streamlining our survey process, allowing us to gather and analyze data more efficiently
May 20, 2024
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Steven W
Outstanding SAAS Tool for Continuous Customer Feedback
At Unbounce, we prioritize customer-driven initiatives, constantly monitoring customer feedback and satisfaction levels. I initially used Alchemer, formerly known as Survey Gizmo, to send a one-time survey to our customers. The process was straightforward and the support team was outstanding, setting a high standard for our own support team. The surveys we conduct through Alchemer provide valuable insights to our product team about product requests and UX issues. They also guide our customer success team in creating relevant content and improving customer support. Additionally, they offer visibility into various KPIs we use to evaluate our team's performance. We now send multiple surveys to our customers at specific milestones in their lifecycle, and the feedback we receive is invaluable. Alchemer is user-friendly, offers excellent customer support, and integrates well with third-party tools like Google Spreadsheets and email notifications. The only minor issue I have encountered is...
May 14, 2024
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Rebecca Martinez
Flexible Survey Customization with Alchemer
The flexibility of Alchemer is commendable, it allows me to customize surveys to fit the specific needs of each project
May 5, 2024
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Louis E
Alchemer: Your Ultimate Tool for Efficient Data Collection and Analysis
The integration capabilities of Alchemer with other tools and platforms have been a significant benefit for me. I can connect my Alchemer account with other applications I use professionally, which greatly improves my efficiency and productivity. What I value most about the platform is its adaptability and customization options. From creating surveys and forms to collecting and analyzing data, everything can be tailored to meet my project's needs. Additionally, the variety of question choices, formats, and designs allows for the creation of engaging and dynamic surveys for participants. Despite the tool's power, it can take some time to get acquainted with all the features and options it offers. While the platform is user-friendly, it can initially appear intimidating.
April 30, 2024
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Ronald
Alchemer's Top-Notch Customer Support
I've found Alchemer's customer support to be top-notch, they're always ready to assist with any queries or issues I encounter
April 20, 2024
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Brittany
Unyielding and Exorbitant: A Tale of Alchemer's Customer Service
I learned about various functions of a survey provider through Alchemer and how they can be creatively used to create quizzes and surveys. Some features were unique to Alchemer at the time, but this is quickly changing with several other excellent providers now offering similar features. Over the past 5+ years, I had to pay Alchemer to host 2 surveys with light traffic, essentially as storage, due to their lack of transparency about downgrade and storage policies. The features I needed, like advanced quizzes and calculations, were only available on their platform. I repeatedly asked about downgrading to a lower plan as I wasn't actively using the platform but didn't want to lose my data and work. Their responses were vague, despite knowing they were profiting from my monthly payments just to store a few MB of data.
April 16, 2024
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Debra S
Support Structure Changes Result in Terrible Customer Service. Beware!
The Alchemer survey interface is quite intuitive and offers a wide range of features, which I appreciate even though I don't use them all. However, over the past six months, I've been disappointed with their service. Their support team seems to avoid giving timelines for responses, not even for resolving issues, just for getting back to me. They tried to quadruple our prices with less than two months' notice, without offering any additional features or benefits that we would find useful. When we asked for a more reasonable feature package that aligns with our pricing, we were told that we 'no longer fit their infrastructure'. They've also had product rollouts that have been disastrous, even causing an outage that I had to learn about from my clients instead of them. When we finally got them on the phone, they told us they can't quality check everything because they update their product five times a day, suggesting their platform is far from stable.
April 15, 2024