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5 Best Alternatives to CallHippo in May 2024

Alternatives & Competitors to CallHippo

  1. 1. OpenPhone
  2. 2. LiveChat
  3. 3. Vonage
  4. 4. Freshcaller
  5. 5. SnapCall
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Here are competitors or alternatives to CallHippo and other similar Call Centers software. You need to consider some important factors when choosing a tool like CallHippo for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to CallHippo that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of CallHippo. Discover sofware like OpenPhone, LiveChat, Vonage or Freshcaller.

List of Alternatives to CallHippo

From Call Centers tools, we have selected the best alternatives to CallHippo based on reviews for each solution and similarities with CallHippo. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

OpenPhone Logo

1. OpenPhone
2.5 (4 reviews)
1 deal available

Call Centers

Description

OpenPhone is a VoIP phone service tailored for individuals, small businesses, and startups. You can share a phone number like an inbox, making it easy to manage your team communications.

OpenPhone compared to CallHippo

CallHippo has better positive reviews than OpenPhone: 83 vs 82

CallHippo is better at customer support than OpenPhone: 4.5 vs 4.3

CallHippo is easier to set up than OpenPhone: 4.5 vs 4.4

OpenPhone is more suitable for small businesses thanks to its good value for money than CallHippo: 4.3 vs 4.1

CallHippo is better at number of features than OpenPhone: 48 vs 12

OpenPhone: Pros & Cons

Global accessibility: OpenPhone offers unlimited calling and messaging capabilities worldwide
Enhanced collaboration: Multiple users can manage calls and texts from a single phone number
Robust integration: The platform seamlessly integrates with various CRM systems and productivity tools
Limited advanced features: While robust for basic use, OpenPhone may lack some advanced features needed by larger enterprises
Dependence on internet quality: Being an internet-based service, call quality is highly dependent on your internet connection
Learning curve: New users may require time to familiarize themselves with the platform’s features and interface

Best features

  • - Text messaging and MMS

  • - Call recording

  • - Voicemail transcription

  • - Analytics and reporting

  • - Unlimited global calling

  • - Shared phone numbers

  • - Integration capabilities

  • - Automated attendant

OpenPhone pricing

Enterprise

Contact sales

Starter

$19 / user / month

Business

$33 / user / month
20% off for 6 months (Save $396)
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logo livechat

2. LiveChat
4.3 (4 reviews)
1 deal available

Customer Support

Description

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

LiveChat compared to CallHippo

LiveChat has better positive reviews compared to CallHippo: 96 vs 83

LiveChat is better at customer service than CallHippo: 4.6 vs 4.5

LiveChat is more user friendly than CallHippo: 4.7 vs 4.5

LiveChat is better at value for money than CallHippo: 4.5 vs 4.1

LiveChat has more options than CallHippo: 59 vs 48

LiveChat: Pros & Cons

Customization features: The solution offers a high level of customization
Relevant chatbots: Powerful chatbots are able to create tickets and collect leads
Software integrations: The Livechat platform has over 200 integrations
Message reception: There may be some delay in receiving messages in the chat
Security of the solution: The solution is below the competition, especially because of the lack of PCI compliance
Spell check: Automatic spell check of agents would be a plus

Best features

  • - Optimize customer service performance

  • - Manage teams

  • - Contact your prospects from multiple channels

  • - Access reports on your agents and their performance

  • - Secure your data

  • - Boost user engagement

  • - Set up optimized and customized chats

LiveChat pricing

Enterprise

Contact sales

Starter

$20 / user / month

Team

$41 / user / month

Business

$59 / user / month
$150 credits (Team, Business and Enterprise Plans) (Save $150)
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logo vonage

3. Vonage
3.8 (4 reviews)
1 deal available

Call Centers Customer Support

Description

Vonage helps your business communicate better. Accelerate all the connections that matter to your business with a variety of quality solutions. Connect to your customers anytime, from any device.

Vonage compared to CallHippo

CallHippo has better positive reviews than Vonage: 83 vs 75

CallHippo is better at customer support than Vonage: 4.5 vs 3.7

CallHippo is easier to set up than Vonage: 4.5 vs 4.1

CallHippo is more suitable for small businesses thanks to its good value for money than Vonage: 4.1 vs 3.8

Vonage has more features than CallHippo: 52 vs 48

Vonage: Pros & Cons

Voice quality: The audio quality of the dialing software is excellent
Customization: It is possible to customize the settings for each user
Feature-rich: Vonage allows for call recording, texting, voicemail and call forwarding
Complex to use: The tool is not easy to learn
Customer service: Vonage’s customer support does not live up to customer expectations
Limited documentation: Availability and content of training and documentation is poor

Best features

  • - Unify your business communications

  • - Centralize all your tools in one place

  • - Turn conversations into sales

  • - Maximize sales with intelligent routing

  • - Connect with customers through messaging

  • - Create the solutions you need

  • - Get relevant software integrations

  • - Measure your customer interactions with analytics

$2,500 in API credits for 1 year (Save $2,500)
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logo freshcaller

4. Freshcaller
4.0 (4 reviews)
1 deal available

Call Centers

Description

A simple solution to manage all your telephony needs: call center, customer support, sales, daily calls, etc.

Freshcaller compared to CallHippo

CallHippo has better positive reviews compared to Freshcaller: 83 vs 74

CallHippo is better at customer service than Freshcaller: 4.5 vs 3.8

CallHippo is easier to use than Freshcaller: 4.5 vs 3.9

CallHippo is more suitable for small businesses thanks to its good value for money than Freshcaller: 4.1 vs 3.8

Freshcaller has more functions than CallHippo: 63 vs 48

Freshcaller: Pros & Cons

Ease of use: Freshcaller offers a user-friendly interface, making it easy for businesses to set up and manage their call center operations.
Integration capabilities: Freshcaller integrates well with other Freshworks products and third-party applications, enhancing overall workflow and productivity.
Scalability: The platform is scalable, allowing businesses to expand their call center operations as their needs grow.
Limited advanced features: Some advanced call center features might be lacking, which could be a limitation for businesses with complex requirements.
Pricing structure: Depending on the required features, pricing can vary, and some businesses may find it less cost-effective compared to other solutions.
Learning curve: While the interface is user-friendly, there might still be a learning curve for new users, especially those new to call center software.

Best features

  • - Simplified number management

  • - Set up and management of call centers

  • - Performance monitoring & reporting

  • - Collaboration & productivity

  • - Interactive Voice Response (IVR) system

  • - Advanced call analytics

  • - Call routing and queuing

  • - Multi-level permissions

Freshcaller pricing

Free

Growth

$16 / user / month

Pro

$42 / user / month

Enterprise

$75 / user / month
90% off the Pro plan for 1 year (Save $100,000)
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logo snapcall

5. SnapCall
5.0 (4 reviews)
1 deal available

Call Centers

Description

SnapCall allows your users to call you directly from your app or website. Receive these calls directly on your phone; being in touch with a customer service has never been so easy and fast.

SnapCall compared to CallHippo

SnapCall has better positive reviews than CallHippo: 100 vs 83

SnapCall is better at customer support than CallHippo: 5.0 vs 4.5

SnapCall is better at value for money than CallHippo: 4.8 vs 4.1

CallHippo is more versatile than SnapCall: 48 vs 29

SnapCall: Pros & Cons

Cost-effective solution: Snapcall offers affordable pricing plans for startups on a tight budget
Seamless integration: Snapcall easily integrates with existing CRM and customer support systems
High-quality customer experience: Snapcall provides crystal clear voice calls, enhancing customer satisfaction and engagement
Limited features: Snapcall may not offer all the advanced features that other similar software have
Dependence on internet connection: Snapcall requires a stable internet connection for smooth functionality, which can be a disadvantage in areas with poor connectivity
Steep learning curve: It can take some time to fully understand and utilize Snapcall's functionalities

Best features

  • - Record calls

  • - Access data analysis

  • - Give access to calls from your website or app

  • - Implement smart call buttons

  • - Offer targeted voice assistance

  • - Get all the information you need for your call

6 months free on Growth plan (Save $532)
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