General information about LiveChat
The LiveChat platform lets you deploy an online chat solution on your website. Thanks to this software tool, you can respond to customer queries as quickly as possible.
With LiveChat’s customer support software, you can significantly improve customer satisfaction. As soon as a customer wants to contact you, all they have to do is send you a message via live chat. You can then reply directly in the application in a matter of seconds. To save time, you can use saved response templates, which are ideal for providing a fast, quality response to users’ most frequent queries.
LiveChat supports your business growth. This solution saves you time while enabling you to acquire, convert and retain customers via your website.
A range of relevant features make LiveChat the ideal chat software for your startup. For a start, you can view what your user is writing before they send their query. This allows you to be proactive and respond faster to their request. Various elements such as buttons, predefined response choices, product recommendations and an appointment scheduling option complete the LiveChat chat.
Renowned companies such as McDonald’s, Mercedes-Benz, Adobe, Unilever and PayPal use the LiveChat solution on a daily basis to engage and retain their customers.
You can take advantage of Secret’s discount coupon to discover the chat support platform in the best conditions.
$150 credits (Team, Business and Enterprise Plans)
Unlock our LiveChat deal and access $150 credits (Team, Business and Enterprise Plans), saving you up to $150 for your startup. There are over 410+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our LiveChat promo codes, coupons and credits valid in July 2024.
What is LiveChat used for?
LiveChat software is a powerful tool for small businesses, providing an efficient and immediate way to interact with customers. For instance, a bakery could use LiveChat to answer questions about ingredients or special orders in real-time, enhancing customer service. The software also allows businesses to anticipate customer needs by viewing their message before it's sent, enabling a faster response. For example, a tech startup could quickly address common queries about product features or pricing. With features like predefined responses and appointment scheduling, LiveChat streamlines communication, saving time and boosting customer satisfaction.LiveChat pricing
Enterprise
Contact sales
Product training
Software engineer support
Security assistance
HIPAA Compliance
Starter
$20
/ user / month
60day chat history
Basic widget customization
Ticketing system
Data security
Team
$41
/ user / month
Unlimited chat history
Full widget customization
Automated greetings
Basic reporting
Business
$59
/ user / month
Automated greetings
Advanced reporting
Agent groups
Multiple brandings
LiveChat features
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Secure your data
Connections to LiveChat are encrypted to ensure the security of agent and user data. You can also block spammers.
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Optimize customer service performance
Create and manage tickets from the platform when the question cannot be resolved immediately by chat: categorize them so that the right agents can answer them.
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Contact your prospects from multiple channels
Respond to requests from your website, your application, or via SMS, Whatsapp or Facebook thanks to the many LiveChat integrations.
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Access reports on your agents and their performance
Find out how many chats your agents handle, how many missed chats, user satisfaction, response time, chat duration and more.
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Boost user engagement
Create a chat that calls out to your visitors and ask them to fill out a form to get their contact information immediately. Centralize all their information in the tool.
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Set up optimized and customized chats
Personalize chat and provide your users with quick responses, thanks to saved and predefined answers. Send them documents if needed, and keep track of all your conversations for more personalized responses.
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Manage teams
Define groups of agents so that each one can handle requests that match their skills. Set up the number of requests they can handle simultaneously as well as the times they can be called upon.
12 LiveChat Reviews
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Michelle D
LiveChat: Bridging People in Real-Time
I find LiveChat extremely user-friendly and it simplifies my daily tasks and problem-solving. There are occasional bugs, but they are not frequent enough to cause any inconvenience.
June 22, 2024
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Lysandra S
LiveChat Boosts Customer Engagement with Analytics
I've been using LiveChat for several months now and it has greatly improved our customer engagement. The analytics feature provides insightful data that helps us make informed decisions
June 18, 2024
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Dylan Davis
Profoundly Disheartening Experience
I strongly advise against using Livechat.com at all costs. Their customer service is extremely poor, the system is very limited, and their plans are significantly more expensive. I urge anyone considering this company to think twice. My interactions with them were consistently cold and scripted. Once you've paid, there are no refunds and no money will be returned to your account. Each software package is billed separately, so caution is advised when dealing with this company. My experience with them was deeply disappointing and I strongly recommend avoiding doing business with them. It was an extremely disappointing experience.
June 10, 2024
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Benjamin
Effortless and Swift Communication with Teammates via LiveChat
LiveChat allows me to engage with customers instantly and directly, enhancing the likelihood of them becoming paying clients. It adopts a customer-focused approach and provides my business with valuable tools. The real-time chat feature lets us communicate effectively with our clients. By setting up multiple agent accounts and delegating tasks to various teams, we can achieve more in less time. However, LiveChat is pricier than its rivals and the delay in receiving chat messages can be annoying, often causing misunderstandings. It also takes time for support to respond and address the issues we report. We switched to LiveChat because it's accessible to everyone on my team and is extremely user-friendly. It's quick, straightforward, and offers useful visitor data such as location, what they're typing, and how they're using our website. I particularly value the UI and performance.
June 4, 2024
LiveChat: Pros & Cons
Pros
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Relevant chatbots: Powerful chatbots are able to create tickets and collect leads
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Software integrations: The Livechat platform has over 200 integrations
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Customization features: The solution offers a high level of customization
Cons
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Message reception: There may be some delay in receiving messages in the chat
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Spell check: Automatic spell check of agents would be a plus
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Security of the solution: The solution is below the competition, especially because of the lack of PCI compliance
Why is LiveChat better than other Customer Support software?
LiveChat has better positive reviews than Freshchat: 96 vs 79
LiveChat is better at customer support than Freshchat: 4.6 vs 4.2
LiveChat is easier to use than LiveAgent: 4.7 vs 4.5
LiveChat is better at ease to use than SnapCall: 4.7 vs 4.5
LiveChat has more options than SnapCall: 59 vs 29
LiveChat has more positive reviews than CallHippo: 96 vs 83
LiveChat is better at support than CallHippo: 4.6 vs 4.5
LiveChat has more positive reviews than Twilio: 96 vs 93
