Cuttles > Communication Software > Customer Support Software > Collect.chat Promo Code > Collect.chat Alternatives

3 Best Alternatives to Collect.chat in May 2024

Alternatives & Competitors to Collect.chat

  1. 1. Freshdesk
  2. 2. LiveChat
  3. 3. Intercom
View more

Here are competitors or alternatives to Collect.chat and other similar Customer Support software. You need to consider some important factors when choosing a tool like Collect.chat for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Collect.chat that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Collect.chat. Discover sofware like Freshdesk, LiveChat or Intercom.

List of Alternatives to Collect.chat

From Customer Support tools, we have selected the best alternatives to Collect.chat based on reviews for each solution and similarities with Collect.chat. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo freshdesk

1. Freshdesk
4.0 (4 reviews)
1 deal available

Customer Support

Description

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to Collect.chat

Collect.chat has better positive reviews compared to Freshdesk: 95 vs 94

Freshdesk is better at customer service than Collect.chat: 4.7 vs 4.5

Collect.chat is more user friendly than Freshdesk: 4.7 vs 4.5

Collect.chat is better at value for money than Freshdesk: 4.5 vs 4.3

Freshdesk is more versatile than Collect.chat: 94 vs 17

Freshdesk: Pros & Cons

Simplicity: The interface is easy to use and user-friendly
Functionality: Many communication channels are available and customization is advanced
Integration: This customer support software integrates with many tools
Pricing: The price is high for large requirements which can be a problem for small companies
Learning curve: Advanced features require time to learn
Analysis limitations: The information on transactions is limited

Best features

  • - Optimize ticket management

  • - Give users autonomy

  • - Enhance customer satisfaction

  • - Centralize knowledge base

  • - Opt for multi-channel support

  • - Ensure team collaboration

  • - Access customized performance reports

  • - Strengthen data security

Freshdesk pricing

Free

Growth

$15 / user / month

Pro

$51

Enterprise

$83 / user / month
90% off the Pro plan for 1 year (Save $100,000)
Get deal
logo livechat

2. LiveChat
4.3 (4 reviews)
1 deal available

Customer Support

Description

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

LiveChat compared to Collect.chat

LiveChat has better positive reviews compared to Collect.chat: 96 vs 95

LiveChat is better at customer service than Collect.chat: 4.6 vs 4.5

LiveChat has more options than Collect.chat: 59 vs 17

LiveChat: Pros & Cons

Customization features: The solution offers a high level of customization
Relevant chatbots: Powerful chatbots are able to create tickets and collect leads
Software integrations: The Livechat platform has over 200 integrations
Message reception: There may be some delay in receiving messages in the chat
Security of the solution: The solution is below the competition, especially because of the lack of PCI compliance
Spell check: Automatic spell check of agents would be a plus

Best features

  • - Optimize customer service performance

  • - Manage teams

  • - Contact your prospects from multiple channels

  • - Access reports on your agents and their performance

  • - Secure your data

  • - Boost user engagement

  • - Set up optimized and customized chats

LiveChat pricing

Enterprise

Contact sales

Starter

$20 / user / month

Team

$41 / user / month

Business

$59 / user / month
$150 credits (Team, Business and Enterprise Plans) (Save $150)
Get deal
logo intercom

3. Intercom
3.8 (4 reviews)
1 deal available

Collaboration Customer Experience

Description

Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.

Intercom compared to Collect.chat

Collect.chat has better positive reviews compared to Intercom: 95 vs 90

Collect.chat is easier to use than Intercom: 4.7 vs 4.5

Collect.chat is more suitable for small businesses thanks to its good value for money than Intercom: 4.5 vs 4.0

Intercom is more versatile than Collect.chat: 159 vs 17

Intercom: Pros & Cons

Quick installation: Intercom’s software is quick to set up, deploy, and get up and running
Knowledge base: The solution offers robust documentation
Custom chatbots: By connecting to your technology stack, chatbots can automate workflows efficiently
Customer support: Customer service on Intercom’s platform is unresponsive
Pricing: The pricing plans for this communication tool are relatively high
Complex integration: Integrating the software with your CRM and database can be time consuming

Best features

  • - Collaborate with your team

  • - Multilingual support

  • - Customer feedback and surveys

  • - Performance analytics

  • - Automate conversations

  • - Chat with your customers in real time

  • - Easily onboard new customers

  • - Access data to personalize customer conversations

Intercom pricing

Pro

Book a demo

Premium

Book a demo

Starter

$74 / month
1 year free on the Advanced plan (Save $3,108)
Get deal