General information about Intercom
An all-in-one customer interaction platform, Intercom provides your startup with all the features needed to engage your customers. With this powerful software tool, every point of interaction with a customer becomes a new opportunity for your company to grow.
As a result, you can significantly improve your business performance by increasing the engagement and ROI of your marketing actions. One of the great strengths of the Intercom platform is that it centralizes many essential functionalities in a single tool: product presentations, proactive messages, chatbots, email campaigns and self-service content.
To identify and reach new customers, you can add a new dimension to your sales pipeline. Intercom lets you assign targeted accounts to collaborators via a real-time ABM marketing strategy. You can identify, target and exploit your leads faster and more effectively.
At the same time, you can build customer loyalty by offering them an experience that lives up to their expectations. By combining chatbot automation with the expertise of your agents, you can optimize your customer service and significantly increase customer satisfaction.
But that’s not all: with the Intercom platform, you can also integrate and activate new customers, stimulate business growth with targeted messages and improve your processes with comprehensive and relevant reporting tools.
More than 25,000 companies use Intercom to communicate with and retain their customers. These include Amazon, Meta, Microsoft, Notion, udemy and monzo.
You can take advantage of Intercom’s software features at the best price by using the Secret coupon.
1 year free on the Advanced plan
Unlock our Intercom deal and access 1 year free on the Advanced plan, saving you up to $3108 for your startup. There are over 420+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Intercom promo codes, coupons and credits valid in July 2024.
What is Intercom used for?
Intercom is a comprehensive customer interaction platform that empowers startups to enhance their customer engagement. It serves as a one-stop solution, offering features like proactive messaging, chatbots, email campaigns, and self-service content. For instance, a small business can use Intercom's chatbot feature to provide instant responses to customer queries, improving customer satisfaction. The platform also supports targeted account assignment for effective lead management. This means you can assign potential customers to specific team members, ensuring personalized attention and faster conversion. Furthermore, Intercom's robust reporting tools enable businesses to analyze their performance and make data-driven decisions. Companies like Amazon and Microsoft trust Intercom for their customer communication needs, demonstrating its reliability and effectiveness.Intercom pricing
Pro
Book a demo
Team inboxes
Ticketing
Assignment rules
Chatbots
Premium
Book a demo
SLA rules
Workload management
Role based parmissions
Team workflows
Starter
$74
/ month
Chat & email channels
Shared inbox
Basic help center
Conversation routing bot
Intercom features
Communicate efficiently with your customers through their journey and never miss an opportunity again.
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Customer feedback and surveys
Integrate customer feedback forms and surveys directly into your Intercom chats or emails. Collect valuable insights, measure customer satisfaction, and gather feedback to continuously improve your products and services.
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Automate conversations
Set-up chat bots easily on your website and app to deliver automated answers quickly
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Access data to personalize customer conversations
Intercom gathers all the customer's data so you immediately know who you are talking to, and the actions they have taken on your website.
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Collaborate with your team
Create share inboxes for your different teams (sales, marketing, customer success) and work together, using notes and mentions, to answer specific customer questions.
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Multilingual support
Intercom can automatically detect the language preferences of your customers and respond in their preferred language. This feature ensures that you can effectively communicate with a global customer base, breaking down language barriers.
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Performance analytics
Access comprehensive analytics and reporting tools to track the performance of your customer interactions. Measure response times, conversion rates, and customer engagement metrics to make data-driven decisions and optimize your customer support and marketing strategies.
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Chat with your customers in real time
Schedule meetings or give selected customer segments access to a chat box and communicate with them in real time.
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Easily onboard new customers
Create product tours to guide your customers through your website and your products.
16 Intercom Reviews
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Lysandra D
Improved Response Times with Intuitive Interface and Live Chat Feature
its intuitive interface and robust features have significantly improved our response times. The live chat feature, in particular, has enabled us to provide real-time support to our customers
July 21, 2024
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Victoria Brown
Exploring Intercom's Customer Interaction Features and Privacy Policies
I recently had an interaction with Intercom regarding a concern about customers having the ability to privately reply to my personal email. To my surprise, they assured me that it's a standard practice for customers to have access to everyone's internal email handle within the company. This was a fascinating revelation! I also tried their chat feature as recommended, and although I wasn't able to connect with anyone immediately, I'm confident that their team is working diligently to address my queries.
July 16, 2024
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Adam D
Solid Knowledge Base, Needs More Editing Features
I use Intercom for writing system KB articles, providing our users with easy access to this content within our application UI. However, I wish there were more editing/formatting improvements. For instance, table cells cannot be easily aligned and posts don't always display as anticipated in the draft, especially when adding extra lines to distribute content.
July 7, 2024
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Brittany Jones
Intercom's Knowledge Base: Empowering Customer Self-Service and Support Efficiency
The knowledge base feature of Intercom is excellent. It has helped us build a comprehensive self-service portal for our customers, reducing the load on our support team
July 1, 2024
Intercom: Pros & Cons
Pros
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Quick installation: Intercom’s software is quick to set up, deploy, and get up and running
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Knowledge base: The solution offers robust documentation
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Custom chatbots: By connecting to your technology stack, chatbots can automate workflows efficiently
Cons
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Pricing: The pricing plans for this communication tool are relatively high
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Complex integration: Integrating the software with your CRM and database can be time consuming
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Customer support: Customer service on Intercom’s platform is unresponsive
Why is Intercom better than other Collaboration software?
Intercom has more features than Drift: 159 vs 151
Intercom is better at support than HubSpot: 4.5 vs 4.4
Intercom is easier to use than HubSpot: 4.5 vs 4.4
Intercom has more features than HubSpot: 159 vs 62
Intercom is better at number of features than Freshdesk: 159 vs 94
Intercom has more positive reviews than Salesforce Sales Cloud: 90 vs 89
Intercom is better at support than Salesforce Sales Cloud: 4.5 vs 4.0
Intercom is easier to use than Salesforce Sales Cloud: 4.5 vs 4.0
Compare Intercom with other tools
Intercom Partner Agencies & Experts
It is with the greatest care that we have selected the best agencies and experts across the world to help you implement, use, and optimize Intercom.
