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Intercom

Strengthen relationships with your customers with an online messaging system.

4.4 (10 reviews)
1 deal available
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Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.

General information about Intercom

An all-in-one customer interaction platform, Intercom provides your startup with all the features needed to engage your customers. With this powerful software tool, every point of interaction with a customer becomes a new opportunity for your company to grow.


As a result, you can significantly improve your business performance by increasing the engagement and ROI of your marketing actions. One of the great strengths of the Intercom platform is that it centralizes many essential functionalities in a single tool: product presentations, proactive messages, chatbots, email campaigns and self-service content.


To identify and reach new customers, you can add a new dimension to your sales pipeline. Intercom lets you assign targeted accounts to collaborators via a real-time ABM marketing strategy. You can identify, target and exploit your leads faster and more effectively.


At the same time, you can build customer loyalty by offering them an experience that lives up to their expectations. By combining chatbot automation with the expertise of your agents, you can optimize your customer service and significantly increase customer satisfaction.


But that’s not all: with the Intercom platform, you can also integrate and activate new customers, stimulate business growth with targeted messages and improve your processes with comprehensive and relevant reporting tools.


More than 25,000 companies use Intercom to communicate with and retain their customers. These include Amazon, Meta, Microsoft, Notion, udemy and monzo.


You can take advantage of Intercom’s software features at the best price by using the Secret coupon.

1 deal available for Intercom
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1 deal available for Intercom

Up to $3108 in savings

1 year free on the Advanced plan
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1 year free on the Advanced plan

1 year free on the Advanced plan

Unlock our Intercom deal and access 1 year free on the Advanced plan, saving you up to $3108 for your startup. There are over 400+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Intercom promo codes, coupons and credits valid in June 2024.

What is Intercom used for?

Intercom is a comprehensive customer interaction platform that empowers startups to enhance their customer engagement. It serves as a one-stop solution, offering features like proactive messaging, chatbots, email campaigns, and self-service content. For instance, a small business can use Intercom's chatbot feature to provide instant responses to customer queries, improving customer satisfaction. The platform also supports targeted account assignment for effective lead management. This means you can assign potential customers to specific team members, ensuring personalized attention and faster conversion. Furthermore, Intercom's robust reporting tools enable businesses to analyze their performance and make data-driven decisions. Companies like Amazon and Microsoft trust Intercom for their customer communication needs, demonstrating its reliability and effectiveness.

Intercom pricing

Pro

Book a demo

Team inboxes

Ticketing

Assignment rules

Chatbots

Premium

Book a demo

SLA rules

Workload management

Role based parmissions

Team workflows

Starter

$74

/ month

Chat & email channels

Shared inbox

Basic help center

Conversation routing bot

Intercom features

Communicate efficiently with your customers through their journey and never miss an opportunity again.

  • Customer feedback and surveys

    Integrate customer feedback forms and surveys directly into your Intercom chats or emails. Collect valuable insights, measure customer satisfaction, and gather feedback to continuously improve your products and services.

  • Automate conversations

    Set-up chat bots easily on your website and app to deliver automated answers quickly

  • Access data to personalize customer conversations

    Intercom gathers all the customer's data so you immediately know who you are talking to, and the actions they have taken on your website.

  • Collaborate with your team

    Create share inboxes for your different teams (sales, marketing, customer success) and work together, using notes and mentions, to answer specific customer questions.

  • Multilingual support

    Intercom can automatically detect the language preferences of your customers and respond in their preferred language. This feature ensures that you can effectively communicate with a global customer base, breaking down language barriers.

  • Performance analytics

    Access comprehensive analytics and reporting tools to track the performance of your customer interactions. Measure response times, conversion rates, and customer engagement metrics to make data-driven decisions and optimize your customer support and marketing strategies.

  • Chat with your customers in real time

    Schedule meetings or give selected customer segments access to a chat box and communicate with them in real time.

  • Easily onboard new customers

    Create product tours to guide your customers through your website and your products.

10 Intercom Reviews

4.4 (10 reviews)
  • Mary Rodriguez

    Intercom: Truly Powerful and

    Intercom is a highly potent and feature-packed application. It has transformed our customer interactions, reducing phone calls and increasing our productivity through chat and email transactions. It has also enabled us to develop self-help features for our customers, allowing us to assist them even during our off hours.

    June 10, 2024

  • Elizabeth G

    Intercom's Automation Saves Time for Teams

    I've found Intercom's automation capabilities to be a huge time-saver. The ability to set up automated responses for common queries has freed up our team to focus on more complex issues

    June 4, 2024

  • James B

    Intercom's Segmentation Boosts Marketing Personalization

    Intercom's segmentation feature has been instrumental in helping us target specific user groups with personalized messages, enhancing our marketing efforts

    May 27, 2024

  • David W

    Streamlined Workflow: Intercom's Integration with Slack and HubSpot

    Intercom's integration with other software we use, like Slack and HubSpot, has streamlined our workflow tremendously

    May 19, 2024

More Intercom's reviews

Intercom: Pros & Cons

Pros

  • Quick installation: Intercom’s software is quick to set up, deploy, and get up and running
  • Knowledge base: The solution offers robust documentation
  • Custom chatbots: By connecting to your technology stack, chatbots can automate workflows efficiently

Cons

  • Pricing: The pricing plans for this communication tool are relatively high
  • Complex integration: Integrating the software with your CRM and database can be time consuming
  • Customer support: Customer service on Intercom’s platform is unresponsive

Why is Intercom better than other Collaboration software?

Intercom is better at support than HubSpot: 4.5 vs 4.4

Intercom is easier to use than HubSpot: 4.5 vs 4.4

Intercom is better at number of features than LiveChat: 159 vs 59

Intercom has more positive reviews than Freshworks: 90 vs 85

Intercom has more features than Freshworks: 159 vs 52

Intercom has more features than LiveAgent: 159 vs 62

Intercom is better at number of features than Reply io: 159 vs 56

Intercom is better at ease to use than Pendo: 4.5 vs 4.0

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Intercom Partner Agencies & Experts

It is with the greatest care that we have selected the best agencies and experts across the world to help you implement, use, and optimize Intercom.