General information about Intercom
An all-in-one customer interaction platform, Intercom provides your startup with all the features needed to engage your customers. With this powerful software tool, every point of interaction with a customer becomes a new opportunity for your company to grow.
As a result, you can significantly improve your business performance by increasing the engagement and ROI of your marketing actions. One of the great strengths of the Intercom platform is that it centralizes many essential functionalities in a single tool: product presentations, proactive messages, chatbots, email campaigns and self-service content.
To identify and reach new customers, you can add a new dimension to your sales pipeline. Intercom lets you assign targeted accounts to collaborators via a real-time ABM marketing strategy. You can identify, target and exploit your leads faster and more effectively.
At the same time, you can build customer loyalty by offering them an experience that lives up to their expectations. By combining chatbot automation with the expertise of your agents, you can optimize your customer service and significantly increase customer satisfaction.
But that’s not all: with the Intercom platform, you can also integrate and activate new customers, stimulate business growth with targeted messages and improve your processes with comprehensive and relevant reporting tools.
More than 25,000 companies use Intercom to communicate with and retain their customers. These include Amazon, Meta, Microsoft, Notion, udemy and monzo.
You can take advantage of Intercom’s software features at the best price by using the Secret coupon.
Secret's take about Intercom
They say customers are like your family. Although this may be true, my family have certainly never heard my professional customer service voice. They’re almost shocked to hear it 😲… I imagine I’m not the only one
Intercom is the all-in-one AI customer service solution that allows you to be present from the very beginning of your customer’s journey, to their purchasing decision and beyond 🚀 Provide the very best support thanks to Intercom’s automation to free your team from repetitive questions, the shared inbox, proactive support tools like help centers & checklists, and omnichannel messaging to reach your customers wherever they may be 💬 With Intercom, not only will you satisfy your customers with quick & comprehensive responses but you will also reduce your team’s workload. Start maximizing your efficiency!
Intercom is the perfect solution for customer support across all types of companies and all types of industries, from startups to enterprises, and from financial services to education👌 Intercom’s Early Stage Program gives early-stage businesses access to the platform and the vital features they need to kickstart their customer support. The easy-to-use platform gives you access to a suite of tools to connect with your customers and engage them 🧰 Getting started is simple with Intercom’s resources that are available, including a help center, a developer hub and a community forum so you can get the most out of the platform. Deliver exceptional customer support with Intercom and see your customers smile 😊
Intercom has great plans available to choose from, including the Starter plan for very small businesses and perfect solutions for other businesses, like Support and Engage. Get access to Intercom free for 1 year with Secret, with a 50% discount in your second year and a 20% discount following in year three. Discover the offer! 👀
- More details about Intercom's pricingsAlternatives to Intercom’s customer service software include Zendesk, Freshdesk, Freshchat, LiveAgent, Help Scout and many more other great tools. Check out Secret for deals on these tools and others to start saving! 🤩
- More alternatives to Intercom
Mary O'Brien
Customer Success Manager
1 year free on the Support or Engage plans
Unlock our Intercom deal and access 1 year free on the Support or Engage plans, saving your startup up to $3108. Secret offers 280+ verified deals and discounts on top SaaS software and apps to help your small business save money and grow. Don't wait! Take advantage of our Intercom promotional offer and coupon this September 2023.
Intercom pricing
Pro
Book a demo
Team inboxes
Ticketing
Assignment rules
Chatbots
Premium
Book a demo
SLA rules
Workload management
Role based parmissions
Team workflows
Starter
$74
/ month
Chat & email channels
Shared inbox
Basic help center
Conversation routing bot
Intercom features
Communicate efficiently with your customers through their journey and never miss an opportunity again.
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Collaborate with your team
Create share inboxes for your different teams (sales, marketing, customer success) and work together, using notes and mentions, to answer specific customer questions.
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Automate conversations
Set-up chat bots easily on your website and app to deliver automated answers quickly
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Chat with your customers in real time
Schedule meetings or give selected customer segments access to a chat box and communicate with them in real time.
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Access data to personalize customer conversations
Intercom gathers all the customer's data so you immediately know who you are talking to, and the actions they have taken on your website.
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Easily onboard new customers
Create product tours to guide your customers through your website and your products.
Intercom: Pros & Cons
Pros
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Quick installation: Intercom’s software is quick to set up, deploy, and get up and running
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Knowledge base: The solution offers robust documentation
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Custom chatbots: By connecting to your technology stack, chatbots can automate workflows efficiently
Cons
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Customer support: Customer service on Intercom’s platform is unresponsive
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Pricing: The pricing plans for this communication tool are relatively high
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Complex integration: Integrating the software with your CRM and database can be time consuming
Why is Intercom better than other Collaboration software?
Intercom has more positive reviews than Zendesk: 91 vs 87
Intercom is better at support than Zendesk: 4.6 vs 4.1
Intercom has better positive reviews compared to Joonbot: 91 vs 1
Intercom is better at customer service than Joonbot: 4.6 vs 0.1
Intercom has more features than HubSpot: 160 vs 96
Intercom has more positive reviews than Salesforce Sales Cloud: 91 vs 90
Intercom is better at support than Salesforce Sales Cloud: 4.6 vs 4.1
Intercom has more options than Front: 160 vs 129
Intercom is more versatile than JivoChat: 160 vs 78
Intercom Partner Agencies & Experts
It is with the greatest care that we have selected the best agencies and experts across the world to help you implement, use, and optimize Intercom.
