Pros from reviewers
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Excellent customer support: Users have reported that LiveSession's customer support team is responsive and helpful, providing quick solutions to any issues that arise.
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Excellent session recording and user analytics: LiveSession provides top-notch session recording and user analytics, allowing users to understand their audience better and identify any bugs on their website or app in real time
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Quick and easy setup: The software can be set up in just 2-3 minutes, making it a time-efficient solution for businesses
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User-friendly dashboard: LiveSession's dashboard is full of features and easy to navigate, even for those who aren't tech-savvy, making it a convenient tool for analyzing user behavior
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Cost-effective: Compared to other platforms like Fullstory and Hotjar, LiveSession offers an attractive price to features ratio, making it a cost-effective solution for businesses
Cons from reviewers
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Lack of full integration with Segment: Despite its many advantages, LiveSession still lacks full integration with Segment, a feature that some competitors offer
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Absence of live session viewing: LiveSession currently does not offer the ability to view live sessions, a feature that is crucial for real-time customer support
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Limited data retention: LiveSession only provides data retention for 1 month and 3 months, which may not be sufficient for some users who would prefer the option to retain data for a year, even if it requires additional payment
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Occasional recording issues: While generally reliable, LiveSession sometimes struggles with accurate capture and has occasional CSS issues, and some recorded sessions don't play correctly due to style issues
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Unresponsive customer service: Some users have reported a lack of response from customer service, with messages going unanswered or taking weeks to receive a reply.
Main features
Starting Price
Free Plan
Replay user sessions
Heat & click maps
Segmentation & filters
Conversion tunnel and user path
Customizable dashboards
Starting Price
$65
/ month
Free Plan
Yes
Replay user sessions
Heat & click maps
Segmentation & filters
Conversion tunnel and user path
Customizable dashboards
What is LiveSession?
How LiveSession compare to similar software?
Product
LiveSession
4.5
LiveSession reviews
Price
$65
/ month
Free plan
Yes
Main features
Pros
Cons
Alternatives
Deal
Who is LiveSession best for according to our reviewers?
Customer Support Teams: They can use LiveSession to troubleshoot occasional software or browser compatibility issues, although the lack of live session viewing is a downside
Web and App Developers: They can use LiveSession to monitor user activities, analyze their behavior within apps, and spot any bugs on their websites and apps as they happen
UX/UI Designers: They can use LiveSession to understand user trends, identify misuse of confidential content, and guide their design choices to develop a more user-friendly site
BtoB SaaS Companies: They can use LiveSession for its excellent documentation for reporting issues and bugs, helping to improve the user experience
Small Startups: They can use LiveSession for its attractive pricing and intuitive UI, but they may experience issues with customer service response and inconsistent features.
LiveSession reviews
4.5
LiveSession rating
4.7
Ease of use
4.7
Customer service
4.6
Value for money
4.2
Likelihood to recommend
4.3
Features
4 LiveSession reviews
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Lysandra M
Valuable Insights and Game-Changing Features for User Behavior
its heatmaps feature provided valuable insights into our users' behavior. The session replay feature is a game-changer, allowing us to see exactly how users interact with our site
April 30, 2024
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Sharon G
Strong Core Features, Seamless Usage Experience
I find LiveSession to be very smooth and easy to use, even for those who aren't tech-savvy. It competes well with other platforms like Fullstory and Hotjar, which I have also used. It's particularly good for BtoB SaaS and offers excellent documentation for reporting issues and bugs, helping to improve the user experience. The dashboard is substantial and the personal/team segment is a nice feature. However, I'm still waiting for a full integration with Segment, an area where I feel Fullstory has an advantage. My experience with the support team was average when I reported a bug after using the paid plan for 30 minutes. I chose LiveSession because it seemed to offer the best price to features ratio, it had a compelling pitch and a reassuring free trial, and it was highly recommended by friends. I switched to LiveSession mainly because of its attractive pricing. I don't believe there's a clear winner between Fullstory and LiveSession.
April 20, 2024
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Deborah S
LiveSession Enhances Website User Experience
LiveSession has been instrumental in improving our website's user experience
April 16, 2024
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Pamela J
Exploring Livesession: A Startup's Journey Towards Autonomy and Growth
As a budding startup, we decided to give Livesession a try, drawn in by its user-friendly interface and impressive range of features. We've discovered that some features are more advanced than we initially thought. For instance, the ability to set up our own dashboards is not readily available, which actually encourages us to explore and utilize the pre-existing, well-designed ones. Other features, like blocking IPs or tracking custom events, offer a unique learning curve that keeps us on our toes and helps us grow. What truly sets Livesession apart, though, is their customer service. They have a unique approach where they allow us to find our own solutions before stepping in, fostering a sense of independence and problem-solving within our team. And when they do respond, it's always worth the wait as their replies are comprehensive and helpful. Considering the software is priced at $999, we believe it's a worthwhile investment for the level of autonomy and growth it promotes within our team.
April 15, 2024