Pros from reviewers

• Excellent customer support: Users have reported having a great support experience with the remote software. They felt guided and assisted throughout the entire process of their complex requests, with staff members being extremely friendly and dedicated

• Efficient service: The software provides quick responses and efficient handling of issues. Users have reported a lot of transparency when things were unclear, and the staff's commitment to resolving cases and keeping them updated on progress

• Prompt responses and quick resolutions: Users have experienced prompt responses and quick resolutions with the Remote software. The team is always ready to listen to employees and provide efficient, workable solutions

• User-friendly platform: The platform is reported to be very user-friendly and operates smoothly. It relieves employers of many legal burdens, making the onboarding process easier, even when it requires extensive knowledge of employment laws

• Proactive customer support and low processing fees: Users find Remote to be an excellent platform, appreciating their low processing fees. The customer support team is proactive and extremely helpful, providing comfort to users knowing that they have their back even in situations where they didn't realize they needed help.

Cons from reviewers

• Limited support for complex legal matters: While the software provides excellent support for general issues, it may fall short when dealing with complex legal matters, such as understanding and applying foreign employment laws

• Difficulty in understanding legal compliance: Remote software sometimes struggles to comprehend the legal compliance of employment contracts, especially when the employee's country of residence differs from the country they are working for remotely. This can lead to complications in terms of which country's laws and regulations should apply

• Time-consuming calculations: Users have reported that they often have to perform many calculations themselves, which can be time-consuming. This is an inconvenience, especially considering that users are paying for the service

• Lack of automatic calculations: The software does not automatically handle all necessary calculations, which can be a burden for users who are not proficient in this area

• Potential for misunderstanding user needs: There may be instances where the software does not fully understand or cater to the specific needs of the user, such as when a user takes longer than usual to sign a contract.