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8 Best Alternatives to Vonage in May 2024

Alternatives & Competitors to Vonage

  1. 1. Slack
  2. 2. Zoom Meetings
  3. 3. OpenPhone
  4. 4. CallHippo
  5. 5. Freshcaller
  6. 6. Yodel
  7. 7. SnapCall
  8. 8. Mux
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Here are competitors or alternatives to Vonage and other similar Call Centers software. You need to consider some important factors when choosing a tool like Vonage for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Vonage that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Vonage. Discover sofware like Slack, Zoom Meetings, OpenPhone or CallHippo.

List of Alternatives to Vonage

From Call Centers tools, we have selected the best alternatives to Vonage based on reviews for each solution and similarities with Vonage. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo slack

1. Slack
5.0 (4 reviews)
1 deal available

Collaboration Productivity Task Management

Description

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

Slack compared to Vonage

Slack has better positive reviews compared to Vonage: 95 vs 75

Slack is better at customer service than Vonage: 4.5 vs 3.7

Slack is easy to use compared to Vonage: 4.5 vs 4.1

Slack pricing plans are more competitive than Vonage: 4.6 vs 3.8

Slack has more functions than Vonage: 78 vs 52

Slack: Pros & Cons

Accessible anywhere: This software allows employees to connect from many different devices
Customized channels: The tool offers the ability to create public, private, shared or multi-space chat channels
Real-time collaboration: The Slack communication solution is perfect for increasing responsiveness
Limited storage: The storage capacity of files is limited
Read notifications: It is impossible to know if your correspondent has read a sent message
Very limited free plan: The trial price plan has limited functionality

Best features

  • - Channels

  • - Direct messaging

  • - File sharing

  • - Integrations

  • - Search and archiving

  • - Notifications and alerts

  • - Threads

  • - Video and voice calls

Slack pricing

Free

Enterprise Grid

Contact sales

Pro

$7 / user / month

Business+

$13 / user / month

Popular

25% off new plan purchases (Save $9,000)
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logo zoom meetings

2. Zoom Meetings
4.0 (4 reviews)
1 deal available

Video Conferencing

Description

Zoom helps you work better as a team by centralizing team chat, telephone, whiteboard and videoconference meetings in one place.

Zoom Meetings compared to Vonage

Zoom Meetings is a better solution based on percentage of positive reviews than Vonage: 96 vs 75

Zoom Meetings is a better solution for customer support than Vonage: 4.5 vs 3.7

Zoom Meetings is easier to set up than Vonage: 4.5 vs 4.1

Zoom Meetings is more suitable for small businesses thanks to its good value for money than Vonage: 4.5 vs 3.8

Zoom Meetings has more options than Vonage: 84 vs 52

Zoom Meetings: Pros & Cons

Easy to use: The platform is easy to use for all users
Number of participants : The Zoom solution can accommodate up to 1,000 people.
Affordable pricing plans: The rates offered are accessible to all, even small businesses.
Internet connection: The tool requires a stable, high-quality Internet connection to be fully useful.
Internet connection: The tool requires a stable, high-quality Internet connection to be fully useful.
Customer support: Customer support can take a long time to respond to requests.

Best features

  • - Virtual meetings

  • - Team chat

  • - Email and calendar

  • - Virtual workspaces

  • - VoIP phone system

  • - Online whiteboard

  • - Conversational intelligence

  • - Software integrations

Zoom Meetings pricing

Basic

Free

Pro

$16 / user / month

Business

$20 / user / month
20% off the annual One Pro plan (Save $252)
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OpenPhone Logo

3. OpenPhone
2.5 (4 reviews)
1 deal available

Call Centers

Description

OpenPhone is a VoIP phone service tailored for individuals, small businesses, and startups. You can share a phone number like an inbox, making it easy to manage your team communications.

OpenPhone compared to Vonage

OpenPhone has better positive reviews than Vonage: 82 vs 75

OpenPhone is better at customer support than Vonage: 4.3 vs 3.7

OpenPhone is easier to set up than Vonage: 4.4 vs 4.1

OpenPhone is more suitable for small businesses thanks to its good value for money than Vonage: 4.3 vs 3.8

Vonage is better at number of features than OpenPhone: 52 vs 12

OpenPhone: Pros & Cons

Global accessibility: OpenPhone offers unlimited calling and messaging capabilities worldwide
Enhanced collaboration: Multiple users can manage calls and texts from a single phone number
Robust integration: The platform seamlessly integrates with various CRM systems and productivity tools
Limited advanced features: While robust for basic use, OpenPhone may lack some advanced features needed by larger enterprises
Dependence on internet quality: Being an internet-based service, call quality is highly dependent on your internet connection
Learning curve: New users may require time to familiarize themselves with the platform’s features and interface

Best features

  • - Text messaging and MMS

  • - Call recording

  • - Voicemail transcription

  • - Analytics and reporting

  • - Unlimited global calling

  • - Shared phone numbers

  • - Integration capabilities

  • - Automated attendant

OpenPhone pricing

Enterprise

Contact sales

Starter

$19 / user / month

Business

$33 / user / month
20% off for 6 months (Save $396)
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logo callhippo

4. CallHippo
4.3 (4 reviews)
1 deal available

Call Centers

Description

The CallHippo platform offers to facilitate the deployment and optimization of your company’s call system. The solution meets the needs of both the after-sales service and the sales teams. Workflow automation, productivity improvements and a personalized customer experience are just some of the benefits of this SaaS-based software.

CallHippo compared to Vonage

CallHippo has more positive reviews than Vonage: 83 vs 75

CallHippo is better at support than Vonage: 4.5 vs 3.7

CallHippo is easier to use than Vonage: 4.5 vs 4.1

CallHippo is more suitable for small businesses thanks to its good value for money than Vonage: 4.1 vs 3.8

Vonage is better at number of features than CallHippo: 52 vs 48

CallHippo: Pros & Cons

Features: Worldwide calling, SMS, monitoring, time zone display, etc. This phone system offers many services to companies
Simplicity: The tool is easy to use
Customer service: The support is attentive and available
Bugs: Users have reported some technical problems during calls
Interface: The UX design could be improved
Connection: It is necessary to have a good internet connection

Best features

  • - Preserve your brand image

  • - Benefit from relevant features

  • - Improve your conversion rate

  • - Automate your workflow

  • - Deliver a quality customer experience

  • - Real-time call analytics

  • - Interactive Voice Response (IVR) system

  • - Call recording and transcription

CallHippo pricing

Basic

Free

Bronze

$20 / user / month

Silver

$30 / user / month

Platinum

$50 / user / month
50% off for 1 year (Save $360)
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logo freshcaller

5. Freshcaller
4.0 (4 reviews)
1 deal available

Call Centers

Description

A simple solution to manage all your telephony needs: call center, customer support, sales, daily calls, etc.

Freshcaller compared to Vonage

Vonage has better positive reviews compared to Freshcaller: 75 vs 74

Freshcaller is better at customer service than Vonage: 3.8 vs 3.7

Vonage is easier to use than Freshcaller: 4.1 vs 3.9

Freshcaller has more functions than Vonage: 63 vs 52

Freshcaller: Pros & Cons

Ease of use: Freshcaller offers a user-friendly interface, making it easy for businesses to set up and manage their call center operations.
Integration capabilities: Freshcaller integrates well with other Freshworks products and third-party applications, enhancing overall workflow and productivity.
Scalability: The platform is scalable, allowing businesses to expand their call center operations as their needs grow.
Limited advanced features: Some advanced call center features might be lacking, which could be a limitation for businesses with complex requirements.
Pricing structure: Depending on the required features, pricing can vary, and some businesses may find it less cost-effective compared to other solutions.
Learning curve: While the interface is user-friendly, there might still be a learning curve for new users, especially those new to call center software.

Best features

  • - Simplified number management

  • - Set up and management of call centers

  • - Performance monitoring & reporting

  • - Collaboration & productivity

  • - Interactive Voice Response (IVR) system

  • - Advanced call analytics

  • - Call routing and queuing

  • - Multi-level permissions

Freshcaller pricing

Free

Growth

$16 / user / month

Pro

$42 / user / month

Enterprise

$75 / user / month
90% off the Pro plan for 1 year (Save $100,000)
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logo yodel

6. Yodel
4.3 (4 reviews)
1 deal available

Call Centers

Description

Smarter, simpler, and more efficient handling of your important business communications for you and your team

Yodel compared to Vonage

Yodel is a better solution based on percentage of positive reviews than Vonage: 88 vs 75

Yodel is a better solution for customer support than Vonage: 4.5 vs 3.7

Vonage is easier to set up than Yodel: 4.1 vs 4.0

Yodel is more suitable for small businesses thanks to its good value for money than Vonage: 4.2 vs 3.8

Vonage has more functions than Yodel: 52 vs 47

Yodel: Pros & Cons

Integration versatility: Yodel integrates with popular business tools, aiding seamless communication across platforms and enhancing workflow efficiency
Enhanced accessibility: Yodel's virtual phone system facilitates remote work by enabling calls from anywhere, ensuring uninterrupted connectivity and accessibility
Efficient call handling: Yodel streamlines call management with features like call routing, voicemail, and call analytics, enhancing customer interactions and response times
Subscription costs: Yodel's pricing plans could vary, requiring careful consideration to align with budget constraints and feature needs
Learning curve: Users may require time to adapt to Yodel's features, potentially affecting swift integration into existing communication strategies
Feature complexity: Advanced features might be intricate, necessitating training for optimal utilization, especially for small teams or individuals

Best features

  • - Tags

  • - Integrations

  • - Conversational IVR

  • - Smart search

  • - Multi-language support

  • - Cross-Device

  • - Call recording

  • - Real-time analytics

Yodel pricing

Premium

$25 / user / month

Premium Plus

$35 / user / month
50% off for 5 months (Save $87)
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logo snapcall

7. SnapCall
5.0 (4 reviews)
1 deal available

Call Centers

Description

SnapCall allows your users to call you directly from your app or website. Receive these calls directly on your phone; being in touch with a customer service has never been so easy and fast.

SnapCall compared to Vonage

SnapCall has better positive reviews than Vonage: 100 vs 75

SnapCall is better at customer support than Vonage: 5.0 vs 3.7

SnapCall is better at ease to use than Vonage: 4.5 vs 4.1

SnapCall is better at value for money than Vonage: 4.8 vs 3.8

Vonage is more versatile than SnapCall: 52 vs 29

SnapCall: Pros & Cons

Cost-effective solution: Snapcall offers affordable pricing plans for startups on a tight budget
Seamless integration: Snapcall easily integrates with existing CRM and customer support systems
High-quality customer experience: Snapcall provides crystal clear voice calls, enhancing customer satisfaction and engagement
Limited features: Snapcall may not offer all the advanced features that other similar software have
Dependence on internet connection: Snapcall requires a stable internet connection for smooth functionality, which can be a disadvantage in areas with poor connectivity
Steep learning curve: It can take some time to fully understand and utilize Snapcall's functionalities

Best features

  • - Record calls

  • - Access data analysis

  • - Give access to calls from your website or app

  • - Implement smart call buttons

  • - Offer targeted voice assistance

  • - Get all the information you need for your call

6 months free on Growth plan (Save $532)
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logo mux

8. Mux
4.8 (4 reviews)
1 deal available

Video

Description

With Mux, your developers are able to design high-quality video experiences. With a single API call, they can integrate on-demand video or live broadcasts into any channel, site, or application. This makes Mux the ideal tool to centralize and optimize the creation and delivery of video files.

Mux compared to Vonage

Mux is a better solution based on percentage of positive reviews than Vonage: 85 vs 75

Mux is a better solution for customer support than Vonage: 4.6 vs 3.7

Mux is better at ease to use than Vonage: 4.5 vs 4.1

Mux is better at value for money than Vonage: 4.4 vs 3.8

Mux: Pros & Cons

Ease of use: This video analytics software is easy to use and the documentation is practical
Support: The design team is attentive to your needs
Quality of service: The video broadcasting is of good quality with a good resolution and a great fluidity. The data is protected and it is possible to analyze it.
Connection: A stable internet connection is required
Pricing: Depending on the company’s needs, the cost can be high
Customization: Some users would like more features in this area

Best features

  • - Maximize video quality with Mux

  • - Stream with confidence using Mux's automatic CDN switching

  • - Get insights to improve your videos with Mux

  • - Deliver the highest quality video to your audience

  • - Enjoy the convenience of a scalable API

Mux pricing

Startup

Free

Media

Contact sales

Pro

$199 / month
$500 credits on Mux (Save $500)
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