General information about Freshworks
FreshWorks is made up of two main building blocks: Sales & Marketing on one side, customer service on the other.
Customer service. New channels, new customers, it is not always easy to manage your customer service in an increasingly complex multi-channel world. FreshWorks offers an intuitive platform to manage relationships with your customers in a personalized way. FreshWorks also offers chat and phone customer service add-ons to further unify your customer support.
CRM & Marketing. Align your marketing and sales by sharing data across your business. This allows your marketing team to launch personalized campaigns with high conversion rates and then send qualified leads over to your sales team who benefit from a clear context for each prospect they speak to.
Secret's take about Freshworks
Personalization has proven an important aspect of the customer journey. I, for one, hate the generic email campaigns, even if they are running a competition for a Tesla (I didn’t win if you’re wondering 😕)
Freshworks is everything you need when it comes to your CRM, marketing and customer service. The SaaS suite helps you make intelligent decisions with your perfectly stored and centralized data 🧐
Freshworks is the perfect suite for any type of business 👌 Your marketing, sales and customer service teams will appreciate the better data management, the personalization of their approach and better conversions to name a few benefits😏
Freshworks has a range of different products available depending on what you need, from IT and Phone to CRM. Freshworks’ offer on Secret gives you access to 90% off the Pro plan for 1 year! 😲
Some top choices when it comes to Freshworks alternatives are ClickUp, Pipedrive, Salesforce, Zendesk and HubSpot, with more offers available on Secret ✨
- More alternatives to Freshworks
Mary O'Brien
Customer Success Manager
Up to $100000 in savings
This deal is only for new Freshworks customers
Deal selected
90% off the Pro plan for 1 year
Unlock our Freshworks deal and access 90% off the Pro plan for 1 year, saving you up to $100000 for your startup. Secret has over 290+ verified deals and discounts for you to save money on the best SaaS and subscription services for your startup to grow. Don't waste time, take advantage of our promotions now thanks to our Freshworks promo codes, coupons and credits valid in June 2023.
Freshworks features
Launch marketing campaigns, capture leads, sign deals and help your customers become more successful, all with one platform: FreshWorks.
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Personalize interactions with your leads and customers
Shared data, custom fields, business funnel adapted to your needs, IA and more. FreshWorks has a wide range of tools designed to provide your customers with unique experiences.
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Improved ticket management
With FreshWorks, all your Customer Service interactions are centralized in one place. You can prioritize tickets according to custom categories, assign them on the fly to your team member and never leave a single one behind.
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Collaboration
With FreshWorks, your marketing, sales and customer service teams work hand in hand and share their data to ensure higher customer satisfaction rates.
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Analytics and reporting
Collecting data should always aim at providing more value to your leads and customers. FreshWorks' analytics and reporting makes it easier to make the right business decisions, win more deals and never lose customers.
Freshworks: Pros & Cons
Pros
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Quick onboarding: Easy to learn, your employees can quickly start using it
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Automation features: The Sales and Marketing tool offers relevant workflow automation
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Attractive pricing: This SaaS tool has attractive plans for all profiles
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Customer service: Freshworks customer service is sometimes unresponsive
Cons
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Lack of third party integrations: Freshworks has a limited number of integrations
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French translation: Some features show gaps in translation
