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General information about Zendesk

The Zendesk suite is a complete cloud solution for multi-channel customer service. With it, your startup can deliver a customer experience that lives up to your customers’ expectations. Simple to use and powerful, this SaaS software is ideal for improving customer satisfaction, boosting retention rates and supporting your business growth.

This software tool is ideal for ensuring a presence on all the channels that matter to your customers: your website, telephone, email, chat or social networks. By centralizing tickets from all channels in one place, you gain efficiency. In just a few clicks, escalate tickets, assign tickets or send notifications to agents.

Thanks to its unified workspace, Zendesk enables your agents to collaborate more effectively. They have access at all times to the information they need, and can easily exchange information with their peers. The experience becomes smoother and more enjoyable. What’s more, your agents can respond more quickly to customer requests thanks to the numerous automation features available. By designing customized workflows, you can significantly streamline and accelerate your processes.

What’s more, comprehensive and relevant analysis functionalities enable you to monitor performance. With an integrated survey tool and customized reports, you have everything you need to improve your customer service and delight your customers.

To discover the Zendesk platform at the best price, take advantage of Secret’s discount offers on all pricing plans.

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Up to $50000 in savings

6 months free

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6 months free

Unlock our Zendesk deal and access 6 months free, saving you up to $50000 for your startup. There are over 420+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Zendesk promo codes, coupons and credits valid in July 2024.

What is Zendesk used for?

Zendesk Suite is a comprehensive cloud-based solution that empowers small businesses to enhance their customer service. It provides a unified platform where all customer interactions across various channels like email, phone, chat, and social media are centralized, making it easier to manage and respond to customer queries. For instance, a small e-commerce business can use Zendesk to streamline its customer support by automating responses to common queries, thereby saving time and improving efficiency. The software also offers robust analytics for monitoring performance and identifying areas for improvement. With customized workflows and integrated survey tools, businesses can continually refine their customer service strategy and boost customer satisfaction.

Zendesk's Startup Program - FAQ

What are the eligibility criteria of Zendesk’s Startup Program?

You must meet the following criteria in order to benefit from Zendesk discount:

Your startup has less than 50 employees.

You are a new Zendesk customer.

What are the benefits of joining Zendesk’s Startup Program?

There are several benefits of joining Zendesk Startup Program:

1. Startups in the program receive free access to Zendesk's customer service software for 6 months. This includes features such as ticketing, knowledge base, live chat, and more. This helps startups improve their customer support and enhance the overall customer experience.

2. Access to discounted pricing on Zendesk products: After the free period, startups continue to receive discounted pricing on Zendesk's products, allowing them to continue using the software at a more affordable rate as they grow and scale their customer support operations.

3. Dedicated support and onboarding: Startups in the program receive dedicated support and onboarding assistance from Zendesk's team. They help startups get up and running quickly, provide guidance on best practices, and offer ongoing support to ensure startups maximize the value of the software.

4. Access to Zendesk's ecosystem and integrations: Startups in the program gain access to Zendesk's ecosystem of apps, integrations, and extensions. They can enhance their customer service operations by integrating Zendesk with other tools and platforms they use, such as CRM systems, productivity tools, and more.

5. Networking and community: Startups in the program have the opportunity to connect and network with other startups in the Zendesk community. They can learn from each other, share experiences, and potentially collaborate on customer support strategies and best practices.

6. Marketing exposure: Zendesk promotes startups in their program through various marketing channels, such as their website, blog, and social media. This exposure can help startups increase their brand visibility and attract potential customers.

7. Educational resources: Startups in the program gain access to Zendesk's library of educational resources, including webinars, guides, and best practice materials. This helps startups learn how to optimize their customer support processes and provide excellent customer experiences.

8. By joining Zendesk's Startup Program, startups become eligible for other startup programs and events offered by Zendesk. This includes opportunities for funding, mentorship, and further support in scaling their customer support operations.

Overall, joining Zendesk's Startup Program provides startups with access to industry-leading customer service software, support, resources, and networking opportunities to help them deliver exceptional customer support and grow their businesses.

Zendesk pricing

Support Team

$20

/ user / month

Ticketing system

Email, X, and Facebook

Customer details and conversation history

Business rules

Support Professional

$59

/ user / month

AI agents

Business hours

Customer satisfaction surveys (CSAT)

Multilingual support

Support Enterprise

$124

/ user / month

Service level agreements (SLA)

Skills based routing

Custom agent roles

Contextual workspaces

Zendesk features

An automated, available and optimized customer service.

Automation and workflow

Zendesk offers automation tools that allow businesses to create predefined rules and workflows. These automations can help route tickets to the right agents, send automated responses, and escalate issues when necessary, improving efficiency.
Ticketing system

Zendesk's core feature is its ticketing system, which allows businesses to efficiently manage customer support requests. Support requests from various channels, such as email, chat, social media, and web forms, are consolidated into tickets. Agents can then track, prioritize, and respond to these tickets in a structured manner.
Multichannel support

Zendesk enables businesses to offer support through multiple communication channels, including email, chat, social media, phone, and web forms. This allows customers to reach out through their preferred channels, improving customer satisfaction.
Integration

Zendesk can be integrated with a wide range of third-party applications and tools, including CRM systems, e-commerce platforms, and productivity apps. This ensures that customer support is seamlessly integrated into existing business processes.
Knowledge base

Zendesk provides a knowledge base where businesses can create and maintain articles, FAQs, and self-help resources. Customers can access this information to find answers to common questions, reducing the need for agent assistance.
Reporting and analytics

Zendesk provides reporting and analytics features that enable businesses to track and analyze various support metrics, such as response times, ticket volumes, customer satisfaction, and agent performance. These insights help organizations make data-driven decisions to improve their support operations.
Customer engagement

Zendesk includes features for proactive customer engagement, such as live chat and messaging capabilities. This allows businesses to interact with customers in real-time, providing immediate assistance when needed.
Customization and branding

Zendesk offers customization options, allowing businesses to tailor the platform to match their branding and design preferences. This helps maintain a consistent customer experience across all support interactions.

17 Zendesk Reviews

4.3 (17 reviews)

Lisa B

Experiencing Zendesk's Exceptional Customer Service: A Personal Account

I recently had an experience with Zendesk that really tested their customer service, and I must say, they stepped up to the plate! I ordered a product from them and there seemed to be a mix-up with the delivery. I was concerned because my outdoor camera didn't show any delivery, but Zendesk was quick to respond to my concerns.They suggested that perhaps someone might have taken it, which was a possibility I hadn't considered. They were proactive in offering a solution, initially proposing a 3% refund. I appreciated their quick response, but I felt that a full refund or the product would be more appropriate.Zendesk was open to negotiation and upped their offer to a 5% refund. While it wasn't exactly what I was hoping for, I was impressed by their willingness to work with me and find a solution that could potentially satisfy both parties.What really caught my attention was when I noticed that the product on their website was different from what I had ordered. I brought this to their attention and they were very receptive to my feedback. While the situation wasn't ideal, I was really impressed with Zendesk's customer service. They were responsive, open to negotiation, and receptive to feedback. It's clear that they value their customers and are willing to go the extra mile to ensure satisfaction. Despite the initial hiccup, I'm looking forward to my next purchase with them!

July 23, 2024
Joan J

Commendable Support: Maximizing Software Potential with Zendesk

Lastly, the support team behind Zendesk is commendable. They are responsive and helpful, ensuring that we get the most out of the software.

July 13, 2024
Xiomara D

Collaboration & Transparency Review

Going through an RFP is always challenging as it inevitably leads to disappointment for some. It's crucial to have a high level of trust with the chosen partner and tool. Recently, we underwent an RFP with Zendesk to extend our partnership. Without the teamwork and transparency of Zendesk's Ashley H. and Ben J., a long-term renewal might not have been possible.

July 6, 2024
Anna Williams

Efficient for Managing Call Centers

I appreciate Zendesk's capability to handle tickets from different platforms such as Facebook and email in one location. However, I think the pricing could be more competitive, as Freshdesk provides the same features for a lesser cost.

June 30, 2024

More Zendesk's reviews

Zendesk: Pros & Cons

Pros

Omnichannel capabilities: The customer service platform is ideal for providing support across all channels
Analytics and reporting: Comprehensive and highly relevant analytics capabilities
Unified workspace: Every employee finds customer information quickly and efficiently

Cons

Pricing: Customer support platform pricing plans are quite expensive
Customization: The tool’s customization features are limited
Analytics and reporting: Comprehensive and highly relevant analytics capabilities