General information about Zendesk
With the Zendesk tool you can bring your sales and support departments together in one place.
Improve your customer service by ensuring that contact is available anywhere, any time, thanks to AI-based bots that will know how to best respond to your customers. With Zendesk's interface you can also enable your sales teams to collaborate, and communicate with customers on a single platform.
Finally, you can also access your customer data easily, with integrations from your other systems. This enables efficient and fast analysis of customer needs.
Secret's take about Zendesk
Customer service is an important factor for a startup’s success. But you can’t be everywhere, all of the time… I mean, technology is good but not that good (let’s wait to see what Apple has in store for us next 😏)
Zendesk provides you with the optimal customer success support suite you need to provide your customers with the best experience 😎 The software allows you to be available to your customers at any time, while optimizing your process according to their needs, making for happy customers. Connect with your customers through a number of different channels like phone, chat, email, messaging, help centers and more 📧 Zendesk’s Suite gives your teams everything they need to perform at their best; tracking different cases and their resolution, allowing for internal & external collaboration, predefining responses, and, most importantly, empowering your teams with knowledge management ✔️
Zendesk’s tool makes both your customers’ lives and the lives of your team members easier 😌 The agent workspace provides everything your teams could need to respond quickly & efficiently to your customers and provide the very best support. No matter what your industry or business type, Zendesk has the CRM solution for you. What’s more, there are plenty of resources available to you to get started and get the most out of Zendesk’s suite of tools, from blogs to events to the community and much more 😃
Zendesk offers complete solutions for both your customer service and sales 💳 You just simply have to choose the right plan for you, depending on the number of agents you need, the help center available, the amount of AI-based responses you plan, etc. With Secret, you can get 6 months free on Zendesk’s Suite & Sales CRM along with 15% off for 12 months, possibly saving you up to $50,000! 😮
Alternatives to Zendesk’s customer support & sales CRM software include, but are not limited to, Freshdesk, Intercom, HubSpot, Help Scout, Salesforce. Check out Secret for more great deals just like this! 👀
- More alternatives to Zendesk
Mary O'Brien
Customer Success Manager
Up to $50000 in savings
This deal is only for new Zendesk customers
Deal selected
6 months free of both Zendesk Suite and Sales CRM (any edition) + 15% off for 12 months
Unlock our Zendesk deal and access 6 months free of both Zendesk Suite and Sales CRM (any edition) + 15% off for 12 months, saving you up to $50000 for your startup. Secret has over 290+ verified deals and discounts for you to save money on the best SaaS and subscription services for your startup to grow. Don't waste time, take advantage of our promotions now thanks to our Zendesk promo codes, coupons and credits valid in June 2023.
Zendesk features
An automated, available and optimized customer service.
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Be available for your customers
Provide support from anywhere at any time with AI-based forums and bots.
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Boost your teams' efficiency
Enable your teams to collaborate and be more efficient by accessing predefined answers for each problem.
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Access your company's data
Integrate all your customer data to get a single view of their journey. This way you can analyse their needs and respond to them.
Zendesk: Pros & Cons
Pros
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Unified workspace: Every employee finds customer information quickly and efficiently
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Omnichannel capabilities: The customer service platform is ideal for providing support across all channels
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Analytics and reporting: Comprehensive and highly relevant analytics capabilities
Cons
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Analytics and reporting: Comprehensive and highly relevant analytics capabilities
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Pricing: Customer support platform pricing plans are quite expensive
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Customization: The tool’s customization features are limited
Why is Zendesk better than other Customer Support software?
Zendesk pricing plans are more competitive than Freshdesk: 4.2 vs 0.1
Zendesk is better at number of features than Freshdesk: 110 vs 33
Zendesk pricing plans are more competitive than Intercom: 4.2 vs 4.1
Zendesk has more features than HubSpot: 110 vs 96
Zendesk is easy to use compared to Salesforce Essentials: 4.6 vs 4.1
Zendesk pricing plans are more competitive than Salesforce Essentials: 4.2 vs 4.0
Zendesk is better at number of features than Salesforce Essentials: 110 vs 85
Zendesk Partner Agencies & Experts
It is with the greatest care that we have selected the best agencies and experts across the world to help you implement, use, and optimize Zendesk.
