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Zendesk

Create a customer success support suite that is accessible and available to your customers at all times.

4.3 (11 reviews)
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Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

General information about Zendesk

The Zendesk suite is a complete cloud solution for multi-channel customer service. With it, your startup can deliver a customer experience that lives up to your customers’ expectations. Simple to use and powerful, this SaaS software is ideal for improving customer satisfaction, boosting retention rates and supporting your business growth. 


This software tool is ideal for ensuring a presence on all the channels that matter to your customers: your website, telephone, email, chat or social networks. By centralizing tickets from all channels in one place, you gain efficiency. In just a few clicks, escalate tickets, assign tickets or send notifications to agents.


Thanks to its unified workspace, Zendesk enables your agents to collaborate more effectively. They have access at all times to the information they need, and can easily exchange information with their peers. The experience becomes smoother and more enjoyable. What’s more, your agents can respond more quickly to customer requests thanks to the numerous automation features available. By designing customized workflows, you can significantly streamline and accelerate your processes.


What’s more, comprehensive and relevant analysis functionalities enable you to monitor performance. With an integrated survey tool and customized reports, you have everything you need to improve your customer service and delight your customers.


To discover the Zendesk platform at the best price, take advantage of Secret’s discount offers on all pricing plans.

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Up to $50000 in savings

6 months free

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6 months free

6 months free

Unlock our Zendesk deal and access 6 months free, saving you up to $50000 for your startup. There are over 400+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Zendesk promo codes, coupons and credits valid in June 2024.

What is Zendesk used for?

Zendesk Suite is a comprehensive cloud-based solution that empowers small businesses to enhance their customer service. It provides a unified platform where all customer interactions across various channels like email, phone, chat, and social media are centralized, making it easier to manage and respond to customer queries. For instance, a small e-commerce business can use Zendesk to streamline its customer support by automating responses to common queries, thereby saving time and improving efficiency. The software also offers robust analytics for monitoring performance and identifying areas for improvement. With customized workflows and integrated survey tools, businesses can continually refine their customer service strategy and boost customer satisfaction.

Zendesk's Startup Program - FAQ

What are the benefits of joining Zendesk’s Startup Program?

There are several benefits of joining Zendesk Startup Program:


1. Startups in the program receive free access to Zendesk's customer service software for 6 months. This includes features such as ticketing, knowledge base, live chat, and more. This helps startups improve their customer support and enhance the overall customer experience.


2. Access to discounted pricing on Zendesk products: After the free period, startups continue to receive discounted pricing on Zendesk's products, allowing them to continue using the software at a more affordable rate as they grow and scale their customer support operations.


3. Dedicated support and onboarding: Startups in the program receive dedicated support and onboarding assistance from Zendesk's team. They help startups get up and running quickly, provide guidance on best practices, and offer ongoing support to ensure startups maximize the value of the software.


4. Access to Zendesk's ecosystem and integrations: Startups in the program gain access to Zendesk's ecosystem of apps, integrations, and extensions. They can enhance their customer service operations by integrating Zendesk with other tools and platforms they use, such as CRM systems, productivity tools, and more.


5. Networking and community: Startups in the program have the opportunity to connect and network with other startups in the Zendesk community. They can learn from each other, share experiences, and potentially collaborate on customer support strategies and best practices.


6. Marketing exposure: Zendesk promotes startups in their program through various marketing channels, such as their website, blog, and social media. This exposure can help startups increase their brand visibility and attract potential customers.


7. Educational resources: Startups in the program gain access to Zendesk's library of educational resources, including webinars, guides, and best practice materials. This helps startups learn how to optimize their customer support processes and provide excellent customer experiences.


8. By joining Zendesk's Startup Program, startups become eligible for other startup programs and events offered by Zendesk. This includes opportunities for funding, mentorship, and further support in scaling their customer support operations.


Overall, joining Zendesk's Startup Program provides startups with access to industry-leading customer service software, support, resources, and networking opportunities to help them deliver exceptional customer support and grow their businesses.

What are the eligibility criteria of Zendesk’s Startup Program?

You must meet the following criteria in order to benefit from Zendesk discount:


Your startup has less than 50 employees.


You are a new Zendesk customer.

Zendesk pricing

Support Team

$20

/ user / month

Ticketing system

Email, X, and Facebook

Customer details and conversation history

Business rules

Support Professional

$59

/ user / month

AI agents

Business hours

Customer satisfaction surveys (CSAT)

Multilingual support

Support Enterprise

$124

/ user / month

Service level agreements (SLA)

Skills based routing

Custom agent roles

Contextual workspaces

Zendesk features

An automated, available and optimized customer service.

  • Automation and workflow

    Zendesk offers automation tools that allow businesses to create predefined rules and workflows. These automations can help route tickets to the right agents, send automated responses, and escalate issues when necessary, improving efficiency.

  • Ticketing system

    Zendesk's core feature is its ticketing system, which allows businesses to efficiently manage customer support requests. Support requests from various channels, such as email, chat, social media, and web forms, are consolidated into tickets. Agents can then track, prioritize, and respond to these tickets in a structured manner.

  • Multichannel support

    Zendesk enables businesses to offer support through multiple communication channels, including email, chat, social media, phone, and web forms. This allows customers to reach out through their preferred channels, improving customer satisfaction.

  • Integration

    Zendesk can be integrated with a wide range of third-party applications and tools, including CRM systems, e-commerce platforms, and productivity apps. This ensures that customer support is seamlessly integrated into existing business processes.

  • Knowledge base

    Zendesk provides a knowledge base where businesses can create and maintain articles, FAQs, and self-help resources. Customers can access this information to find answers to common questions, reducing the need for agent assistance.

  • Reporting and analytics

    Zendesk provides reporting and analytics features that enable businesses to track and analyze various support metrics, such as response times, ticket volumes, customer satisfaction, and agent performance. These insights help organizations make data-driven decisions to improve their support operations.

  • Customer engagement

    Zendesk includes features for proactive customer engagement, such as live chat and messaging capabilities. This allows businesses to interact with customers in real-time, providing immediate assistance when needed.

  • Customization and branding

    Zendesk offers customization options, allowing businesses to tailor the platform to match their branding and design preferences. This helps maintain a consistent customer experience across all support interactions.

11 Zendesk Reviews

4.3 (11 reviews)
  • Sarah Williams

    Exploring Zendesk: A Unique Onboarding Experience

    My onboarding experience with Zendesk was truly unique! They offered a free trial which was a fantastic opportunity to test their product. Although I initially encountered some access issues, it was a great chance to experience their problem-solving process. I've decided to stick with Zendesk, as I believe challenges are part of every journey. Their product has so much potential and I'm excited to explore it further!

    June 9, 2024

  • Johnny

    Zendesk: An Invaluable Tool for Customer Service Managers

    As a customer service manager, I find Zendesk to be an invaluable tool. Its user-friendly interface and robust features have greatly improved our team's efficiency

    June 3, 2024

  • Sophia D

    Boost Your Productivity with this User-Friendly Zendesk Tool

    Overall, I was pleasantly surprised by the ease of use and well-organized features of Zendesk. It's a comprehensive and user-friendly tool. However, I believe the ticket service could be simplified and include automatic deletion times.

    May 26, 2024

  • Timothy Garcia

    Zendesk: Impressive Scalability for Growing Companies

    I am impressed with the scalability of Zendesk. As our company grows, it easily adapts to our changing needs without compromising performance

    May 19, 2024

More Zendesk's reviews

Zendesk: Pros & Cons

Pros

  • Omnichannel capabilities: The customer service platform is ideal for providing support across all channels
  • Analytics and reporting: Comprehensive and highly relevant analytics capabilities
  • Unified workspace: Every employee finds customer information quickly and efficiently

Cons

  • Pricing: Customer support platform pricing plans are quite expensive
  • Customization: The tool’s customization features are limited
  • Analytics and reporting: Comprehensive and highly relevant analytics capabilities

Why is Zendesk better than other Customer Experience software?

Zendesk has more features than Freshservice: 182 vs 132

Zendesk has more features than HubSpot: 182 vs 62

Zendesk is better at number of features than Reply io: 182 vs 56

Zendesk has more positive reviews than Freshworks: 89 vs 85

Zendesk has more features than Freshworks: 182 vs 52

Zendesk has more features than LiveAgent: 182 vs 62

Zendesk has more options than Close: 182 vs 117

Zendesk is better at number of features than LiveChat: 182 vs 59

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Zendesk Partner Agencies & Experts

It is with the greatest care that we have selected the best agencies and experts across the world to help you implement, use, and optimize Zendesk.