14 Best Alternatives to Intercom in April 2024
Alternatives & Competitors to Intercom
- 1. HubSpot
- 2. Freshdesk
- 3. LiveChat
- 4. LiveAgent
- 5. Front
- 6. Help Scout
- 7. Zendesk
- 8. Reply io
- 9. Freshchat
- 10. Gorgias
- 11. Freshworks
- 12. Mercury
- 13. Collect.chat
- 14. Joonbot
Here are competitors or alternatives to Intercom and other similar Collaboration software. You need to consider some important factors when choosing a tool like Intercom for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Intercom that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Intercom. Discover sofware like HubSpot, Freshdesk, LiveChat or LiveAgent.
List of Alternatives to Intercom
From Collaboration tools, we have selected the best alternatives to Intercom based on reviews for each solution and similarities with Intercom. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.
Description
The HubSpot suite makes it easy to manage your customer throughout their life cycle: web site visit, form completion, phone call and emails exchange, quote signing, support and upsell.
HubSpot compared to Intercom
HubSpot has more positive reviews than Intercom: 93 vs 90
Intercom is better at support than HubSpot: 4.5 vs 4.4
Intercom is easier to use than HubSpot: 4.5 vs 4.4
HubSpot is more suitable for small businesses thanks to its good value for money than Intercom: 4.3 vs 4.0
Intercom is more versatile than HubSpot: 159 vs 62
Why is HubSpot a good alternative to Intercom?
HubSpot stands as a compelling alternative to Intercom due to its comprehensive inbound marketing suite. It not only offers live chat and team messaging but seamlessly integrates these with CRM, email marketing, and lead management tools. HubSpot's unified ecosystem means businesses can manage their entire customer journey, from first touch to repeat sales, within one platform. Additionally, its extensive analytics and reporting enable data-driven decision-making. For companies looking for an all-in-one solution that blends communication with powerful marketing and sales functionalities, HubSpot provides a robust choice.
What are the differences between HubSpot and Intercom?
HubSpot and Intercom are both powerful platforms but cater to different primary needs. HubSpot is predominantly known as an all-inclusive inbound marketing, sales, and service platform with an integrated CRM at its core. It's designed to manage and nurture customer relationships across the entire lifecycle. Intercom, on the other hand, focuses primarily on customer communication, offering tools for live chat, customer support, and onboarding. While both platforms provide chatbot and messaging capabilities, HubSpot emphasizes broad marketing strategies like email campaigns, lead management, and analytics, whereas Intercom emphasizes real-time interaction and support solutions for user engagement. Each shines in its specialized domain.
HubSpot: Pros & Cons
Best features
-
- Automation and workflows
-
- Reporting and analytics
-
- Lead scoring and segmentation
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- Content management
-
- Integrations and API
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- Sales pipeline management
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- Sales email tracking and templates
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- Predictive lead scoring
Popular
Description
Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.
Freshdesk compared to Intercom
Freshdesk has better positive reviews compared to Intercom: 94 vs 90
Freshdesk is better at customer service than Intercom: 4.7 vs 4.5
Freshdesk is better at value for money than Intercom: 4.3 vs 4.0
Intercom is more versatile than Freshdesk: 159 vs 94
Freshdesk: Pros & Cons
Best features
-
- Optimize ticket management
-
- Give users autonomy
-
- Enhance customer satisfaction
-
- Centralize knowledge base
-
- Opt for multi-channel support
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- Ensure team collaboration
-
- Access customized performance reports
-
- Strengthen data security
Freshdesk pricing
Free
Growth
$15 / user / monthPro
$51Enterprise
$83 / user / month
Description
LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.
LiveChat compared to Intercom
LiveChat has better positive reviews compared to Intercom: 96 vs 90
LiveChat is better at customer service than Intercom: 4.6 vs 4.5
LiveChat is more user friendly than Intercom: 4.7 vs 4.5
LiveChat is better at value for money than Intercom: 4.5 vs 4.0
Intercom has more options than LiveChat: 159 vs 59
Why is LiveChat a good alternative to Intercom?
LiveChat stands out as a viable alternative to Intercom, specifically for businesses that prioritize real-time customer interactions. Designed for immediate communication, LiveChat offers a straightforward, intuitive platform that enables businesses to swiftly address customer inquiries and concerns. Its customization options, rich integrations, and robust reporting tools empower companies to tailor their chat experience and monitor performance seamlessly. While Intercom is recognized for its broad engagement suite, including onboarding and product tours, LiveChat zeroes in on optimizing the chat experience. For organizations seeking a dedicated, efficient, and user-friendly chat platform, LiveChat presents a strong choice.
What are the differences between LiveChat and Intercom?
LiveChat and Intercom differ in their scope and primary functionalities. LiveChat, true to its name, specializes in real-time chat solutions, focusing on delivering an optimized and immediate communication experience between businesses and their customers. It emphasizes simplicity, speed, and customization in its chat-centric approach. Intercom, meanwhile, offers a broader suite that encompasses not just live chat, but also user onboarding, segmentation, and product tours, making it a multi-faceted platform for overall customer engagement. While both tools enable businesses to communicate with users in real-time, LiveChat hones in on the chat experience, and Intercom extends its capabilities to various user engagement areas.
LiveChat: Pros & Cons
Best features
-
- Optimize customer service performance
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- Manage teams
-
- Contact your prospects from multiple channels
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- Access reports on your agents and their performance
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- Secure your data
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- Boost user engagement
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- Set up optimized and customized chats
LiveChat pricing
Enterprise
Contact salesStarter
$20 / user / monthTeam
$41 / user / monthBusiness
$59 / user / month
Description
With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.
LiveAgent compared to Intercom
LiveAgent has more positive reviews than Intercom: 97 vs 90
LiveAgent is better at support than Intercom: 4.8 vs 4.5
LiveAgent pricing plans are more competitive than Intercom: 4.6 vs 4.0
Intercom is more versatile than LiveAgent: 159 vs 62
Why is LiveAgent a good alternative to Intercom?
LiveAgent provides a robust alternative to Intercom, particularly for businesses desiring an all-encompassing customer support platform. It combines ticketing, live chat, and a call center into a unified system, ensuring seamless communication across diverse channels. With features like gamification, SLA management, and a comprehensive knowledge base, LiveAgent enhances team productivity and facilitates quicker response times. While Intercom excels in user engagement and onboarding, LiveAgent's strength lies in its multifaceted support functionalities, making it particularly suited for businesses that prioritize holistic customer service solutions. Its adaptability and comprehensive toolkit make LiveAgent a worthy contender for organizations evaluating support platforms.
What are the differences between LiveAgent and Intercom?
LiveAgent and Intercom diverge in their core functionalities and offerings. LiveAgent is a comprehensive customer support platform that integrates ticketing, live chat, and a call center, ensuring multi-channel support continuity. It's tailored for businesses aiming to centralize their support efforts, offering tools like SLA management and a detailed knowledge base. Intercom, on the other hand, is more focused on user engagement, with features that emphasize live chat, customer segmentation, and product onboarding. While LiveAgent is designed for holistic customer service operations, Intercom leans towards proactive user engagement, nurturing, and relationship building throughout a product's lifecycle.
LiveAgent: Pros & Cons
Best features
-
- Boost the efficiency of your FAQ
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- Create a customer community
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- Advanced reporting
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- Optimize customer request management
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- Chat with your customers live
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- Access a call center
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- Social media integration
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- Gamification
LiveAgent pricing
Business
$15 / user / monthMedium
$35 / user / monthLarge
$59 / user / monthEnterprise
$85 / user / month
Description
Front is a customer operations platform designed to streamline communication for teams, enabling them to deliver exceptional service at scale. It combines the efficiency of a help desk with the familiarity of email, offering built-in collaboration, visibility, and efficiency.
Front compared to Intercom
Front has better positive reviews than Intercom: 91 vs 90
Front is more suitable for small businesses thanks to its good value for money than Intercom: 4.2 vs 4.0
Intercom has more features than Front: 159 vs 128
Front: Pros & Cons
Best features
-
- Unified inbox
-
- Collaboration tools
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- Automated routing
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- Customizable workflows
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- Insightful analytics
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- Integrated apps
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- Email templates
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- Advanced search and archiving
Front pricing
Starter
$19 / user / monthGrowth
$59 / user / monthScale
$99 / user / monthPremier
$229 / user / month
Description
The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.
Help Scout compared to Intercom
Help Scout has better positive reviews than Intercom: 95 vs 90
Help Scout is better at customer support than Intercom: 4.7 vs 4.5
Help Scout's user interface is more convenient than Intercom: 4.7 vs 4.5
Help Scout pricing plans are more competitive than Intercom: 4.4 vs 4.0
Intercom has more functions than Help Scout: 159 vs 71
Help Scout: Pros & Cons
Best features
-
- Empower your customers with Docs, Chat, and Messaging
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- Benefit from a shared inbox
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- Harness the power of chat for your customer service
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- Maximize your efficiency with customizable workflows
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- Personalize your customer interactions with Mailbox Behaviors
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- Save time with automation
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- Continuously improve your processes
Help Scout pricing
Pro
Contact salesStandard
$25 / user / monthPlus
$50 / user / month
Description
Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.
Zendesk compared to Intercom
Intercom has more positive reviews than Zendesk: 90 vs 89
Intercom is better at support than Zendesk: 4.5 vs 4.3
Intercom is easy to use compared to Zendesk: 4.5 vs 4.3
Zendesk pricing plans are more competitive than Intercom: 4.2 vs 4.0
Zendesk has more functions than Intercom: 182 vs 159
What's the difference between Zendesk and Intercom?
Zendesk and Intercom are tailored to enhance your customer support and engagement, providing robust tools for managing customer inquiries, automating responses, and facilitating communication. However, a fundamental difference between them is their scope and focus. While Zendesk’s emphasis is entirely on customer support, Intercom’s features extend into marketing and sales. Zendesk started as a customer support request SaaS, a legacy that continues...
Zendesk: Pros & Cons
Best features
-
- Knowledge base
-
- Automation and workflow
-
- Reporting and analytics
-
- Customer engagement
-
- Customization and branding
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- Ticketing system
-
- Multichannel support
-
- Integration
Description
Powered by AI, the Reply solution improves every step of the sales process. From prospecting to appointment scheduling, this all-in-one platform allows you to accelerate your processes and increase their performance.
Reply io compared to Intercom
Reply io has better positive reviews compared to Intercom: 91 vs 90
Reply io is better at customer service than Intercom: 4.6 vs 4.5
Reply io pricing plans are more competitive than Intercom: 4.4 vs 4.0
Intercom has more features than Reply io: 159 vs 56
Why is Reply io a good alternative to Intercom?
Reply.io emerges as a noteworthy alternative to Intercom for businesses prioritizing sales automation and outreach. Designed for scaling sales and recruitment processes, Reply.io facilitates email sequencing, follow-ups, and task automation, streamlining the outreach efforts. Its platform excels in managing multi-touch campaigns, ensuring personalized touchpoints with leads or candidates. While Intercom is celebrated for its real-time customer engagement suite, including chat and support functionalities, Reply.io's strength is in its dedicated focus on outbound communication and lead nurturing. For organizations aiming to enhance their outreach efficiency while maintaining personal connections, Reply.io presents an effective, specialized solution.
What are the differences between Reply io and Intercom?
Reply.io and Intercom differ in their primary objectives and toolsets. Reply.io is geared towards outbound sales and recruitment automation, emphasizing email sequencing, follow-ups, and efficient management of multi-touch campaigns for targeted outreach. Its platform aids businesses in nurturing leads and automating repetitive communication tasks. Intercom, on the other hand, revolves around inbound real-time customer engagement, offering tools for live chat, user onboarding, and support. While Reply.io is tailored for proactive external communication with potential leads or candidates, Intercom focuses on real-time interactions with existing users or visitors, nurturing and supporting them throughout their journey.
Reply io: Pros & Cons
Best features
-
- Discover new prospects
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- Engage your target audience
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- Track and improve your performance
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- Benefit from a variety of resources
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- Reach your prospects instantly
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- Optimize your outreach with AI
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- Collaborate with your team seamlessly
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- Streamline your business processes
Reply io pricing
Free
Custom
Contact salesStarter
$60 / user / monthProfessional
$90 / user / month
Description
Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.
Freshchat compared to Intercom
Intercom has better positive reviews than Freshchat: 90 vs 79
Intercom is better at customer support than Freshchat: 4.5 vs 4.2
Intercom has more options than Freshchat: 159 vs 79
Freshchat: Pros & Cons
Best features
-
- Respond quickly to customer requests with the chatbot
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- Optimize team management
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- Get real-time performance reports
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- Communicate with customers via your various messaging apps
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- Boost your team's productivity
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- Communicate in 33+ languages
Freshchat pricing
Free
Growth
$19 / user / monthPro
$50 / user / monthEnterprise
$88 / user / month
Description
Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.
Gorgias compared to Intercom
Gorgias is a better solution based on percentage of positive reviews than Intercom: 96 vs 90
Gorgias is more suitable for small businesses thanks to its good value for money than Intercom: 4.5 vs 4.0
Intercom has more features than Gorgias: 159 vs 54
Gorgias: Pros & Cons
Best features
-
- Accelerate request handling
-
- Simplify your agents’ work
-
- Benefit from numerous integrations
-
- Provide personalized experiences to your customers
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- Provide your customers with quality answers
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- Turn customer support into a profit center
-
- Automate your customer support
-
- Analyze and optimize your customer support performance
Gorgias pricing
Enterprise
Contact salesStarter
$10 / monthBasic
$60 / monthPro
$360 / monthAdvanced
$900 / month
Description
Freshworks makes it easy to centralize, share and understand data across your business. Your marketing, sales and customer service teams work on the same data to offer a unique and personalized experience to each of your leads and customers.
Freshworks compared to Intercom
Intercom has more positive reviews than Freshworks: 90 vs 85
Freshworks is better at support than Intercom: 4.6 vs 4.5
Freshworks is more suitable for small businesses thanks to its good value for money than Intercom: 4.4 vs 4.0
Intercom has more features than Freshworks: 159 vs 52
Why is Freshworks a good alternative to Intercom?
Freshworks provides a holistic customer engagement suite that competes favorably with Intercom. It caters to businesses wanting more than just a communication tool, offering a blend of customer support, sales, and marketing functionalities. Freshdesk, its flagship product, ensures streamlined customer service operations, while Freshsales focuses on CRM capabilities. The platform’s intuitive interface, coupled with a suite of integrations, allows businesses to create a unified customer view. Additionally, its pricing model is appealing to many enterprises, providing a cost-effective solution. For organizations seeking an all-around customer relationship management and engagement tool, Freshworks emerges as a robust alternative to Intercom.
What are the differences between Freshworks and Intercom?
Freshworks and Intercom serve distinct primary functions while overlapping in some areas. Freshworks is a comprehensive suite encompassing various facets of customer engagement, including support, sales, and marketing. Its flagship product, Freshdesk, is a customer support tool, and Freshsales focuses on CRM. In contrast, Intercom's core strength lies in real-time customer communication, particularly live chat, onboarding, and user engagement. While both offer messaging capabilities and chatbots, Freshworks leans more towards broader CRM functionalities and ticketing solutions, whereas Intercom specializes in real-time, contextual interactions to enhance the user experience. Their distinctions lie in their primary orientations and depth in specific domains.
Freshworks: Pros & Cons
Best features
-
- Improved ticket management
-
- Collaboration
-
- Analytics and reporting
-
- Automate your sales process
-
- Omnichannel support
-
- AI-powered chatbots
-
- Multilingual support
-
- Personalize interactions with your leads and customers
Description
Mercury helps startups grow and manage their capital by offering simplified banking services with no hidden costs.
Mercury compared to Intercom
Mercury has better positive reviews compared to Intercom: 100 vs 90
Mercury is better at customer service than Intercom: 5.0 vs 4.5
Intercom is more user friendly than Mercury: 4.5 vs 4.0
Intercom has more features than Mercury: 159 vs 106
Best features
-
- Core Banking Services
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- Authorizations and security
-
- Mercury credit
-
- Mobile app
-
- Business insights
-
- Instant payroll
-
- Integrations
-
- Automated management of your cash flow
Description
Collect.chat allows you to quickly and easily add a chatbot to your website. You can then keep in touch with your customers at any time to answer their questions and significantly improve their satisfaction.
Collect.chat compared to Intercom
Collect.chat has better positive reviews than Intercom: 95 vs 90
Collect.chat's user interface is more convenient than Intercom: 4.7 vs 4.5
Collect.chat pricing plans are more competitive than Intercom: 4.5 vs 4.0
Intercom has more options than Collect.chat: 159 vs 17
Collect.chat: Pros & Cons
Best features
-
- Improve customer satisfaction
-
- Increase conversions
-
- Connect your third-party applications
-
- Automated lead generation
-
- Multilingual chatbots
-
- Appointments available at any time
-
- Reduce your acquisition costs
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- Human handover option
Collect.chat pricing
Free
Lite
$24 / monthStandard
$49 / monthPlus
$99 / month
Description
Joonbot helps you create conversations in minutes that engage and convert: collect and share information to your audience in a few clicks.
Joonbot compared to Intercom
Intercom has better positive reviews compared to Joonbot: 90 vs 0
Intercom is better at customer service than Joonbot: 4.5 vs 3.6
Intercom is easier to use than Joonbot: 4.5 vs 3.6
Intercom is more suitable for small businesses thanks to its good value for money than Joonbot: 4.0 vs 3.6
Intercom is more versatile than Joonbot: 159 vs 27
Best features
-
- Integrations
-
- Drag-and-drop builder
-
- Personalisation
-
- Logic & calculation
-
- Performance tracking
-
- Multiple formats
-
- Targeting
Joonbot pricing
Free
Starter
$34 / monthPlus
$119 / month