Pros from reviewers
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Excellent visibility of employees' T&E spend: Payhawk provides a clear view of employees' travel and expense spend, shifting the responsibility of travel administration from the finance team to each employee. This allows for more robust controls and ensures employees meet receipt deadlines without the need for finance team oversight
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Seamless integration with finance systems: Payhawk automatically syncs all receipts and payments with the company's finance system, providing a seamless experience. Its integration with NetSuite has been particularly beneficial for many users
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Regular release of new features: Payhawk continually releases new features to enhance the product for customers. This ongoing development shows the company's commitment to improving its service and meeting the evolving needs of its users
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User-friendly with easy receipt uploading: The software is user-friendly and makes uploading receipts incredibly easy for employees. This ease of use extends to the platform's intuitive interface, which many users find straightforward to navigate
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Outstanding support team: Payhawk's support team is highly praised for their quick responses, expertise, and follow-ups on open cases. This high level of customer service contributes significantly to the overall user experience.
Cons from reviewers
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Limited card support: Payhawk US only supports credit cards, not debit cards, which can limit payment options for some users
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Lack of certain features: Payhawk could be improved by adding new features, such as the option to block cards for certain entities and categories, and the ability to select all the expenses to be reimbursed at once
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Glitches after updates: Sometimes updates cause glitches in some settings and invoices fail to go through the accounting software, causing potential disruption to financial processes
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Difficulty in receipt management: Some users find it difficult to manage receipts, as employees often forget to upload their receipts or invoices, causing delays in account reconciliation.
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Inaccurate per diem rates: When claiming per diems, if a specific address rather than a city is used, it defaults to a generic UK rate instead of the specific city rate, causing potential inaccuracies in expense calculations
Main features
Starting Price
Free Plan
Expense Management
Integration Capabilities
Employee Cards
User-Friendly Interface
Advanced Analytics
Starting Price
N/A
Free Plan
No
Expense Management
Integration Capabilities
Employee Cards
User-Friendly Interface
Advanced Analytics
What is Payhawk?
How Payhawk compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Payhawk best for according to our reviewers?
Employees: Payhawk is user-friendly and makes uploading receipts incredibly easy for employees. It also provides them with debit cards for their expenses. However, it's important to note that only credit cards are supported with Payhawk US, not debit cards
Business Owners: Payhawk is beneficial for managing all monthly purchases, enabling business owners to maintain everything under control. They can effortlessly set limits, funds, and payments. It also lets them manage recurring subscriptions in one place, aiding them in tracking monthly expenses
Business Finance Teams: These teams can benefit from Payhawk's robust controls and visibility over employee spending. The software shifts the responsibility of travel administration from the finance team to each employee, ensuring they meet receipt deadlines without the need for finance team oversight
Accounting Teams: Payhawk can be a challenge for accounting teams as users often forget to upload their receipts or invoices. While it's user-friendly for most, it's not for accountants. They may find themselves always behind in reconciling the account due to the lack of uploaded documents
Customer Success Teams: Payhawk's customer success team can benefit from the software's user-friendly interface and responsive support. However, they may face challenges with some features that competitors already have and are still being developed in Payhawk.
Payhawk Reviews
4.1
Payhawk rating
4.7
Ease of use
4.6
Customer service
4.6
Value for money
4.7
Likelihood to recommend
4.5
Features
13 Payhawk Reviews
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Elizabeth
Accounting Challenges with PayHawk
I think PayHawk is a decent product, but it's difficult for us in Accounting because people often forget to upload their receipts or invoices. While it's user-friendly for most, it's not for accountants. We're always behind in reconciling the account due to the lack of uploaded documents. This makes me appreciate the traditional liquidation process more. I believe PayHawk needs to improve in this area.
June 29, 2024
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Aaron S
Solid Software Solution
I find Payhawk to be a pretty good solution, particularly for growing companies with needs in payments, invoicing, and bank transfers. Their OCR is the best I've seen, able to read data in various languages. Plus, the 3% cash-back feature is great, allowing companies to essentially get their monthly service for free.
June 25, 2024
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Jack
Great Overall - Desire for Expense Report Bundling in Payhawk
I love the interface of Payhawk, especially how the form is structured with relevant fields for travel expenses and accommodations. However, I prefer the feature from Expensify that allows bundling related expenses into one report. It's a bit inconvenient to submit multiple expenses for all meals during a business trip and to demonstrate that I'm staying within the per diem.
June 18, 2024
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Oriana M
Good Tool, But Requires Enhancement
I appreciate the Payhawk tool, but find the status of submitted expenses unclear initially. The feature parity between desktop and mobile is lacking, with the status being even more unclear on mobile. The 'submit expenses' CTA on the dashboard is misleading as it suggests an action is required when it isn't, making me feel like I've missed a step.
June 10, 2024
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Patricia G
Payhawk's Integration Boosts Accounting Efficiency
As an accountant, I appreciate the seamless integration of Payhawk with our existing accounting software. It has significantly reduced the time spent on data entry and increased our overall efficiency
June 1, 2024
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Jordan Rodriguez
Impressive Payhawk Experience
I find Payhawk to be very user-friendly and it operates smoothly. However, sometimes updates cause glitches in some settings and invoices fail to go through our accounting software. I switched to Payhawk because it didn't have integrations with Netsuite at the time.
May 27, 2024
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Johnny Smith
Experience being a Beta Tester for the App/Web UI
I feel like I'm a beta tester for Payhawk. The payments and virtual card work as expected, which is good. However, the user interface changes frequently and is inconsistent, making it difficult to track expenses and understand the next steps in the process. The mobile and web versions sometimes display different information, and the process can be hard to follow, especially when expenses are returned for editing or updating. Overall, the user experience is inconsistent and shaky. I'm giving it 3 stars because the payments work.
May 18, 2024
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Samuel B
Quick, Supportive, and Time-Efficient.
The speed and helpfulness of Payhawk is impressive. I've used many payment services before, but none have responded as quickly as this. Eleonora patiently answered all my complex questions, leaving no doubts in my mind. I highly recommend this service, especially if you're not an Estonian resident but have a company there. It saves time and helps you get an Estonian IBAN.
May 14, 2024
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Patricia Jones
Luke S.'s Insights on Payhawk
I use Payhawk, a software that gathers receipts and issues debit cards. However, I noticed that when claiming per diems, if a specific address rather than a city is used, it defaults to a generic UK rate instead of the specific city rate. I chose Payhawk because it has all the features we need.
May 4, 2024
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Sarah Jones
Payhawk: The Ultimate Expense Management Tool for Finance Managers
As a finance manager, I found Payhawk to be an excellent tool for managing company expenses
April 30, 2024
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Johnny C
An Enthusiastic Review of Payhawk: A Groundbreaking Payment Solution
I wholeheartedly recommend signing up for Payhawk! It's an innovative software that's constantly evolving and feels like a cutting-edge solution. After two weeks of exploring the platform, we found that they had creatively presented their solutions. Their support team is always eager to learn more about payments and open-banking. When we had a query about a top-up, they asked for receipts to ensure the payment made via an API was secure, which was impressive. I quickly realized that this was a groundbreaking platform and was thrilled about switching from Pleo to this dynamic solution. I recently had a conversation with a manager from the Customer Success team who shared that they were not just offering a workaround but a solution with a different partner. It felt like they were involving us in the development of another exciting feature, and we can't wait to be part of that again. I also appreciate the unique features of the software like its robust expense management, reliable card transactions even with sufficient funds, the ability to handle part journeys, seamless integration with most payments in Xero, and remembering the account for regular payments. Given the enthusiasm shown by other customers about contract renewal, I would encourage anyone to share their positive experiences with the FCA and PRA. As an Internal Auditor, I can see they have made many strides in the right direction.
April 21, 2024
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Questa G
Wishing to Like Payhawk
I want to appreciate Payhawk, but I'm constantly frustrated by numerous app issues. The auto crop feature often gets it terribly wrong, and attempting to manually re-crop it is extremely tricky. Sometimes, I just have to delete the image and start over, which is very annoying. Moreover, there's no option to edit a price once it's been entered. I mistakenly entered a price in Euros instead of USD, and I can't modify or delete the entry. Despite searching extensively, I couldn't find a way to do it. Pressing the delete button only removes the photo, not the entry. I urge the developers to add the feature to edit or delete an entry.
April 15, 2024
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Sarah
Positive Journey with Payhawk
I find the Payhawk platform intuitive and very user-friendly. Their support team is incredibly helpful and quick to respond. I particularly appreciate how Payhawk helps me control expenses and provides a clearer view of them. I can generate and download reports that include all the necessary information. They also assist in integrating my business into the platform, allowing for as many entities as required. However, I think Payhawk could be improved by adding new features. It would be useful to have the option to block cards for certain entities and categories, ensuring they are only used in line with the company's expense policy. Additionally, it would be great to select all the expenses I want to reimburse at once, instead of having to click on each one individually.
April 14, 2024