Cuttles > Marketing Software > Marketing Automation Software > WebEngage Promo Code > WebEngage Reviews
logo webengage
WebEngage reviews
1 deal available
4.5 (4 reviews)

WebEngage is a platform designed to aid startups in enhancing customer experience and boosting retention rates, thereby fostering long-term growth. It provides tools for customer engagement, user retention, and personalized marketing. By analyzing user behavior, WebEngage enables businesses to create targeted marketing campaigns and improve customer interactions. This comprehensive solution helps startups build a strong foundation for success.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is WebEngage?
  • 04How WebEngage compare to similar software?
  • 05Who is WebEngage best for according to our reviewers?
  • 06WebEngage reviews

Pros from reviewers

  • Superb User Experience: WebEngage offers a user-friendly interface that is easy to navigate, making it accessible for anyone to start using it

  • Cross-Channel Communication: The software allows for highly personalized communications across various channels based on user behavior, enhancing customer engagement

  • Comprehensive Marketing and Automation: WebEngage is inclined towards marketing and automation, providing a blend of user journeys and cross-platform marketing that significantly improves key product metrics

  • Seamless Integration: The software integrates easily with other tools like BigQuery Looker Studio and customer journey analytics websites, meeting all marketing needs

  • Cost-Effective: Compared to other automation systems, WebEngage offers a more affordable solution with a tech stack that is more suited for startups, providing good API support and an intuitive journey builder.

Cons from reviewers

  • Limited product analytics: Despite its excellent marketing and automation features, WebEngage's product analytics could be improved to provide more comprehensive insights, eliminating the need for additional, costly tools

  • Poor customer support: Some users have reported difficulties in communicating with WebEngage's support team, stating that they often fail to understand the specific needs of the client

  • Lack of segment level reporting and user-based analytics: WebEngage's panel does not support segment level reporting and funnels, and most of its analytics are event-based rather than user-based

  • Limited pre-built email templates: Creating dynamic email templates can be challenging due to the limited number of pre-built templates available in the library

  • Slow dashboard UI response time and heavy SDK: Users have reported that the dashboard UI response time is slow and the SDK is quite heavy to integrate on the client side, requiring some code review on the app even with Segment integration.

Main features

Starting Price

N/A

Free Plan

No

Get access to a powerful marketing solution

Boost your business growth

Get personalized support

Enhance your targeting abilities

Learn how to make full use of the data

What is WebEngage?

WebEngage is a comprehensive online marketing hub that centralizes key marketing actions for effective and impactful strategies. It allows seamless management of omni channel campaigns and provides a methodical analysis of your efforts. The platform can be customized to achieve specific goals such as increasing engagement rates, conversion rates, or enhancing customer lifetime value. WebEngage is designed to eliminate data silos and provide a unified view of your customer base, with advanced segmentation and analytics capabilities. It is trusted by over 500 established companies including Myntra, unacademy, Groww, Myglamm, Junglee Games, and HT Media. The platform also offers personalized guidance and integration into a dynamic community of startups for selected growth-oriented firms. Companies like eka.care, Front, perfora, and airblack have benefited from this network.

Who is WebEngage best for according to our reviewers?

  • Marketers: WebEngage is a valuable tool for marketers due to its ability to automate customer journeys and send highly personalised cross-channel communications. It allows for easy targeting of customers across various channels based on user behaviour

  • Customer Journey Analysts: This software is beneficial for customer journey analysts as it integrates seamlessly with customer journey analytics websites. It offers a valuable customer data platform and easily integrates with other tools like BigQuery Looker Studio

  • Business Owners: WebEngage is suitable for business owners as it provides all the necessary features in one place, eliminating the need for additional tools. It offers various channels such as Email, Push notification, SMS, WhatsApp and more, which can be used to engage the audience

  • CRM Managers: WebEngage is a good CRM Automation tool as it enables easy user journey definition. Its standout features include User Journey Creation, Notification Delivery, Cross Channel Attribution, and Analytics

  • Developers: The software is suitable for developers due to its user-friendly panel and high customizability. However, it should be noted that it doesn't support segment level reporting and funnels, and most of its analytics are event-based, not user-based.

    • WebEngage reviews

    4.5

    WebEngage rating

    4.5

    Ease of use

    4.5

    Customer service

    4.3

    Value for money

    4.3

    Likelihood to recommend

    4.3

    Features

    4 WebEngage reviews

    4.5 (4 reviews)

    • Frank Martinez

      WebEngage: A Must-Have Tool for Customer Engagement

      As a marketing professional, I found WebEngage to be an invaluable tool for customer engagement

      April 30, 2024

    • Harold G

      WebEngage Boosts Customer Retention Strategies with Analytics

      I have been using WebEngage for the past year and it has greatly enhanced our customer retention strategies. The in-depth analytics provide valuable insights into customer behavior

      April 23, 2024

    • Dylan Martinez

      Boost User Engagement Across All Channels with WebEngage

      My experience with WebEngage has been outstanding. After evaluating it, I decided to use this tool because it provides all the features I need in one place, eliminating the need for any additional tools. My customer journey has become more powerful, and my reach has significantly expanded with WebEngage. It offers various channels such as Email, Push notification, SMS, WhatsApp and more, which I can use to engage my audience. The software also has an excellent Analytics feature that allows me to gain deep insights and create marketing strategies. However, I found it challenging to create dynamic email templates as there are very few pre-built ones available in the library. I switched to WebEngage because it offers more channels to engage with my audience.

      April 14, 2024

    • Kevin D

      WebEngage's Segmentation Boosts Conversion Rates

      As a user of WebEngage, I am particularly impressed with its segmentation feature. It allows us to target specific customer groups effectively, leading to increased conversion rates

      April 13, 2024

    1 to 4 of 4 results