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9 Best Alternatives to Drift in July 2024

Alternatives & Competitors to Drift

1
Freshchat

90% off the Pro plan for 1 year
2
Zendesk

6 months free
3
Freshdesk

90% off the Pro plan for 1 year
4
LiveChat

$150 credits (Team, Business and Enterprise Plans)
5
LiveAgent

$120 credits on any plan
6
Intercom

1 year free on the Advanced plan
7
Reply io

20% off all plans for 12 months
8
Collect.chat

50% off all plans for 1 year
9
Joonbot

3 months free on all monthly plans

Here are competitors or alternatives to Drift and other similar Customer Support software. You need to consider some important factors when choosing a tool like Drift for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Drift that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Drift. Discover sofware like Freshchat, Zendesk, Freshdesk or LiveChat.

List of Alternatives to Drift

From Customer Support tools, we have selected the best alternatives to Drift based on reviews for each solution and similarities with Drift. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

Display alternatives with deals only

1. Freshchat

A centralized and optimized messaging service

3.8 (13 reviews)

1 deal available | Redeemed by 208 members

Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.

Freshchat compared to Drift

Drift has better positive reviews than Freshchat: 91 vs 79

Drift is better at customer support than Freshchat: 4.5 vs 4.2

Drift is better at value for money than Freshchat: 4.1 vs 4.0

Drift has more options than Freshchat: 151 vs 79

Why is Freshchat a good alternative to Drift?

I believe Drift is a good alternative to Freshchat for several reasons. First, the platform not only offers live chat but also a full suite of sales automation tools. This means you can automate your initial customer interactions, freeing up time for your team to focus on more complex issues. Second, Drift's AI-powered bots can handle simple queries and book meetings 24/7, ensuring you never miss a lead. Third, Drift integrates seamlessly with a wide range of other tools including CRM systems and email marketing platforms. This makes it easy to track and manage your conversations in one place. Lastly, many users find Drift's user interface to be more intuitive and easier to use than Freshchat's. All these factors combined make Drift a solid alternative to Freshchat.

What are the differences between Freshchat and Drift?

I have found several key differences between the Drift and Freshchat software. Drift is predominantly a conversational marketing platform that focuses on generating leads through real-time conversations, using advanced automation and targeting. It's particularly useful for businesses looking to convert website visitors into customers quickly.

On the other hand, Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. It provides multichannel messaging, intelligent message routing, in-depth people insights, and more.

While both tools offer live chat features, they have different focuses. Drift's primary focus is on marketing automation and lead generation, while Freshchat is more centered around customer support and engagement across various platforms.

2. Zendesk

Create a customer success support suite that is accessible and available to your customers at all times.

4.3 (14 reviews)

1 deal available | Redeemed by 884 members

Customer Experience Customer Support CRM

6 months free

Save up to $50,000

Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

Zendesk compared to Drift

Drift has more positive reviews than Zendesk: 91 vs 89

Drift is better at support than Zendesk: 4.5 vs 4.3

Drift is easy to use compared to Zendesk: 4.5 vs 4.3

Zendesk pricing plans are more competitive than Drift: 4.2 vs 4.1

Zendesk has more functions than Drift: 182 vs 151

Why is Zendesk a good alternative to Drift?

I believe Drift is a great alternative to Zendesk because it provides a more interactive and personalized approach to customer service. Unlike Zendesk, which uses traditional ticketing systems, Drift uses conversational marketing and sales tools to engage with customers in real-time. This can result in quicker response times and more efficient problem solving.

Drift also offers AI-powered chatbots that can handle simple queries and tasks, freeing up your human staff to tackle more complex issues. Furthermore, Drift's platform integrates seamlessly with other tools like Slack, Marketo, and Salesforce, making it a versatile choice for many businesses. Finally, its pricing is flexible and can be scaled according to your business needs, making it a cost-effective solution for businesses of all sizes.

What are the differences between Zendesk and Drift?

I used both Drift and Zendesk and found that they serve different purposes within the realm of customer engagement and communication. Drift is primarily a conversational marketing platform that uses chatbots to engage with customers in real-time on your website. It's great for lead generation and sales, as it can automatically qualify leads and book meetings 24/7.

In a slightly different way, Zendesk is more of a multi-channel customer support software that allows you to manage customer interactions across email, chat, phone, social media, and any other channel you might use. It's excellent for ticketing, customer service, and support teams as it helps to streamline customer queries and responses in one place.

In essence, while there may be some overlap in functionality, Drift is mainly used for marketing automation and sales, while Zendesk is used for multi-channel customer service and support.

3. Freshdesk

Customer service software to optimize your client communication

4.2 (13 reviews)

1 deal available | Redeemed by 311 members

Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

4. LiveChat

Customer service and chat software

4.2 (13 reviews)

1 deal available | Redeemed by 189 members

Customer Support

$150 credits (Team, Business and Enterprise Plans)

Save up to $150

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

5. LiveAgent

Customer support software

4.4 (13 reviews)

1 deal available | Redeemed by 122 members

Customer Support Call Centers

$120 credits on any plan

Save up to $120

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

6. Intercom

Strengthen relationships with your customers with an online messaging system.

4.4 (13 reviews)

1 deal available | Redeemed by 749 members

Collaboration Customer Experience

1 year free on the Advanced plan

Save up to $3,108

Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.

Intercom compared to Drift

Drift has better positive reviews compared to Intercom: 91 vs 90

Drift is more suitable for small businesses thanks to its good value for money than Intercom: 4.1 vs 4.0

Intercom is more versatile than Drift: 159 vs 151

Why is Intercom a good alternative to Drift?

I believe Intercom is a great alternative to Drift due to several reasons. Firstly, Intercom offers a more comprehensive suite of products for customer engagement, including live chat, customer data platform, and personalized bots. This makes it easier for businesses to manage their customer interactions all in one place. Secondly, Intercom has a more user-friendly interface, making it simpler to navigate and operate. Additionally, the platform's robust automation capabilities save time by handling routine tasks, allowing teams to focus on more strategic activities. Lastly, Intercom's pricing structure is more flexible than Drift's, providing options suitable for businesses of all sizes. Therefore, for its comprehensive functionality, user-friendliness, automation capabilities, and flexible pricing, I consider Intercom as a superior alternative to Drift.

What are the differences between Intercom and Drift?

As a professional, I find that both Intercom and Drift offer unique benefits in terms of customer communication and engagement. Intercom is more feature-rich, providing not only live chat but also customer segmentation, email automation, and in-app messaging. It has a broader range of use cases including sales, marketing, and support.

Conversely, Drift primarily focuses on conversational marketing and sales. It excels in providing real-time chat services with features like chatbots and meeting scheduling which are particularly useful for generating leads and speeding up the sales process.

In terms of pricing, Intercom tends to be on the higher side compared to Drift. However, the choice between the two would largely depend on your specific business needs and budget.

7. Reply io

Multi-channel sales engagement platform

4.5 (13 reviews)

1 deal available | Redeemed by 32 members

Prospecting Scheduling Lead Management

20% off all plans for 12 months

Save up to $2,160

Powered by AI, the Reply solution improves every step of the sales process. From prospecting to appointment scheduling, this all-in-one platform allows you to accelerate your processes and increase their performance.

8. Collect.chat

Chatbot for website

4.7 (10 reviews)

1 deal available | Redeemed by 23 members

Customer Support

50% off all plans for 1 year

Save up to $594

Collect.chat allows you to quickly and easily add a chatbot to your website. You can then keep in touch with your customers at any time to answer their questions and significantly improve their satisfaction.

9. Joonbot

No-code and intuitive chatbot builder

4.7 (10 reviews)

1 deal available | Redeemed by 69 members

Customer Support No-Code Development

3 months free on all monthly plans

Save up to $297

Joonbot helps you create conversations in minutes that engage and convert: collect and share information to your audience in a few clicks.

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9 Best Alternatives to Drift in July 2024

Alternatives & Competitors to Drift

List of Alternatives to Drift

1. Freshchat

Elijah Rodriguez

Impressive Performance of Freshchat on an Intel i3 Laptop

2. Zendesk

Anna Williams

Efficient for Managing Call Centers

3. Freshdesk

Linda

Exploring Freshdesk: A Unique Service Desk Experience

4. LiveChat

Vance D

LiveChat: Boosting Sales and Customer Engagement

5. LiveAgent

Louis Brown

LiveAgent: Streamlining Workflow with Seamless Integration

6. Intercom

Brittany Jones

Intercom's Knowledge Base: Empowering Customer Self-Service and Support Efficiency

7. Reply io

Dalton S

Revolutionizing Sales with Reply.io

8. Collect.chat

Charlotte S

Streamlined Workflow: Software Integration with Slack and Mailchimp

9. Joonbot

Amber Garcia

Incredible Value for Money: Joonbot's Investment Pays Off!