Pros from reviewers
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Improved Account Organization: Reply.io offers an excellent platform for better account organization, allowing users to manage their tasks more efficiently
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Enhanced Deliverability: The software provides features like safety settings and send delays that control deliveries, ensuring improved deliverability of emails
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Integrated Features: Reply.io comes with integrated features like warm up for new accounts, analytics on email, sequence, and account levels, custom tracking domain feature, and Hubspot integration for syncing contacts/data
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Excellent Customer Support: Users have praised the customer support team for their swift, efficient, and highly attentive response to queries and issues
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Effective Email Automation: Reply.io's email automation is impressive, offering useful reports to identify the most effective sequences, which can be particularly beneficial for sales teams.
Cons from reviewers
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Poor customer service: Despite clear communication and polite requests, some users have reported that Reply.io's customer service team has been unresponsive and unhelpful, leading to feelings of being undervalued as a customer
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Unfair refund policy: Some users have reported that Reply.io has refused to issue refunds for unused services, prioritizing profit over customer satisfaction
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Inaccurate email accuracy: Some users have reported that Reply.io's email accuracy is lacking, providing multiple email formats and leading to high bounce rates
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Faulty CRM integrations: Some users have reported that Reply.io's integrations with their CRM systems are faulty and constantly break, leading to decreased sales performance
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Inflexible contract terms: Some users have regretted committing to long-term contracts with Reply.io, as they have experienced decreased response rates and overall sales performance during their contract term.
Main features
Starting Price
Free Plan
Discover new prospects
Engage your target audience
Track and improve your performance
Benefit from a variety of resources
Reach your prospects instantly
Starting Price
$60
/ user / month
Free Plan
Yes
Discover new prospects
Engage your target audience
Track and improve your performance
Benefit from a variety of resources
Reach your prospects instantly
What is Reply io?
How Reply io compare to similar software?
Product
Reply io
4.3
Reply io reviews
Price
$60
/ user / month
Free plan
Yes
Main features
Pros
Cons
Alternatives
Deal
Who is Reply io best for according to our reviewers?
Sales Teams: Sales teams can benefit from Reply.io's automation and reporting features, which can simplify daily tasks and track the success of each campaign
Customer Support Teams: The platform's swift and efficient response system can be a valuable tool for customer support teams, allowing them to quickly address and resolve issues
Marketing Teams: Marketing professionals can utilize Reply.io's email automation and analytics to control deliveries, warm up new accounts, and monitor email, sequence, and account levels
CRM Users: Reply.io's integration with CRM systems can be beneficial for users who need to sync contacts and data, although some users have reported issues with these integrations
Design Enthusiasts: The user interface of Reply.io is smooth and simple, making it an appealing choice for design enthusiasts who value usability and aesthetics.
Reply io reviews
4.3
Reply io rating
4.5
Ease of use
4.6
Customer service
4.4
Value for money
4.5
Likelihood to recommend
4.6
Features
6 Reply io reviews
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Keith A
High Praise for Reply.io and its Exceptional Customer Support Team
I absolutely love using Reply.io! It's an outstanding platform that has significantly enhanced my account organization and deliverability. I must give a shout-out to Shelly and the entire customer support team - they are simply phenomenal!
May 13, 2024
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Heath M
Efficient Email Follow-ups with User-Friendly Automation
its automation features have significantly reduced the time I spend on email follow-ups. The interface is user-friendly and intuitive, making it easy for even the most tech-challenged team members to use
May 6, 2024
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Thomas R
Experiencing the Unwavering Commitment of Reply.io's Customer Service
I've had an interesting journey with the Reply.io team. They were so committed to providing their service that they continued to charge our account for months. Even when I stepped in to adjust our payment schedule, they were so dedicated to ensuring we had access to their software that they renewed our annual subscription. This was due to a slight miscommunication on my part, as I didn't use the specific term 'non-renewal'. It's clear that they are very detail-oriented and adhere strictly to their policies. I've come to appreciate that there are many tools out there, but the level of commitment from Reply.io's customer service team is truly noteworthy. They didn't ignore my request, they simply followed their protocol to the letter. It's refreshing to see a company so dedicated to their service!
April 29, 2024
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Linda
Streamlining Business Communications with Reply.io
I've found Reply.io to be an invaluable tool in streamlining my business communications
April 23, 2024
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Ann Williams
Appreciating Reply.io: A Comprehensive Tool with Exceptional Support
I absolutely adore Reply.io for a multitude of reasons. Its safety settings and send delays that manage deliveries are truly commendable. The integrated warm up for new accounts is a feature that I find incredibly useful. The analytics on email, sequence, and account levels are detailed and insightful, providing me with all the information I need. The custom tracking domain feature is a game-changer and the Hubspot integration for syncing contacts/data is seamless and efficient. But what really sets Reply.io apart is their top-notch, highly responsive support team. They're always ready to assist and their dedication is truly impressive.
April 14, 2024