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6 Best Alternatives to Front in May 2024

Alternatives & Competitors to Front

  1. 1. Freshdesk
  2. 2. LiveAgent
  3. 3. Intercom
  4. 4. Help Scout
  5. 5. Zendesk
  6. 6. Reply io
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Here are competitors or alternatives to Front and other similar Customer Experience software. You need to consider some important factors when choosing a tool like Front for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Front that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Front. Discover sofware like Freshdesk, LiveAgent, Intercom or Help Scout.

List of Alternatives to Front

From Customer Experience tools, we have selected the best alternatives to Front based on reviews for each solution and similarities with Front. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo freshdesk

1. Freshdesk
4.0 (4 reviews)
1 deal available

Customer Support

Description

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to Front

Freshdesk has better positive reviews compared to Front: 94 vs 91

Freshdesk is better at customer service than Front: 4.7 vs 4.5

Freshdesk is better at value for money than Front: 4.3 vs 4.2

Front is more versatile than Freshdesk: 128 vs 94

Freshdesk: Pros & Cons

Simplicity: The interface is easy to use and user-friendly
Functionality: Many communication channels are available and customization is advanced
Integration: This customer support software integrates with many tools
Pricing: The price is high for large requirements which can be a problem for small companies
Learning curve: Advanced features require time to learn
Analysis limitations: The information on transactions is limited

Best features

  • - Optimize ticket management

  • - Give users autonomy

  • - Enhance customer satisfaction

  • - Centralize knowledge base

  • - Opt for multi-channel support

  • - Ensure team collaboration

  • - Access customized performance reports

  • - Strengthen data security

Freshdesk pricing

Free

Growth

$15 / user / month

Pro

$51

Enterprise

$83 / user / month
90% off the Pro plan for 1 year (Save $100,000)
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logo liveagent

2. LiveAgent
4.3 (4 reviews)
1 deal available

Customer Support Call Centers

Description

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

LiveAgent compared to Front

LiveAgent has more positive reviews than Front: 97 vs 91

LiveAgent is better at support than Front: 4.8 vs 4.5

LiveAgent pricing plans are more competitive than Front: 4.6 vs 4.2

Front is more versatile than LiveAgent: 128 vs 62

LiveAgent: Pros & Cons

Ideal for small teams: LiveAgent’s performance allows a small team to manage a large volume of tickets
Social networks: Integrations allow for efficient management of social channels
Tool monitoring: The team makes regular and relevant updates
Mobile application: The interface could be improved
Lack of integrations: Some integrations with enterprise systems are missing
Customization: Some users would like to have access to wider variety of themes

Best features

  • - Boost the efficiency of your FAQ

  • - Create a customer community

  • - Advanced reporting

  • - Optimize customer request management

  • - Chat with your customers live

  • - Access a call center

  • - Social media integration

  • - Gamification

LiveAgent pricing

Business

$15 / user / month

Medium

$35 / user / month

Large

$59 / user / month

Enterprise

$85 / user / month
$120 credits on any plan (Save $120)
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logo intercom

3. Intercom
3.8 (4 reviews)
1 deal available

Collaboration Customer Experience

Description

Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.

Intercom compared to Front

Front has better positive reviews compared to Intercom: 91 vs 90

Front is more suitable for small businesses thanks to its good value for money than Intercom: 4.2 vs 4.0

Intercom is more versatile than Front: 159 vs 128

Intercom: Pros & Cons

Quick installation: Intercom’s software is quick to set up, deploy, and get up and running
Knowledge base: The solution offers robust documentation
Custom chatbots: By connecting to your technology stack, chatbots can automate workflows efficiently
Customer support: Customer service on Intercom’s platform is unresponsive
Pricing: The pricing plans for this communication tool are relatively high
Complex integration: Integrating the software with your CRM and database can be time consuming

Best features

  • - Collaborate with your team

  • - Multilingual support

  • - Customer feedback and surveys

  • - Performance analytics

  • - Automate conversations

  • - Chat with your customers in real time

  • - Easily onboard new customers

  • - Access data to personalize customer conversations

Intercom pricing

Pro

Book a demo

Premium

Book a demo

Starter

$74 / month
1 year free on the Advanced plan (Save $3,108)
Get deal
logo help scout

4. Help Scout
4.3 (4 reviews)
1 deal available

Customer Support

Description

The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.

Help Scout compared to Front

Help Scout has better positive reviews than Front: 95 vs 91

Help Scout is better at customer support than Front: 4.7 vs 4.5

Help Scout's user interface is more convenient than Front: 4.7 vs 4.5

Help Scout pricing plans are more competitive than Front: 4.4 vs 4.2

Front has more functions than Help Scout: 128 vs 71

Help Scout: Pros & Cons

Tool accessibility: The platform is easy to use
Customer service: Help Scout customer support is available 24/7
Pricing plans: The cost of the solution is reasonable and meets the needs of startups
Software integrations: More third-party integrations would be welcome
Limited customization: There are too few customization features for different teams and users
Messaging functions: Messaging functionality is too costly

Best features

  • - Empower your customers with Docs, Chat, and Messaging

  • - Benefit from a shared inbox

  • - Harness the power of chat for your customer service

  • - Maximize your efficiency with customizable workflows

  • - Personalize your customer interactions with Mailbox Behaviors

  • - Save time with automation

  • - Continuously improve your processes

Help Scout pricing

Pro

Contact sales

Standard

$25 / user / month

Plus

$50 / user / month
6 months free on the Plus plan (Save $300)
Get deal
logo zendesk

5. Zendesk
4.0 (5 reviews)
1 deal available

Customer Experience Customer Support CRM

Description

Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

Zendesk compared to Front

Front has more positive reviews than Zendesk: 91 vs 89

Front is better at support than Zendesk: 4.5 vs 4.3

Front is easy to use compared to Zendesk: 4.5 vs 4.3

Zendesk has more functions than Front: 182 vs 128

Zendesk: Pros & Cons

Omnichannel capabilities: The customer service platform is ideal for providing support across all channels
Analytics and reporting: Comprehensive and highly relevant analytics capabilities
Unified workspace: Every employee finds customer information quickly and efficiently
Pricing: Customer support platform pricing plans are quite expensive
Customization: The tool’s customization features are limited
Analytics and reporting: Comprehensive and highly relevant analytics capabilities

Best features

  • - Knowledge base

  • - Automation and workflow

  • - Reporting and analytics

  • - Customer engagement

  • - Customization and branding

  • - Ticketing system

  • - Multichannel support

  • - Integration

6 months free (Save $50,000)
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logo reply

6. Reply io
4.0 (4 reviews)
1 deal available

Prospecting Scheduling Lead Management

Description

Powered by AI, the Reply solution improves every step of the sales process. From prospecting to appointment scheduling, this all-in-one platform allows you to accelerate your processes and increase their performance.

Reply io compared to Front

Reply io is better at customer service than Front: 4.6 vs 4.5

Reply io pricing plans are more competitive than Front: 4.4 vs 4.2

Front has more features than Reply io: 128 vs 56

Reply io: Pros & Cons

Automation features: AI input is useful to save valuable time in automating tasks
Customer support: Support is pleasant and competent
Sales pipeline: Pipeline creation and tracking is relevant and highly effective
Third-party messaging: Synchronization with some mail servers is complex
Initial configuration: The first configuration is not easy
Email formatting: Formatting possibilities are limited

Best features

  • - Discover new prospects

  • - Engage your target audience

  • - Track and improve your performance

  • - Benefit from a variety of resources

  • - Reach your prospects instantly

  • - Optimize your outreach with AI

  • - Collaborate with your team seamlessly

  • - Streamline your business processes

Reply io pricing

Free

Custom

Contact sales

Starter

$60 / user / month

Professional

$90 / user / month
20% off all plans for 12 months (Save $2,160)
Get deal