Pros from reviewers
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Single source of truth: The software serves as a single source of truth for organizations, enhancing daily operations
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Customer-centric approach: Bloomfire's team is known for its outstanding customer service, quick response to support needs, and constant product improvement based on customer feedback
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Excellent search functionality: The platform's search function simplifies work by making it easy to locate information and procedures.
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Community atmosphere: Bloomfire allows everyone in a company to contribute to the knowledge base and interact with each other's contributions, creating a community atmosphere with features like commenting, liking, and thumbnails
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User-friendly interface: Bloomfire boasts a clean, easy-to-use interface with a plethora of features, making it a top choice for customer-facing knowledge bases
Cons from reviewers
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Challenging navigation and search features: Some users find the navigation and search features of Bloomfire difficult to use, which can hinder the efficiency of finding and accessing information
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Disorganization in locating items or articles: The platform can sometimes seem disorganized in its arrangement of items or articles, leading to difficulty in locating specific content
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Lack of bulk upload feature: The platform could be improved by introducing a bulk upload feature for document upload and access, which would enhance efficiency and ease of use.
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Overwhelming search button and tags: For non-native English speakers or those unfamiliar with the system, the search button and tags can be overwhelming and require remembering certain keywords for effective searching
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Difficulty in remembering where specific information is: The customizable main page, while a positive feature, can make it hard for users to remember where specific information is located
Main features
Starting Price
Free Plan
Security
Content Creation
Search Feature
Analytics
Knowledge Sharing
Starting Price
N/A
Free Plan
No
Security
Content Creation
Search Feature
Analytics
Knowledge Sharing
What is Bloomfire?
How Bloomfire compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Bloomfire best for according to our reviewers?
Customer-facing businesses: Bloomfire is a user-friendly platform that can serve as a customer-facing knowledge base, providing customers with quick access to a wealth of undocumented information
Content creators: As a primary content contributor, Bloomfire offers a simple editor, fast and powerful search, user management, reporting, and more, making it easy to create and manage content
Non-native English speakers: Despite initial challenges with the search and find functions, non-native English speakers can eventually get used to Bloomfire's functionalities, including its customizable main page and search button
Companies seeking to enhance their knowledge base: Bloomfire allows all employees to contribute to the company's knowledge base and interact with each other's contributions, creating a community atmosphere and a single source of truth for the organization
Users seeking efficient search functionality: Bloomfire offers excellent search functionality and front page customization, simplifying the process of locating information and procedures.
Bloomfire Reviews
4.5
Bloomfire rating
4.0
Ease of use
4.5
Customer service
4.1
Value for money
4.1
Likelihood to recommend
4.1
Features
12 Bloomfire Reviews
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Adam Miller
Top-Notch Knowledge Management Solution!
I've had a great experience working with Bloomfire! Its team, features, functionalities, and support have greatly helped me in my role as a Community Leader at my company. It's an outstanding Knowledge Management tool for businesses. I don't have much to criticize about Bloomfire.
June 23, 2024
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Catherine Garcia
Exceptional Customer Support: A Review of Bloomfire
I've found the customer support at Bloomfire to be top-notch. They're responsive, helpful, and always willing to assist with any issues or questions we have
June 17, 2024
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Rhea D
Seamless Integration: Enhancing Organization with Bloomfire
The integration capabilities of Bloomfire have been a major plus for our organization. We've been able to seamlessly integrate it with our existing software tools, creating a more unified system
June 10, 2024
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Denise Jones
Navigating Bloomfire: A Game Changer Experience
I am extremely pleased with Bloomfire. I can't imagine functioning without it. It simplifies the process of locating information and procedures, and offers solutions to problems. I also value the updates on older posts.
June 2, 2024
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Amber G
Mastering Search and Find on Bloomfire: A Learning Curve
As a non-native English speaker, it took me about six months to get used to the search and find functions on Bloomfire. I like the customizable main page, but it can be hard to remember where specific information is. The search button and tags can be overwhelming, and it's important to remember certain keywords for searching.
May 28, 2024
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Billy J
Bloomfire: A Game Changer for Customer Service Training
I've been using Bloomfire for customer service training and it's been a game changer. The platform allows us to easily share and update training materials, ensuring our team always has the most current information
May 20, 2024
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John
Exploring Bloomfire: A User's Perspective
I find the Bloomfire site challenging to navigate due to its disorganization in locating an item or article. Articles seem to appear randomly, and I believe an alphabetical listing would be more logical. On our site, the most recent articles appear first, which is beneficial for reference, but I think there should be an optional way to view articles - either the current way or an alphabetized listing. The decision to switch to Bloomfire was not mine, but was made by Objective Management. However, the vendor informed me that they offer the ability to sort articles by publish date, update date, alphabetical, or by popularity, and these options are available on the homepage and search results screen.
May 14, 2024
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Arthur Jones
Setting the Standard for Knowledge Bases
As an early adopter of Bloomfire, I saw immense potential in the platform. I was tasked with conducting a comparative report of various products to fulfill our need for a customer-facing knowledge base. We required a platform that was relevant, user-friendly, and quick, as we had a lot of undocumented information that our customers needed access to. Our key criteria included an API and SSO, a simple editor, fast and powerful search, user management, reporting, and more. Bloomfire emerged as the top choice. A few months into using it, we were creating content, marketing the tool, and becoming familiar with the platform. As a primary content contributor, I identified areas for improvement and collaborated with the Bloomfire development team to address these. I'm happy to report that nearly all my suggestions have been implemented, showcasing the company's adaptability and customer-centric approach. The team has always been supportive and communicative. The platform boasts a clean, easy-to-use interface and a plethora of features to handle a lot.
May 4, 2024
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Weston G
Improved Efficiency with Intuitive Interface and Robust Search Functionality.
its intuitive interface and robust search functionality have significantly improved our team's efficiency. The ability to tag and categorize content has made finding specific information a breeze
April 30, 2024
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Dexter M
Empowering Employees with a Wealth of Knowledge
I value how Bloomfire allows everyone in our company to contribute to our knowledge base and interact with each other's contributions. The community features like commenting, liking, and thumbnails are essential for creating a community atmosphere. Having a single source of truth for our organization greatly enhances our daily operations. Moreover, the Bloomfire team is second to none. Everyone I've interacted with, from customer success to product to engineering, has been outstanding. They quickly address immediate support needs and constantly improve the product based on customer feedback. However, some employees find the navigation and search features difficult. We need to make some adjustments to our implementation to tackle these issues, and we are looking forward to future product updates.
April 22, 2024
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Helen F
Bloomfire: Exceptional Knowledge Management Tool
I've found Bloomfire to be an exceptional tool for knowledge management
April 16, 2024
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Arthur
Bloomfire's Collaborative Features Boost Team Collaboration
As a project manager, I've found Bloomfire's collaborative features particularly useful. The ability to comment on and discuss posts has fostered a more collaborative environment within our team
April 15, 2024