Pros from reviewers
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Platform updates: Despite changes in the terms of service on social media networks, Crowdfire keeps their platform updated to ensure users don't get banned for using their features
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Useful features: Despite the removal of some features, Crowdfire still offers useful tools like the Copy Followers search, which can help users grow their social media following.
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Refund policy: Although it may take some effort and time, Crowdfire does provide refunds to unsatisfied customers
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No auto-renewal: Crowdfire's Premium & Pro Plans do not auto-renew, which means users won't be charged without their knowledge after the end of the subscription period
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Free version availability: Crowdfire offers a free version of their software, allowing users to test out the platform before committing to a paid plan
Cons from reviewers
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Spammy and intrusive: Crowdfire has been accused of sending constant spam emails with no option to opt-out, leading to frustration and a negative perception of the company
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Unstable and time-consuming: Crowdfire has been described as unstable and time-consuming, making it a less than ideal choice for those looking for a reliable and efficient social media management tool
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Poor customer service: Users have reported that Crowdfire's customer service is lacking, with slow response times and unresolved issues
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Expensive with reduced features: The cost of Crowdfire has increased significantly, while many useful features have been removed, leaving users feeling like they are not getting value for money
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Auto-renewal issues: There have been reports of subscriptions auto-renewing without warning or the option to cancel, leading to unexpected charges and dissatisfaction among users.
Main features
Starting Price
Free Plan
Optimize your content
Analyze data
Access all your users' interactions
Strategic posting
Analyze your competition
Starting Price
$10
/ month
Free Plan
Yes
Optimize your content
Analyze data
Access all your users' interactions
Strategic posting
Analyze your competition
What is Crowdfire?
How Crowdfire compare to similar software?
Product
Price
$10
/ month
Free plan
Yes
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Crowdfire best for according to our reviewers?
Small businesses: These users may find the software expensive and lacking in features, particularly those that have been removed such as auto replies and the Instagram feed
Social media users: These users may find the software less useful following changes to the terms of service on social media networks, despite the platform being kept updated
Unhappy customers: These are users who have had a negative experience with Crowdfire, citing issues such as instability, time-consuming processes, and outdated billing records
Spam recipients: These are individuals who have received unwanted emails from Crowdfire, with no option to opt out, leading to frustration and potential legal action
Users seeking refunds: These are individuals who have had issues with auto-renewal of subscriptions and have struggled to receive clear communication or refunds from the company.
Crowdfire Reviews
3.8
Crowdfire rating
4.5
Ease of use
4.0
Customer service
3.7
Value for money
4.0
Likelihood to recommend
3.9
Features
12 Crowdfire Reviews
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Thomas
Mixed Experience with Crowdfire
Edit: I received a reply and a refund 4 days after sending another email and leaving the review below. I'm changing my rating from 1 to 3 stars and the title from Very bad experience, shady to Mitigated experience. A quicker response would have been appreciated. I still don't understand how we got auto-renewed when this shouldn't be possible. Original review: I had a very bad experience. I purchased the one-year premium plan, but didn't find it useful for automating communication on social media (not their fault, automatic posting services have limited benefits, didn't work for us). Our yearly plan got auto-renewed, even though their website clearly states …Both Premium & Pro Plans are Annual Subscription plans that do not get auto-renewed. These plans will get canceled on their own with the end of the subscription period …. Note: There is no option on the website to auto-renew or cancel automatic renewal for these plans. 5 weeks after my first email, I have received no reply or refund. This seems shady at best. I will update.
June 24, 2024
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Betty
The Advantage of Crowdfire's Competitor Analysis Feature
I love the competitor analysis feature on Crowdfire. It gives me an edge by understanding what strategies are working for others in my industry
June 18, 2024
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Vincent Rodriguez
Still Great!!
The software, Crowdfire, isn't as good as it used to be. Many features were removed following changes to the terms of service on social media networks. However, they do keep their platform updated, which is a positive aspect. At least I won't get banned for using their features.
June 8, 2024
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Vance S
Crowdfire: The Cost-Effective Solution for Small Business Owners' Online Presence
As a small business owner, Crowdfire has helped me grow my online presence without needing to hire a social media manager. It's cost-effective and easy to use
June 1, 2024
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Harold
Exemplary Engagement and Service: My Experience with Crowdfire
I am constantly amazed by the level of engagement I receive from Crowdfire! They are always reaching out to me with updates and information, ensuring I never miss a beat. Their communication comes from a variety of sources, showing their dedication to staying connected. I appreciate their responsiveness and am considering upgrading my package due to their consistent attention to detail. They are the reason why people love email marketing and represent what's right with the internet. Their work is terrific and commendable!
May 26, 2024
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Ruth Rodriguez
Customer Support Largely Neglects Emails
The customer service largely disregards my emails, occasionally responding only to vanish again. I feel brushed off and can't get any clear communication. I'm still waiting for a response and a refund. I advise contacting your bank. This company needs to be shut down. They claimed on Twitter that they emailed me, but after 3 hours, I still haven't received anything. I feel lied to and robbed. I demand a refund immediately or I will take legal action.
May 20, 2024
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Elowen
Caution: Stealth Renewals Ahead
I feel the need to echo previous 1* reviews of Crowdfire. There was no email warning of a renewal or record of payment. Their billing records are even two years outdated! The customer service seems unable to resolve these issues. The features are now just a fraction of what they used to be and it feels like they're just trying to squeeze every last penny from their once loyal customers. Update: I was refunded in the end, but it took a lot of effort.
May 11, 2024
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Grace A
Crowdfire: A Game-Changer for Social Media Management
I've been using Crowdfire for a few months now and it has significantly improved my social media management. The scheduling feature is a lifesaver, allowing me to plan posts ahead of time
May 6, 2024
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Doris G
Highly Recommending Crowdfire for Social Media Growth
I would definitely recommend Crowdfire! It's so dynamic and really keeps you engaged. It's a fantastic tool that allows you to invest time in growing your social media presence.
April 28, 2024
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Angela S
Exceptional Customer Service: Crowdfire Delivers Prompt Solutions
Crowdfire's customer service is top-notch. Any issues or queries I've had were promptly addressed, making the overall experience very positive
April 23, 2024
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Steven G
Exploring Crowdfire: A User's Experience and Expectations
I gave Crowdfire's free version a shot and while it didn't quite align with my specific needs, I was impressed by the potential it held. I decided to cancel my account, expecting my data to be deleted as per their FAQ. I've noticed I still receive a few ads, which I take as a sign of their keen interest in keeping me updated with their latest features and improvements. I've reached out to them a few times regarding data deletion and I'm eagerly awaiting their response. I'm hopeful that they're just busy enhancing the app for their users. I can't help but wonder if there's a passionate team behind the app, or perhaps a dedicated creator who's focused on maximizing the app's potential. Recently, I sent an email to their listed address (previously I had been writing to Sam from Crowdfire) and received an automated response. It seems they prioritize support for their paid subscribers, which makes sense considering the resources required for customer service. I'm considering upgrading to a paid subscription to fully experience their customer support and the additional features it offers.
April 16, 2024
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Virginia B
Crowdfire: Streamlining Digital Marketing Workflows
As a digital marketer, Crowdfire has been instrumental in streamlining my workflow. The analytics provided are detailed and insightful, helping me make data-driven decisions
April 13, 2024