Here are competitors or alternatives to Help Scout and other similar Customer Support software. You need to consider some important factors when choosing a tool like Help Scout for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Help Scout that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Help Scout. Discover sofware like Slack, HubSpot, Freshdesk or LiveAgent.
From Customer Support tools, we have selected the best alternatives to Help Scout based on reviews for each solution and similarities with Help Scout. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.
Description
Easily collaborate and organize your team's work with Slack; share information and organize your projects.
Slack compared to Help Scout
Help Scout is better at customer service than Slack: 4.7 vs 4.5
Help Scout is easy to use compared to Slack: 4.7 vs 4.5
Slack pricing plans are more competitive than Help Scout: 4.6 vs 4.4
Slack has more functions than Help Scout: 78 vs 71
Slack: Pros & Cons
Best features
Slack pricing
Free
Enterprise Grid
Contact salesPro
$7 / user / monthBusiness+
$13 / user / monthPopular
Description
The HubSpot suite makes it easy to manage your customer throughout their life cycle: web site visit, form completion, phone call and emails exchange, quote signing, support and upsell.
HubSpot compared to Help Scout
Help Scout has more positive reviews than HubSpot: 95 vs 93
Help Scout is better at support than HubSpot: 4.7 vs 4.4
Help Scout is easier to use than HubSpot: 4.7 vs 4.4
Help Scout is more suitable for small businesses thanks to its good value for money than HubSpot: 4.4 vs 4.3
Help Scout is more versatile than HubSpot: 71 vs 62
HubSpot: Pros & Cons
Best features
Popular
Description
Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.
Freshdesk compared to Help Scout
Help Scout has better positive reviews compared to Freshdesk: 95 vs 94
Help Scout is more user friendly than Freshdesk: 4.7 vs 4.5
Help Scout is better at value for money than Freshdesk: 4.4 vs 4.3
Freshdesk is more versatile than Help Scout: 94 vs 71
Freshdesk: Pros & Cons
Best features
Freshdesk pricing
Free
Growth
$15 / user / monthPro
$51Enterprise
$83 / user / monthDescription
With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.
LiveAgent compared to Help Scout
LiveAgent has more positive reviews than Help Scout: 97 vs 95
LiveAgent is better at support than Help Scout: 4.8 vs 4.7
Help Scout is easy to use compared to LiveAgent: 4.7 vs 4.5
LiveAgent pricing plans are more competitive than Help Scout: 4.6 vs 4.4
Help Scout is more versatile than LiveAgent: 71 vs 62
LiveAgent: Pros & Cons
Best features
LiveAgent pricing
Business
$15 / user / monthMedium
$35 / user / monthLarge
$59 / user / monthEnterprise
$85 / user / monthDescription
Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.
Intercom compared to Help Scout
Help Scout has better positive reviews compared to Intercom: 95 vs 90
Help Scout is better at customer service than Intercom: 4.7 vs 4.5
Help Scout is easier to use than Intercom: 4.7 vs 4.5
Help Scout is more suitable for small businesses thanks to its good value for money than Intercom: 4.4 vs 4.0
Intercom is more versatile than Help Scout: 159 vs 71
Intercom: Pros & Cons
Best features
Intercom pricing
Pro
Book a demoPremium
Book a demoStarter
$74 / monthDescription
Front is a customer operations platform designed to streamline communication for teams, enabling them to deliver exceptional service at scale. It combines the efficiency of a help desk with the familiarity of email, offering built-in collaboration, visibility, and efficiency.
Front compared to Help Scout
Help Scout has better positive reviews than Front: 95 vs 91
Help Scout is better at customer support than Front: 4.7 vs 4.5
Help Scout is easier to set up than Front: 4.7 vs 4.5
Help Scout is more suitable for small businesses thanks to its good value for money than Front: 4.4 vs 4.2
Front has more features than Help Scout: 128 vs 71
Front: Pros & Cons
Best features
Front pricing
Starter
$19 / user / monthGrowth
$59 / user / monthScale
$99 / user / monthPremier
$229 / user / monthDescription
Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.
Zendesk compared to Help Scout
Help Scout has more positive reviews than Zendesk: 95 vs 89
Help Scout is better at support than Zendesk: 4.7 vs 4.3
Help Scout is easy to use compared to Zendesk: 4.7 vs 4.3
Help Scout pricing plans are more competitive than Zendesk: 4.4 vs 4.2
Zendesk has more functions than Help Scout: 182 vs 71
What's the difference between Zendesk and Help Scout?
When comparing Help Scout and Zendesk, there are several key differences that can influence your choice of customer support platform. One of the primary distinctions lies in their approach to customer communication and support management.Help Scout is designed with simplicity and ease of use in mind, catering to businesses that prioritize straightforward customer interactions and streamlined support workflows
Zendesk: Pros & Cons
Best features
Description
Powered by AI, the Reply solution improves every step of the sales process. From prospecting to appointment scheduling, this all-in-one platform allows you to accelerate your processes and increase their performance.
Reply io compared to Help Scout
Help Scout has better positive reviews compared to Reply io: 95 vs 91
Help Scout is better at customer service than Reply io: 4.7 vs 4.6
Help Scout is easy to use compared to Reply io: 4.7 vs 4.5
Help Scout has more features than Reply io: 71 vs 56
Reply io: Pros & Cons
Best features
Reply io pricing
Free
Custom
Contact salesStarter
$60 / user / monthProfessional
$90 / user / monthDescription
Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.
Freshchat compared to Help Scout
Help Scout has better positive reviews than Freshchat: 95 vs 79
Help Scout is better at customer support than Freshchat: 4.7 vs 4.2
Help Scout is better at ease to use than Freshchat: 4.7 vs 4.5
Help Scout is better at value for money than Freshchat: 4.4 vs 4.0
Freshchat has more options than Help Scout: 79 vs 71
Freshchat: Pros & Cons
Best features
Freshchat pricing
Free
Growth
$19 / user / monthPro
$50 / user / monthEnterprise
$88 / user / monthDescription
Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.
Gorgias compared to Help Scout
Gorgias is a better solution based on percentage of positive reviews than Help Scout: 96 vs 95
Help Scout is a better solution for customer support than Gorgias: 4.7 vs 4.5
Help Scout is easier to set up than Gorgias: 4.7 vs 4.5
Gorgias is more suitable for small businesses thanks to its good value for money than Help Scout: 4.5 vs 4.4
Help Scout has more features than Gorgias: 71 vs 54
Gorgias: Pros & Cons
Best features
Gorgias pricing
Enterprise
Contact salesStarter
$10 / monthBasic
$60 / monthPro
$360 / monthAdvanced
$900 / month