Pros from reviewers
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Improved teamwork and email management: Hiver Gmail extension significantly simplifies and improves teamwork by directing incoming emails to the right person, keeping shared inboxes tidy, and overseeing the team's email flow
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Enhanced organization and tracking: The tool allows for easy tracking, reassigning, and marking of emails as pending or closed, making everything more organized and easier to manage
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Seamless integration with Gmail: Hiver integrates fully with Gmail, allowing users to manage daily business emails and support requests in a single Gmail session, eliminating the need for multiple windows and mailboxes
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Improved productivity and collaboration: Hiver's features such as shared labels, shared mailboxes, and the ability to add notes to emails or tag another user greatly improve productivity and facilitate team collaboration
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Valuable analytics and insights: Hiver provides analytics on shared mailboxes, offering valuable insights for optimizing workflows and enhancing accountability throughout the company.
Cons from reviewers
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Limited analytics module: The analytics module of Hiver Gmail Extension is quite limited, which can hinder the ability to track and evaluate work performance effectively
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Email delivery issues: Some users have reported that their clients were not consistently receiving emails after installing the Hiver Gmail Extension, which can lead to potential loss in business
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Lack of control over ticket closure: There have been instances where a ticket assigned to a user was closed by another team member without their consent, which can lead to miscommunication and confusion within the team
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Difficulty in managing inbox: Some users find it challenging to decide what they want in their main inbox, which can affect the organization and prioritization of emails
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Buggy software: The Hiver Gmail Extension software has been reported to be buggy, with issues such as not syncing all the time, requiring constant contact with support for assistance.
Main features
Starting Price
Free Plan
Automate low-value tasks
Streamline your workflow
Manage customer conversations
Analyze and improve your customer service
Move to a multi-channel experience
Starting Price
$19
/ user / month
Free Plan
No
Automate low-value tasks
Streamline your workflow
Manage customer conversations
Analyze and improve your customer service
Move to a multi-channel experience
What is Hiver Gmail Extension?
How Hiver Gmail Extension compare to similar software?
Product
Hiver Gmail E...
4.4
Hiver Gmail E... reviews
Price
$19
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
30% off annual plans for 1 year on Hiver Gmail Extension
Save up to $2,844
Who is Hiver Gmail Extension best for according to our reviewers?
Team Leaders and Managers: This group can benefit from Hiver's ability to oversee and assist with their team's email flow, prioritize tasks, and close out completed tasks. It also allows them to monitor team tasks and workload, and track and evaluate work performance
Administrative Support Teams: Hiver simplifies the process of managing shared mailboxes and support requests within a single Gmail session. It also makes it easier to track, reassign, provide feedback, and mark tasks as pending or closed
Users Requesting Support: Hiver's full Gmail integration and ease of use make it easier for these users to request and receive support. They can manage their daily business emails and support requests in a single Gmail session
Companies Using Google Workspace: Hiver's seamless integration with Google Workspace, shared labels, and shared mailboxes make it easy for these companies to locate any relevant emails based on their workflow. The analytics provided on the shared mailboxes give valuable insights for optimizing workflows and enhancing accountability
Individuals Seeking to Improve Productivity: Hiver's easy setup and user-friendly features, such as the ability to add notes to emails or tag another user, can greatly improve productivity. However, these users need to be mindful of what they want in their main inbox.
Hiver Gmail Extension reviews
4.4
Hiver Gmail Extension rating
4.6
Ease of use
4.7
Customer service
4.5
Value for money
4.5
Likelihood to recommend
4.5
Features
5 Hiver Gmail Extension reviews
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Zoe Miller
Efficient Collaboration with Shared Inbox Feature
its shared inbox feature allows my team to collaborate effectively on customer inquiries. The ability to assign emails to team members ensures accountability and efficiency
May 6, 2024
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Ingrid D
Analytics Module Lacks Depth in Hiver Gmail Extension
I find the analytics module of the Hiver-Gmail-Extension to be quite limited. They are expected to release new features on March 1, 218. If these updates effectively address the current limitations, I would rate it 5 stars. We'll see.
April 28, 2024
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Nathan
Glitchy Software Alert: Hiver-Gmail-Extension
I find the hiver-gmail-extension software to be buggy. It doesn't sync all the time and I constantly have to email support for help.
April 20, 2024
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Alan Smith
Team Management Made Effortless!
The Hiver Gmail extension has significantly simplified and improved my teamwork. I'm especially impressed by its ability to direct incoming emails to the right person, helping us keep our shared inbox tidy and allowing us to oversee and assist with our colleagues' email flow. The option to add comments in the memo field is also useful for reminding us of key details or updating our team. Hiver also lets us work with shared mailboxes, prioritize key tasks, and close out completed tasks. I've had a hard time finding any downsides to this tool as it offers all the crucial features I need for managing my emails and supervising our team's email flow. However, I did notice a potential bug where emails marked as "pending" don't automatically open when they receive a reply.
April 14, 2024
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Marshall G
Long-term Hiver User: 6-7 Years of Enhanced Collaboration
Hiver has significantly improved our internal collaboration. Its seamless integration with Google Workspace, shared labels, and shared mailboxes make it easy for our team to locate any relevant emails based on our workflow. The analytics provided on the shared mailboxes give us valuable insights for optimizing our workflows and enhancing accountability throughout our company. We've been happy Hiver users for 6-7 years. Whenever we've faced issues, the support has been outstanding, friendly, and quick to address our concerns. In our company, every employee uses Hiver. Generally, it's easy to find faults in any application, but given how extensively we use Hiver, we have no complaints.
April 13, 2024