Pros from reviewers
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Combined Knowledge Base and Ticketing System: Groove offers a combined knowledge base and ticketing system that is easy to manage, particularly for SaaS companies. This feature simplifies the process of managing customer inquiries and support tickets
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Shared Inboxes: Groove's Shared Inboxes feature allows teams to respond efficiently to members, reducing overlaps when multiple agents respond to emails at the same time. This feature also allows real-time visibility if a message has been answered or if another agent is reviewing or responding to it.
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Canned Replies: Groove's canned replies feature allows for efficient handling of regular support tickets that require a standard response. This feature is particularly useful for proactive support, enabling users to notify clients about potential issues before they become problematic
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Advanced Ticketing System: Groove's ticketing system is more advanced compared to other software, making it a preferred choice for managing customer support. This feature allows for better tracking and handling of customer inquiries
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Email Organization: Groove offers features such as adding notes, tags, snoozing conversations, and creating rules and folders, which significantly improve email organization. This helps in managing multiple email accounts more efficiently, reducing frustration and freeing up time for other tasks
Cons from reviewers
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Poor customer service: Some users have reported issues with customer service, including unresolved issues and lack of response to queries.
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Limited customization features: The software could benefit from more customization options, particularly for the knowledge base webpage, to better suit individual business needs
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Constant updates rearranging features: Frequent updates to the software can cause confusion and frustration as they often rearrange features, making it difficult to locate regularly used tools
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Less user-friendly compared to competitors: Some users find Groove less powerful and user-friendly compared to other software like Outreach, lacking features such as bulk import, quick contact search, viewing past email conversations, and better email engagement insights
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Difficulty in searching for closed requests: Searching for specific closed requests can be challenging, even with the use of tags, making it hard to track past issues
Main features
Starting Price
Free Plan
Shared inbox
Knowledge base
Reporting and analytics
Customer support automation
Multi-channel support
Starting Price
$15
/ user / month
Free Plan
No
Shared inbox
Knowledge base
Reporting and analytics
Customer support automation
Multi-channel support
What is Groove HQ?
How Groove HQ compare to similar software?
Product
Price
$15
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Groove HQ best for according to our reviewers?
Customer Support Teams: Groove's canned replies feature is particularly useful for these teams, allowing them to handle regular support tickets that need a standard response
Sales and Marketing Professionals: Groove is used for sending prospecting emails and reaching new customers, with features like flow building and Salesforce data retention, but it may not be as powerful or user-friendly as other tools like Outreach
Email Managers: Groove's features such as adding notes, tags, snoozing conversations, and creating rules and folders significantly improve email organization, making it suitable for those managing multiple email accounts
SaaS Companies: Groove's combined knowledge base and ticketing system is easy to manage, making it a good fit for Software as a Service companies, although more customization features for the knowledge base webpage would be beneficial
Teams Using Shared Inboxes: Groove's Shared Inboxes feature allows teams to respond efficiently to members, preventing overlaps when multiple agents respond to emails at the same time.
Groove HQ Reviews
4.2
Groove HQ rating
4.7
Ease of use
4.7
Customer service
4.6
Value for money
4.5
Likelihood to recommend
4.6
Features
13 Groove HQ Reviews
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Michael
Falls Short of Outreach's Efficiency
I use Groove to send prospecting emails and reach new customers, helping me track tasks and conduct daily email and call outreach. I like being able to organize my contacts in my flows and appreciate features like flow building and Salesforce data retention. However, compared to Outreach, Groove isn't as powerful or user-friendly. I miss features from Outreach like bulk import, quick contact search, viewing past email conversations, and better email engagement insights. Groove's interaction with my Gmail/Calendar feels clunky and more like a hindrance than a helpful tool. The switch to Groove wasn't my decision, but was imposed on us.
July 2, 2024
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Amber N
Efficient Customer Service with Streamlined Ticketing System
it's streamlined my customer service process significantly. The ticketing system is intuitive and easy to navigate
June 23, 2024
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Ralph N
Groove's Exciting Collaborations: Learning from Industry Experts
I am genuinely thrilled to see Groove collaborating with various industry experts, like Robby Blanchard. It's an exciting opportunity to gain insights from different perspectives and learn from their experiences.
June 15, 2024
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Soren M
Good, Yet Slightly Puzzling Due to Beta Version
I find Groove to be a good software for business use, although it can sometimes be frustrating due to its recent updates. Since it's currently in beta version, changes can be abrupt. For instance, if I create a project today and want to edit it later, I might find the entire dashboard has changed. Nonetheless, I believe it's great for any online business.
June 9, 2024
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Shirley Smith
They've Got You Covered
UPDATE: Groove was very responsive and refunded me $99, so don't hesitate to work with them, they will take care of you! The platform is feature-rich, offering a lot of functionality for any online marketing needs. I canceled my $99 plan on March 13 through their customer support chat (as they don't allow online cancellations). Despite receiving confirmation of the cancellation, I was charged $99 again on April 13. I'm still waiting for their assistance. I will update this review if they rectify the situation!
June 1, 2024
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Anna
Groove: A Game-Changer for My Online Business in 222
I absolutely love having all the essential tools in one place with Groove. The software team is incredibly diligent, releasing updates every week without fail. The customer support has been nothing short of phenomenal. Investing in the Platinum lifetime plan in 222 was the smartest move I've made for my online business. A huge shout-out to the Groove Team, they're simply the best!
May 28, 2024
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Gabriel Garcia
Seamless Integration: Groove's Excellent Capabilities
The integration capabilities of Groove are excellent. It works seamlessly with our other software tools
May 20, 2024
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Sarah Jones
Effortless Knowledge Base & Ticketing Management with Groove!
I find Groove convenient due to its combined knowledge base and ticketing system, which is particularly easy to manage for SaaS companies. However, I believe it could benefit from more customization features for the knowledge base webpage. I switched to Groove primarily because its ticketing system is more advanced.
May 11, 2024
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Terry Williams
Impressed with Groove's Functionality
I've been using Groove for a few months now and I'm thoroughly impressed with its functionality
May 7, 2024
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Albert M
Groove Software: A Top-Notch Solution for Entrepreneurs
I highly recommend Groove software! They collaborate with industry experts like Robby Blanchard, which shows their commitment to providing top-notch services. It's clear they're driven by a strong entrepreneurial spirit and are willing to go the extra mile to ensure their software delivers the best results.
April 27, 2024
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Stephanie M
Groove: Streamlining Email Management and Enhancing Customer Self-Sufficiency
The features of Groove, such as adding notes, tags, snoozing conversations, and creating rules and folders, have significantly improved my email organization. Previously, managing 9 accounts was overwhelming and negatively affected our customers as I struggled to respond and sort through my emails. Now, I can manage my emails more efficiently, reducing frustration and freeing up time for other projects. Our Knowledge Base, facilitated by Groove, has been incredibly helpful, allowing our customers to find detailed answers to their questions without needing to email us, saving us time. Groove has transformed one of our most time-consuming tasks into a streamlined, manageable task. In terms of the Email Software, the ability to have multiple inboxes in one account is fantastic. I can view emails as separate inboxes or as one streamlined inbox, which has significantly increased my productivity. The Knowledge Base is user-friendly and easy to navigate. Adding and organizing articles is straightforward, and no coding experience is necessary. This allows me to focus more on the content.
April 20, 2024
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Paul Davis
The Benefits of Knowledge Base Feature
I've found the knowledge base feature to be particularly useful, it's helped me to resolve issues quickly and efficiently
April 15, 2024
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Karen Garcia
Effortless Navigation: A User-Friendly Interface Review
The user interface is clean and user-friendly, making it easy for even our newest team members to use
April 13, 2024