13 Best Alternatives to LiveChat in April 2024
Alternatives & Competitors to LiveChat
- 1. HubSpot
- 2. Freshdesk
- 3. LiveAgent
- 4. Intercom
- 5. CallHippo
- 6. Zendesk
- 7. Reply io
- 8. Freshchat
- 9. Gorgias
- 10. SnapCall
- 11. Collect.chat
- 12. Maze
- 13. Joonbot
Here are competitors or alternatives to LiveChat and other similar Customer Support software. You need to consider some important factors when choosing a tool like LiveChat for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to LiveChat that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of LiveChat. Discover sofware like HubSpot, Freshdesk, LiveAgent or Intercom.
List of Alternatives to LiveChat
From Customer Support tools, we have selected the best alternatives to LiveChat based on reviews for each solution and similarities with LiveChat. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.
Description
The HubSpot suite makes it easy to manage your customer throughout their life cycle: web site visit, form completion, phone call and emails exchange, quote signing, support and upsell.
HubSpot compared to LiveChat
LiveChat has more positive reviews than HubSpot: 96 vs 93
LiveChat is better at support than HubSpot: 4.6 vs 4.4
LiveChat is easier to use than HubSpot: 4.7 vs 4.4
LiveChat is more suitable for small businesses thanks to its good value for money than HubSpot: 4.5 vs 4.3
HubSpot is more versatile than LiveChat: 62 vs 59
HubSpot: Pros & Cons
Best features
-
- Automation and workflows
-
- Reporting and analytics
-
- Lead scoring and segmentation
-
- Content management
-
- Integrations and API
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- Sales pipeline management
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- Sales email tracking and templates
-
- Predictive lead scoring
Popular
Description
Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.
Freshdesk compared to LiveChat
LiveChat has better positive reviews compared to Freshdesk: 96 vs 94
Freshdesk is better at customer service than LiveChat: 4.7 vs 4.6
LiveChat is more user friendly than Freshdesk: 4.7 vs 4.5
LiveChat is better at value for money than Freshdesk: 4.5 vs 4.3
Freshdesk is more versatile than LiveChat: 94 vs 59
Freshdesk: Pros & Cons
Best features
-
- Optimize ticket management
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- Give users autonomy
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- Enhance customer satisfaction
-
- Centralize knowledge base
-
- Opt for multi-channel support
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- Ensure team collaboration
-
- Access customized performance reports
-
- Strengthen data security
Freshdesk pricing
Free
Growth
$15 / user / monthPro
$51Enterprise
$83 / user / month
Description
With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.
LiveAgent compared to LiveChat
LiveAgent has more positive reviews than LiveChat: 97 vs 96
LiveAgent is better at support than LiveChat: 4.8 vs 4.6
LiveChat is easy to use compared to LiveAgent: 4.7 vs 4.5
LiveAgent pricing plans are more competitive than LiveChat: 4.6 vs 4.5
LiveAgent is more versatile than LiveChat: 62 vs 59
Why is LiveAgent a good alternative to LiveChat?
If you're looking for a powerful chat support solution, both LiveAgent and LiveChat have a lot to offer. However, LiveAgent stands out as a good alternative to LiveChat for several reasons. First and foremost, LiveAgent offers more than just chat support - it's a comprehensive help desk solution that includes ticket management, knowledge base, call center, and social media integration. This means you can handle all your customer communications in one centralized platform. Additionally, LiveAgent's pricing is more flexible with more affordable plans, and unlike LiveChat, it doesn't charge extra for advanced features like chatbots or chat routing. Overall, LiveAgent is a more cost-effective and versatile solution for businesses that want a complete customer support system beyond just chat.
What are the differences between LiveAgent and LiveChat?
LiveAgent and LiveChat are both customer support solutions, but they differ in their scope and capabilities. LiveChat specializes in real-time chat support, enabling businesses to engage with website visitors through text chat. It primarily focuses on chat-based interactions and offers features like chatbots and integrations. In contrast, LiveAgent provides a more comprehensive helpdesk and multi-channel support platform. It incorporates email, phone, social media, and chat support into a unified system. LiveAgent offers ticket management, knowledge base, and automation features, making it suitable for businesses with diverse customer support needs. While LiveChat excels in chat-based support, LiveAgent offers a broader range of customer support capabilities, serving different facets of customer service and engagement.
LiveAgent: Pros & Cons
Best features
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- Boost the efficiency of your FAQ
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- Create a customer community
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- Advanced reporting
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- Optimize customer request management
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- Chat with your customers live
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- Access a call center
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- Social media integration
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- Gamification
LiveAgent pricing
Business
$15 / user / monthMedium
$35 / user / monthLarge
$59 / user / monthEnterprise
$85 / user / month
Description
Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.
Intercom compared to LiveChat
LiveChat has better positive reviews compared to Intercom: 96 vs 90
LiveChat is better at customer service than Intercom: 4.6 vs 4.5
LiveChat is easier to use than Intercom: 4.7 vs 4.5
LiveChat is more suitable for small businesses thanks to its good value for money than Intercom: 4.5 vs 4.0
Intercom is more versatile than LiveChat: 159 vs 59
Why is Intercom a good alternative to LiveChat?
Intercom serves as a compelling alternative to LiveChat for businesses seeking a comprehensive customer communication and engagement platform. While LiveChat specializes in real-time text-based chat support, Intercom offers a multifaceted solution that encompasses live chat, email, marketing automation, and customer relationship management (CRM). Intercom empowers businesses to connect with customers through multiple channels, offering targeted and personalized messaging to enhance engagement and support. Its user-friendly interface, integration capabilities, and automation tools make it an ideal choice for companies looking to build stronger customer relationships and streamline their communication efforts. For organizations seeking a versatile and integrated customer engagement platform, Intercom proves to be a valuable alternative to LiveChat, emphasizing a holistic approach to customer communication.
What are the differences between Intercom and LiveChat?
Intercom and LiveChat offer distinct approaches to customer communication and engagement. LiveChat specializes in real-time chat support, enabling businesses to interact with customers through text messages on their websites or apps. In contrast, Intercom is a comprehensive customer engagement platform that integrates live chat, email, marketing automation, and CRM capabilities. Intercom facilitates multi-channel communication, personalized messaging, and advanced automation for customer interactions. While LiveChat excels in chat-based support, Intercom provides a broader and more integrated solution for customer communication, enabling businesses to build stronger relationships, manage leads, and offer support across various channels, serving different facets of customer engagement and relationship management.
Intercom: Pros & Cons
Best features
-
- Collaborate with your team
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- Multilingual support
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- Customer feedback and surveys
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- Performance analytics
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- Automate conversations
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- Chat with your customers in real time
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- Easily onboard new customers
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- Access data to personalize customer conversations
Intercom pricing
Pro
Book a demoPremium
Book a demoStarter
$74 / month
Description
The CallHippo platform offers to facilitate the deployment and optimization of your company’s call system. The solution meets the needs of both the after-sales service and the sales teams. Workflow automation, productivity improvements and a personalized customer experience are just some of the benefits of this SaaS-based software.
CallHippo compared to LiveChat
LiveChat has more positive reviews than CallHippo: 96 vs 83
LiveChat is better at support than CallHippo: 4.6 vs 4.5
LiveChat is easier to use than CallHippo: 4.7 vs 4.5
LiveChat is more suitable for small businesses thanks to its good value for money than CallHippo: 4.5 vs 4.1
LiveChat is better at number of features than CallHippo: 59 vs 48
CallHippo: Pros & Cons
Best features
-
- Preserve your brand image
-
- Benefit from relevant features
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- Improve your conversion rate
-
- Automate your workflow
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- Deliver a quality customer experience
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- Real-time call analytics
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- Interactive Voice Response (IVR) system
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- Call recording and transcription
CallHippo pricing
Basic
FreeBronze
$20 / user / monthSilver
$30 / user / monthPlatinum
$50 / user / month
Description
Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.
Zendesk compared to LiveChat
LiveChat has more positive reviews than Zendesk: 96 vs 89
LiveChat is better at support than Zendesk: 4.6 vs 4.3
LiveChat is easy to use compared to Zendesk: 4.7 vs 4.3
LiveChat pricing plans are more competitive than Zendesk: 4.5 vs 4.2
Zendesk has more functions than LiveChat: 182 vs 59
Why is Zendesk a good alternative to LiveChat?
Zendesk presents a robust alternative to LiveChat for businesses aiming to streamline their customer support operations. While LiveChat specializes in real-time chat-based customer interactions, Zendesk offers a comprehensive customer service platform that includes email, chat, phone support, and ticket management. Zendesk's versatility empowers businesses to manage customer inquiries efficiently across multiple channels, ensuring a consistent and top-notch support experience. Its user-friendly interface, analytics, and automation features make it an ideal choice for companies looking to scale their customer service operations and improve agent productivity. For organizations seeking a comprehensive and integrated customer support solution, Zendesk proves to be a valuable alternative to LiveChat, emphasizing multi-channel customer engagement and support.
What are the differences between Zendesk and LiveChat?
Zendesk and LiveChat offer distinct approaches to customer support and engagement. LiveChat specializes in real-time chat-based interactions, providing a platform for businesses to engage with customers through text chat on their websites or apps. In contrast, Zendesk is a comprehensive customer service platform that offers a range of communication channels, including email, chat, phone support, and ticket management. Zendesk's versatility allows businesses to manage customer inquiries across various channels and provides extensive features for analytics and automation. While LiveChat excels in chat-based interactions, Zendesk offers a more integrated and multi-channel approach to customer support, serving different aspects of customer engagement and service management.
Zendesk: Pros & Cons
Best features
-
- Knowledge base
-
- Automation and workflow
-
- Reporting and analytics
-
- Customer engagement
-
- Customization and branding
-
- Ticketing system
-
- Multichannel support
-
- Integration
Description
Powered by AI, the Reply solution improves every step of the sales process. From prospecting to appointment scheduling, this all-in-one platform allows you to accelerate your processes and increase their performance.
Reply io compared to LiveChat
LiveChat has better positive reviews compared to Reply io: 96 vs 91
LiveChat is easy to use compared to Reply io: 4.7 vs 4.5
LiveChat pricing plans are more competitive than Reply io: 4.5 vs 4.4
LiveChat has more features than Reply io: 59 vs 56
Reply io: Pros & Cons
Best features
-
- Discover new prospects
-
- Engage your target audience
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- Track and improve your performance
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- Benefit from a variety of resources
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- Reach your prospects instantly
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- Optimize your outreach with AI
-
- Collaborate with your team seamlessly
-
- Streamline your business processes
Reply io pricing
Free
Custom
Contact salesStarter
$60 / user / monthProfessional
$90 / user / month
Description
Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.
Freshchat compared to LiveChat
LiveChat has better positive reviews than Freshchat: 96 vs 79
LiveChat is better at customer support than Freshchat: 4.6 vs 4.2
LiveChat is better at ease to use than Freshchat: 4.7 vs 4.5
LiveChat is better at value for money than Freshchat: 4.5 vs 4.0
Freshchat has more options than LiveChat: 79 vs 59
Freshchat: Pros & Cons
Best features
-
- Respond quickly to customer requests with the chatbot
-
- Optimize team management
-
- Get real-time performance reports
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- Communicate with customers via your various messaging apps
-
- Boost your team's productivity
-
- Communicate in 33+ languages
Freshchat pricing
Free
Growth
$19 / user / monthPro
$50 / user / monthEnterprise
$88 / user / month
Description
Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.
Gorgias compared to LiveChat
LiveChat is a better solution for customer support than Gorgias: 4.6 vs 4.5
LiveChat is easier to set up than Gorgias: 4.7 vs 4.5
LiveChat has more features than Gorgias: 59 vs 54
Gorgias: Pros & Cons
Best features
-
- Accelerate request handling
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- Simplify your agents’ work
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- Benefit from numerous integrations
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- Provide personalized experiences to your customers
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- Provide your customers with quality answers
-
- Turn customer support into a profit center
-
- Automate your customer support
-
- Analyze and optimize your customer support performance
Gorgias pricing
Enterprise
Contact salesStarter
$10 / monthBasic
$60 / monthPro
$360 / monthAdvanced
$900 / month
Description
SnapCall allows your users to call you directly from your app or website. Receive these calls directly on your phone; being in touch with a customer service has never been so easy and fast.
SnapCall compared to LiveChat
SnapCall has better positive reviews than LiveChat: 100 vs 96
SnapCall is better at customer support than LiveChat: 5.0 vs 4.6
LiveChat is better at ease to use than SnapCall: 4.7 vs 4.5
SnapCall is better at value for money than LiveChat: 4.8 vs 4.5
LiveChat is more versatile than SnapCall: 59 vs 29
SnapCall: Pros & Cons
Best features
-
- Record calls
-
- Access data analysis
-
- Give access to calls from your website or app
-
- Implement smart call buttons
-
- Offer targeted voice assistance
-
- Get all the information you need for your call
Description
Collect.chat allows you to quickly and easily add a chatbot to your website. You can then keep in touch with your customers at any time to answer their questions and significantly improve their satisfaction.
Collect.chat compared to LiveChat
LiveChat has better positive reviews than Collect.chat: 96 vs 95
LiveChat is better at customer support than Collect.chat: 4.6 vs 4.5
LiveChat has more options than Collect.chat: 59 vs 17
Collect.chat: Pros & Cons
Best features
-
- Improve customer satisfaction
-
- Increase conversions
-
- Connect your third-party applications
-
- Automated lead generation
-
- Multilingual chatbots
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- Appointments available at any time
-
- Reduce your acquisition costs
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- Human handover option
Collect.chat pricing
Free
Lite
$24 / monthStandard
$49 / monthPlus
$99 / month
Description
Maze gives you the ability to test concepts. Your employees gain agility and innovation power, as they can validate the different stages of product design more efficiently. In the end, you get a quality product that takes full account of customer feedback.
Maze compared to LiveChat
LiveChat has more positive reviews than Maze: 96 vs 90
LiveChat is better at support than Maze: 4.6 vs 3.8
LiveChat is easier to use than Maze: 4.7 vs 4.3
LiveChat is more suitable for small businesses thanks to its good value for money than Maze: 4.5 vs 4.1
LiveChat has more functions than Maze: 59 vs 28
Best features
-
- Test at every stage of the product design process
-
- Simplify team collaboration
-
- Finding the right user testers made easy
-
- Integrate Maze into your current workflow
-
- Advanced data analysis
Maze pricing
Free
Organization
Contact salesProfessional
$99 / month
Description
Joonbot helps you create conversations in minutes that engage and convert: collect and share information to your audience in a few clicks.
Joonbot compared to LiveChat
LiveChat has better positive reviews compared to Joonbot: 96 vs 0
LiveChat is better at customer service than Joonbot: 4.6 vs 3.6
LiveChat is easier to use than Joonbot: 4.7 vs 3.6
LiveChat is more suitable for small businesses thanks to its good value for money than Joonbot: 4.5 vs 3.6
LiveChat is more versatile than Joonbot: 59 vs 27
Best features
-
- Integrations
-
- Drag-and-drop builder
-
- Personalisation
-
- Logic & calculation
-
- Performance tracking
-
- Multiple formats
-
- Targeting
Joonbot pricing
Free
Starter
$34 / monthPlus
$119 / month