Pros from reviewers
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Ease of use: Melio is praised for its simplicity and straightforwardness, making it an efficient tool for managing payments and invoices. Its clean interface and easy-to-navigate platform make it a preferred choice for freelancers, accountants, and small businesses
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Seamless integration: Melio integrates flawlessly with QuickBooks Online (QBO), allowing users to manage all their clients, incoming and outgoing transactions, and history from one platform. This integration saves users countless hours in bookkeeping
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Free ACH feature: Melio offers a free Automated Clearing House (ACH) feature, which is a network used for electronic payments and money transfers. This feature is particularly appreciated by users for its cost-effectiveness and convenience
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Excellent customer service: Despite some criticisms, many users have praised Melio's customer service for being outstanding, efficient, and quick to resolve issues. The support team is easily reachable through live chat during weekdays
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Cost-effective: Melio is a cost-effective solution for managing payments, especially when compared to its competitors. It offers free payments when using a bank account, and provides options for who pays the fee - the user or their client. This affordability is a significant advantage for small businesses and freelancers.
Cons from reviewers
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Vendor linking issues: Users have reported that when vendors are added with their Melio links, a new vendor is created and is not linked to the one that already exists in QuickBooks. This can cause confusion and extra work
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Poor customer service: Despite the overall positive reviews, some users have reported issues with Melio's customer service. They have mentioned that the response time is slow and there is no direct phone support, which can be frustrating when immediate assistance is needed
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Declined expedited payments: Some users have reported that Melio consistently declines all expedited payments, regardless of the amount. This has caused issues for clients and resulted in late payments
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Web interface issues: While Melio is generally user-friendly, some users have reported that the web interface can be somewhat clumsy for desktop users
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Lack of certain features: Some users have mentioned that Melio lacks a few features, such as requiring a W9 for certain vendors before allowing payment and not accepting pre-payments or retainers. This can be frustrating for users who need these features.
Main features
Starting Price
Free Plan
Get paid with peace of mind
Maintain full control over operations
Centralize your needs
Pay with ease
Streamline your workflow
Starting Price
N/A
Free Plan
No
Get paid with peace of mind
Maintain full control over operations
Centralize your needs
Pay with ease
Streamline your workflow
What is Melio?
How Melio compare to similar software?
Product
Melio
4.5
Melio reviews
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
Who is Melio best for according to our reviewers?
Small Business Owners: Entrepreneurs who run small businesses and require a platform to automate their bills or payments and manage all their clients from one place
Freelancers: Professionals who work independently and need a simple and efficient tool for managing their finances, including paying bills and invoices
Accountants: Financial experts who can benefit from Melio's seamless integration with accounting software, making payment processing simpler and more efficient
International Clients: Users who operate globally and need a reliable tool for managing payables and forecasting cash flow, despite Melio's limitations in accepting pre-payments or retainers
Dissatisfied Users: Individuals who have had negative experiences with Melio, particularly with expedited payments being declined, and are seeking alternative platforms for their accounts payable needs.
Melio reviews
4.5
Melio rating
4.0
Ease of use
3.5
Customer service
4.2
Value for money
4.5
Likelihood to recommend
3.9
Features
4 Melio reviews
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Irene A
No Longer Beneficial to My Clients or Business
I am extremely dissatisfied with Melio. I no longer find this payment service appealing and it's not the ideal platform for most of my clients. I am actively working to remove those who do use it. Melio consistently declines all expedited payments, regardless of the amount. Payments that were previously allowed to be expedited are now being declined, causing problems for my clients and resulting in late payments. I am currently removing the remaining clients from this platform and encouraging them to use other AP platforms or their banks. So far, I've removed 13 clients and need to remove 4 more to finally be done with this nightmare. Melio responded to my feedback, apologizing for my experience and offering to investigate the declined payments. They also mentioned that they would welcome me back if I ever decide to use Melio again.
April 30, 2024
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Lisa Brown
Melio: A Game-Changer for Streamlined Payments and Cash Flow Management
I've been using Melio for my small business and it's been a revelation. It's simplified our payment processes, making it easier to manage our cash flow
April 23, 2024
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Aaron
Effortless Financial Management with Melio
Melio has been instrumental in helping me keep track of my business expenses. Its features are comprehensive and practical, making financial management a breeze
April 16, 2024
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Julia C
Thank God for Vannie!
I've been struggling for over a month to rectify an error. I've had people tell me what I did wrong and how to avoid it in the future, but no one actually tried to help me fix the original issue. It's been an incredibly frustrating waste of my time, as I've been chatting and emailing, desperately seeking help. However, everything changed today when I chatted with Vannie! I'm so grateful for Vannie, who listened to my problem and submitted it for resolution. He has restored my faith in Melio, and I can only hope that all my future interactions with Melio will be with Vannie.
April 15, 2024