Pros from reviewers
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Excellent customer service: Patriot Payroll is praised for its responsive and knowledgeable customer service team, which is always ready to help resolve issues and answer queries
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Cost-effective: Compared to other payroll software, Patriot Payroll is considered more affordable, especially its Full Service Payroll. This makes it an attractive option for small businesses and startups
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User-friendly interface: The software is easy to navigate and use, even for those who are not tech-savvy or have no background in accounting or HR. This simplicity makes it a preferred choice for many users
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Comprehensive payroll management: Patriot Payroll handles all aspects of payroll, including taxes and W-2s, making it a one-stop solution for businesses. It also offers accurate reporting and a self-service portal that employees appreciate
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Improved bookkeeping: The software assists with bookkeeping tasks, making it easier for users to manage their finances. This feature is particularly beneficial for those who find accounting software like Quickbooks too complicated.
Cons from reviewers
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Lack of emergency contacts tab: The software does not have an emergency contacts tab in the Employee section, which could be useful for employers
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Poor integration with Quickbooks Online: Some users have reported issues with integrating Patriot Payroll with their Quickbooks Online accounts, which can cause difficulties in managing finances
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Delays in tax filing: There have been instances where Patriot Payroll has been slow to file tax returns, which can lead to potential legal issues and fines
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Difficulty in reconciling bank transactions: Some users have found it challenging to reconcile bank transactions for the payroll account, as pay dates for payroll tax and payroll check transactions are often mixed up.
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Lack of direct communication with tax team: Users have reported that they are unable to directly communicate with the tax team, which can lead to delays and misunderstandings in resolving tax-related issues
Main features
Starting Price
Free Plan
Worry-free payroll
Mobile app
Compensation management
Employee profiles
Affordable pricing
Starting Price
N/A
Free Plan
No
Worry-free payroll
Mobile app
Compensation management
Employee profiles
Affordable pricing
What is Patriot Payroll?
How Patriot Payroll compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Patriot Payroll best for according to our reviewers?
Small business owners: Those who run small businesses and need a simple, user-friendly payroll system
New England Patriots fans: Fans of the New England Patriots football team who are attracted to the software because of its name and continue to use it due to its excellent customer service
Beginners in payroll management: Those who are new to managing payroll and appreciate the software's user-friendly approach and simplicity
Users switching from other payroll software: Users who find other payroll software too complicated or expensive and appreciate Patriot Payroll's simplicity, affordability, and customer service
Users needing bookkeeping assistance: Users who require assistance with bookkeeping and appreciate the software's straightforward approach and helpful customer service.
Patriot Payroll Reviews
4.5
Patriot Payroll rating
4.5
Ease of use
5.0
Customer service
4.8
Value for money
4.7
Likelihood to recommend
4.7
Features
13 Patriot Payroll Reviews
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Anthony
Trustworthy Business Software
I'm a small business owner, not an accountant, but I find Patriot Payroll very organized and easy to navigate. I can input data and generate the reports I need. If I make an error, there's a chat box for immediate assistance from their experts, which gives me peace of mind. Patriot Software acts as my third party, automatically handling deductions and reporting to the State as required by law.
June 29, 2024
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Joe Jones
Delighted with Patriot Payroll's User-Friendly Interface and Stellar Customer Service
I am extremely pleased with the easy online navigation and the prompt response from Customer Service. The Customer Service is fast, knowledgeable, and friendly. They are well-versed with New York State payroll needs.
June 23, 2024
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Kassia M
Customer Service Exceeds Expectations
The customer service at Patriot Payroll was exceptional, going above and beyond to help me understand their system and even basic accounting. Their incredible assistance confirmed my decision to choose Patriot for my accounting needs.
June 16, 2024
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Miller S
Excellent Client Support
I recently contacted tech support for Patriot Payroll and was promptly connected to a live person who swiftly addressed my questions and concerns. I rarely need tech support as the online support usually provides answers to my queries with easy-to-follow examples and step-by-step instructions. They're doing a great job!
June 11, 2024
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Julie Brown
Exceeding Expectations: My Experience with Patriot Payroll
I've been using Patriot Payroll for several months now and it has exceeded my expectations. The customer service is excellent - they are always ready to assist with any issues or queries
June 4, 2024
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Samantha
First Year Journey with Patriot S
I think Patriot Payroll is decent, but I'm thinking about leaving because they can't correctly map to my QBO account. The best part is the service's value. However, I'm unhappy with their poor integration with QBO, unlike with ADP. I moved to Patriot Payroll because ADP kept raising their prices, which was too much. The vendor responded to my review, letting me know they are beta testing a better Quickbooks Online Integration and will email me the details.
May 27, 2024
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Louis R
Church Administrator's Review on Patriot Payroll
I frequently contact Patriot-Payroll throughout the year and their customer service is always exceptional. Regardless of who I speak to, they are incredibly kind and never make me feel like a nuisance. They consistently work with me until my issue is resolved, demonstrating their excellent job knowledge.
May 18, 2024
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Ethan G
Double Win with Patriot!
Doing payroll on my own was tough and stressful every week. Being a New Englander, I was attracted to Patriot Payroll because of its name, as Patriots is my favorite football team. However, it's their excellent customer service that keeps me using the software. I would recommend adding an emergency contacts tab to the Employee section. I chose Patriot Payroll for its simplicity, customer service, and bookkeeping assistance. I switched from Quickbooks because it was too complicated and hard for me to use alone. Patriot Software is much better.
May 13, 2024
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Andrew N
Patriot Payroll: An Invaluable Tool for Small Business Owners
As a small business owner, I've found Patriot Payroll to be an invaluable tool
May 6, 2024
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Debra A
Patriot Software is All Ears!
I have been using Patriot Software for two years and I am very satisfied with it. Their Full Service Payroll is more affordable than other major accounting software's Basic Service, which I appreciate. I particularly like that Patriot handles all of our taxes. There are a few aspects I wish were different, such as the ability for our customers to pay us through ACH and improved tracking of hours with our vendors. However, it seems they are working on these improvements. What I appreciate most is their customer service - I can call and speak to a real person who is professional and helpful. They even scheduled a meeting with me to discuss potential changes based on my feedback. I rate them 4 stars as there is room for improvement, but their exceptional customer service is very important to me.
April 29, 2024
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Charles
Lack of Direct Tax Team Communication Causes Delays
I had a client who faced a problem with their state quarterly forms. Despite Patriot Payroll submitting the SUTA taxes, none of the quarterly returns were filed for the past five quarters. After sorting out an issue with the state exemption status, we repeatedly asked Patriot to file the late returns. However, 26 days have passed and the returns are still not filed. It's frustrating that we can't directly communicate with the tax team and all our emails, chats, and phone calls are handled by a general support team. The latest email I received stated that the filing of forms is on a "first come, first serve basis". I'm starting to question if Patriot can keep up with timely filings for all customers. The support ticket has been open for over 26 days. I'm also curious if Patriot uses an outside service for tax filing. Despite the ease of use, simple interface, and reports, the lack of email notifications and issues with tax filings are concerning. I chose Patriot Payroll.
April 21, 2024
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Bobby G
Patriot Payroll: An Accountant's Dream
As an accountant, I've been impressed by the accuracy and reliability of Patriot Payroll. It has significantly reduced the time I spend on payroll processing and its tax filing service is a lifesaver
April 13, 2024
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John W
System Experts I Communicated With
The people I spoke to were knowledgeable about the system and made me feel comfortable asking for help. They also responded quickly, so I didn't have to wait a long time.
April 13, 2024