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CallHippo reviews
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4.3 (4 reviews)

CallHippo is a SaaS-based platform designed to streamline and optimize your company's call system. It caters to the needs of both sales and after-sales service teams. The software offers workflow automation, productivity enhancements, and a personalized customer experience. It is an ideal solution for businesses looking to improve their telecommunication processes and customer service efficiency.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is CallHippo?
  • 04How CallHippo compare to similar software?
  • 05Who is CallHippo best for according to our reviewers?
  • 06CallHippo reviews

Pros from reviewers

  • User-friendly software: CallHippo is praised for its user-friendly interface, making it easy to set up and use even without any IT expertise. This makes it a powerful tool that can be easily adopted by any team

  • High-quality call transcriptions: The software provides high-quality transcriptions of calls, which can be beneficial for reviewing customer interactions and improving service

  • Affordable pricing: Many users have switched to CallHippo due to its competitive pricing. It offers a cost-effective solution for businesses in need of telephony or call center solutions

  • Responsive support team: Despite some negative feedback, many users have found the support team to be consistently available and responsive. They are able to swiftly resolve issues, particularly with new account openings

  • Integration with other features: CallHippo integrates well with other features, making it a versatile tool that can fit into a variety of workflows. This can help to streamline processes and improve efficiency.

Cons from reviewers

  • Poor customer support: Many users have reported poor customer service, with agents lacking system knowledge and providing inadequate troubleshooting assistance

  • Inconsistent service: Some users have experienced inconsistent service, including issues with call drops and system glitches

  • Hidden costs and non-refundable charges: Users have reported being charged unexpectedly for services they didn't need or use, and have had difficulty obtaining refunds

  • Slow post-sales service: Despite offering competitive VoIP prices, the company's post-sales service has been described as slow and unresponsive

  • Limited SMS functionality: Some users have reported that the SMS service is limited and can only be used for marketing purposes, which was not clearly communicated.

Main features

Starting Price

$20

/ user / month

Free Plan

No

Preserve your brand image

Benefit from relevant features

Improve your conversion rate

Automate your workflow

Deliver a quality customer experience

What is CallHippo?

CallHippo is a cloud-based virtual phone system that allows businesses to set up and run a professional phone system in less than three minutes. It operates in over 50 countries worldwide and enables businesses to manage incoming and outgoing calls efficiently. Unlike traditional phone systems, CallHippo routes calls via the internet, saving time and costs. The system uses AI to analyze virtual phone lines, enhancing the productivity of after-sales teams and supporting sales teams by identifying high-performing campaigns. As a Voice over Internet Protocol (VoIP) service provider, CallHippo can handle a large number of simultaneous calls, broadcast voice messages, and provide intelligent call routing, thereby improving business efficiency and delivering personalized customer experiences.

Who is CallHippo best for according to our reviewers?

  • Small to Medium-Sized Agencies: Agencies that manage multiple accounts for their clients can benefit from CallHippo's user-friendly interface and powerful features, despite occasional issues with new account openings

  • Call Center Operators: CallHippo is ideal for call center operators due to its simple telephony solutions and high-quality call transcriptions, although some users have reported slow customer service response times

  • Independent Professionals: Individuals without IT expertise can easily set up and use CallHippo, appreciating its user-friendly interface and consistently available support team, despite its slightly higher cost

  • Frequent Travelers: Those who travel frequently and need a reliable phone and SMS service may find CallHippo useful, although some users have reported issues with SMS services being cut off unexpectedly

  • Dissatisfied Customers of Other Providers: Users who have had negative experiences with other providers' customer service or support may switch to CallHippo for its user-friendly interface and responsive support team, despite occasional issues with account management and billing.

    • CallHippo reviews

    4.3

    CallHippo rating

    4.5

    Ease of use

    4.5

    Customer service

    4.1

    Value for money

    4.3

    Likelihood to recommend

    4.2

    Features

    4 CallHippo reviews

    4.3 (4 reviews)

    • Anna F

      CallHippo: A User-Friendly Solution

      I have been using CallHippo for a while now and I am impressed with its user-friendly interface

      April 27, 2024

    • Susan M

      An Honest Review: My Unique Experience with CallHippo

      My experience with CallHippo was truly unique! After signing up, making my payment, and setting up my WhatsApp number through their platform, I was surprised to find my account suspended. It was a bit of a hiccup, but it gave me an opportunity to interact with their customer support, which I found to be quite impressive. I spent a good few hours setting up the account, and then received an email from compliance. Although it lacked some clarification, it was a learning curve for me and I appreciated the chance to understand their system better. I believe their management, finance, and compliance teams have room for improvement, but that's part of any growing business. During my trial period, I noticed a charge of 1 USD on my card. I reached out to them and after a bit of back and forth, they agreed to a refund. It was a testament to their willingness to ensure customer satisfaction. While there might be other solutions available in the market, I would recommend CallHippo if you're open to a unique experience and willing to navigate through some initial challenges. Their customer support is commendable and they are open to feedback, which is a great sign of a company that's willing to grow and improve.

      April 21, 2024

    • Joyce M

      Convenient Voicemail Feature Enhances CallHippo Experience

      The voicemail feature in CallHippo is quite useful. It allows me to receive messages even when I'm unable to take calls

      April 16, 2024

    • Willie Jones

      Versatile CallHippo: Making Calls on the Go

      I appreciate the versatility of CallHippo. It allows me to make calls from any device, which is perfect for when I'm on the go

      April 15, 2024

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