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9 Best Alternatives to Freshchat in May 2024

Alternatives & Competitors to Freshchat

  1. 1. Slack
  2. 2. LiveChat
  3. 3. LiveAgent
  4. 4. Intercom
  5. 5. Help Scout
  6. 6. Zendesk
  7. 7. Reply io
  8. 8. Gorgias
  9. 9. Joonbot
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Here are competitors or alternatives to Freshchat and other similar Customer Support software. You need to consider some important factors when choosing a tool like Freshchat for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Freshchat that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Freshchat. Discover sofware like Slack, LiveChat, LiveAgent or Intercom.

List of Alternatives to Freshchat

From Customer Support tools, we have selected the best alternatives to Freshchat based on reviews for each solution and similarities with Freshchat. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo slack

1. Slack
5.0 (4 reviews)
1 deal available

Collaboration Productivity Task Management

Description

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

Slack compared to Freshchat

Slack has better positive reviews compared to Freshchat: 95 vs 79

Slack is better at customer service than Freshchat: 4.5 vs 4.2

Slack pricing plans are more competitive than Freshchat: 4.6 vs 4.0

Freshchat has more functions than Slack: 79 vs 78

Slack: Pros & Cons

Accessible anywhere: This software allows employees to connect from many different devices
Customized channels: The tool offers the ability to create public, private, shared or multi-space chat channels
Real-time collaboration: The Slack communication solution is perfect for increasing responsiveness
Limited storage: The storage capacity of files is limited
Read notifications: It is impossible to know if your correspondent has read a sent message
Very limited free plan: The trial price plan has limited functionality

Best features

  • - Channels

  • - Direct messaging

  • - File sharing

  • - Integrations

  • - Search and archiving

  • - Notifications and alerts

  • - Threads

  • - Video and voice calls

Slack pricing

Free

Enterprise Grid

Contact sales

Pro

$7 / user / month

Business+

$13 / user / month

Popular

25% off new plan purchases (Save $9,000)
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logo livechat

2. LiveChat
4.3 (4 reviews)
1 deal available

Customer Support

Description

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

LiveChat compared to Freshchat

LiveChat has better positive reviews compared to Freshchat: 96 vs 79

LiveChat is better at customer service than Freshchat: 4.6 vs 4.2

LiveChat is more user friendly than Freshchat: 4.7 vs 4.5

LiveChat is better at value for money than Freshchat: 4.5 vs 4.0

Freshchat has more options than LiveChat: 79 vs 59

LiveChat: Pros & Cons

Customization features: The solution offers a high level of customization
Relevant chatbots: Powerful chatbots are able to create tickets and collect leads
Software integrations: The Livechat platform has over 200 integrations
Message reception: There may be some delay in receiving messages in the chat
Security of the solution: The solution is below the competition, especially because of the lack of PCI compliance
Spell check: Automatic spell check of agents would be a plus

Best features

  • - Optimize customer service performance

  • - Manage teams

  • - Contact your prospects from multiple channels

  • - Access reports on your agents and their performance

  • - Secure your data

  • - Boost user engagement

  • - Set up optimized and customized chats

LiveChat pricing

Enterprise

Contact sales

Starter

$20 / user / month

Team

$41 / user / month

Business

$59 / user / month
$150 credits (Team, Business and Enterprise Plans) (Save $150)
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logo liveagent

3. LiveAgent
4.3 (4 reviews)
1 deal available

Customer Support Call Centers

Description

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

LiveAgent compared to Freshchat

LiveAgent has more positive reviews than Freshchat: 97 vs 79

LiveAgent is better at support than Freshchat: 4.8 vs 4.2

LiveAgent pricing plans are more competitive than Freshchat: 4.6 vs 4.0

Freshchat is more versatile than LiveAgent: 79 vs 62

LiveAgent: Pros & Cons

Ideal for small teams: LiveAgent’s performance allows a small team to manage a large volume of tickets
Social networks: Integrations allow for efficient management of social channels
Tool monitoring: The team makes regular and relevant updates
Mobile application: The interface could be improved
Lack of integrations: Some integrations with enterprise systems are missing
Customization: Some users would like to have access to wider variety of themes

Best features

  • - Boost the efficiency of your FAQ

  • - Create a customer community

  • - Advanced reporting

  • - Optimize customer request management

  • - Chat with your customers live

  • - Access a call center

  • - Social media integration

  • - Gamification

LiveAgent pricing

Business

$15 / user / month

Medium

$35 / user / month

Large

$59 / user / month

Enterprise

$85 / user / month
$120 credits on any plan (Save $120)
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logo intercom

4. Intercom
3.8 (4 reviews)
1 deal available

Collaboration Customer Experience

Description

Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.

Intercom compared to Freshchat

Intercom has better positive reviews compared to Freshchat: 90 vs 79

Intercom is better at customer service than Freshchat: 4.5 vs 4.2

Intercom is more versatile than Freshchat: 159 vs 79

Intercom: Pros & Cons

Quick installation: Intercom’s software is quick to set up, deploy, and get up and running
Knowledge base: The solution offers robust documentation
Custom chatbots: By connecting to your technology stack, chatbots can automate workflows efficiently
Customer support: Customer service on Intercom’s platform is unresponsive
Pricing: The pricing plans for this communication tool are relatively high
Complex integration: Integrating the software with your CRM and database can be time consuming

Best features

  • - Collaborate with your team

  • - Multilingual support

  • - Customer feedback and surveys

  • - Performance analytics

  • - Automate conversations

  • - Chat with your customers in real time

  • - Easily onboard new customers

  • - Access data to personalize customer conversations

Intercom pricing

Pro

Book a demo

Premium

Book a demo

Starter

$74 / month
1 year free on the Advanced plan (Save $3,108)
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logo help scout

5. Help Scout
4.3 (4 reviews)
1 deal available

Customer Support

Description

The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.

Help Scout compared to Freshchat

Help Scout has better positive reviews than Freshchat: 95 vs 79

Help Scout is better at customer support than Freshchat: 4.7 vs 4.2

Help Scout's user interface is more convenient than Freshchat: 4.7 vs 4.5

Help Scout pricing plans are more competitive than Freshchat: 4.4 vs 4.0

Freshchat has more functions than Help Scout: 79 vs 71

Help Scout: Pros & Cons

Tool accessibility: The platform is easy to use
Customer service: Help Scout customer support is available 24/7
Pricing plans: The cost of the solution is reasonable and meets the needs of startups
Software integrations: More third-party integrations would be welcome
Limited customization: There are too few customization features for different teams and users
Messaging functions: Messaging functionality is too costly

Best features

  • - Empower your customers with Docs, Chat, and Messaging

  • - Benefit from a shared inbox

  • - Harness the power of chat for your customer service

  • - Maximize your efficiency with customizable workflows

  • - Personalize your customer interactions with Mailbox Behaviors

  • - Save time with automation

  • - Continuously improve your processes

Help Scout pricing

Pro

Contact sales

Standard

$25 / user / month

Plus

$50 / user / month
6 months free on the Plus plan (Save $300)
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logo zendesk

6. Zendesk
4.0 (5 reviews)
1 deal available

Customer Experience Customer Support CRM

Description

Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

Zendesk compared to Freshchat

Zendesk has more positive reviews than Freshchat: 89 vs 79

Zendesk is better at support than Freshchat: 4.3 vs 4.2

Freshchat is easy to use compared to Zendesk: 4.5 vs 4.3

Zendesk pricing plans are more competitive than Freshchat: 4.2 vs 4.0

Zendesk has more functions than Freshchat: 182 vs 79

Zendesk: Pros & Cons

Omnichannel capabilities: The customer service platform is ideal for providing support across all channels
Analytics and reporting: Comprehensive and highly relevant analytics capabilities
Unified workspace: Every employee finds customer information quickly and efficiently
Pricing: Customer support platform pricing plans are quite expensive
Customization: The tool’s customization features are limited
Analytics and reporting: Comprehensive and highly relevant analytics capabilities

Best features

  • - Knowledge base

  • - Automation and workflow

  • - Reporting and analytics

  • - Customer engagement

  • - Customization and branding

  • - Ticketing system

  • - Multichannel support

  • - Integration

6 months free (Save $50,000)
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logo reply

7. Reply io
4.0 (4 reviews)
1 deal available

Prospecting Scheduling Lead Management

Description

Powered by AI, the Reply solution improves every step of the sales process. From prospecting to appointment scheduling, this all-in-one platform allows you to accelerate your processes and increase their performance.

Reply io compared to Freshchat

Reply io has better positive reviews compared to Freshchat: 91 vs 79

Reply io is better at customer service than Freshchat: 4.6 vs 4.2

Reply io pricing plans are more competitive than Freshchat: 4.4 vs 4.0

Freshchat has more features than Reply io: 79 vs 56

Reply io: Pros & Cons

Automation features: AI input is useful to save valuable time in automating tasks
Customer support: Support is pleasant and competent
Sales pipeline: Pipeline creation and tracking is relevant and highly effective
Third-party messaging: Synchronization with some mail servers is complex
Initial configuration: The first configuration is not easy
Email formatting: Formatting possibilities are limited

Best features

  • - Discover new prospects

  • - Engage your target audience

  • - Track and improve your performance

  • - Benefit from a variety of resources

  • - Reach your prospects instantly

  • - Optimize your outreach with AI

  • - Collaborate with your team seamlessly

  • - Streamline your business processes

Reply io pricing

Free

Custom

Contact sales

Starter

$60 / user / month

Professional

$90 / user / month
20% off all plans for 12 months (Save $2,160)
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logo gorgias

8. Gorgias
4.5 (4 reviews)
1 deal available

Customer Support Customer Experience

Description

Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.

Gorgias compared to Freshchat

Gorgias is a better solution based on percentage of positive reviews than Freshchat: 96 vs 79

Gorgias is a better solution for customer support than Freshchat: 4.5 vs 4.2

Gorgias is more suitable for small businesses thanks to its good value for money than Freshchat: 4.5 vs 4.0

Freshchat has more features than Gorgias: 79 vs 54

Gorgias: Pros & Cons

Value for money: Pricing plans are very relevant for the features offered
Customer support: Gorgias’ customer service is responsive and has a solid expertise
Ease of use: The online tool is easy to learn and fun to use
Ticket merge: The ticket merging feature is sometimes laborious
Process automation: The rules and macros engine has some limitations
Information update: Updating the status of the completed tickets can take some time

Best features

  • - Accelerate request handling

  • - Simplify your agents’ work

  • - Benefit from numerous integrations

  • - Provide personalized experiences to your customers

  • - Provide your customers with quality answers

  • - Turn customer support into a profit center

  • - Automate your customer support

  • - Analyze and optimize your customer support performance

Gorgias pricing

Enterprise

Contact sales

Starter

$10 / month

Basic

$60 / month

Pro

$360 / month

Advanced

$900 / month
2nd and 3rd month's subcription free (Save $1,800)
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logo joonbot

9. Joonbot
4.8 (4 reviews)
1 deal available

Customer Support No-Code Development

Description

Joonbot helps you create conversations in minutes that engage and convert: collect and share information to your audience in a few clicks.

Joonbot compared to Freshchat

Freshchat has better positive reviews compared to Joonbot: 79 vs 0

Freshchat is better at customer service than Joonbot: 4.2 vs 3.6

Freshchat is easier to use than Joonbot: 4.5 vs 3.6

Freshchat is more suitable for small businesses thanks to its good value for money than Joonbot: 4.0 vs 3.6

Freshchat is more versatile than Joonbot: 79 vs 27

Best features

  • - Integrations

  • - Drag-and-drop builder

  • - Personalisation

  • - Logic & calculation

  • - Performance tracking

  • - Multiple formats

  • - Targeting

Joonbot pricing

Free

Starter

$34 / month

Plus

$119 / month
3 months free on all monthly plans (Save $297)
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