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8 Best Alternatives to Freshservice in May 2024

Alternatives & Competitors to Freshservice

  1. 1. Slack
  2. 2. Freshdesk
  3. 3. Zendesk
  4. 4. Instatus
  5. 5. Zenduty
  6. 6. Freshworks
  7. 7. Sprinto
  8. 8. EverSQL
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Here are competitors or alternatives to Freshservice and other similar IT Management software. You need to consider some important factors when choosing a tool like Freshservice for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Freshservice that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Freshservice. Discover sofware like Slack, Freshdesk, Zendesk or Instatus.

List of Alternatives to Freshservice

From IT Management tools, we have selected the best alternatives to Freshservice based on reviews for each solution and similarities with Freshservice. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo slack

1. Slack
5.0 (4 reviews)
1 deal available

Collaboration Productivity Task Management

Description

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

Slack compared to Freshservice

Slack has better positive reviews compared to Freshservice: 95 vs 94

Slack pricing plans are more competitive than Freshservice: 4.6 vs 4.4

Freshservice has more functions than Slack: 132 vs 78

Slack: Pros & Cons

Accessible anywhere: This software allows employees to connect from many different devices
Customized channels: The tool offers the ability to create public, private, shared or multi-space chat channels
Real-time collaboration: The Slack communication solution is perfect for increasing responsiveness
Limited storage: The storage capacity of files is limited
Read notifications: It is impossible to know if your correspondent has read a sent message
Very limited free plan: The trial price plan has limited functionality

Best features

  • - Channels

  • - Direct messaging

  • - File sharing

  • - Integrations

  • - Search and archiving

  • - Notifications and alerts

  • - Threads

  • - Video and voice calls

Slack pricing

Free

Enterprise Grid

Contact sales

Pro

$7 / user / month

Business+

$13 / user / month

Popular

25% off new plan purchases (Save $9,000)
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logo freshdesk

2. Freshdesk
4.0 (4 reviews)
1 deal available

Customer Support

Description

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to Freshservice

Freshdesk is better at customer service than Freshservice: 4.7 vs 4.5

Freshservice is better at value for money than Freshdesk: 4.4 vs 4.3

Freshservice is more versatile than Freshdesk: 132 vs 94

Freshdesk: Pros & Cons

Simplicity: The interface is easy to use and user-friendly
Functionality: Many communication channels are available and customization is advanced
Integration: This customer support software integrates with many tools
Pricing: The price is high for large requirements which can be a problem for small companies
Learning curve: Advanced features require time to learn
Analysis limitations: The information on transactions is limited

Best features

  • - Optimize ticket management

  • - Give users autonomy

  • - Enhance customer satisfaction

  • - Centralize knowledge base

  • - Opt for multi-channel support

  • - Ensure team collaboration

  • - Access customized performance reports

  • - Strengthen data security

Freshdesk pricing

Free

Growth

$15 / user / month

Pro

$51

Enterprise

$83 / user / month
90% off the Pro plan for 1 year (Save $100,000)
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logo zendesk

3. Zendesk
4.0 (5 reviews)
1 deal available

Customer Experience Customer Support CRM

Description

Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

Zendesk compared to Freshservice

Freshservice has more positive reviews than Zendesk: 94 vs 89

Freshservice is better at support than Zendesk: 4.5 vs 4.3

Freshservice is easy to use compared to Zendesk: 4.5 vs 4.3

Freshservice pricing plans are more competitive than Zendesk: 4.4 vs 4.2

Zendesk has more functions than Freshservice: 182 vs 132

Why is Zendesk a good alternative to Freshservice?

Zendesk serves as a compelling alternative to Freshservice for several reasons. Firstly, Zendesk's versatility allows it to cater to a broader spectrum of customer service needs beyond IT, such as sales, marketing, and customer support. Its modular design lets businesses customize it to fit their specific requirements. Secondly, Zendesk boasts a robust ticketing system, extensive automation capabilities, and a user-friendly interface, simplifying workflow management. It also offers a wide array of integrations and a strong focus on customer experience, with tools like Zendesk Chat and Zendesk Guide for knowledge management. In conclusion, Zendesk's adaptability, comprehensive feature set, and emphasis on enhancing customer interactions make it a strong contender for businesses seeking an alternative to Freshservice.

What's the difference between Zendesk and Freshservice?

Freshservice is a cloud-based ITSM tool suitable for small to large enterprises, offering a user-friendly interface and comprehensive functions like IT asset management, incident resolution, workflow automation, and a knowledge base. It excels in responding to tickets faster with canned responses and providing a basic ticket dashboard view for sorting and filtering tickets. Freshservice offers a free plan for up to 10 agents and pricing starting from $19...

Zendesk: Pros & Cons

Omnichannel capabilities: The customer service platform is ideal for providing support across all channels
Analytics and reporting: Comprehensive and highly relevant analytics capabilities
Unified workspace: Every employee finds customer information quickly and efficiently
Pricing: Customer support platform pricing plans are quite expensive
Customization: The tool’s customization features are limited
Analytics and reporting: Comprehensive and highly relevant analytics capabilities

Best features

  • - Knowledge base

  • - Automation and workflow

  • - Reporting and analytics

  • - Customer engagement

  • - Customization and branding

  • - Ticketing system

  • - Multichannel support

  • - Integration

6 months free (Save $50,000)
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logo instatus

4. Instatus
4.8 (4 reviews)
1 deal available

IT Management Application Monitoring

Description

The SaaS software Instatus allows any business to quickly create an attractive and relevant status page. This way, you can keep your customers informed of the status of services in real time.

Instatus compared to Freshservice

Instatus has better positive reviews than Freshservice: 100 vs 94

Instatus is better at customer support than Freshservice: 4.8 vs 4.5

Instatus is better at ease to use than Freshservice: 4.8 vs 4.5

Instatus is better at value for money than Freshservice: 4.9 vs 4.4

Freshservice is more versatile than Instatus: 132 vs 17

Instatus: Pros & Cons

Enhanced customer communication: Instatus provides a platform for seamless communication with your customers to keep them updated and satisfied
Streamlined project management: Instatus helps you stay organized and efficient in managing your startup's tasks and projects
Real-time monitoring and alerts: With Instatus, you can easily monitor your website's uptime, performance, and receive instant alerts
Limited features: Instatus may lack certain advanced features required for complex business needs
Potential integration issues: Integration with other software tools may be limited or challenging with Instatus
Scalability challenges: Instatus might struggle to handle large volumes of users or data as your business grows

Best features

  • - Easily automate your status

  • - Communicate your status with ease

  • - Quick and easy customization

  • - Inform customers in real time

  • - Build customer loyalty

  • - Get real-time SMS and email notifications

  • - Connect with popular chat platforms

Instatus pricing

Starter

Free

Enterprise

Contact sales

Pro

$20 / month

Business

$300 / month
1 year free on Pro Plan (Save $240)
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logo zenduty

5. Zenduty
4.8 (4 reviews)
1 deal available

Application Monitoring

Description

Zenduty is a powerful online platform that allows you to manage incidents in an optimal way. You minimize downtime, prevent and resolve all incidents that could negatively impact the service, all in record time.

Zenduty compared to Freshservice

Freshservice has more positive reviews than Zenduty: 94 vs 85

Zenduty is better at support than Freshservice: 4.6 vs 4.5

Freshservice has more features than Zenduty: 132 vs 36

Zenduty: Pros & Cons

Numerous integrations: Zenduty offers over 100 native software integrations
Various notification channels: You can receive incident alerts via email, SMS, phone, Slack and Microsoft Teams
For all types of companies: This incident management tool is suitable for SMEs and large companies
Limited escalation option: Options are only up and down, even after reassignment
Mobile alerts: There is a lack of alerts on mobile phones. It is necessary to configure phone calls, SMS or email

Best features

  • - Reliable, silent and relevant alerts

  • - Frictionless response

  • - A community forum

  • - Collaborative incident management

  • - A complete and ergonomic dashboard

  • - Seamless integrations

  • - Actionable insights

Zenduty pricing

Free

Starter

$5 / user / month

Growth

$14 / user / month

Enterprise

$21 / user / month
$3,500 in credits (Save $3,500)
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logo freshworks

6. Freshworks
3.0 (4 reviews)
1 deal available

Lead Management Customer Experience

Description

Freshworks makes it easy to centralize, share and understand data across your business. Your marketing, sales and customer service teams work on the same data to offer a unique and personalized experience to each of your leads and customers.

Freshworks compared to Freshservice

Freshservice has more positive reviews than Freshworks: 94 vs 85

Freshworks is better at support than Freshservice: 4.6 vs 4.5

Freshservice has more features than Freshworks: 132 vs 52

Freshworks: Pros & Cons

Quick onboarding: Easy to learn, your employees can quickly start using it
Attractive pricing: This SaaS tool has attractive plans for all profiles
Automation features: The Sales and Marketing tool offers relevant workflow automation
Lack of third party integrations: Freshworks has a limited number of integrations
French translation: Some features show gaps in translation
Customer service: Freshworks customer service is sometimes unresponsive

Best features

  • - Improved ticket management

  • - Collaboration

  • - Analytics and reporting

  • - Automate your sales process

  • - Omnichannel support

  • - AI-powered chatbots

  • - Multilingual support

  • - Personalize interactions with your leads and customers

90% off the Pro plan for 1 year (Save $100,000)
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logo sprinto

7. Sprinto
4.5 (4 reviews)
2 deals available

Security

Description

The Sprinto solution centralizes all your security compliance needs. Any cloud-hosted enterprise can achieve must-have certifications in record time.

Sprinto compared to Freshservice

Freshservice has more positive reviews than Sprinto: 94 vs 85

Sprinto is easy to use compared to Freshservice: 5.0 vs 4.5

Sprinto pricing plans are more competitive than Freshservice: 4.8 vs 4.4

Freshservice is better at number of features than Sprinto: 132 vs 100

Sprinto: Pros & Cons

Support service: The support team is responsive and knowledgeable
Easy to use: The tool is easy to pick up, despite the existence of a learning curve
Compliance coverage: Numerous standards and certifications ensure international coverage
Resource consumption: The tool’s operation may slow down some other processes
User interface: The platform’s ergonomics could be improved
Missing features: Options for grouped updates in different places are missing

Best features

  • - Numerous integrations

  • - Streamlined reporting

  • - User-friendly interface

  • - Automation features

  • - A solution focused on priorities

  • - Assistance from competent experts

  • - Global compliance coverage

  • - Customizable dashboards

2 deals available - Up to 60% off the annual subscription (Save $6,000)
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logo eversql

8. EverSQL
4.8 (4 reviews)
1 deal available

IT Management

Description

With EverSQL, your SQL queries are on average, 5 times faster. And there's no need to wait, these results are achieved within minutes of starting to use EverSQL.

EverSQL compared to Freshservice

Freshservice has more positive reviews than EverSQL: 94 vs 85

EverSQL is better at support than Freshservice: 4.6 vs 4.5

Freshservice has more options than EverSQL: 132 vs 52

Best features

  • - Optimization of SQL queries on demand

  • - Automated SQL query optimization

  • - Continuous performance indicators through AI

  • - Multi-platform support

  • - Query analysis dashboard

  • - Integration with GitHub

  • - SQL syntax checker

  • - Query results preview

EverSQL pricing

Free

Basic

$99 / month

Plus

$490 / month

Enterprise

$2149 / month
1 month free of the Basic plan, including 1 hour free database performance consulting (Save $550)
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