6 Best Alternatives to Gorgias in May 2024
Alternatives & Competitors to Gorgias
Here are competitors or alternatives to Gorgias and other similar Customer Support software. You need to consider some important factors when choosing a tool like Gorgias for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Gorgias that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Gorgias. Discover sofware like Freshdesk, LiveChat, Intercom or Help Scout.
List of Alternatives to Gorgias
From Customer Support tools, we have selected the best alternatives to Gorgias based on reviews for each solution and similarities with Gorgias. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.
Description
Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.
Freshdesk compared to Gorgias
Gorgias has better positive reviews compared to Freshdesk: 96 vs 94
Freshdesk is better at customer service than Gorgias: 4.7 vs 4.5
Gorgias is better at value for money than Freshdesk: 4.5 vs 4.3
Freshdesk is more versatile than Gorgias: 94 vs 54
Freshdesk: Pros & Cons
Best features
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- Optimize ticket management
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- Give users autonomy
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- Enhance customer satisfaction
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- Centralize knowledge base
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- Opt for multi-channel support
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- Ensure team collaboration
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- Access customized performance reports
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- Strengthen data security
Freshdesk pricing
Free
Growth
$15 / user / monthPro
$51Enterprise
$83 / user / month
Description
LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.
LiveChat compared to Gorgias
LiveChat is better at customer service than Gorgias: 4.6 vs 4.5
LiveChat is more user friendly than Gorgias: 4.7 vs 4.5
LiveChat has more options than Gorgias: 59 vs 54
LiveChat: Pros & Cons
Best features
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- Optimize customer service performance
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- Manage teams
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- Contact your prospects from multiple channels
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- Access reports on your agents and their performance
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- Secure your data
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- Boost user engagement
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- Set up optimized and customized chats
LiveChat pricing
Enterprise
Contact salesStarter
$20 / user / monthTeam
$41 / user / monthBusiness
$59 / user / month
Description
Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.
Intercom compared to Gorgias
Gorgias has better positive reviews compared to Intercom: 96 vs 90
Gorgias is more suitable for small businesses thanks to its good value for money than Intercom: 4.5 vs 4.0
Intercom is more versatile than Gorgias: 159 vs 54
Intercom: Pros & Cons
Best features
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- Collaborate with your team
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- Multilingual support
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- Customer feedback and surveys
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- Performance analytics
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- Automate conversations
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- Chat with your customers in real time
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- Easily onboard new customers
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- Access data to personalize customer conversations
Intercom pricing
Pro
Book a demoPremium
Book a demoStarter
$74 / month
Description
The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.
Help Scout compared to Gorgias
Gorgias has better positive reviews than Help Scout: 96 vs 95
Help Scout is better at customer support than Gorgias: 4.7 vs 4.5
Help Scout's user interface is more convenient than Gorgias: 4.7 vs 4.5
Gorgias pricing plans are more competitive than Help Scout: 4.5 vs 4.4
Help Scout has more functions than Gorgias: 71 vs 54
Help Scout: Pros & Cons
Best features
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- Empower your customers with Docs, Chat, and Messaging
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- Benefit from a shared inbox
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- Harness the power of chat for your customer service
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- Maximize your efficiency with customizable workflows
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- Personalize your customer interactions with Mailbox Behaviors
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- Save time with automation
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- Continuously improve your processes
Help Scout pricing
Pro
Contact salesStandard
$25 / user / monthPlus
$50 / user / month
Description
Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.
Zendesk compared to Gorgias
Gorgias has more positive reviews than Zendesk: 96 vs 89
Gorgias is better at support than Zendesk: 4.5 vs 4.3
Gorgias is easy to use compared to Zendesk: 4.5 vs 4.3
Gorgias pricing plans are more competitive than Zendesk: 4.5 vs 4.2
Zendesk has more functions than Gorgias: 182 vs 54
What's the difference between Zendesk and Gorgias?
Zendesk and Gorgias are multi-channel ticket-management systems designed to streamline your customer service and support. While they share several features, there are some key differences to consider when assessing which is best for your business. Firstly, the platforms emphasize different industries. Gorgias is specifically designed for e-commerce. It includes comprehensive e-commerce features and deep integrations with platforms like Shopify, Magento, and BigCommerce. If you sell on one of...
Zendesk: Pros & Cons
Best features
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- Knowledge base
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- Automation and workflow
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- Reporting and analytics
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- Customer engagement
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- Customization and branding
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- Ticketing system
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- Multichannel support
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- Integration
Description
Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.
Freshchat compared to Gorgias
Gorgias has better positive reviews than Freshchat: 96 vs 79
Gorgias is better at customer support than Freshchat: 4.5 vs 4.2
Gorgias is better at value for money than Freshchat: 4.5 vs 4.0
Freshchat has more options than Gorgias: 79 vs 54
Freshchat: Pros & Cons
Best features
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- Respond quickly to customer requests with the chatbot
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- Optimize team management
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- Get real-time performance reports
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- Communicate with customers via your various messaging apps
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- Boost your team's productivity
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- Communicate in 33+ languages
Freshchat pricing
Free
Growth
$19 / user / monthPro
$50 / user / monthEnterprise
$88 / user / month