Pros from reviewers
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Easy implementation and setup: Wingman by Clari is praised for its easy implementation and setup, making it a user-friendly tool for sales teams
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Reliable transcription service: Despite some criticisms, many users find the transcription service reliable, particularly in accurately identifying speakers in multi-participant calls
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Integrations with other platforms: The software integrates seamlessly with platforms like Zoom and Outreach, streamlining the sales process and making the work of sales teams smoother
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Enhanced sales call process: Wingman has features that allow for quick search and review of sales calls, improving the overall sales call process. It also has pre-built features that analyze calls and highlight important ones based on various factors
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Automated sales record: Wingman automatically logs calls, meetings, emails, and other activities, creating an automated sales record. This simplifies tracking sales activities, managing accounts, and setting up calls with prospects and clients, helping to close deals faster.
Cons from reviewers
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Difficulty in voice recognition: Some users have reported that the voice recognition AI took a bit longer to learn their accents, which can affect the accuracy of transcriptions and overall user experience
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Limited customization and reporting features: While Wingman offers a user-friendly interface and easy setup process, it lacks customization and reporting features, which could limit its adaptability to specific business needs
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Inefficient segment skipping feature: The feature that allows users to skip to the next or previous segment of a call could be improved, as it currently does not function as efficiently as desired
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Confusion over its function: Some users have expressed that there is confusion over Wingman being a note-taking app and not a person, suggesting that a name change in Zoom to Wingman note-taker could help clarify its function.
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Inaccurate transcription service: Despite its many benefits, Wingman's transcription service has been reported as unreliable, often producing inaccurate written transcripts that are not reliable enough for formal use
Main features
Starting Price
Free Plan
Track team performance
Improve sales performance
Create a call library
Get a clear view of your pipeline
Keep your data secure
Starting Price
$60
/ user / month
Free Plan
No
Track team performance
Improve sales performance
Create a call library
Get a clear view of your pipeline
Keep your data secure
What is Wingman by Clari?
How Wingman by Clari compare to similar software?
Product
Price
$60
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Wingman by Clari best for according to our reviewers?
Customer Success Teams: This software is also beneficial for customer success teams, as it allows for easy review and categorization of calls, assisting with onboarding and overall team improvement
Sales Teams: Wingman empowers sales teams by making it easy to adapt, coach, and share knowledge. It integrates with Zoom and Outreach to streamline sales processes
Product Managers: Wingman is useful for product managers as it allows them to cut long calls into small segments and share them with their team, facilitating better understanding of customer feature requests
Account Managers: Account managers can benefit from Wingman's ability to automatically log calls, meetings, emails, and other activities, creating an automated sales record and simplifying account management
Client-facing Departments: Wingman can be used by any client-facing department, as it provides the ability to replay and transcribe calls, enabling full participation in calls and the ability to revisit any missed information later.
Wingman by Clari Reviews
4.6
Wingman by Clari rating
4.8
Ease of use
4.7
Customer service
4.7
Value for money
4.5
Likelihood to recommend
4.6
Features
13 Wingman by Clari Reviews
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Martha C
Revolutionizing Customer Call Analysis: A Must-Have for Client-Facing Teams!
Before using Wingman, my meeting analysis was subpar, particularly for long, hour-long meetings. However, since starting to use Wingman, I've been able to take better notes, understand and analyze calls more effectively, and derive more concise action points. This has benefited both external and internal stakeholders. I can trim important discussions and create game tapes for internal sharing and future reference. The Sales and Customer Success teams in my organization also use Wingman, streamlining our processes and improving our analysis of long calls. I find the game tape feature particularly valuable as it allows me to cut long calls into small segments and share them with my team. For instance, I can cut a segment where the customer talks about a feature request and share it with my Product managers. However, there are areas for improvement. The transcript isn't always accurate and sometimes fails to capture simple words or sentences correctly. Also, the feature that allows you to skip to the next or previous segment could be improved.
July 1, 2024
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Evelyn Miller
Excellent Value for Money: Wingman - A Comprehensive and Affordable Sales Solution
Lastly, the value for money that Wingman offers is excellent. It's a comprehensive solution that caters to all our sales needs without breaking the bank.
June 24, 2024
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Pierce
Exceptional Customer Support: Clari's Responsive Assistance with Wingman
I'm impressed with the customer support provided by Clari. They are responsive and always ready to assist with any issues related to Wingman
June 18, 2024
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Kenneth
Wingman: Impressive at First Glance, Exceptional in Depth!
I value the reliability of the transcription service in Wingman by Clari, particularly its accuracy in identifying speakers in multi-participant calls. I sometimes find the webpage challenging to navigate and a bit overwhelming. However, I'm generally pleased with its features. I switched to Clari Copilot because of its cost and the previous software's lack of quality features.
June 8, 2024
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Heather W
Excelling with Wingman by Clari: A Seamless Experience
I think Wingman-by-Clari is excellent. It has great features and is easy to use and implement. So far, I've encountered no issues. Everything is going smoothly.
June 1, 2024
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Lisa F
Diving into Wingman: A Call Recording Powerhouse
Overall, I think Wingman by Clari is a good platform for recording calls and it simplifies the process of recording sales calls. I find the call analytics, especially the talk ratio, very useful. However, I find the transcription service unreliable as the written transcripts are often inaccurate and not reliable enough for formal use.
May 26, 2024
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Bryan J
Wingman's Call Transcription: A Game-Changer for Sales Strategies
Wingman's ability to transcribe and analyze calls has been a game-changer for our team. It allows us to review our conversations, identify areas of improvement, and develop more effective sales strategies
May 21, 2024
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Benjamin Jones
Top-notch Analytics for Customer Behavior Understanding
The analytics provided by Wingman are top-notch. They help me understand customer behavior better, enabling me to tailor my approach accordingly
May 14, 2024
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Kyle Davis
Top-notch Sales Recording Solution on the Market
My overall experience with Wingman by Clari has been extremely positive. I find it user-friendly and easy to navigate. It automatically logs my calls, meetings, emails, and other activities, creating an automated sales record. It integrates well with popular CRM systems and has strong tracking capabilities, allowing me to monitor sales performance across multiple channels. It also features an automated meeting scheduling tool. This software simplifies tracking my sales activities, managing my accounts, and setting up calls with prospects and clients, helping me close deals faster. Some drawbacks include a lack of customization and reporting features, but these are compensated by its easy setup process and user-friendly interface. It also offers unique features like automated meeting scheduling and advanced tracking capabilities.
May 5, 2024
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Grace R
Affordable and Impressive!
Sushma was incredibly helpful and quick to respond to my queries. The support team was also fantastic and very responsive! The product is extremely user-friendly. The onboarding process was quick thanks to their concise, informative videos that guide you on how to use the system. My favorite part of the system is reviewing the calls and categorizing parts of the calls to assist with sales onboarding and overall sales team improvement when dealing with objections. I firmly believe it can be used not only for sales teams, but for every client-facing department. The transcript could use a bit of improvement. I chose Clari Copilot because it's much cheaper, but still has the most important features such as keywords (topics), game tampes, filters, etc.
April 29, 2024
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Kayla Williams
Wingman: A Game-Changer in CRM Software
I've been using Wingman for several months now and it has greatly enhanced my productivity. Its user-friendly interface and robust features make it a standout in the CRM software market
April 22, 2024
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Patricia M
An Exceptional Digital Sidekick
Wingman has significantly reduced my work-related stress. I no longer have to worry about my notes being incoherent or missing information when people speak too quickly. I can now fully participate in my calls and revisit any missed information later. The integration process was seamless and our clients understand why we use Wingman. It has been instrumental in reviving stalled projects and understanding complex client needs. The ability to replay and transcribe provides me with flexibility for all client needs. However, I wish there was a simpler way to inform people that Wingman is a note-taking app, not a person. Perhaps changing the name in Zoom to "Wingman note-taker" could help. I chose Wingman over Clari Copilot because it was less expensive.
April 15, 2024
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Mary
Seamless Integration: Boosting Efficiency with Wingman's Interoperability
I appreciate how Wingman integrates seamlessly with other platforms we use. This interoperability has streamlined our workflow and increased efficiency
April 13, 2024