Pros from reviewers
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Impressive features: 8x8 offers a range of impressive features, including a chat feature for daily communication with staff, and an app that allows employees to use their mobile phones as their desk phones
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Excellent customer service: 8x8's customer service has been consistently supportive for long-term users, making the process of purchasing new phones and setting them up straightforward
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Quick response from support team: The 8x8 support team is appreciated for their quick responses to issues and queries, providing exceptional customer service.
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Cost-effective: 8x8 is an ideal phone system for businesses of all sizes due to its cost-effectiveness, offering features such as a customized auto-attendant message that handles calls, and the ability to manage business hours, messages, and the phone system from an app and the website
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User-friendly: The 8x8 software is user-friendly and can be adjusted to individual needs at any time, allowing users to record different voicemail messages for different situations and manage calls effectively from their computers
Cons from reviewers
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Poor mobile app performance: The Android mobile app has been criticized for its lack of user-friendliness and poor call quality. Some users have reported that people on the other end of the call have difficulty hearing them
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Lack of transparency and communication: Several users have reported that 8x8 has been unresponsive to their queries and complaints. This includes issues with overcharging, service upgrades without consent, and difficulty cancelling accounts
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Difficulty with configuration changes: Users have reported that making configuration changes is overly complicated, as the settings are not always intuitive. This can make the software difficult to use and adapt to individual needs.
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Billing inaccuracies: Some users have reported significant issues with billing, including being double charged and having difficulty receiving refunds. This has led to a lack of trust in the company's financial practices
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Frequent service interruptions: Some users have reported frequent service interruptions and dropped calls. This has led to dissatisfaction among customers, particularly those using the service for business purposes
Main features
Starting Price
Free Plan
Seamless communication
Cost savings superpower
Business continuity
Time-saving automation
Flexibility at your fingertips
Starting Price
N/A
Free Plan
No
Seamless communication
Cost savings superpower
Business continuity
Time-saving automation
Flexibility at your fingertips
What is 8x8?
How 8x8 compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is 8x8 best for according to our reviewers?
Small businesses: Small businesses, such as a landscape and hardscape business, can benefit from 8x8's cost-effective and feature-rich phone system. It allows for easy management of business hours, messages, and the phone system from an app and the website
Tech and communications professionals: Professionals in the tech and communications industry can appreciate 8x8's quick response to issues and queries, making it a reliable tool for their work
Businesses needing a customizable phone system: 8x8 allows businesses to customize their phone system to their needs, including the ability to record different voicemail messages for different situations and manage calls from anywhere with internet or cellular service
Businesses with remote employees: 8x8 is a great tool for businesses with remote employees, as it allows for seamless communication through its chat feature and mobile app. The app can be used as a desk phone, which has been particularly useful during the COVID work from home period
Businesses with high call volumes: For businesses that handle a high volume of calls, 8x8's ability to connect to a desk phone or use the internet to make calls from a work number can be highly beneficial. It also allows for text messaging from the work number.
8x8 Reviews
3.8
8x8 rating
4.2
Ease of use
3.5
Customer service
4.0
Value for money
3.9
Likelihood to recommend
4.1
Features
13 8x8 Reviews
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Richard Rodriguez
My Positive Experience with 8x8 Web-Based IP Phone Service
I've had quite an experience with 8x8! As a web-based IP phone, it was incredibly functional and met my project needs perfectly. The service was always responsive and on point. When it came time to adjust my account, the process was smooth and hassle-free. I was pleasantly surprised when I saw a charge of $7 CAD on my account, which was a fair price for the excellent service they provided. Their customer service was top-notch, always returning my calls promptly. The fact that they are a large corporation didn't deter them from providing personalized service. I'm definitely looking forward to doing business with them again!
July 2, 2024
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Kyle E
8x8: A Stellar IP Phone Client for Desktop Use
The 8x8 software is effective for managing and making calls from my computer. I value its ability to connect to my desk phone or use the internet to make calls from my work number. However, I found the Android mobile app less user-friendly and had trouble receiving calls on it. I mainly use the computer app to handle my phone calls and texts from my work number. It works as required and I appreciate being able to text from it too. I attempted to use the mobile app to make calls from my work number using my cell phone, but encountered problems with call quality. Several people mentioned they couldn't hear me. When I switched to my cell phone's default dialer, the call quality got better. The mobile app had a few other minor issues, so I ended up removing it and now only use the computer software while at my desk.
June 23, 2024
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Yara G
Experiencing 8x8's Exceptional Service Standards and Diligence
I am genuinely impressed with the thoroughness and attention to detail that 8x8 has shown. After paying the service fee, they took the extra step to verify our credentials, ensuring the integrity of their platform. They requested proof of our LLC registration in the USA, which we promptly provided. To my surprise, they went above and beyond to cross-check the information with the county. This level of diligence is rare and commendable. Although there was a minor hiccup with the county not confirming our registration, despite us having all the necessary documents and an EIN from the IRS, I appreciate their commitment to maintaining a secure and trustworthy platform. I have now requested to close the application and get a refund, and I am confident that they will handle this with the same professionalism they've shown so far. I am looking forward to resolving this issue and continuing to use their services. I will make sure all my company employees know about the exceptional service standards of 8x8 and leave glowing reviews on all platforms.
June 15, 2024
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Jason C
Enhancing Performance: The Value of 8x8's Call Recording Feature for HR Managers
As an HR manager, I find the call recording feature of 8x8 very useful for training and quality assurance purposes. It has helped improve our team's performance
June 9, 2024
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Rosalind M
Scalability at its Best: 8x IT Review
As a business owner, I value the scalability of 8x It grows with my business, accommodating new users easily without compromising performance
June 2, 2024
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Peter
Caution: Subpar Service and No Support - SMS Functionality Fails
I initially had a terrible experience with 8x8 until I encountered Nella Bustria and Sridhar Bala Mukundhan. Both Nella and Sridhar demonstrated exceptional patience and outstanding customer service. They assisted me from start to finish, and now the product is functioning well. I plan to leave another review of my SMS in 3-4 months.
May 27, 2024
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Leland G
Excessive Services in 8x8 Software…
I find that there are too many service interruptions with 8x8. Also, making configuration changes is overly complicated as the settings are not always intuitive.
May 20, 2024
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Peter Davis
Lacking Essential Data
I believe that the 8x8 software could improve by making caller ID and ring group information available on voicemail. I also think that call logs should consistently include all calls, even those made while on Do Not Disturb mode or calls answered by another extension, along with the caller ID and ring group or number dialed.
May 14, 2024
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Marshall D
Highly Recommended: The Professionalism and Value of 8x8
I firmly believe that 8x8 is an incredibly professional company. They charged me a price that truly reflects the quality of their service and maintained clear communication throughout the process. I would strongly recommend them to anyone, they're absolutely worth every penny!
May 5, 2024
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Bruce Miller
Exploring 8x8's Customer Service and Growth Strategy
My experience with 8x8's customer service was truly a learning curve. Their Tier 1 support was always on hand, ensuring that all my calls were attended to, even if it meant spending a little extra time on hold. I found it quite intriguing that even when I provided my phone number, their system offered an extra layer of security by not immediately identifying me. What's more, they've recently made changes to their referral partner program, which I believe is a strategic move for the company's growth. I'm excited to see where this new direction takes them!
April 30, 2024
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Walter Davis
8x8: Keeping Remote Workers Connected
As a remote worker, 8x8 has been instrumental in keeping me connected with my team. The mobile app is user-friendly and reliable
April 21, 2024
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Tate G
Ideal Business Communication Solution!
I absolutely adore 8x8 virtual office and can't envision switching to any other phone software. It's smooth and loaded with impressive features. I've been a user of 8x8 for over 5 years and their customer service has consistently been extremely supportive. Purchasing new phones for new hires is simple and the setup process is straightforward. I especially love the chat feature which we utilize daily for communication with all staff. We also value the app, which all employees have on their phones and have been using as their desk phone during the COVID work from home period. There are occasional delays, but issues are seldom. I opted for 8x8 X Series as it was the clear choice for me. I'm pleased to see that 8x8 values my 5-star experience with them.
April 13, 2024
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Julie B
Efficient Unified Communications Platform for Project Managers
As a project manager, I found 8x8's unified communications platform to be incredibly efficient
April 13, 2024