Pros from reviewers
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Rich data collection: Glassbox provides richer data compared to other software, enabling users to gain better insights and make improved decisions
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Integrated session replay and analytics: Glassbox's fully integrated session replay to analytics provides valuable insights needed to enhance the customer journey on a website
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Direct addressing of user issues: Glassbox allows users to directly address issues from a user's perspective, eliminating guesswork and enabling more accurate problem-solving.
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Straightforward user interface: Glassbox's simple and intuitive interface makes it accessible to users, regardless of their familiarity with the software
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Exceptional session recording: Glassbox's session recording feature exceeds expectations, providing detailed and accurate recordings of user sessions
Cons from reviewers
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Bright and predominantly white UI: Some users find the user interface of Glassbox to be too bright and predominantly white, which can be straining to the eyes. A dark mode option could improve the user experience
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Spam or irrelevant requests in session recording: Within the session recording feature, there seem to be some spam or irrelevant requests that could potentially be muted or filtered. This could improve the quality of the recorded sessions
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Issue with deep linking: There is an issue with deep linking in Glassbox. When a user receives a link to a specific tab in Glassbox and clicks it without prior login, it redirects them to the login page. After logging in, instead of taking the user directly to the tab from the link, it directs them to the main page
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Basic reports: The reports provided by Glassbox are fairly basic and need configuration for detailed information. This could be improved to provide more detailed insights without the need for additional configuration
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Confusing interface: Some users find the interface of Glassbox to be confusing, with many steps to go through to get the data they want. Some of the terminology is also unclear to newcomers. More live demonstrations and clearer instructions could improve this issue.
Main features
Starting Price
Free Plan
Session recordings
Heatmaps
Integration with other tools
Form analysis
Automatic alerts
Starting Price
N/A
Free Plan
No
Session recordings
Heatmaps
Integration with other tools
Form analysis
Automatic alerts
What is Glassbox?
How Glassbox compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Glassbox best for according to our reviewers?
Session recording users: Users who require session recording features would benefit from Glassbox. The software provides exceptional handling of background requests and exceeds expectations in this area
Data analysts: Glassbox is ideal for data analysts as it provides rich data that can lead to better insights and improved decision-making. The software makes all struggles and issues visible, eliminating the need for tagging
Customer experience managers: Those responsible for enhancing a website's customer journey would find Glassbox useful. The software provides fully integrated session replay to analytics, offering insights needed to improve the customer experience
User interface enthusiasts: Individuals who appreciate straightforward and simple user interfaces would find Glassbox suitable. The software is easy to understand and navigate, even for users who aren't familiar with it
Troubleshooters: Users who need to directly address issues from a user's perspective would find Glassbox beneficial. The software allows for easy access to user sessions with all API requests and responses, aiding in troubleshooting.
Glassbox Reviews
4.8
Glassbox rating
5.0
Ease of use
4.5
Customer service
4.8
Value for money
5.0
Likelihood to recommend
5.0
Features
13 Glassbox Reviews
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Jacqueline F
Genuine Gems!!
The online customer service was excellent, they communicated well during the purchase and shipping process and were prompt in their responses. I purchased the Black Edition sunglasses which fit my boyfriend perfectly. He absolutely loved them! The packaging was also impressive, very simple and classy.
June 29, 2024
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Jean A
Observing Client Interactions with Glassbox
I appreciate the feature in Glassbox that allows me to view customer sessions as it provides me with a lot of information. However, I wish it could display more logs. I think the software is excellent, but sometimes I find the search area or the filter section to be not so user-friendly.
June 23, 2024
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Laura Johnson
A Jewel of a Software Store
My experience at Glassbox was not only rewarding with a beautiful piece of jewelry, but also left me satisfied and confident in my purchase. If you're in search of a jewelry store offering a broad range, high quality, outstanding customer service, and customization options, Glassbox should be your first choice. It's a remarkable jewelry store worth discovering.
June 15, 2024
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Isabella E
Quality and Uniqueness: A Review on Glassbox
I believe that Glassbox offers high-quality and unique products that are not available from other brands. I particularly love my gold compass necklace as it enhances my appearance remarkably. The customer service is excellent and with Glassbox, you can never go wrong.
June 11, 2024
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Gary E
Profound Insights Unveiled
The best aspect of Glassbox is its feature that allows us to view our customer sessions. The replay gives us in-depth understanding of their experience, which helps us to take necessary actions. However, we've encountered problems with its performance and the lengthy process of screen recreation. We moved to Glassbox from Contentsquare because of the latter's high system maintenance costs. Plus, Glassbox provides better insights into the customer journey.
June 3, 2024
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Adam Johnson
Shopping with Glassbox since
I've been a customer of Glassbox since before it was even called Glassbox. Everything they offer is unique and of high quality. Glassbox provides the perfect finishing touch to any outfit and their everyday essentials always make me stand out from the crowd. Their attention to detail is unmatched.
May 27, 2024
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Russell Smith
Glassbox Improves Software Reliability with Session Replay
As a quality assurance specialist, Glassbox has been instrumental in improving our software's reliability. Its ability to replay sessions allowed us to pinpoint exactly when and where errors occurred
May 20, 2024
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Christine Martinez
Boosting CX with Glassbox
The best aspect of Glassbox is its fully integrated session replay to analytics, giving us the insights needed to enhance our website's customer journey. However, the reports are fairly basic and need configuration for detailed information. We transitioned to Glassbox as its AI-driven insights could interpret our users' behavior, a task we had to manually set up with Contentsquare.
May 13, 2024
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Isabella N
Real-Time Analytics with User-Friendly Interface
its real-time analytics provided me with immediate insights into my application's performance. The user-friendly interface made it easy to navigate and understand the data
May 6, 2024
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Donald
Glassbox: An Invaluable Tool for Software Developers
As a software developer, I found Glassbox to be an invaluable tool for debugging and testing
April 28, 2024
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Richard Garcia
Great Product with Quick Response from Glassbox
I am pleased with the quality of Glassbox and the prompt response from Collins. The delivery was also timely.
April 22, 2024
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Alexander
Elegance Meets Simplicity: A Review on Glassbox
I am very pleased with the excellent customer service and the quality of the products for their price at Glassbox.
April 16, 2024
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Neo G
Grasping Customer Actions with Glassbox
Before using Glassbox, I had difficulty understanding user actions. However, Glassbox has made it easier for me to track these actions and understand the exact steps taken by the user. Although I'm not very familiar with the system, which can seem complex if you're not acquainted with all its incredible features. I switched to Glassbox because it provides richer data, enabling me to gain better insights and make improved decisions. The fact that there's no need for tagging, and all struggles and issues are visible, is a significant advantage for me.
April 15, 2024