12 Best Alternatives to LiveAgent in May 2024
Alternatives & Competitors to LiveAgent
- 1. Zoho
- 2. HubSpot
- 3. Freshdesk
- 4. LiveChat
- 5. Intercom
- 6. Front
- 7. Help Scout
- 8. Zendesk
- 9. Freshchat
- 10. Freshcaller
- 11. Freshworks
- 12. Botnation
Here are competitors or alternatives to LiveAgent and other similar Customer Support software. You need to consider some important factors when choosing a tool like LiveAgent for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to LiveAgent that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of LiveAgent. Discover sofware like Zoho, HubSpot, Freshdesk or LiveChat.
List of Alternatives to LiveAgent
From Customer Support tools, we have selected the best alternatives to LiveAgent based on reviews for each solution and similarities with LiveAgent. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.
Description
The Zoho platform brings together in a single tool all the functionalities your startup needs to manage and optimize customer relations on a daily basis.
Zoho compared to LiveAgent
LiveAgent is a better solution based on percentage of positive reviews than Zoho: 97 vs 85
LiveAgent is a better solution for customer support than Zoho: 4.8 vs 4.6
LiveAgent pricing plans are more competitive than Zoho: 4.6 vs 4.3
Zoho is better at number of features than LiveAgent: 85 vs 62
Zoho: Pros & Cons
Best features
-
- Centralize your needs
-
- Accelerate sales across all channels
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- Optimize your company finances
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- Collaborate seamlessly
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- Manage employees
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- Manage your projects efficiently
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- Deploy marketing campaigns
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- Offer quality customer service
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- Develop customized applications
Zoho pricing
Free
Enterprise
Contact salesBasic
$59 / monthStandard
$119 / monthProfessional
$299 / month
Description
The HubSpot suite makes it easy to manage your customer throughout their life cycle: web site visit, form completion, phone call and emails exchange, quote signing, support and upsell.
HubSpot compared to LiveAgent
LiveAgent has more positive reviews than HubSpot: 97 vs 93
LiveAgent is better at support than HubSpot: 4.8 vs 4.4
LiveAgent is easier to use than HubSpot: 4.5 vs 4.4
LiveAgent is more suitable for small businesses thanks to its good value for money than HubSpot: 4.6 vs 4.3
HubSpot: Pros & Cons
Best features
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- Automation and workflows
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- Reporting and analytics
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- Lead scoring and segmentation
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- Content management
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- Integrations and API
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- Sales pipeline management
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- Sales email tracking and templates
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- Predictive lead scoring
Description
Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.
Freshdesk compared to LiveAgent
LiveAgent has better positive reviews compared to Freshdesk: 97 vs 94
LiveAgent is better at customer service than Freshdesk: 4.8 vs 4.7
LiveAgent is better at value for money than Freshdesk: 4.6 vs 4.3
Freshdesk is more versatile than LiveAgent: 94 vs 62
Freshdesk: Pros & Cons
Best features
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- Optimize ticket management
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- Give users autonomy
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- Enhance customer satisfaction
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- Centralize knowledge base
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- Opt for multi-channel support
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- Ensure team collaboration
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- Access customized performance reports
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- Strengthen data security
Freshdesk pricing
Free
Growth
$15 / user / monthPro
$51Enterprise
$83 / user / month
Description
LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.
LiveChat compared to LiveAgent
LiveAgent has better positive reviews compared to LiveChat: 97 vs 96
LiveAgent is better at customer service than LiveChat: 4.8 vs 4.6
LiveChat is more user friendly than LiveAgent: 4.7 vs 4.5
LiveAgent is better at value for money than LiveChat: 4.6 vs 4.5
LiveAgent has more options than LiveChat: 62 vs 59
Why is LiveChat a good alternative to LiveAgent?
LiveChat is a great alternative to LiveAgent because of its simple and easy-to-use interface. The platform offers seamless integrations with other business software and features customizable chat windows, automated greetings, and chat transcripts. Unlike LiveAgent, LiveChat has a more straightforward pricing model, making it easier to understand and set up. Its reporting and analytics tools provide valuable insights for businesses of all sizes, helping them measure the success of their customer service efforts. With its excellent customer support and user-friendly platform, LiveChat is an excellent option for businesses looking to improve their customer engagement and support.
What are the differences between LiveChat and LiveAgent?
LiveChat and LiveAgent are both customer service solutions, but they have different focuses and features. LiveChat is primarily a live chat software, specializing in real-time customer support and sales interactions. It's excellent for businesses looking to engage with website visitors through chat and optimize conversions. In contrast, LiveAgent is a comprehensive customer support platform that includes live chat functionality along with ticketing, email support, and call center features. It provides a broader range of customer service channels and tools, making it suitable for businesses seeking an all-in-one solution for managing customer interactions across various channels. The choice between the two depends on your specific needs, with LiveChat excelling in live chat interactions and LiveAgent offering a more comprehensive customer support suite.
LiveChat: Pros & Cons
Best features
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- Optimize customer service performance
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- Manage teams
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- Contact your prospects from multiple channels
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- Access reports on your agents and their performance
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- Secure your data
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- Boost user engagement
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- Set up optimized and customized chats
LiveChat pricing
Enterprise
Contact salesStarter
$20 / user / monthTeam
$41 / user / monthBusiness
$59 / user / month
Description
Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.
Intercom compared to LiveAgent
LiveAgent has better positive reviews compared to Intercom: 97 vs 90
LiveAgent is better at customer service than Intercom: 4.8 vs 4.5
LiveAgent is more suitable for small businesses thanks to its good value for money than Intercom: 4.6 vs 4.0
Intercom is more versatile than LiveAgent: 159 vs 62
Why is Intercom a good alternative to LiveAgent?
Intercom is a great alternative to LiveAgent because it offers an all-in-one platform that can handle customer communication, sales automation, and customer support. With Intercom, you get advanced messaging features like smart campaigns, chatbots, and live chat. You can also manage leads and automate repetitive tasks like booking appointments, sending emails, and collecting customer data. Intercom also provides detailed analytics and reports to help you track your performance and make data-driven decisions. In comparison, LiveAgent has fewer features and is more focused on traditional ticketing systems and chat support. Overall, if you want a comprehensive solution that covers various aspects of customer communication, Intercom is a better choice than LiveAgent.
What are the differences between Intercom and LiveAgent?
Intercom and LiveAgent are distinct customer engagement platforms with unique features. Intercom is renowned for its live chat and messaging capabilities, prioritizing real-time communication with customers. It excels in user segmentation and personalized messaging, making it ideal for businesses focused on customer engagement and marketing. LiveAgent, conversely, offers a comprehensive, all-in-one customer support platform with live chat, ticketing, email, and call center functionalities. It emphasizes efficient support operations and multi-channel communication. The choice depends on your specific needs; Intercom is suitable for businesses seeking robust customer engagement, while LiveAgent is better suited for those looking for a consolidated, multi-channel support solution.
Intercom: Pros & Cons
Best features
-
- Collaborate with your team
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- Multilingual support
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- Customer feedback and surveys
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- Performance analytics
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- Automate conversations
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- Chat with your customers in real time
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- Easily onboard new customers
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- Access data to personalize customer conversations
Intercom pricing
Pro
Book a demoPremium
Book a demoStarter
$74 / month
Description
Front is a customer operations platform designed to streamline communication for teams, enabling them to deliver exceptional service at scale. It combines the efficiency of a help desk with the familiarity of email, offering built-in collaboration, visibility, and efficiency.
Front compared to LiveAgent
LiveAgent has better positive reviews than Front: 97 vs 91
LiveAgent is better at customer support than Front: 4.8 vs 4.5
LiveAgent is more suitable for small businesses thanks to its good value for money than Front: 4.6 vs 4.2
Front has more features than LiveAgent: 128 vs 62
Front: Pros & Cons
Best features
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- Unified inbox
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- Collaboration tools
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- Automated routing
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- Customizable workflows
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- Insightful analytics
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- Integrated apps
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- Email templates
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- Advanced search and archiving
Front pricing
Starter
$19 / user / monthGrowth
$59 / user / monthScale
$99 / user / monthPremier
$229 / user / month
Description
The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.
Help Scout compared to LiveAgent
LiveAgent has better positive reviews than Help Scout: 97 vs 95
LiveAgent is better at customer support than Help Scout: 4.8 vs 4.7
Help Scout's user interface is more convenient than LiveAgent: 4.7 vs 4.5
LiveAgent pricing plans are more competitive than Help Scout: 4.6 vs 4.4
Help Scout has more functions than LiveAgent: 71 vs 62
Help Scout: Pros & Cons
Best features
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- Empower your customers with Docs, Chat, and Messaging
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- Benefit from a shared inbox
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- Harness the power of chat for your customer service
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- Maximize your efficiency with customizable workflows
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- Personalize your customer interactions with Mailbox Behaviors
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- Save time with automation
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- Continuously improve your processes
Help Scout pricing
Pro
Contact salesStandard
$25 / user / monthPlus
$50 / user / month
Description
Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.
Zendesk compared to LiveAgent
LiveAgent has more positive reviews than Zendesk: 97 vs 89
LiveAgent is better at support than Zendesk: 4.8 vs 4.3
LiveAgent is easy to use compared to Zendesk: 4.5 vs 4.3
LiveAgent pricing plans are more competitive than Zendesk: 4.6 vs 4.2
Zendesk has more functions than LiveAgent: 182 vs 62
Why is Zendesk a good alternative to LiveAgent?
Zendesk is a great alternative to LiveAgent because it offers a user-friendly platform that can adapt to your business needs. It provides a comprehensive set of features that can help you manage your customer service efficiently, including ticket management, chat support, and knowledge base. Zendesk's reporting and analytics tools also help you gather valuable insights about your customers and your team's performance. Additionally, Zendesk's integrations with other software tools make it easy to streamline your processes and communication channels. Overall, Zendesk offers a reliable solution for businesses looking to improve their customer support and streamline their operations.
What are the differences between Zendesk and LiveAgent?
Zendesk and LiveAgent are distinct customer support solutions, each with unique strengths. Zendesk offers a versatile and scalable platform, renowned for its comprehensive ticketing system, knowledge base, and customer self-service options. It excels in analytics and reporting, allowing businesses to gain deep insights into customer interactions. LiveAgent, on the other hand, provides an all-in-one customer support platform with live chat, ticketing, email, and call center functionalities, emphasizing multi-channel support. LiveAgent's strength lies in its unified approach, offering a centralized hub for customer communication. The choice depends on specific needs; Zendesk suits those looking for robust analytics, while LiveAgent is ideal for integrated, multi-channel support.
Zendesk: Pros & Cons
Best features
-
- Knowledge base
-
- Automation and workflow
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- Reporting and analytics
-
- Customer engagement
-
- Customization and branding
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- Ticketing system
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- Multichannel support
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- Integration
Description
Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.
Freshchat compared to LiveAgent
LiveAgent has better positive reviews than Freshchat: 97 vs 79
LiveAgent is better at customer support than Freshchat: 4.8 vs 4.2
LiveAgent is better at value for money than Freshchat: 4.6 vs 4.0
Freshchat has more options than LiveAgent: 79 vs 62
Freshchat: Pros & Cons
Best features
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- Respond quickly to customer requests with the chatbot
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- Optimize team management
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- Get real-time performance reports
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- Communicate with customers via your various messaging apps
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- Boost your team's productivity
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- Communicate in 33+ languages
Freshchat pricing
Free
Growth
$19 / user / monthPro
$50 / user / monthEnterprise
$88 / user / month
Description
A simple solution to manage all your telephony needs: call center, customer support, sales, daily calls, etc.
Freshcaller compared to LiveAgent
LiveAgent has better positive reviews compared to Freshcaller: 97 vs 74
LiveAgent is better at customer service than Freshcaller: 4.8 vs 3.8
LiveAgent is easier to use than Freshcaller: 4.5 vs 3.9
LiveAgent is more suitable for small businesses thanks to its good value for money than Freshcaller: 4.6 vs 3.8
Freshcaller has more functions than LiveAgent: 63 vs 62
Freshcaller: Pros & Cons
Best features
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- Simplified number management
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- Set up and management of call centers
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- Performance monitoring & reporting
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- Collaboration & productivity
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- Interactive Voice Response (IVR) system
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- Advanced call analytics
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- Call routing and queuing
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- Multi-level permissions
Freshcaller pricing
Free
Growth
$16 / user / monthPro
$42 / user / monthEnterprise
$75 / user / month
Description
Freshworks makes it easy to centralize, share and understand data across your business. Your marketing, sales and customer service teams work on the same data to offer a unique and personalized experience to each of your leads and customers.
Freshworks compared to LiveAgent
LiveAgent has more positive reviews than Freshworks: 97 vs 85
LiveAgent is better at support than Freshworks: 4.8 vs 4.6
LiveAgent is more suitable for small businesses thanks to its good value for money than Freshworks: 4.6 vs 4.4
LiveAgent has more features than Freshworks: 62 vs 52
Why is Freshworks a good alternative to LiveAgent?
Freshworks presents a compelling alternative to LiveAgent for businesses seeking robust customer support solutions. Freshworks offers a comprehensive suite of customer engagement tools, including Freshdesk and Freshchat, designed to streamline support operations. Its intuitive interface, scalability, and affordability make it an attractive option. Freshdesk, in particular, excels in ticket management, self-service options, and knowledge base creation. Freshchat empowers real-time customer interactions via chat, enhancing customer engagement. Additionally, Freshworks boasts seamless integrations and robust reporting capabilities, enabling businesses to tailor their customer support to their specific needs. With its feature-rich offerings and user-friendly approach, Freshworks is a strong contender for companies aiming to enhance their customer support operations.
What are the differences between Freshworks and LiveAgent?
Freshworks and LiveAgent are distinct customer support platforms with notable differences. Freshworks offers a wide range of tools, including Freshdesk and Freshchat, which prioritize efficient ticket management and real-time chat interactions. It emphasizes scalability, affordability, and user-friendliness. In contrast, LiveAgent provides a comprehensive, all-in-one customer support solution with features like live chat, ticketing, email, and call center capabilities. It's known for its multi-channel support and versatility. The choice between the two hinges on specific needs; Freshworks is ideal for businesses looking for an array of customer engagement tools, while LiveAgent is suitable for those seeking a consolidated, multi-channel support platform.
Freshworks: Pros & Cons
Best features
-
- Improved ticket management
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- Collaboration
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- Analytics and reporting
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- Automate your sales process
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- Omnichannel support
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- AI-powered chatbots
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- Multilingual support
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- Personalize interactions with your leads and customers
Description
Botnation is the tool that will allow you to create chatbots in just a few minutes, for all your platforms: website, WordPress, Facebook Messenger, or WhatsApp.
Botnation compared to LiveAgent
LiveAgent has more positive reviews than Botnation: 97 vs 89
LiveAgent is better at support than Botnation: 4.8 vs 4.6
LiveAgent pricing plans are more competitive than Botnation: 4.6 vs 4.5
Botnation has more functions than LiveAgent: 89 vs 62
Botnation: Pros & Cons
Best features
-
- Benefit from artificial intelligence
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- Transfer conversations to your customer service team
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- Import and export your collected data
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- Integrate your tools
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- Create your chatbot quickly
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- Integrate your chatbot to all your platforms
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- Advanced natural language processing
Botnation pricing
Free
Starter
$29 / monthBusiness
$49 / monthTeam
$89 / month