Pros from reviewers
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Ease of customer self-onboarding: WalkMe simplifies the onboarding process for new customers, allowing customer success teams to focus on renewals and expansions with existing clients
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Interactive digital walkthroughs: WalkMe provides interactive digital walkthroughs that make it easy for customers to understand and use a platform without needing help from a support team
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High level of customization: WalkMe offers a high level of customization, with intuitive triggers and flows that are easy to use and train others on
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Enhanced customer relationships: WalkMe enhances customer relationships by making interactions smoother and easier, providing numerous excellent tools and features with minimal limitations.
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Detailed user education: WalkMe allows customer success and UX teams to execute detailed user education without the need for extensive involvement from an engineering team
Cons from reviewers
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Difficult to manage during frequent updates: The WalkMe software can be challenging to manage when frequent updates to the digital walkthroughs are needed, especially during periods of significant changes to the platform
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Time-consuming to master all functionalities: WalkMe is a comprehensive platform and mastering all its functionalities can be time-consuming, particularly for those not skilled in JavaScript and CSS
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Poor customer support: Some users have reported that WalkMe's support team stopped responding to their queries and struggled to finalize their cancellation request
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Steep learning curve: Despite its many features, some users have found that the learning curve for WalkMe was steeper than anticipated
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Limited hosting capabilities: WalkMe does not support hosting resources like videos and documents, only allowing for the addition of private links.
Main features
Starting Price
Free Plan
Analytics and Automation
Cloud-based Platform
Cross-Platform Adaptability
Interactive Guidance
Artificial Intelligence
Starting Price
N/A
Free Plan
No
Analytics and Automation
Cloud-based Platform
Cross-Platform Adaptability
Interactive Guidance
Artificial Intelligence
What is Walkme?
How Walkme compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Walkme best for according to our reviewers?
Web Design Agencies: These agencies can use WalkMe to help their end users better understand and use their software, making their platform more intuitive and user-friendly
New Employees: WalkMe is user-friendly and allows for easy creation of various tools to assist users and train new employees, with the ability to track their training progress through reports
Customer Success Teams: WalkMe allows these teams to focus on renewals and expansions with existing clients by speeding up the onboarding process for new customers. It also enables them to execute detailed user education without the need for extensive involvement from the engineering team
React Native Developers: Despite some users having issues with support and cancellation, WalkMe offers integration with React Native, which can be beneficial for developers working with this framework
Non-Technical Individuals: WalkMe is easy to use for non-technical individuals, allowing them to create any type of WalkMe function. However, it may be more suitable for form-based applications than complex non-linear ones.
Walkme Reviews
4.5
Walkme rating
3.5
Ease of use
4.5
Customer service
3.9
Value for money
4.0
Likelihood to recommend
4.3
Features
13 Walkme Reviews
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Kenneth Rodriguez
Enhanced Efficiency: WalkMe's Interoperability with Other Platforms
I appreciate how WalkMe can be integrated with other platforms I use regularly. This interoperability has greatly enhanced my efficiency
July 2, 2024
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David
Exceptional Tool for Customer Engagement
I consider WalkMe to be innovative and intelligent. It has greatly enhanced our customer relationships by making interactions smoother and easier. The software provides numerous excellent tools and features, with minimal limitations. However, the learning curve was steeper than anticipated, though I haven't faced any real problems or inconveniences. The vendor responded positively to my feedback, acknowledged my insights, and pointed out resources to fully utilize their platform. They also invited me to explore their new features.
June 23, 2024
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John Rodriguez
Streamlining Digital Adoption with Walkme
I find Walkme to be very user-friendly, allowing me to easily create various tools to assist users and train new employees. I can also track their training progress through reports. It's useful to be able to separate materials for different clients and create segments for faster rule application. However, it doesn't support hosting resources like videos and documents, only adding their private links.
June 15, 2024
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Bryan N
Revolutionizing Employee Training with WalkMe's Interactive Walkthroughs
WalkMe has revolutionized the way I train new employees. Its interactive walkthroughs have made it easier than ever to get my team up to speed
June 8, 2024
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Arthur S
Endless Possibilities with WalkMe!
I find WalkMe useful in assisting our customers to understand our complex application process on our website. It simplifies the process and offers valuable insights, making it more user-friendly. However, there is a learning curve to create useful tools and it's quite costly. I appreciate the vendor's response, recognizing their improvements in data and analytics. They also provide resources and templates to overcome the learning curve. I'm interested in learning more about their new features.
June 2, 2024
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Alexander R
Excellent for Product Demonstrations, Misunderstood as Teaching Tool
I appreciate the high level of customization that WalkMe offers and find its triggers and flows intuitive and versatile. It's easy to use and train others on. However, it's often mislabeled as an "instructional" tool and the mobile version requires an extra cost. The vendor responded to my feedback, explaining that WalkMe is a comprehensive solution for digital adoption, often used by trainers and instructional designers as an alternative to creating documentation, simulations, or videos. They invited me to provide more feedback or discuss further via email.
May 25, 2024
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Christian B
WalkMe: A Game-Changer for Productivity
I've been using WalkMe for several months now and I'm continually impressed by its robust features and capabilities. It's truly a game-changer for productivity
May 18, 2024
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Noah Garcia
Disillusioned Decision Maker
I was initially thrilled about WalkMe's concept and their promise to deliver across various platforms. However, they didn't meet my expectations and their support team stopped responding. I've also struggled to get them to finalize my cancellation request. I chose WalkMe for its React Native integration.
May 13, 2024
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Larry Garcia
Streamlined Workflow with User-Friendly Software
its intuitive design and user-friendly interface have significantly streamlined my workflow. The onboarding process was seamless, thanks to the step-by-step guidance provided by the software
May 7, 2024
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Carl M
WalkMe's Analytics: Invaluable Insights for Business Decisions
The analytics feature in WalkMe is top-notch. It provides insightful data that helps me make informed decisions for my business
April 30, 2024
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Janice Smith
WalkMe: An Invaluable Tool for Daily Operations
I've found WalkMe to be an invaluable tool in my day-to-day operations
April 20, 2024
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Anna Johnson
Powerful Digital Adoption Solution with WalkMe
I find WalkMe to be an extremely useful tool for customer self-onboarding. It has greatly sped up our onboarding process for new customers, allowing our Customer Success team to concentrate on renewals and expansions with our existing clients. WalkMe provides a plethora of features, enabling us to create walkthroughs and other types of dynamic user education. I especially value its ease of integration with external content like videos, help desk articles, and webpages into our custom walkthroughs. One of the standout features of WalkMe is its ability to let our Customer Success and UX teams execute detailed user education without the need for extensive involvement from our engineering team. In my experience, user education often takes a backseat to new feature development and bug fixes. With WalkMe, we can swiftly implement changes without the need to involve the entire company. However, WalkMe is a comprehensive platform and mastering all its functionalities can be time-consuming. Unless you're skilled in JavaScript and CSS, you might find it challenging to get the jQuery selectors.
April 16, 2024
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Aaron Jones
Timely Performance Support with WalkMe
The customer support and sales team at WalkMe have been excellent in helping me understand the potential benefits of the software. I'm currently considering a pilot program, which I'm hopeful about, as I believe it could lead to widespread use across the enterprise. I particularly appreciate two aspects of WalkMe. First, its overall mission of enhancing user experience and providing guidance when needed. Second, its ease of use for non-technical individuals like myself to create any type of WalkMe function. However, I found it more suitable for form-based applications than complex non-linear ones. Some applications we wanted to use it for were too intricate for beginner authors to significantly impact the end users. I value the vendor's response and their commitment to providing resources and templates to maximize the use of their platform. I'm excited about the potential of working with WalkMe to address our digital adoption challenges.
April 14, 2024