Pros from reviewers
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Insightful Data Analysis: Pendo offers more comprehensive insights than other analytics tools such as Google Analytics. It aids in data-driven decision making by capturing all data on the web, even when a feature or page hasn't been tagged yet
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User-friendly Guides: Pendo provides effective guides to understand how customers and users are utilizing a product and its features. These guides are easy to create and target, assisting in the implementation process
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Visual Data Representation: Pendo impresses with its visual data representation and streamlined surveys that provide actionable insights. The evidence system allows for versatile creation of tutorials, tooltips, polls, ads, warnings, etc., enhancing user experience.
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Simplified Reporting: Pendo makes it easy to construct quick reports and examine data by segments. Tagging pages and features is straightforward when your CSS is compatible with Pendo's tool, allowing for efficient data management
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Valuable Web-based Tools: Pendo offers valuable web-based tools for small-scale real estate investors and property managers. Features such as digital rental applications, credit and softcheck reports, and automatic rent collection through PendoPay significantly reduce risk
Cons from reviewers
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Occasional Bugs and Login Issues: Some users have experienced occasional bugs and issues with functionality, including problems with logging in, which can disrupt workflow and productivity
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Inconsistent User Interface: Despite the overall positive experience, some users have reported inconsistencies in Pendo's user interface as the product has evolved, which can lead to confusion and inefficiency
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Lack of Mobile App: Pendo currently does not offer a mobile app, which can limit accessibility and convenience for users who prefer or need to manage tasks on-the-go
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High Cost and Complex Documentation: For startups, the cost of Pendo can be a hurdle as it is pricier to maintain and install compared to free analytical tools. Additionally, the documentation can be complex, making it challenging to fully utilize the software
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Learning Curve and Time-Consuming: Some users find Pendo's functions unnecessarily complicated and time-consuming to learn. The process of setting up guides within the app can feel counterintuitive and repetitive, which can be a deterrent for those with tight deadlines.
Main features
Starting Price
Free Plan
Integration Capabilities
In-App Guidance
Product Roadmap Planning
User Experience Analytics
Feedback Collection
Starting Price
N/A
Free Plan
No
Integration Capabilities
In-App Guidance
Product Roadmap Planning
User Experience Analytics
Feedback Collection
What is Pendo?
How Pendo compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Pendo best for according to our reviewers?
Tax Professionals: Pendo's reporting feature assists in the tax filing process. Users can download the data into a spreadsheet and check for any errors or omissions
Small-Scale Real Estate Investors: Pendo provides valuable web-based tools at a reasonable price. It offers the ability to send and manage digital rental applications, perform credit and softcheck reports, and automatically collect rent payments
Startups: Pendo offers data on user behavior and conversion rates, along with user-friendly guides and helpful learning resources. However, the cost and documentation can be a hurdle for startups, as it's pricier to maintain and install compared to free analytical tools
Product Managers: They can use Pendo to gain more insight than traditional analytics tools, assisting in data-driven decision making. The software allows them to understand how customers and users are utilizing their product and features
Rental Property Managers: Pendo is a convenient and centralized platform for managing rental tasks. It offers additional features related to each property and the ability to personalize.
Pendo Reviews
4.2
Pendo rating
4.0
Ease of use
4.5
Customer service
4.3
Value for money
4.4
Likelihood to recommend
4.3
Features
13 Pendo Reviews
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David Jones
Pendo: Revolutionizing UX Design with Intuitive Visual Tools
As a UX designer, Pendo has been a game-changer. The visual design tools have allowed us to create more intuitive and user-friendly interfaces
June 29, 2024
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Hannah Brown
Pendo: Effortless Navigation and Issue Resolution!
I find Pendo to be a convenient and centralized platform for managing rental tasks. The team is extremely responsive and the product is consistently reliable. I value the additional features related to each property and the ability to personalize. I think the organization of the landing page could be improved, but I was able to understand it quickly and overall, I'm satisfied. I received a response from a representative named Sarah, who thanked me for my positive review in October 2017. She was pleased to hear that I find Pendo easy to use and that their team is responsive. They prioritize their users and strive to simplify our lives with their product.
June 25, 2024
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Katherine E
Unlocking User Behavior Insights and Boosting Results with Pendo
Pendo offers data on user behavior and conversion rates, along with user-friendly guides and helpful learning resources. I am impressed by its visual data representation and streamlined surveys that provide actionable insights. I especially value Pendo's evidence system, which allows for versatile creation of tutorials, tooltips, polls, ads, warnings, etc. The ability to segment users further enhances this feature. However, the cost and documentation can be a hurdle for startups, as it's pricier to maintain and install compared to free analytical tools. Also, the delay in refreshing poll and usage data can be confusing, making it hard to tell if the poll is broken or just delayed.
June 17, 2024
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Henry M
Pendo's Seamless Integration and Robust Analytics for Software Developers
As a software developer, I appreciate Pendo's seamless integration with our existing platforms. Its robust analytics have helped us identify bottlenecks and improve our user interface
June 8, 2024
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Jacqueline
Pendo: Empowering Operational Efficiency with Real-Time Analytics
As an operations manager, I appreciate how Pendo's real-time analytics help us monitor and optimize our processes. It's truly a powerful tool for operational efficiency
June 1, 2024
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Roy G
Pendo's User Behavior Insights Drive Data-Driven Decisions
As a data analyst, I am impressed by Pendo's ability to provide detailed user behavior insights. This has been instrumental in driving data-driven decision making in our organization
May 27, 2024
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Jesse Rodriguez
Pendo's In-App Messaging Revolutionizes User Communication
As a product owner, Pendo has revolutionized the way we understand and interact with our users. The in-app messaging feature, for example, has greatly enhanced our user communication
May 18, 2024
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Judson
Years of Reliable Pendo Use, Could Benefit from More Expense Categories
I appreciate Pendo's reporting feature as it assists me in my tax filing process. I can download the data into a spreadsheet and check for any errors or omissions. However, I've experienced occasional bugs and issues with functionality and logging in. The vendor responded to my review in October 2017, thanking me for my feedback and expressing their commitment to continually improve their product and provide excellent service and support.
May 13, 2024
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Wiley D
Improved Product Development with Heat Maps and Path Flows
it has significantly improved our product development process. The heat maps and path flows are particularly insightful
May 5, 2024
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Dylan C
Praising Pendo: A Review on its Value and Pricing
I find Pendo incredibly stimulating to use and its pricing absolutely justifiable for the value it provides!
April 29, 2024
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Billy A
Empowering Small-Scale Investors with Intelligent Tools
Pendo provides me, a small-scale real estate investor and property manager, with valuable web-based tools at a reasonable price. I find the ability to send and manage digital rental applications, perform credit and softcheck reports, and automatically collect rent payments through PendoPay particularly useful. These features significantly reduce risk and are not commonly offered to small-scale investors in Canada by other software companies. However, I'm disappointed that there isn't a mobile app and the software lacks the ability to manage maintenance requests and tenant communication. I don't use the bookkeeping and reporting features, preferring Quickbooks Online instead. Despite other property management software applications offering more comprehensive features, they are often too expensive and have poor user interfaces. I chose Pendo because it's available in Canada and provides the essential tools I need as a small-scale real estate investor. I appreciate the vendor's response and look forward to the release of the maintenance issue tracker.
April 23, 2024
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Nancy S
Pendo: An Invaluable Tool for User Engagement Tracking and Analysis
As a project manager, I found Pendo to be an invaluable tool for tracking and analyzing user engagement
April 16, 2024
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Bishop G
Unintuitive and Inefficient to Use: A Pendo Review
I can see how Pendo could potentially deliver on its promises. However, I find it takes too long to learn even the basic functions as some procedures seem unnecessarily complicated. Setting up a step-by-step guide within an app felt counterintuitive and repetitive, a process that I believe could be more streamlined and efficient. Pendo's tutorial videos are hit or miss. Some are helpful, while others are filled with too much talk and don't really address the topic at hand. Pendo might be suitable for those who have the time to learn it. However, if you're like me and time is precious with a lot of tight deadlines, you might want to consider other options.
April 14, 2024