Here are competitors or alternatives to Freshdesk and other similar Customer Support software. You need to consider some important factors when choosing a tool like Freshdesk for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Freshdesk that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Freshdesk. Discover sofware like Slack, Zoho, HubSpot or LiveChat.
From Customer Support tools, we have selected the best alternatives to Freshdesk based on reviews for each solution and similarities with Freshdesk. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.
Description
Easily collaborate and organize your team's work with Slack; share information and organize your projects.
Slack compared to Freshdesk
Slack has better positive reviews compared to Freshdesk: 95 vs 94
Freshdesk is better at customer service than Slack: 4.7 vs 4.5
Slack pricing plans are more competitive than Freshdesk: 4.6 vs 4.3
Freshdesk has more functions than Slack: 94 vs 78
Slack: Pros & Cons
Best features
Slack pricing
Free
Enterprise Grid
Contact salesPro
$7 / user / monthBusiness+
$13 / user / monthPopular
Description
The Zoho platform brings together in a single tool all the functionalities your startup needs to manage and optimize customer relations on a daily basis.
Zoho compared to Freshdesk
Freshdesk is a better solution based on percentage of positive reviews than Zoho: 94 vs 85
Freshdesk is a better solution for customer support than Zoho: 4.7 vs 4.6
Freshdesk is better at number of features than Zoho: 94 vs 85
Zoho: Pros & Cons
Best features
Zoho pricing
Free
Enterprise
Contact salesBasic
$59 / monthStandard
$119 / monthProfessional
$299 / monthDescription
The HubSpot suite makes it easy to manage your customer throughout their life cycle: web site visit, form completion, phone call and emails exchange, quote signing, support and upsell.
HubSpot compared to Freshdesk
Freshdesk has more positive reviews than HubSpot: 94 vs 93
Freshdesk is better at support than HubSpot: 4.7 vs 4.4
Freshdesk is easier to use than HubSpot: 4.5 vs 4.4
Freshdesk is more versatile than HubSpot: 94 vs 62
HubSpot: Pros & Cons
Best features
Description
LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.
LiveChat compared to Freshdesk
LiveChat has better positive reviews compared to Freshdesk: 96 vs 94
Freshdesk is better at customer service than LiveChat: 4.7 vs 4.6
LiveChat is more user friendly than Freshdesk: 4.7 vs 4.5
LiveChat is better at value for money than Freshdesk: 4.5 vs 4.3
Freshdesk has more options than LiveChat: 94 vs 59
LiveChat: Pros & Cons
Best features
LiveChat pricing
Enterprise
Contact salesStarter
$20 / user / monthTeam
$41 / user / monthBusiness
$59 / user / monthDescription
With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.
LiveAgent compared to Freshdesk
LiveAgent has more positive reviews than Freshdesk: 97 vs 94
LiveAgent is better at support than Freshdesk: 4.8 vs 4.7
LiveAgent pricing plans are more competitive than Freshdesk: 4.6 vs 4.3
Freshdesk is more versatile than LiveAgent: 94 vs 62
LiveAgent: Pros & Cons
Best features
LiveAgent pricing
Business
$15 / user / monthMedium
$35 / user / monthLarge
$59 / user / monthEnterprise
$85 / user / monthDescription
Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.
Intercom compared to Freshdesk
Freshdesk has better positive reviews compared to Intercom: 94 vs 90
Freshdesk is better at customer service than Intercom: 4.7 vs 4.5
Freshdesk is more suitable for small businesses thanks to its good value for money than Intercom: 4.3 vs 4.0
Intercom is more versatile than Freshdesk: 159 vs 94
Intercom: Pros & Cons
Best features
Intercom pricing
Pro
Book a demoPremium
Book a demoStarter
$74 / monthDescription
Freshservice's no-code, intuitive and intelligent solution, helps companies of all sizes be more efficient, effective and achieve a better ROI.
Freshservice compared to Freshdesk
Freshdesk is better at support than Freshservice: 4.7 vs 4.5
Freshservice pricing plans are more competitive than Freshdesk: 4.4 vs 4.3
Freshservice has more options than Freshdesk: 132 vs 94
Freshservice: Pros & Cons
Best features
Freshservice pricing
Starter
$15 / user / monthGrowth
$41 / user / monthPro
$78 / user / monthEnterprise
$99 / user / monthDescription
Front is a customer operations platform designed to streamline communication for teams, enabling them to deliver exceptional service at scale. It combines the efficiency of a help desk with the familiarity of email, offering built-in collaboration, visibility, and efficiency.
Front compared to Freshdesk
Freshdesk has better positive reviews than Front: 94 vs 91
Freshdesk is better at customer support than Front: 4.7 vs 4.5
Freshdesk is more suitable for small businesses thanks to its good value for money than Front: 4.3 vs 4.2
Front has more features than Freshdesk: 128 vs 94
Front: Pros & Cons
Best features
Front pricing
Starter
$19 / user / monthGrowth
$59 / user / monthScale
$99 / user / monthPremier
$229 / user / monthDescription
The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.
Help Scout compared to Freshdesk
Help Scout has better positive reviews than Freshdesk: 95 vs 94
Help Scout's user interface is more convenient than Freshdesk: 4.7 vs 4.5
Help Scout pricing plans are more competitive than Freshdesk: 4.4 vs 4.3
Freshdesk has more functions than Help Scout: 94 vs 71
Help Scout: Pros & Cons
Best features
Help Scout pricing
Pro
Contact salesStandard
$25 / user / monthPlus
$50 / user / monthDescription
Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.
Zendesk compared to Freshdesk
Freshdesk has more positive reviews than Zendesk: 94 vs 89
Freshdesk is better at support than Zendesk: 4.7 vs 4.3
Freshdesk is easy to use compared to Zendesk: 4.5 vs 4.3
Freshdesk pricing plans are more competitive than Zendesk: 4.3 vs 4.2
Zendesk has more functions than Freshdesk: 182 vs 94
What's the difference between Zendesk and Freshdesk?
Both customer service management tools are high-performance SaaS solutions with a proven track record in the software market. Each platform has its own strengths, weaknesses and relevant features. For this reason, it's difficult to identify a single factor that differentiates Freshdesk and Zendesk. However, the main difference certainly lies in the target audience of each tool. Indeed, while Zendesk is...
Zendesk: Pros & Cons
Best features
Description
Powered by AI, the Reply solution improves every step of the sales process. From prospecting to appointment scheduling, this all-in-one platform allows you to accelerate your processes and increase their performance.
Reply io compared to Freshdesk
Freshdesk has better positive reviews compared to Reply io: 94 vs 91
Freshdesk is better at customer service than Reply io: 4.7 vs 4.6
Reply io pricing plans are more competitive than Freshdesk: 4.4 vs 4.3
Freshdesk has more features than Reply io: 94 vs 56
Reply io: Pros & Cons
Best features
Reply io pricing
Free
Custom
Contact salesStarter
$60 / user / monthProfessional
$90 / user / monthDescription
Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.
Gorgias compared to Freshdesk
Gorgias is a better solution based on percentage of positive reviews than Freshdesk: 96 vs 94
Freshdesk is a better solution for customer support than Gorgias: 4.7 vs 4.5
Gorgias is more suitable for small businesses thanks to its good value for money than Freshdesk: 4.5 vs 4.3
Freshdesk has more features than Gorgias: 94 vs 54
Gorgias: Pros & Cons
Best features
Gorgias pricing
Enterprise
Contact salesStarter
$10 / monthBasic
$60 / monthPro
$360 / monthAdvanced
$900 / monthDescription
Freshworks makes it easy to centralize, share and understand data across your business. Your marketing, sales and customer service teams work on the same data to offer a unique and personalized experience to each of your leads and customers.
Freshworks compared to Freshdesk
Freshdesk has more positive reviews than Freshworks: 94 vs 85
Freshdesk is better at support than Freshworks: 4.7 vs 4.6
Freshworks is more suitable for small businesses thanks to its good value for money than Freshdesk: 4.4 vs 4.3
Freshdesk has more features than Freshworks: 94 vs 52
Freshworks: Pros & Cons
Best features
Description
Collect.chat allows you to quickly and easily add a chatbot to your website. You can then keep in touch with your customers at any time to answer their questions and significantly improve their satisfaction.
Collect.chat compared to Freshdesk
Collect.chat has better positive reviews than Freshdesk: 95 vs 94
Freshdesk is better at customer support than Collect.chat: 4.7 vs 4.5
Collect.chat's user interface is more convenient than Freshdesk: 4.7 vs 4.5
Collect.chat pricing plans are more competitive than Freshdesk: 4.5 vs 4.3
Freshdesk has more options than Collect.chat: 94 vs 17
Collect.chat: Pros & Cons
Best features
Collect.chat pricing
Free
Lite
$24 / monthStandard
$49 / monthPlus
$99 / monthDescription
Botnation is the tool that will allow you to create chatbots in just a few minutes, for all your platforms: website, WordPress, Facebook Messenger, or WhatsApp.
Botnation compared to Freshdesk
Freshdesk has more positive reviews than Botnation: 94 vs 89
Freshdesk is better at support than Botnation: 4.7 vs 4.6
Botnation pricing plans are more competitive than Freshdesk: 4.5 vs 4.3
Freshdesk has more functions than Botnation: 94 vs 89
Botnation: Pros & Cons
Best features
Botnation pricing
Free
Starter
$29 / monthBusiness
$49 / monthTeam
$89 / month