Pros from reviewers
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User-friendly interface: GoTo Connect has a superb user interface that allows users to text or call from any device and conduct virtual meetings from anywhere with an internet connection
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Affordability: GoTo Connect is a cost-effective solution compared to many other systems, making it an attractive choice for businesses looking to save on communication costs
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Wide range of features: The software offers a variety of features including call centers, conferences, transfers, PA systems, and more, providing a comprehensive communication solution for businesses
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Seamless expansion: The software has enabled businesses to seamlessly expand and enhance their customer service reach, with simple setup and comprehensive training
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High quality: The quality of the software is significantly superior to many other systems, with sharp clarity and connection, and virtually non-existent downtime.
Cons from reviewers
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Issues with fax machine: Some users have encountered problems with the fax machine, which can hinder communication
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Reliance on internet service: GoTo Connect requires a reliable internet connection to function optimally, which can be a disadvantage in areas with poor internet service
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System outages: There have been instances of system outages, which can disrupt business operations
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Customer service delays: While generally good, there have been instances where customer service response times were longer than necessary, which can be problematic for businesses that rely on phone lines
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Call quality issues: Some users have reported subpar call quality, with complaints about dropped calls or calls with static or interruptions.
Main features
Starting Price
Free Plan
Unified communications
Employee directory
Automated routing
Seamless collaboration
Efficient decision-making
Starting Price
N/A
Free Plan
No
Unified communications
Employee directory
Automated routing
Seamless collaboration
Efficient decision-making
What is GoTo Connect?
How GoTo Connect compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is GoTo Connect best for according to our reviewers?
Small to Medium Businesses: These businesses can benefit from GoTo Connect's affordability and wide range of features, including call centers, conferences, transfers, and PA systems. However, they should ensure they have a reliable internet service
Financial Services Agencies: GoTo Connect offers an excellent tool for financial services agencies, enabling easy adjustment of the dial plan and the ability to text or call from any device, and conduct virtual meetings from anywhere with an internet connection
Companies Transitioning to Cloud-Based Systems: GoTo Connect is suitable for companies transitioning from on-site systems to cloud-based phone systems, offering the convenience of managing it from anywhere. However, they should be prepared for potential call quality issues
Businesses with Remote Agents: GoTo Connect is ideal for businesses managing remote agents, offering simple reporting and unmatched administrative changes to the call system. The software is robust and provides every feature a business could possibly want
Companies Seeking Cost-Effective Solutions: GoTo Connect is a good choice for companies seeking cost-effective solutions, offering user-friendly, intuitive, and reliable services. However, they should be prepared for potential interface confusion and navigation difficulties.
GoTo Connect Reviews
4.3
GoTo Connect rating
4.5
Ease of use
4.5
Customer service
4.5
Value for money
4.5
Likelihood to recommend
4.5
Features
13 GoTo Connect Reviews
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Aislinn S
Streamlined Communication with Video Conferencing
its intuitive interface has streamlined my daily communications. The video conferencing feature, in particular, has been instrumental in facilitating remote meetings with my team
June 30, 2024
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Steven Miller
Switching from Landline to VOIP: Best Decision Ever!
I would highly recommend GoTo Connect to anyone who hasn't made the switch yet. It's much more affordable than our previous system and offers a wide range of features, including call centers, conferences, transfers, PA systems, and more. However, it's important to have a reliable internet service. We transitioned from an old PBX landline system to a PBX IP VoIP system and couldn't be more satisfied. The only drawback is that the system has experienced a few outages over the past two years, around 3-4 times, and we've encountered some issues with the fax machine. While the customer service is generally good, there have been instances where it took longer than necessary, which can be problematic for a business that relies on phone lines. We chose GoTo Connect for its cost-effectiveness and superior system.
June 23, 2024
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Keith M
Reliable and User-Friendly: GoTo Connect Review
I have found GoTo Connect to be an extremely reliable and user-friendly software
June 18, 2024
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Ingrid S
GoToConnect: A Game-Changer in Collaboration
GoToConnect is efficient for our organization, enabling us to meet, share ideas, and connect from anywhere. It's user-friendly, intuitive, simple, and reliable. I can't recommend any improvements as it fulfills all our needs. We switched to GoToConnect from Teams because Teams was unreliable, difficult to use, and lacked many tools we needed.
June 10, 2024
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Zachary M
Exceptional Clarity and Ease: A Game-Changer for Presentations and Training
The screen sharing feature has been invaluable during presentations and training sessions. It's easy to use and the clarity is outstanding
June 1, 2024
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Brittany Johnson
Seamless Integration: GoTo Connect and Outlook/Google Calendar
I am impressed with the seamless integration of GoTo Connect with other platforms like Outlook and Google Calendar. It has made scheduling and joining meetings a breeze
May 28, 2024
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Nicholas
Exceptional Customer Service Experience with Goto Connect
I'd happily give Goto Connect a full five-star rating if I could! Their accounts department is impressively efficient. I received my credit note in no time at all. Whether I approach them with a polite request or a more urgent one, they always respond with the same level of care and attention. They truly value their customers. Highly recommended!
May 19, 2024
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Harold A
Rediscovering Goto Connect: A Journey of Transparency, Security, and Customer Service
I've been a user of Goto Connect for several years, starting in the 21s. I took a break from the service about five years ago, but recently discovered that I've been maintaining two licenses for the past five years (219-223). The unique thing about Goto Connect is that they only charge once a year, which is quite convenient for budgeting. I was pleasantly surprised to find out that they had been keeping my accounts active, even though I hadn't been using them. They were very transparent about this, and even admitted that they hadn't been sending me notifications about the annual charges. I appreciate their honesty and openness. When I brought this to their attention, they were quick to refund a recent charge on one of the licenses. I was impressed by their prompt response and willingness to rectify the situation. However, they were unable to refund or cancel the other license due to an email verification issue. The email address used was for a domain that no longer exists, so I couldn't access it to verify. Despite this, I appreciate their commitment to security and ensuring that only the rightful owner can make changes to the account. I also inquired about refunds for past years, but they informed me that they don't keep records that far back. While this was a bit disappointing, I understand the need for data management and appreciate their adherence to privacy policies. Overall, my experience with Goto Connect has been a learning curve. It's taught me the importance of keeping track of my subscriptions and ensuring that my contact information is up-to-date. Despite the hiccups, I appreciate their commitment to customer service and security. I look forward to continuing my relationship with Goto Connect and making the most of their services.
May 11, 2024
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Jean R
Glitchy Program with Dreadful Customer Service
My overall experience with Jive has been dreadful and I wouldn't recommend this company to anyone. The only positive aspect is that GoToMeeting is bundled with the software and it functions as expected. However, the desktop app UI is riddled with bugs and the audio often fails on one or both sides of the call, with inconsistent audio quality. Despite being promised a 30-day money back guarantee, Jive is still attempting to lock me into a contract. A representative even told our MSP that if they let everyone with software issues cancel their contract, they'd have no customers. Instead of fixing the problems, they're trying to force me to pay for an inferior product. Their "money back guarantee" seems more like a "we'll refund you if we feel like it" clause. I switched to GoTo Connect due to issues with Dialpad. However, after using Jive, Dialpad seems like the best software ever.
May 4, 2024
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Robert
Exceptional Customer Support: Responsive and Helpful
The customer support team is always responsive and helpful whenever I've had questions or encountered issues
April 28, 2024
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James E
Thriving with GoTo Connect: A Jive User's Perspective
We are extremely pleased with our decision to switch to Jive. Given the opportunity, we would undoubtedly make the same choice again. The quality of this software is significantly superior to our previous one. The clarity and connection are much sharper and the downtime is virtually non-existent. We are very happy with our transition to Jive. The on-boarding support team was also very helpful. There's not much we dislike about this software. Everything has been excellent since we started using Jive. The only minor issue was that it took us some time to port all of our numbers over with the on-boarding support team. We chose GoTo Connect because of its affordability and ease of use. We switched to GoTo Connect because we were dissatisfied with the poor line quality of our previous software and felt we were overpaying.
April 20, 2024
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Irene Miller
Mobile App: A Game-Changer for Staying Connected
The mobile app is a game-changer for me. It allows me to stay connected with my team and clients, regardless of where I am
April 16, 2024
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Elijah G
Top-Notch Solution for Remote Call Centers
This software has allowed us to seamlessly expand our business and enhance our customer service reach. The setup was simple, the training was incredibly comprehensive, and the system setup was well-handled. During the initial setup, GoToConnect provided us with a personal account representative who guided us through the entire process. We use GoToConnect to manage remote agents and it's the best phone system we've ever used. The reporting is simple to compile and the ability to make administrative changes to the call system is unmatched in the industry. Without a doubt, this is the best service we've used in over 20 years. The software has no weaknesses at all. It's robust and provides every feature you could possibly want. We switched to GoToConnect because the phone product we previously used from Windstream was too difficult to manage. Making changes and resolving issues was time-consuming and often required multiple phone calls to find solutions.
April 15, 2024