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10 Best Alternatives to Hubspot Service Hub in July 2024

Alternatives & Competitors to Hubspot Service Hub

1
Freshdesk

90% off the Pro plan for 1 year
2
Intercom

1 year free on the Advanced plan
3
Help Scout

6 months free on the Plus plan
4
Front

20% off the Growth plan for 1 year
5
Gorgias

2nd and 3rd month's subcription free
6
LiveAgent

$120 credits on any plan
7
Zendesk

6 months free
8
Reply io

20% off all plans for 12 months
9
Freshworks

90% off the Pro plan for 1 year
10
Maze

6 months free on the Professional plan

Here are competitors or alternatives to Hubspot Service Hub and other similar CRM software. You need to consider some important factors when choosing a tool like Hubspot Service Hub for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Hubspot Service Hub that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Hubspot Service Hub. Discover sofware like Freshdesk, Intercom, Help Scout or Front.

List of Alternatives to Hubspot Service Hub

From CRM tools, we have selected the best alternatives to Hubspot Service Hub based on reviews for each solution and similarities with Hubspot Service Hub. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

Display alternatives with deals only

1. Freshdesk

Customer service software to optimize your client communication

4.2 (13 reviews)

1 deal available | Redeemed by 311 members

Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to Hubspot Service Hub

Freshdesk is better at customer service than Hubspot Service Hub: 4.7 vs 4.5

Freshdesk is better at value for money than Hubspot Service Hub: 4.3 vs 4.2

Freshdesk is more versatile than Hubspot Service Hub: 94 vs 90

Why is Freshdesk a good alternative to Hubspot Service Hub?

As a user, I find HubSpot Service Hub a compelling alternative to Freshdesk due to its seamless integration with other HubSpot platforms, like the CRM, Marketing, and Sales hubs. This allows for a more unified, efficient experience. In terms of functionality, HubSpot Service Hub offers an excellent ticketing system, knowledge base creation tools, customer feedback surveys, and reporting dashboards - all designed to improve the customer service experience. Additionally, it provides features such as live chat and chatbots for real-time customer engagement. The interface is user-friendly, making it easy to navigate and manage customer interactions. Furthermore, HubSpot's strong focus on inbound marketing strategies helps in attracting and retaining customers. Overall, the robust features and integrations make HubSpot Service Hub a powerful tool for managing customer service operations.

What are the differences between Freshdesk and Hubspot Service Hub?

I have found that while both HubSpot Service Hub and Freshdesk are customer service software platforms, they have some distinct differences. HubSpot Service Hub is a part of the larger HubSpot ecosystem, allowing it to seamlessly integrate with its other modules like Sales, Marketing, and CRM. It's designed to provide more personalized customer service experiences, with features like ticketing, customer feedback, knowledge base, live chat, and more. It also excels in its reporting and analytics capabilities.

Freshdesk, On the other side, is primarily a helpdesk tool. It offers multi-channel support including email, phone, social media, and websites. It also includes features like ticketing, team collaboration tools, AI-powered automation and self-service portals. However, it may not offer the same level of integration with marketing or sales tools as HubSpot does.

Overall, the choice between the two would greatly depend on your specific business needs and existing software infrastructure.

2. Intercom

Strengthen relationships with your customers with an online messaging system.

4.4 (13 reviews)

1 deal available | Redeemed by 750 members

Collaboration Customer Experience

1 year free on the Advanced plan

Save up to $3,108

Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.

Intercom compared to Hubspot Service Hub

Hubspot Service Hub has better positive reviews compared to Intercom: 94 vs 90

Hubspot Service Hub is more suitable for small businesses thanks to its good value for money than Intercom: 4.2 vs 4.0

Intercom is more versatile than Hubspot Service Hub: 159 vs 90

Why is Intercom a good alternative to Hubspot Service Hub?

I believe HubSpot Service Hub is a great alternative to Intercom because of its comprehensive features and seamless integration with other HubSpot products. This platform offers a unified view of the customer journey, allowing businesses to offer personalized and efficient service. With its robust ticketing system, it's easier to track, prioritize, and solve customer issues. It also includes features like live chat, knowledge base, and customer feedback tools.

Moreover, HubSpot offers excellent CRM capabilities, something that Intercom lacks. Therefore, it's ideal for businesses looking for a complete customer service solution with integrated CRM. Additionally, HubSpot has transparent pricing plans and is generally more cost-effective than Intercom, making it an attractive choice for small businesses or startups. Lastly, HubSpot offers top-notch customer support and extensive resources to help businesses make the most of their platform.

What are the differences between Intercom and Hubspot Service Hub?

When looking to compare, I used both HubSpot Service Hub and Intercom, and I can confirm that they are significantly different in their functionalities. HubSpot Service Hub is a full customer service suite that includes ticketing, customer feedback, and reporting features. It offers tools for customer engagement and helps businesses grow through satisfied customers. On the other hand, Intercom is primarily a communication tool for businesses to connect with their customers through a variety of channels like live chat, email, and social media. It's more focused on real-time communication and also provides a help desk solution. However, it lacks the broader customer service and CRM features that HubSpot provides. Therefore, while both are valuable tools, they serve different objectives: Intercom is ideal for immediate customer communication while HubSpot provides a more comprehensive approach to customer service and relationship management.

3. Help Scout

Comprehensive customer service platform

4.4 (13 reviews)

1 deal available | Redeemed by 62 members

Customer Support

6 months free on the Plus plan

Save up to $300

The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.

Help Scout compared to Hubspot Service Hub

Help Scout has better positive reviews than Hubspot Service Hub: 95 vs 94

Help Scout is better at customer support than Hubspot Service Hub: 4.7 vs 4.5

Help Scout's user interface is more convenient than Hubspot Service Hub: 4.7 vs 4.5

Help Scout pricing plans are more competitive than Hubspot Service Hub: 4.4 vs 4.2

Hubspot Service Hub has more functions than Help Scout: 90 vs 71

Why is Help Scout a good alternative to Hubspot Service Hub?

I believe Hubspot Service Hub is a great alternative to Help Scout due to its comprehensive set of features and seamless integration capabilities. Unlike Help Scout, Hubspot Service Hub offers not just ticketing and email, but also live chat, customer feedback, and knowledge base features, all in one platform. This allows for a more efficient and streamlined customer service process. Furthermore, Hubspot Service Hub's integration with other Hubspot hubs like the CRM, Sales, and Marketing hubs provides a unified view of the customer, enabling a more personalized approach to customer service. The reporting and analytics features of Hubspot also outshine those of Help Scout, providing actionable insights for improving customer service. While Help Scout is a good tool, I find that Hubspot Service Hub offers more extensive and integrated solutions for managing customer service.

What are the differences between Help Scout and Hubspot Service Hub?

I've found that HubSpot Service Hub and Help Scout, while both designed for customer service, offer different features and functionalities. HubSpot Service Hub is a comprehensive tool that includes ticketing, live chat, knowledge base, customer feedback and reporting. It's part of the larger HubSpot ecosystem, so it integrates seamlessly with HubSpot's CRM and marketing automation tools. This makes it ideal for businesses already using or planning to use HubSpot's other solutions.

Help Scout, on the other hand, is more focused on providing excellent email-based support. It's best known for its shared inbox feature which allows teams to manage multiple mailboxes. Help Scout also includes a knowledge base and live chat but lacks some of the advanced features of HubSpot like customer feedback and detailed reporting. It can be a good choice for smaller teams or businesses that primarily need email support tools.

4. Front

Streamline teamwork to delight customers.

4.5 (13 reviews)

1 deal available | Redeemed by 91 members

Customer Experience Customer Support

20% off the Growth plan for 1 year

Save up to $708

Front is a customer operations platform designed to streamline communication for teams, enabling them to deliver exceptional service at scale. It combines the efficiency of a help desk with the familiarity of email, offering built-in collaboration, visibility, and efficiency.

5. Gorgias

E-commerce helpdesk platform

4.2 (13 reviews)

1 deal available | Redeemed by 52 members

Customer Support Customer Experience

2nd and 3rd month's subcription free

Save up to $1,800

Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.

6. LiveAgent

Customer support software

4.4 (13 reviews)

1 deal available | Redeemed by 122 members

Customer Support Call Centers

$120 credits on any plan

Save up to $120

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

7. Zendesk

Create a customer success support suite that is accessible and available to your customers at all times.

4.3 (14 reviews)

1 deal available | Redeemed by 886 members

Customer Experience Customer Support CRM

6 months free

Save up to $50,000

Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

8. Reply io

Multi-channel sales engagement platform

4.5 (13 reviews)

1 deal available | Redeemed by 33 members

Prospecting Scheduling Lead Management

20% off all plans for 12 months

Save up to $2,160

Powered by AI, the Reply solution improves every step of the sales process. From prospecting to appointment scheduling, this all-in-one platform allows you to accelerate your processes and increase their performance.

9. Freshworks

Software suite for sales, marketing, and customer service teams

3.5 (13 reviews)

1 deal available | Redeemed by 947 members

Lead Management Customer Experience

90% off the Pro plan for 1 year

Save up to $100,000

Freshworks makes it easy to centralize, share and understand data across your business. Your marketing, sales and customer service teams work on the same data to offer a unique and personalized experience to each of your leads and customers.

10. Maze

A testing platform for product teams

4.8 (13 reviews)

1 deal available | Redeemed by 30 members

Design

6 months free on the Professional plan

Save up to $450

Maze gives you the ability to test concepts. Your employees gain agility and innovation power, as they can validate the different stages of product design more efficiently. In the end, you get a quality product that takes full account of customer feedback.

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10 Best Alternatives to Hubspot Service Hub in July 2024

Alternatives & Competitors to Hubspot Service Hub

List of Alternatives to Hubspot Service Hub

1. Freshdesk

Linda

Exploring Freshdesk: A Unique Service Desk Experience

2. Intercom

Brittany Jones

Intercom's Knowledge Base: Empowering Customer Self-Service and Support Efficiency

3. Help Scout

Harold Davis

Exploring Help Scout: A User's Perspective

4. Front

Alexander J

Top-notch Email Software Experience with Front

5. Gorgias

Kevin Martinez

Gorgias: Revolutionizing Customer Support with Intuitive Ticketing and Time-saving Automation

6. LiveAgent

Louis Brown

LiveAgent: Streamlining Workflow with Seamless Integration

7. Zendesk

Anna Williams

Efficient for Managing Call Centers

8. Reply io

Dalton S

Revolutionizing Sales with Reply.io

9. Freshworks

Willie A

An Insightful Journey with Freshworks: A User's Perspective

10. Maze

Reed D

Streamlined Workflow: Maze's Seamless Integration with Sketch and Figma