Pros from reviewers
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Enhanced productivity and customer experience: Gorgias is highly endorsed for its effectiveness in improving productivity and enhancing customer experience. It provides a platform for brands to manage support, live chat, and ticketing, making it a recommended choice for all support projects
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Cost-effective with strategic support: Gorgias is chosen for its reasonable pricing and strategic support. The team's support has been appreciated by users who switched to Gorgias due to its cost-effectiveness
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Improved response time: Gorgias has significantly reduced response time to customer inquiries. From an average of 72 hours, users have managed to cut down response time to about 30 minutes, enhancing the customer service offered to clients
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User-friendly with robust integration: Gorgias is simple to use and integrates smoothly with platforms like Shopify. Its user-friendliness and integration capabilities have been valued by users, making it a preferred choice for brands
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Pre-written responses with dynamic variables: Gorgias allows the creation of pre-written responses with dynamic variables tailored to each customer. This feature saves significant time when providing necessary information, making it a highly recommended customer service platform.
Cons from reviewers
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Frequent updates disrupt workflow: While the continuous improvement of the software is appreciated, the frequent updates can sometimes interrupt the user's workflow and productivity
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Limited cross-platform communication: Despite its many features, Gorgias could benefit from more integrations with Email Service Providers (ESPs) and Customer Data Platforms (CDPs) to improve cross-platform communication
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Lacks robust reporting features: While Gorgias is a simple chat support tool that's easy to use across various channels, it lacks robust reporting features that would allow users to effectively gauge productivity
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Limited third-party integration: While Gorgias integrates smoothly with Shopify, integrating with other platforms like eBay or Amazon requires a third-party add-on, which is limited and comes with extra costs
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Overwhelming for beginners: While Gorgias is a game changer for those with prior software experience, it might be overwhelming for beginners transitioning from other platforms.
Main features
Starting Price
Free Plan
Accelerate request handling
Simplify your agents’ work
Benefit from numerous integrations
Provide personalized experiences to your customers
Provide your customers with quality answers
Starting Price
$10
/ month
Free Plan
No
Accelerate request handling
Simplify your agents’ work
Benefit from numerous integrations
Provide personalized experiences to your customers
Provide your customers with quality answers
What is Gorgias?
How Gorgias compare to similar software?
Product
Gorgias
4.5
Gorgias reviews
Price
$10
/ month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
Gorgias
vs
Zendesk
Zendesk and Gorgias are multi-channel ticket-management systems designed to streamline your customer service and support. While they share several features, there are some key differences to consider when assessing which is best for your business. Firstly, the platforms emphasize different industries. Gorgias is specifically designed for e-commerce. It includes comprehensive e-commerce features and deep integrations with platforms like Shopify, Magento, and BigCommerce. If you sell on one of these platforms, then Gorgias may be a top contender for your business. It makes it easy to manage returns and orders directly from the Gorgias dashboard without switching between Gorgias and the e-commerce platform.
Zendesk is a more versatile platform designed for use across a broader range of industries. Its extensive range of integrations makes it the choice of many businesses in the education, technology, and healthcare sectors. While it integrates with various e-commerce platforms, it...
Gorgias
E-commerce helpdesk platform
Zendesk
Create a customer success support suite that is accessible and available to your customers at all times.
Who is Gorgias best for according to our reviewers?
Customer Success Consultants: Gorgias is recommended for its user-friendly setup, sentient AI, and social integrations, outperforming other platforms like Zendesk, Freshdesk, Kustomer, and Hubspot
Brands seeking customer support solutions: Gorgias provides a platform for brands to manage customer support, live chat, and ticket management, enhancing customer experience and support
E-commerce businesses: Particularly those using Shopify, Gorgias offers seamless integration, enabling efficient response to customer inquiries and issues
Businesses requiring omnichannel support: Gorgias is an excellent tool for managing customer service across various channels including social media and personal websites, although it may lack robust reporting features
Businesses transitioning from other platforms: Gorgias is a great choice for those moving from other platforms due to its user-friendly interface, superb integration with Shopify, and outstanding IT support, although it might be overwhelming for beginners.
Gorgias reviews
4.5
Gorgias rating
4.5
Ease of use
4.5
Customer service
4.5
Value for money
4.4
Likelihood to recommend
4.5
Features
4 Gorgias reviews
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Charles A
Optimal Platform for Customer Experience
I strongly endorse Gorgias for its productivity and effectiveness in customer experience and support. It's a great platform for brands, providing support, live chat, and ticket management. I recommend Gorgias for all support projects. More integrations with ESPs and CDPs would improve cross-platform communication. I chose Gorgias for its pricing and strategic support. I switched to Gorgias because of its cost and the team's support.
April 30, 2024
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Frances M
Gorgias: Streamlining Customer Support Processes
As a customer service manager, I found Gorgias to be an invaluable tool in streamlining our support processes
April 20, 2024
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Peter B
Exploring the Unique Journey with Gorgias Software: A User's Perspective
I've been using the software, Gorgias, and I must say, it's quite an investment, but it's worth every penny! The functionality is unique and takes a bit of getting used to, but once you get the hang of it, it's pretty straightforward. The customer support is quite interesting. I had a billing query and decided to use their chat support. They assured me they would contact billing, and to my surprise, I got to interact with four different teams via email. It felt like a journey, getting to know different aspects of their operation. When I finally reached the person who could handle my request, there was a slight mix-up and they had forgotten my original question. But hey, we're all human and mistakes happen! They initially responded to a different query, which gave me insight into another aspect of the software I hadn't considered before. When I repeated my question, they were honest and said they couldn't help me. I appreciate the transparency and it's refreshing to see a company not making false promises. I would definitely recommend this software! It's a unique experience and there are so many aspects to explore. Plus, the opportunity to interact with various teams gives you a comprehensive understanding of their operations. It's a journey worth embarking on!
April 13, 2024
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Donna D
Simple to Operate - Superior to Zendesk
Gorgias is a user-friendly tool that I found easy to set up. It provides a cleaner email appearance for customers compared to other helpdesk tools that send emails filled with confusing and unattractive code. My team and I found the transition from Zendesk to Gorgias to be smooth. I feel well-supported by Gorgias' knowledgeable support team who always provide prompt and detailed advice. The tool is reliable, with no major outages or issues experienced. Adding new channels has been stress-free and straightforward since we started using it 12 months ago.
April 13, 2024