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10 Best Alternatives to Zoho Desk in July 2024

Alternatives & Competitors to Zoho Desk

1
Zendesk

6 months free
2
Freshdesk

90% off the Pro plan for 1 year
3
Zoho

$2,500 in credits for 1 year
4
Intercom

1 year free on the Advanced plan
5
LiveAgent

$120 credits on any plan
6
Help Scout

6 months free on the Plus plan
7
Slack

25% off new plan purchases
8
LiveChat

$150 credits (Team, Business and Enterprise Plans)
9
Gorgias

2nd and 3rd month's subcription free
10
Freshworks

90% off the Pro plan for 1 year

Here are competitors or alternatives to Zoho Desk and other similar Customer Support software. You need to consider some important factors when choosing a tool like Zoho Desk for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Zoho Desk that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Zoho Desk. Discover sofware like Zendesk, Freshdesk, Zoho or Intercom.

List of Alternatives to Zoho Desk

From Customer Support tools, we have selected the best alternatives to Zoho Desk based on reviews for each solution and similarities with Zoho Desk. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

Display alternatives with deals only

1. Zendesk

Create a customer success support suite that is accessible and available to your customers at all times.

4.3 (14 reviews)

1 deal available | Redeemed by 884 members

Customer Experience Customer Support CRM

6 months free

Save up to $50,000

Zendesk allows you to be available on any channel, at any time, to rapidly answer your customers' requests and resolve any problems.

Zendesk compared to Zoho Desk

Zoho Desk has more positive reviews than Zendesk: 93 vs 89

Zoho Desk is better at support than Zendesk: 4.5 vs 4.3

Zoho Desk is easy to use compared to Zendesk: 4.5 vs 4.3

Zoho Desk pricing plans are more competitive than Zendesk: 4.5 vs 4.2

Zendesk has more functions than Zoho Desk: 182 vs 142

Why is Zendesk a good alternative to Zoho Desk?

I find Zoho Desk to be a great alternative to Zendesk because of its robust features and affordable pricing. It offers multi-channel support, including email, social media, live chat, and phone, ensuring that businesses can reach their customers through their preferred channels. It also has a powerful AI assistant, Zia, which helps in automating routine tasks and providing instant solutions to customer queries. Moreover, it provides comprehensive reports and analytics that help in making data-driven decisions for improving customer service. The pricing is quite competitive with plans starting at a lower price than Zendesk's basic plan, making it a cost-effective solution for small businesses. Additionally, it seamlessly integrates with other Zoho products and various third-party applications which makes the workflow more efficient.

What's the difference between Zendesk and Zoho Desk?

Zoho Desk and Zendesk are powerful customer service platforms, but there are differences that set them apart. At first, Zoho Desk stands out thanks to its omnichannel support experience, which includes email, live chat, telephony, social media, and instant messaging. Overall, such an approach allows them to personalize their services according to customer needs. Furthermore, it prides itself on its user-friendly features,...

See the full comparison between Zendesk & Zoho Desk

2. Freshdesk

Customer service software to optimize your client communication

4.2 (13 reviews)

1 deal available | Redeemed by 311 members

Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to Zoho Desk

Freshdesk has better positive reviews compared to Zoho Desk: 94 vs 93

Freshdesk is better at customer service than Zoho Desk: 4.7 vs 4.5

Zoho Desk is better at value for money than Freshdesk: 4.5 vs 4.3

Zoho Desk is more versatile than Freshdesk: 142 vs 94

Why is Freshdesk a good alternative to Zoho Desk?

I believe Zoho Desk is a great alternative to Freshdesk due to its comprehensive set of features and competitive pricing. Zoho Desk offers a robust ticketing system, multi-channel support, and advanced reporting capabilities, similar to Freshdesk. However, it goes a step further with features like AI-powered assistance for quicker issue resolution and a built-in call center solution. This makes it a more complete customer service platform.

Additionally, Zoho Desk's seamless integration with other Zoho products can be extremely beneficial for businesses already using Zoho's suite of tools. It allows for easy data sharing between departments and simplifies workflows. Finally, considering the feature set offered, Zoho Desk comes at a lower price point than Freshdesk, making it an attractive choice for businesses looking for cost-effective solutions.

What are the differences between Freshdesk and Zoho Desk?

I have found that Zoho Desk and Freshdesk, both popular customer support software, have some significant differences. While they both offer ticketing system, knowledge base, and multi-channel support, their user experience varies. Zoho Desk has a more intuitive interface which is easier for beginners to navigate. It also offers a free plan for up to three agents, making it a cost-effective choice for small businesses.

Conversely, Freshdesk provides more advanced features such as event-triggered actions and time-based actions on tickets. It also has a robust reporting and analytics tool which provides insightful data on team performance. However, its pricing is slightly higher compared to Zoho Desk. In conclusion, while Zoho Desk is suitable for small businesses looking for an affordable solution, Freshdesk caters to larger organizations that require advanced features.

3. Zoho

All-in-one customer relationship management software

4.8 (13 reviews)

2 deals available | Redeemed by 103 members

CRM Customer Experience Lead Management

$2,500 in credits for 1 year

Save up to $2,500

The Zoho platform brings together in a single tool all the functionalities your startup needs to manage and optimize customer relations on a daily basis.

Zoho compared to Zoho Desk

Zoho Desk is a better solution based on percentage of positive reviews than Zoho: 93 vs 85

Zoho is a better solution for customer support than Zoho Desk: 4.6 vs 4.5

Zoho Desk pricing plans are more competitive than Zoho: 4.5 vs 4.3

Zoho Desk is better at number of features than Zoho: 142 vs 85

Why is Zoho a good alternative to Zoho Desk?

I find Zoho Desk a good alternative to Zoho due to its specialized focus on customer service. While Zoho offers a broad suite of applications for various business needs, Zoho Desk is specifically designed to improve customer support operations. It provides a range of features such as multi-channel support, ticket management, and automation that streamline the process of addressing customer issues and queries.

Moreover, Zoho Desk integrates seamlessly with other Zoho products and external systems, ensuring smooth data flow across platforms. It also offers robust reporting and analytics tools that help in understanding customer behavior and improving service quality. Its user-friendly interface and customizable options make it easy to adapt to specific business requirements. Therefore, for businesses looking to enhance their customer service experience, Zoho Desk can be an excellent choice.

What are the differences between Zoho and Zoho Desk?

I understand that Zoho and Zoho Desk might seem similar, but they serve different goals. Zoho is a comprehensive suite of business software applications, including tools for CRM, project management, HR, finance, and more. It's designed to streamline all aspects of business operations.

On the other hand, Zoho Desk is a specific product within the Zoho suite. It's a helpdesk solution that focuses on customer service. It allows businesses to manage customer support tickets, track agent productivity, and analyze performance metrics. It provides features like ticket management, social media integration, and knowledge base creation.

So essentially, while Zoho is a broad collection of various business tools, Zoho Desk is a specialized tool for managing customer service operations.

4. Intercom

Strengthen relationships with your customers with an online messaging system.

4.4 (13 reviews)

1 deal available | Redeemed by 749 members

Collaboration Customer Experience

1 year free on the Advanced plan

Save up to $3,108

Intercom helps you easily set-up the right messaging experience, bots, emails, messages or even help centers, to build relationships with your customers throughout their journey.

5. LiveAgent

Customer support software

4.4 (13 reviews)

1 deal available | Redeemed by 122 members

Customer Support Call Centers

$120 credits on any plan

Save up to $120

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

6. Help Scout

Comprehensive customer service platform

4.4 (13 reviews)

1 deal available | Redeemed by 62 members

Customer Support

6 months free on the Plus plan

Save up to $300

The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.

7. Slack

Enhance team communication and collaboration.

4.7 (13 reviews)

1 deal available | Redeemed by 1316 members

Collaboration Productivity Task Management

25% off new plan purchases

Save up to $9,000

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

8. LiveChat

Customer service and chat software

4.2 (13 reviews)

1 deal available | Redeemed by 189 members

Customer Support

$150 credits (Team, Business and Enterprise Plans)

Save up to $150

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

9. Gorgias

E-commerce helpdesk platform

4.2 (13 reviews)

1 deal available | Redeemed by 52 members

Customer Support Customer Experience

2nd and 3rd month's subcription free

Save up to $1,800

Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.

10. Freshworks

Software suite for sales, marketing, and customer service teams

3.5 (13 reviews)

1 deal available | Redeemed by 947 members

Lead Management Customer Experience

90% off the Pro plan for 1 year

Save up to $100,000

Freshworks makes it easy to centralize, share and understand data across your business. Your marketing, sales and customer service teams work on the same data to offer a unique and personalized experience to each of your leads and customers.

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Start saving on the best SaaS with Secret.

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10 Best Alternatives to Zoho Desk in July 2024

Alternatives & Competitors to Zoho Desk

List of Alternatives to Zoho Desk

1. Zendesk

Anna Williams

Efficient for Managing Call Centers

2. Freshdesk

Linda

Exploring Freshdesk: A Unique Service Desk Experience

3. Zoho

Marilyn Jones

Experience with Zoho Social

4. Intercom

Brittany Jones

Intercom's Knowledge Base: Empowering Customer Self-Service and Support Efficiency

5. LiveAgent

Louis Brown

LiveAgent: Streamlining Workflow with Seamless Integration

6. Help Scout

Harold Davis

Exploring Help Scout: A User's Perspective

7. Slack

Judith Martinez

Efficient Search Feature in Slack: A Time-Saving Game Changer

8. LiveChat

Vance D

LiveChat: Boosting Sales and Customer Engagement

9. Gorgias

Kevin Martinez

Gorgias: Revolutionizing Customer Support with Intuitive Ticketing and Time-saving Automation

10. Freshworks

Willie A

An Insightful Journey with Freshworks: A User's Perspective