Pros from reviewers
-
Effective social reports and reviews management: Birdeye's social reports and reviews management is excellent, effectively linking Facebook, Google, and Instagram for quarterly reports
-
Responsive customer service: Some customers have praised Birdeye's customer service, noting that they've been responsive and efficient
-
Knowledgeable representatives: Certain representatives at Birdeye have been highlighted for their knowledge and helpfulness, responding promptly to emails and phone calls
-
Advocate support: Some customers have appreciated having a dedicated advocate who is patient, helpful, and able to answer all their questions
-
Useful for managing online presence: Despite some issues, customers have found value in using Birdeye for managing their online presence, particularly in terms of social features and reviews.
Cons from reviewers
-
Poor after-sales support: After purchasing the product, customers have reported that their questions and concerns are often ignored or dismissed, leading to dissatisfaction and frustration
-
Difficult cancellation process: Birdeye's cancellation process is not user-friendly and can be quite challenging, leading to frustration and dissatisfaction
-
Unauthorized charges: There have been instances where Birdeye has continued to charge customers even after they have cancelled their subscription, leading to financial loss and a breach of trust.
-
Poor customer service: The customer service team at Birdeye often prioritizes money over quality service, which can lead to a negative customer experience
-
Expensive for small businesses: The cost of Birdeye's services can be quite high, especially for small businesses with repeat customers, and the service auto-renews, potentially trapping businesses in expensive contracts
Main features
Starting Price
Free Plan
Competitor analysis
All-in-one reputation management
Actionable customer insights
Social media management made easy
Automated review request
Starting Price
N/A
Free Plan
No
Competitor analysis
All-in-one reputation management
Actionable customer insights
Social media management made easy
Automated review request
What is Birdeye?
How Birdeye compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Birdeye best for according to our reviewers?
Small Businesses: Birdeye may not be suitable for small businesses due to its high cost and auto-renewal feature, which can trap businesses into another year of an expensive contract
Dissatisfied Customers: Birdeye's customer service has been reported as poor, with complaints about difficult cancellation processes, disregard for inquiries, and prioritization of money over quality service
Medical Alert System Users: Birdeye has been helpful for some users in setting up Medical Alert Systems, providing patient and knowledgeable support
Australian Mortgage Brokerages: Birdeye may not be suitable for Australian mortgage brokerages, as the product may not meet their needs and the after-sales support has been reported as poor
Social Media Managers: Birdeye's social reports and reviews management have been praised for effectively linking Facebook, Google, and Instagram for quarterly reports, but the lack of an auto-response feature for the inbox chat and subpar survey integration may be issues.
Birdeye Reviews
3.9
Birdeye rating
4.5
Ease of use
4.5
Customer service
4.5
Value for money
4.6
Likelihood to recommend
4.7
Features
12 Birdeye Reviews
-
Olivia R
Birdeye's Social Insights and Reviews
I find Birdeye's social reports and reviews management excellent, as it effectively links our Facebook, Google, and Instagram for our quarterly reports. However, I wish there was an auto-response feature for the inbox chat, as we're not always available to answer questions. I also found the survey integration subpar. Despite these issues, I plan to continue using Birdeye for its social features and reviews, as they've been responsive and efficient.
June 24, 2024
-
Benjamin Williams
My One-Year Experience with Birdeye Software
I've been using Birdeye for a year now and it's been quite an experience! There was a bit of a hiccup recently when I missed the renewal deadline by a few days, but I was able to provide my sign-up recording from a year ago. They're still working on the process, but I'm confident it will be resolved soon. I would definitely recommend this software to everyone, just make sure to keep track of your renewal dates. It's a learning curve, but it's totally worth it!
June 18, 2024
-
Danielle W
BirdEye's Survey Feature: Streamlined Feedback Collection and Presentation
BirdEye's survey feature has been particularly useful in gathering detailed feedback from our customers. It's easy to use and the results are presented in a clear, easy-to-understand format
June 8, 2024
-
Noemi G
Resolving a Billing Issue with Birdeye: A Test of Trust and Patience
I've been using Birdeye software for a year now and I must say, it's been a great journey! I decided to end my subscription at the end of August this year, and there was a minor hiccup - an extra $33 was deducted from my business account in September. But hey, we all know that sometimes, mistakes happen. I immediately reached out to Birdeye's customer service and spoke to two of their representatives. They were very understanding and assured me that they would look into the matter. I also informed my bank about the situation and they are working on recouping the funds. Now, it's almost the end of November and I'm still waiting for my $33. But I'm not worried. I have faith in Birdeye's customer service and my bank. I'm sure they'll sort it out soon. In the meantime, I'm considering reaching out to the Office of Fair Trading just to keep them in the loop. Despite this minor setback, I still believe in Birdeye and the value it has added to my business. I'm looking forward to seeing how they resolve this issue and I'm sure it will only strengthen my trust in them.
June 4, 2024
-
Jesse M
BirdEye: A Game-Changer for Customer Satisfaction Insights
As a business owner, BirdEye has helped me gain valuable insights into customer satisfaction levels. The software's ability to aggregate reviews from multiple platforms into one dashboard is a game-changer
May 27, 2024
-
Nicole D
BirdEye's Review Automation Saves Time and Boosts Customer Support
BirdEye's review automation feature has saved us countless hours by automatically sending review requests to our customers. The customer support team is always responsive and helpful, making the overall experience even better
May 21, 2024
-
Rose Williams
BirdEye Streamlines Customer Feedback Process with CRM Integration
BirdEye has been instrumental in streamlining our customer feedback process. Its ability to integrate with our CRM system has significantly improved our workflow
May 13, 2024
-
Remy M
Company Unworthy of Even a Single Star
I am extremely dissatisfied with Birdeye. They disregarded my inquiries about my contract's expiration while still charging my account, which I believe is theft. They proposed a correction but refused to provide the new contract terms. When I questioned their ethics, they terminated my account.
May 7, 2024
-
Alan C
Effortlessly Monitor and Improve Customer Reviews with Intuitive Software
its intuitive interface and robust features make it easy to monitor and respond to customer reviews. The reporting feature provides insightful data that helps us improve our services
April 29, 2024
-
Thomas
Highly Priced for Small Businesses
Birdeye turns out to be quite expensive for my small business, which mainly has repeat customers. I must warn that the service auto-renews. If you reach out to them even slightly late, you'll be trapped in another year of an expensive contract.
April 21, 2024
-
Jeffrey Garcia
Exemplary Customer Service Experience with Birdeye
I recently had the opportunity to interact with Birdeye's customer service after deciding to cancel my subscription. I was pleasantly surprised when they reached out to me regarding a credit card dispute. My experience with Birdeye has been quite enlightening, with a comprehensive cancellation process and a customer service team that is always ready to engage. They are always eager to communicate and it's clear they prioritize their financial responsibilities. I would highly recommend giving Birdeye a try!
April 14, 2024
-
Lauren S
Managing Online Reputation with BirdEye
As a marketing professional, I've found BirdEye to be an invaluable tool for managing our online reputation
April 13, 2024