Pros from reviewers
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Superb call quality: CloudTalk offers excellent call quality, even for international calls to countries like China, where most providers usually struggle. This ensures clear and effective communication
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User-friendly: CloudTalk is very user-friendly, requiring no specific knowledge to operate. This makes it easy for teams to adapt and start using the software quickly
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Cost-effective: CloudTalk is very cost-effective compared to other competitors. It offers all the necessary features at a very reasonable price, making it an affordable solution for businesses
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Integration with CRM systems: CloudTalk has prebuilt integrations with most CRM systems, including Zendesk. This allows for seamless data sharing and improved efficiency
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Feature-rich: CloudTalk is packed with features, including the ability to manage both inbound and outbound calls and SMS messaging, interactive voice responses, missed calls statistics, and more. These features provide businesses with the tools they need to manage their communications effectively.
Cons from reviewers
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Limited CRM integrations: While CloudTalk integrates well with popular CRM systems like Zendesk, it has been reported to have issues when integrating with homegrown CRM systems
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Unreliable mobile and desktop apps: Some users have reported that the CloudTalk mobile and desktop apps are unreliable, with issues such as calls failing to transfer, SMS messages not being handled properly, and the app quitting in the background
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High cost of outbound calls: While CloudTalk offers reasonable pricing for its services, some users have reported that the cost of outbound calls in certain areas is high
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Outdated mobile app interface: Some users have found the interface of the CloudTalk mobile app to be outdated and not user-friendly
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Issues with call connectivity: Several users have reported issues with calls failing to come through or connect, and significant lags during conversations.
Main features
Starting Price
Free Plan
Call recording
Cloud-based phone system
Real-time analytics
Customizable call flows
Team collaboration
Starting Price
$25
/ user / month
Free Plan
No
Call recording
Cloud-based phone system
Real-time analytics
Customizable call flows
Team collaboration
What is CloudTalk?
How CloudTalk compare to similar software?
Product
Price
$25
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is CloudTalk best for according to our reviewers?
Sales Teams: CloudTalk's ability to provide local phone numbers in various countries at a fair initial payment and monthly fee makes it an ideal tool for sales teams. It also offers features like call tagging and note-taking, which can enhance sales operations
Small to Medium-Sized Businesses: These businesses can benefit from CloudTalk's cost-effective solution for managing inbound and outbound calls and SMS messaging, including international traffic. The software is user-friendly and requires no specific knowledge to operate, making it ideal for businesses with limited technical resources
Customer Support Teams: CloudTalk offers prebuilt integrations with most CRM systems, including Zendesk, making it a suitable tool for customer support teams. It also provides features like interactive voice responses and call statistics that can aid decision-making
Remote Teams: CloudTalk's cloud-based phone system is ideal for remote teams, as it allows them to make and receive calls from anywhere. However, some users have reported issues with the mobile app, suggesting it may be more suitable for teams primarily using desktop devices
Dissatisfied Users of Other Services: Users who have experienced poor customer support, frequent dropped calls, or limited features with their previous service may find CloudTalk to be a superior alternative. It offers a free trial and easy integration with other software, making it a low-risk option for those looking to switch providers.
CloudTalk Reviews
4.5
CloudTalk rating
4.8
Ease of use
4.8
Customer service
4.3
Value for money
4.8
Likelihood to recommend
4.4
Features
13 CloudTalk Reviews
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Alan Williams
User-Friendly Interface & Effortless to Use
I find Cloudtalk to have a user-friendly interface that is simple and easy to use, superior to many other products with complex interfaces. However, I've noticed that when I have the plugin installed in Chrome, Cloudtalk sometimes misidentifies any sequence of numbers as a phone number. Despite this, Cloudtalk is greatly assisting us in integrating all the countries that my company provides technical support to.
June 29, 2024
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Anthony Brown
Effortless Telephony and Seamless Integration with CloudTalk
I found CloudTalk simple to initiate and introduce to my team. It was user-friendly and my team quickly adapted to making outbound and inbound calls using their programs. The telephony system was set up in less than an hour and adding new users was easy. However, I think the integrations with homegrown CRMs could be better. I chose CloudTalk for its free trial and the ease of integration with other software.
June 24, 2024
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Wayne Johnson
CloudTalk: A Journey of Continuous Improvement and Dedicated Support
I've been using CloudTalk for over 8 months now and it's been an interesting journey. Their customer support team is always ready to engage, often asking me to reiterate my concerns to ensure they fully understand the issue. It's clear they're committed to finding a solution, even if it sometimes feels like we're going in circles.We use a variety of online cloud services for international calls, and while we've had some hiccups with CloudTalk, it's important to remember that no service is perfect. We've had some challenges with calls not coming through, regardless of whether we're on WiFi or 5G with a strong signal. But I'm confident that with the right tweaks and adjustments, we'll get there.Our team of 5 agents has had some difficulty receiving calls via CloudTalk, but I see this as an opportunity for improvement. We've been working on transferring our phone numbers away from CloudTalk, and while it's been a bit of a struggle, I'm hopeful that we'll find a solution soon.CloudTalk's service may not be flawless, but their dedication to helping us resolve our issues is commendable. It's clear from the reviews that we're not the only ones facing these challenges, and I'm eager to see how CloudTalk responds to our shared experiences. I'm sure they'll say, please contact us, we want to help, and I believe them. After all, they've been trying to help us for the past 8 months. I'm looking forward to seeing how they continue to improve and evolve.
June 15, 2024
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Jean J
Superb CloudTalk Experience
I had a positive experience with CloudTalk. It was user-friendly and easy to set up, and it's reasonably priced. I valued the decent free tier, which is missing in other products. However, they need to create a better phone app. I opted for CloudTalk as other alternatives were pricier, more difficult to establish, and notably Freshcaller was extremely irritating during onboarding and was dishonest.
June 8, 2024
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Laura Brown
Top Choice Available
CloudTalk effectively resolved our team's issue with call solutions. The app/software is user-friendly and seamlessly integrates with HubSpot for optimal management and efficiency. We tried numerous other solutions before testing CloudTalk, and I'm pleased to say our search has finally ended.
June 1, 2024
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Brian E
Hassle-free, All-in-one Solution
I find CloudTalk to be an excellent product. We switched from an outdated system and the advantages are countless. It has significantly simplified our contact organization. Features like Caller ID and integration with Intercom were pleasant surprises. The user interface is very user-friendly and the app is straightforward, fulfilling all necessary functions without being overly complex.
May 27, 2024
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Jasper M
CloudTalk: A Game-Changer for Productivity
The ability to automate routine tasks using CloudTalk has freed up my team to focus on more strategic initiatives. It's been a game-changer for our productivity
May 19, 2024
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Logan Rodriguez
Improved Efficiency with Intuitive Interface and Robust Features
its intuitive interface and robust features have significantly improved our efficiency. The call recording feature, in particular, has been invaluable for training purposes
May 13, 2024
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Roger W
Seamless Communication with Cloudtalk: A User's Review
I am absolutely thrilled with the Cloudtalk system! The calls always come through and connect seamlessly, and there's an impressive lack of lag that makes conversations flow smoothly. After using it for about a year, I've managed to get it working perfectly. Considering it's a cloud-based system, it's just as easy as plug and play!
May 6, 2024
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Nancy J
Feature-Rich and User-Friendly Communication Tool
I needed a tool that could manage both inbound and outbound calls and SMS messaging, including traffic to China from a Chinese virtual number. After testing several solutions, I found that CloudTalk was the only one that fulfilled all my needs at a very reasonable price. It's one of the best and simplest tools I've ever used. It's packed with features and is very user-friendly, requiring no specific knowledge to operate. The setup was fast and the call quality is superb, even for international calls to countries like China, where most providers usually struggle. CloudTalk also has prebuilt integrations with most CRM systems, including Zendesk, and is very cost-effective compared to other competitors. So far, it's been performing excellently. The only issue I've encountered is that I've been unable to install the CloudTalk client app from the Zendesk Marketplace, but their phone and desktop clients work flawlessly.
April 30, 2024
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Justin
Exceptional Customer Service Management with CloudTalk
I've found CloudTalk to be an exceptional tool for managing our customer service communications
April 23, 2024
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Elijah C
Exceptional Customer Support: CloudTalk's Responsive and Helpful Service
The customer support provided by CloudTalk has been top-notch. They've been responsive and helpful whenever we've had questions or encountered issues
April 16, 2024
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Richard
Highly Recommended: The Superior Service of CloudTalk
Absolutely love CloudTalk! They've been so accommodating with our demos and always respond to our queries in a timely manner. It's been such a time-saver for us. I'd highly recommend giving CloudTalk a try before considering other options like JustCall.
April 13, 2024