Pros from reviewers
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Seamless Integration: SnapCall can be easily integrated with any live chat or customer support platform like Zendesk, allowing businesses to offer phone support access to specific customers. Its open API also allows businesses to create their own call button, providing the freedom to define and enhance the Phone Support Experience
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Efficient and Responsive Support: The SnapCall team is always responsive in answering queries and providing support when needed. They are also receptive to feedback to improve their services, making it easier for businesses to implement new features and improvements
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Valuable Data Collection: SnapCall makes it easier for businesses to collect data such as the reasons for customer calls, the timing of these calls, and peak call times. This can help businesses better manage call volume, redefine their Customer Experience, and more effectively collect phone call data.
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Enhanced Customer Experience: SnapCall greatly improves the customer experience by providing an easy and efficient way for customers to reach out for support, eliminating the frustration of seeking help through traditional phone support methods
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Easy Installation and Configuration: SnapCall is easy to set up and configure, with the simplest call button available. It only takes a few minutes to install, making it a fantastic method to provide extended services for customers
Cons from reviewers
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Limited customization options: While SnapCall offers an open API that allows users to create their own call button, it may not provide enough customization options for some businesses
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High dependency on internet connection: As SnapCall operates on VoIP, the quality of calls can be heavily dependent on the strength of the internet connection, which can be a disadvantage in areas with poor connectivity
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Lack of advanced features: Some users might find SnapCall lacking in advanced features compared to other customer support software
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No offline support: SnapCall does not offer offline support, which can be a disadvantage for businesses that operate in different time zones or require 24/7 customer support
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Potential compatibility issues: While SnapCall integrates well with many live chat platforms, there may be potential compatibility issues with certain systems or platforms.
Main features
Starting Price
Free Plan
Implement smart call buttons
Give access to calls from your website or app
Offer targeted voice assistance
Get all the information you need for your call
Access data analysis
Starting Price
N/A
Free Plan
No
Implement smart call buttons
Give access to calls from your website or app
Offer targeted voice assistance
Get all the information you need for your call
Access data analysis
What is SnapCall?
How SnapCall compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
6 months free on Growth plan on SnapCall
Save up to $532
Who is SnapCall best for according to our reviewers?
Small Business Managers: These individuals can incorporate SnapCall into their websites to improve customer interaction and support
Mobile App Developers: They can use SnapCall to enhance the customer experience on their apps, replacing the traditional method of listing a phone number for support
Customer Support Teams: These groups can use SnapCall in conjunction with platforms like Zendesk to offer phone support access to specific customers, improving efficiency and responsiveness
Web Developers: They can utilize SnapCall's simple call button and API to create optimal user paths, helping to increase customer engagement and contracts
Customer Experience Managers: These professionals can use SnapCall to redefine their customer experience, manage call volumes more effectively, and collect valuable phone call data.
SnapCall Reviews
4.8
SnapCall rating
4.5
Ease of use
5.0
Customer service
4.8
Value for money
4.5
Likelihood to recommend
4.6
Features
12 SnapCall Reviews
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Greta
Commendable Cost-Effectiveness: SnapCall's Remarkable Reduction in Operational Costs
The cost-effectiveness of SnapCall is commendable, it has reduced our operational costs significantly
June 24, 2024
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Kyle Davis
Exceptional Customer Support: SnapCall's Availability and Assistance Stand Out
The customer support provided by SnapCall is top-notch, they are always available to assist with any issues or queries.
June 18, 2024
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Alice D
An Incredibly Handy Add-On for Your Website
I find the Snapcall extension extremely useful for connecting with our customers directly from our website. Since adding it, we've been enjoying daily interactions with our leads.
June 10, 2024
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Lisa G
Experiencing SnapCall: Our Journey So Far
I've been using SnapCall for a while and it's fantastic. It lets us offer phone support access to specific people. We use it with Zendesk and the integration is excellent. The SnapCall team is wonderful to work with. They were extremely helpful in setting everything up and always respond quickly. I highly recommend them.
June 1, 2024
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Grace R
Remarkable Efficiency and Productivity Boost with SnapCall in Sales Team
I have been using SnapCall in my sales team and the increase in efficiency and productivity is remarkable
May 25, 2024
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Zoe A
Effortless Setup and Configuration
I find Snapcall easy to set up and configure! It's a fantastic method to provide extended services for all my customers.
May 20, 2024
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Susan F
Utilizing SnapCall on our Mobile: A Review
I've been using SnapCall on my mobile app for a while now and it has greatly improved the customer experience, which my clients highly appreciate. I will never return to the old-fashioned way of providing phone support by just listing a phone number on my app, as it was frustrating for my customers to seek help. The team is always responsive in answering our queries and providing support when needed. It's an excellent product!
May 11, 2024
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Jason
Enhancing Customer Service on Zendesk with Snapcall.
Snapcall has been a double victory for us. It has simplified the process for our customers to reach us and has made it more efficient for our agents to assist them, as all user-related information appears with the call. Our customers appreciate that the calls are free of charge (VoIP calls), regardless of their location. It has also become easier for us to collect data such as the reasons for customer calls, the timing of these calls, and peak call times. Their open API allowed us to create our own call button from scratch, enabling us to define, build, and enhance the Phone Support Experience we wanted to provide to our clients. The Snapcall Team is receptive to feedback to improve their services, which makes it easier for us to implement new features and improvements on the phone support button. I would recommend Snapcall to any company looking to better manage call volume, redefine their Customer Experience, and more effectively collect phone call data.
May 5, 2024
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Charlotte E
SnapCall's User-Friendly Interface: A Team Favorite
SnapCall's user-friendly interface has made it a favorite among my team, it's easy to navigate and operate
April 29, 2024
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Forrest
SnapCall's Seamless Integration Impresses User
I have been using SnapCall for a few months now and I am thoroughly impressed with its seamless integration into our existing systems
April 23, 2024
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Russell S
Experiencing SnapCall as a User: My Discovery
I discovered SnapCall as a user at one of their client's places. As a small business manager myself, I wanted to incorporate it into my site. Their integration with any live chat is impeccable and the call interface is very enjoyable to use.
April 15, 2024
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Jeremy G
SnapCall: Revolutionizing Customer Service Operations
The ease of use and functionality of SnapCall is unparalleled, it has significantly improved our customer service operations
April 13, 2024