Pros from reviewers
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Rich features that automate tasks: The Playbooks and Journeys offered by ChurnZero automate tasks that were previously managed manually, saving time and improving efficiency
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Detailed information on specific activities: ChurnZero provides detailed information on specific activities, allowing for effective assistance to each user and quick response to potential issues.
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Enhanced visibility on usage stats and client churn risk: ChurnZero provides a clear understanding of clients' usage statistics and their risk of churning, which is particularly beneficial for customer service teams
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Simplified renewal process: The software simplifies the annual renewal process, improving communication and helping to establish plays, which is advantageous for sales teams
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Proactive monitoring of client health: ChurnZero allows for proactive monitoring of client health and management of renewals, saving countless hours per month in tracking activities, tasks, and data collection
Cons from reviewers
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Heavy and unintuitive interface: The software feels heavy and lacks intuitiveness, making it hard to navigate and understand where to click
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Inaccurate ChurnScore: The ChurnScore may not always accurately reflect clients' health, which can be subjective to each client and their specific strategy and platform use
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Lack of real-time interaction feature: The software doesn't allow real-time interaction with colleagues through @ mentions, which can limit communication and collaboration.
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Limited search functionality: Some workflows in ChurnZero are unnecessarily difficult, like searching for an account. If a CRM has duplicate accounts, it can be hard to know which one to select in the CZ search dropdown
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Inability to CC people on the same email: When using plays or journeys, the software doesn't allow to CC people from the same company on the same email. It sends individual emails, so multiple people from the same company receive the same email separately
Main features
Starting Price
Free Plan
Real-time Customer Success Platform
Integration with Various Data Systems
Automated Customer Journeys
In-app Communications and Alerts
Starting Price
N/A
Free Plan
No
Real-time Customer Success Platform
Integration with Various Data Systems
Automated Customer Journeys
In-app Communications and Alerts
What is Churnzero?
How Churnzero compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Churnzero best for according to our reviewers?
Customer Service Teams: These teams benefit from ChurnZero's ability to provide enhanced visibility on usage stats and a clearer understanding of clients' risk of churning
Sales Teams: ChurnZero simplifies the annual renewal process, improves communication, and helps establish plays, benefiting these teams
Customer Success Managers (CSMs): ChurnZero provides CSMs with a consistent and scalable way to understand and manage business risk, and offers features that automate tasks, saving countless hours per month in tracking activities, tasks, and data collection
Support and Success Teams: These teams use ChurnZero to track usage statistics, understand customer activities and behaviors, communicate with customers via in-app and email platforms, and monitor renewals, making it a great tool for companies prioritizing visibility.
Client Interaction Specialists: For those who frequently interact with clients, ChurnZero enables swift review of usage reports, recent activities, and active contacts, and provides trigger emails and custom alerts to proactively address potential client issues
Churnzero Reviews
4.6
Churnzero rating
4.5
Ease of use
5.0
Customer service
4.7
Value for money
4.6
Likelihood to recommend
4.5
Features
13 Churnzero Reviews
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Cynthia
ChurnZero Integration Enhances Workflow and Data Accuracy
ChurnZero's integration with our CRM system has streamlined our workflow and improved data accuracy. It's now easier than ever to keep track of customer interactions and ensure we're providing the best possible service
June 29, 2024
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Sandra G
ChurnZero's Automation: A Game-Changer for Our Team
The automation features in ChurnZero have been a game-changer for our team. We've been able to automate routine tasks, freeing up time to focus on strategic initiatives
June 24, 2024
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Kevin B
Customization in ChurnZero: A Versatile Customer Success Management Tool
I've been impressed with the level of customization available in ChurnZero. It allows us to tailor the software to our specific needs, making it a truly versatile tool for customer success management
June 15, 2024
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Gerald Rodriguez
Transformative Customer Success Management with ChurnZero
Overall, I'm extremely satisfied with ChurnZero. It's a powerful tool that has transformed our approach to customer success management.
June 10, 2024
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James
Efficient Training Resources: Unlocking ChurnZero's Full Potential
I appreciate the training resources provided by ChurnZero. They've helped our team quickly get up to speed with the software and maximize its potential
June 2, 2024
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Philip Garcia
Superb Platform, Exceptional Team, Outstanding Experience
My Customer Success Manager (CSM) at ChurnZero has been exceptional, consistently exceeding expectations. This is the primary reason I'm writing this review. The readily available integrations function well and include a dedicated CSM. The learning curve is less steep compared to other platforms. We utilize Google BQ for our general product usage data, but building an API to extract this data weekly demands significant development hours from us, which is the only drawback. I selected ChurnZero because it provides a superior experience at a reasonable price, along with a dedicated CSM.
May 27, 2024
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Sara Rodriguez
ChurnZero: A Daily Struggle
Overall, I have to use ChurnZero daily for my job, but I dislike it so much that I only allocate time weekly to make all my entries, avoiding it as much as possible. The only feature I appreciate is the email stream it shows for each client account. However, the software feels heavy and lacks intuitiveness, making it hard to navigate and understand where to click.
May 20, 2024
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Steven Miller
ChurnZero Boosts Team Efficiency with User-Friendly Interface and Reporting Capabilities
ChurnZero's user-friendly interface and comprehensive reporting capabilities have significantly improved our team's efficiency. We can now easily track customer engagement and identify trends that help us improve our services
May 13, 2024
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Dylan Johnson
ChurnZero: A Game-Changer for Customer Success Managers
As a customer success manager, I've found ChurnZero to be an invaluable tool in managing client relationships. The real-time analytics and customer segmentation features have allowed me to proactively address potential issues before they become problems
May 5, 2024
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Madison S
Exceptional Support Team at ChurnZero: Responsive, Knowledgeable, and Helpful
The support team at ChurnZero has been exceptional. They're responsive, knowledgeable, and always willing to help us get the most out of the software
April 27, 2024
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Terry G
Exploring the Flexibility and Potential of ChurnZero
I'm relatively new to using ChurnZero, but I'm impressed by its flexibility and the extensive information it can pull from Salesforce. My company prioritizes visibility and ChurnZero is proving to be a great tool for our Support and Success team. We use it to track usage statistics, understand customer activities and behaviors, communicate with customers via in-app and email platforms, and monitor renewals. We believe there's still much more to explore with this tool. We're hopeful that ChurnZero will help us in forecasting, identifying and addressing at-risk customers, NPS and reporting. Abby did an excellent job training our team. We do encounter some internal challenges, like ensuring our data in Salesforce is clean and figuring out what's best to monitor for our customers' health. However, the more we use ChurnZero, the better we become at finding the right balance.
April 20, 2024
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Grace
Enhanced Customer Insights: ChurnZero's Predictive Analytics Revolutionize Retention Strategies
ChurnZero's predictive analytics have given us a new level of insight into customer behavior. We can now anticipate churn risk and take proactive measures to retain customers
April 15, 2024
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Kyle Miller
Potent Software, Excellent Support, Room for Improvement
My experience with ChurnZero's account and services teams has been extremely positive. They are high-energy individuals always ready to assist. With ChurnZero, I feel I can truly understand and manage my business risk in a consistent and scalable way. I appreciate the visibility it provides into the health of each customer and customer segment my team manages. We're still getting used to the Playbooks and Journeys, but they offer many rich features that automate tasks we used to manage manually. I believe ChurnZero will save our global CSM team countless hours per month in tracking activities, tasks, and data collection over the next year. However, some workflows in ChurnZero are unnecessarily difficult, like searching for an account. If our CRM has duplicate accounts, it can be hard to know which one to select in the CZ search dropdown. We chose ChurnZero because it can manage.
April 14, 2024