Pros from reviewers
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Swift and straightforward configuration: ManageEngine ServiceDesk Plus is appreciated for its quick and easy setup process, making it a user-friendly choice for businesses of all sizes
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Excellent web interface and mobile functionality: The software offers a robust web interface and mobile functionality, allowing users to access and manage their service desk from anywhere, anytime
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Flexibility of adding modules over time: Users value the ability to add modules as needed, without having to purchase the most comprehensive edition upfront, making it a cost-effective choice
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Enhanced Help Desk service: ServiceDesk Plus has notably improved the efficiency and effectiveness of Help Desk services, making it easier to address and fulfill end users' requests and incidents.
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Integration with other Zoho and ManageEngine applications: This feature allows for seamless workflow and data sharing between different applications, enhancing productivity and efficiency
Cons from reviewers
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Limited language support: The ZIA bot that comes with ManageEngine ServiceDesk Plus only supports English, which can be a disadvantage for customers who require support in other languages such as Spanish
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Poor customer support: Some users have reported poor customer support experiences, including significant timezone differences, language barriers, and slow response times
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Clunky asset management: The asset management feature has been described as clunky and difficult to set up, which can be a significant drawback for businesses that require robust asset management capabilities
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Lack of configurability: Some users have reported that ManageEngine ServiceDesk Plus lacks configurability and flexibility compared to other top-tier products like ServiceNow
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Inconsistent updates: The software requires diligence to keep up with their constant updates, and some features are not fully integrated, indicating they were developed by different design teams.
Main features
Starting Price
Free Plan
Comprehensive IT Service Management
Incident, Problem, and Change Management
Robust Project Management
Asset Management
Customizable Reporting Capabilities
Starting Price
N/A
Free Plan
No
Comprehensive IT Service Management
Incident, Problem, and Change Management
Robust Project Management
Asset Management
Customizable Reporting Capabilities
What is Manageengine servicedesk plus?
How Manageengine servicedesk plus compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Manageengine servicedesk plus best for according to our reviewers?
Growing Organizations: For organizations that are expanding, ManageEngine ServiceDesk Plus is a good choice. It allows for the application to grow with the organization, and its integration with other applications is impressive. However, some features are not fully integrated and may seem disjointed
Network Monitoring Teams: Teams responsible for network monitoring can utilize ManageEngine's ServiceDesk Plus for comprehensive IT management solutions. It offers network and server monitoring, desktop and application management, and more.
Small Companies: ManageEngine ServiceDesk Plus is suitable for small businesses due to its swift and straightforward configuration, excellent web interface, and mobile functionality. It integrates well with other Zoho and ManageEngine applications and is easy to deploy
IT Departments: This software is ideal for IT departments as it aids in addressing and fulfilling end users' requests/incidents. It offers a user-friendly interface and doesn't demand extensive ITIL knowledge. The flexibility of adding modules over time is a significant advantage
IT Technicians: IT technicians can benefit from the ServiceDesk Ticketing tool, which simplifies their work. It's easy to deploy and integrate with other apps, and provides beneficial features like Asset Management, Change Management, and Problem Management
Manageengine servicedesk plus Reviews
4.0
Manageengine servicedesk plus rating
4.0
Ease of use
4.0
Customer service
4.2
Value for money
4.1
Likelihood to recommend
4.3
Features
12 Manageengine servicedesk plus Reviews
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Joshua S
Quality Software, Yet Support Could Be Better
My overall experience with ManageEngine ServiceDesk Plus (SDP) has been positive and it has greatly enhanced our IT delivery to our business. However, I believe their after-sales service could be improved. The software was simple to set up and mostly complies with ITIL standards, but it lacks some configurability and isn't as flexible as top-tier products like ServiceNow. I chose ManageEngine ServiceDesk Plus because it provided the best mix of price, configurability, and usability. I switched to it due to the limited functionality and instability of the previous software.
June 23, 2024
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Jose C
Exploring the Value-Packed Free Edition of ManageEngine ServiceDesk Plus
I'm absolutely thrilled by the generous number of features available in the free edition of ManageEngine ServiceDesk Plus! It's quite impressive how they've managed to pack so much value into a no-cost plan. It's a great way to get a feel for the software before deciding to upgrade. I'm also intrigued by the unique approach they've taken with their paid plans - it's not every day you see a company that offers different features in their paid plans compared to their free one. It's a refreshing change and it certainly piques my curiosity to explore what unique benefits the paid plans might hold!
June 17, 2024
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Philip Miller
Monitor Issues Effortlessly
I consider the ServiceDesk Ticketing tool as one of the best for making IT Technicians' work easier. It's simple to deploy and integrate with other apps, and provides many beneficial features like Asset Management, Change Management, and Problem Management. I value the quick report generation feature. However, I think the user interface could be more user-friendly.
June 10, 2024
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Andrew
Manage Engine's Support Falls Short
When I finally get a response from ManageEngine support, they are generally helpful in resolving issues, although if they can't figure something out, they recommend reinstalling the product. It can take them several workdays to respond, even when I provide screenshots and logs, and this is even worse when dealing with a critical issue. Their response time is simply too long. Attempting a chat session is futile as it usually times out before they respond.
June 1, 2024
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Victoria Brown
Poorest Support Experience Ever Encountered
I've experienced the worst support ever with manageengine-servicedesk-plus. They are slow to act, constantly provide the same copied responses, and their solutions never work.
May 25, 2024
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Bruce G
User-Friendly Interface of ManageEngine ServiceDesk Plus
The user interface of ManageEngine ServiceDesk Plus is clean and user-friendly. Even our non-technical staff can use it with ease
May 19, 2024
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Russell W
Improved Ticketing and Asset Management with Intuitive Software
it has significantly improved our ticketing and IT asset management. The software is intuitive and easy to navigate
May 13, 2024
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Marilyn S
Only Awarding 2 Stars Due to
I'm rating ManageEngine ServiceDesk Plus with only 2 stars due to poor setup and implementation support. I encountered numerous issues while trying to configure the Servicedesk Plus MSP and was unable to get SSL working on my local domain as advertised. My support tickets seemed to get lost and even after purchasing a $175 support package, I didn't receive the help I expected. I'm left with a non-functioning Helpdesk and no one seems to know how to fix it.
May 7, 2024
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Jacqueline F
Efficient IT Ticketing with ManageEngine ServiceDesk Plus
I appreciate the swift and straightforward configuration of ManageEngine ServiceDesk Plus. Its web interface and mobile functionality are excellent. I also value its integration with other Zoho and ManageEngine applications. It's simple to set up and fast to deploy. I highly recommend their Cloud solution for small companies. I switched to ManageEngine ServiceDesk Plus because it's a robust solution.
April 28, 2024
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Susan E
Highly Recommended: The Value and Efficiency of ManageEngine ServiceDesk Plus
I've been utilizing the manageengine-servicedesk-plus software for over a year now and I wholeheartedly recommend it. Despite its lower cost compared to other app control solutions, it offers incredible value. The patches they provide are a testament to their commitment to continuous improvement. Even if there are occasional hiccups, their support team is always ready to provide a custom fix, ensuring your system remains up-to-date. Generating reports does require writing queries, but this feature allows for a high level of customization, enabling you to tailor the reports to your specific needs. Plus, the data in the reports is comprehensive, providing a complete overview without the need for additional queries. The response time from their support team is reasonable, considering the high level of technical expertise they provide. It's clear that once they've received your investment, they are committed to providing you with the best possible service. I've found the manageengine-servicedesk-plus software to be a reliable and cost-effective solution for app control.
April 20, 2024
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Sean C
Impressed with ManageEngine ServiceDesk Plus
I have been using ManageEngine ServiceDesk Plus for over a year now and I am thoroughly impressed with its robust feature set
April 16, 2024
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Ashley D
Highly Adaptable ITSM Solution with ManageEngine ServiceDesk Plus
I consider ServiceDesk Plus to be an outstanding ITSM software that aids us in addressing and fulfilling end users' requests/incidents. We initially utilized the Standard edition and have since upgraded to the Enterprise edition. I value the flexibility of adding modules over time, without the necessity to buy the most comprehensive edition upfront. The interface is user-friendly and doesn't demand extensive ITIL knowledge. ServiceDesk Plus has notably enhanced our Help Desk service. However, the ZIA bot that accompanies it only supports English, posing a disadvantage for our customers who require Spanish support. We opted for ServiceDesk Plus over ServiceNow and ZenDesk because it provided the same functionalities for less cost and ZenDesk was missing the necessary modules. We transitioned to ServiceDesk Plus because its interface is more user-friendly for both end users and technicians.
April 13, 2024