Pros from reviewers
-
Enhanced support billing: Zoho Desk aids in enhancing support billing by keeping track of tickets, requiring agents to report the time they spend on tickets, and overseeing resource allocation on a client-by-client basis
-
Well-structured and functional mobile app: Zoho Desk is praised for its well-structured design and functional mobile app, which enhances accessibility and ease of use
-
Efficient issue monitoring: The software allows users to monitor how quickly each issue is being addressed, ensuring support staff stays on task and enhancing professionalism
-
User-friendly interface and excellent customer service: Users appreciate the user-friendly interface and excellent customer service provided by Zoho Desk, which offers quick solutions to problems
-
Time-saving automation features: Zoho Desk's automation features save time and enhance efficiency, particularly in responding to customer queries.
Cons from reviewers
-
Limited integration with Office 365: Despite its well-structured design and functional mobile app, Zoho Desk has been reported to have issues when trying to integrate with Office 365
-
Limited features on the free plan: While Zoho Desk offers a range of features, not all of them are accessible on the free plan, which can limit its functionality for some users
-
Poor customer support: Some users have reported that the customer support for Zoho Desk is not satisfactory, with long response times and lack of follow-up on reported errors.
-
Email system and spf/dkim verification issues: Some businesses using Zoho Desk have reported that the email system and spf/dkim verification do not work, making it difficult to confirm these parameters
-
Integration with other Zoho products could be improved: Some users have reported that the integration of Zoho Desk with other Zoho products could be better, and that its reporting features could be more robust
Main features
Starting Price
Free Plan
Multichannel support
Reporting and analytics
AI-powered assistance
Smart ticketing
Self-service portal
Starting Price
$20
/ user / month
Free Plan
No
Multichannel support
Reporting and analytics
AI-powered assistance
Smart ticketing
Self-service portal
What is Zoho Desk?
How Zoho Desk compare to similar software?
Product
Price
$20
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Zoho Desk and Zendesk are powerful customer service platforms, but there are differences that set them apart. At first, Zoho Desk stands out thanks to its omnichannel support experience, which includes email, live chat, telephony, social media, and instant messaging. Overall, such an approach allows them to personalize their services according to customer needs. Furthermore, it prides itself on its user-friendly features, which include customization options for the views and ticketing organization features (based on priority and status, for example), which Zendesk only offers through extensions. Finally, the self-service options, including a customizable help center and multilingual support, round out the offer for its customers.
Similarly, Zendesk offers a user-friendly help desk solution, placing focus on customization options and trying to have the best user interface among customer service platforms. While Zoho Desk has a more integrated approach, Zendesk focuses on...
Who is Zoho Desk best for according to our reviewers?
Small to Medium Businesses: These businesses can benefit from Zoho Desk's user-friendly ticketing system and time-saving automation features. It allows them to monitor issue resolution speed, keep track of tickets, and manage resource allocation effectively
Customer Support Teams: Zoho Desk provides a platform for these teams to enhance their support billing and professionalism. They can generate support tickets using its social network aggregation tool and establish specialized divisions with the help of AI
Entrepreneurs: New entrepreneurs can find Zoho Desk incredibly helpful in scheduling future posts across multiple platforms. Even the free version allows effective management of social media channels
Social Media Managers: Zoho Desk offers seamless social media post creation and scheduling, making it a great tool for managing social media channels. It also provides basic analytics, even in the free version
Financial Teams: Zoho Desk is useful for these teams in handling office reports and cash management. They can also utilize its invoicing tool for sending small bills to clients. However, they might find the need for more customizations and avoidance of unnecessary steps.
Zoho Desk Reviews
4.8
Zoho Desk rating
4.5
Ease of use
4.5
Customer service
4.5
Value for money
4.3
Likelihood to recommend
4.5
Features
12 Zoho Desk Reviews
-
Emma E
Simplifies Social Management
I tried managing my social channels manually and it wasn't effective. I also tried other tools but they were cumbersome and too complex for my needs. Then, I found Zohosocial and I'm very pleased with its technology and ease of use. It makes collaboration within my business team easy. Well done!
June 22, 2024
-
Ivan S
Zoho Social Experience Review
The free version of Zoho Desk offers basic analytics, which, while not providing deep insights, is better than nothing. I believe there should be more features in the free version, especially the calendar view, which is incredibly useful. I appreciate being able to write posts ahead of time and schedule them, but I strongly feel this feature should also be included in the free version.
June 16, 2024
-
Ashley C
As a New Entrepreneur: Review on Zoho-Desk
As a new entrepreneur, I've found Zoho Social to be incredibly helpful in scheduling future posts across multiple platforms. I've been searching for a software like this for a while and even the free version has allowed me to manage my social media channels effectively. What I appreciate about the Zoho Social team is that they offer a 15-day trial period where you can enjoy the full version and schedule posts that will appear on your social media channels even after the trial period. I've also had interactions with their customer service, who were very friendly and understanding. They were quick to resolve an issue I had with my email address.
June 9, 2024
-
Otis S
Knowledge Base: A Game Changer for Customer Support
I've found the knowledge base feature particularly useful for providing self-service options to our customers, reducing the load on our support team
June 2, 2024
-
Christina F
Top-notch Tools for Streamlined Customer Service and Communication
I value the ticket customization and automation tools in Zoho Desk, which enhance my efficiency in responding to customers. The user interface is user-friendly and their customer service is excellent, providing quick solutions. I find tracking customer complaints easy via email and live chat, and I particularly like the SMS feature. My only slight concern is that not all features are accessible on the free plan.
May 28, 2024
-
Frances Rodriguez
Quality Solution, Wallet-Friendly Pricing
Zoho-Desk is well-structured and comes with a functional mobile app, unlike some other products. However, I encountered some problems when trying to integrate it with Office 365.
May 21, 2024
-
Nancy Miller
Zoho Desk: A User-Friendly Solution
I've been using Zoho Desk for a while now and I'm thoroughly impressed with its user-friendly interface
May 14, 2024
-
Jarrett G
It's Outstanding.
I've been using the Zoho ONE Ecosystem for over 3 years and it's brilliant. Despite having limited programming experience and little software development knowledge, I've managed to build several business apps on Zoho Creator, integrated with Zoho Workdrive. I've also used Flow, Zoho Mail, and Zoho Zeptomail. As a fast-paced company, there are occasional issues or changes, but Zoho is always there to assist and provide support. I highly recommend Zoho to any company interested in working with Low Code systems. I currently manage 3 small companies with about 2 users in total. My account manager checks in every few months and is always available via email to help sort things out.
May 7, 2024
-
Justin Smith
Simple & Cost-Free
I find Zoho-Desk easy and free to use. I utilize their invoicing tool for sending small bills to clients. Although it can be slightly complex in some areas, it's simple enough to understand. Considering it's free, I think it's fantastic.
April 28, 2024
-
Patricia J
Zoho Desk: Streamlining Efficiency and Improving Insights
Zoho Desk's automation features have been a game-changer for our team, reducing manual tasks and improving efficiency. The reporting and analytics tools provide valuable insights into our performance and customer satisfaction levels
April 20, 2024
-
Una G
Enhanced Service Quality: The Impact of SLA Management
The SLA management feature has helped us improve our response times and overall service quality
April 16, 2024
-
Lisa Johnson
Competitive Pricing and Great Value: Zoho Desk Review
Lastly, the pricing is competitive and offers good value for money considering the robust features that Zoho Desk provides.
April 14, 2024